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Msp Account Manager Jobs in Raleigh, NC (NOW HIRING)

Guardz

Customer Success Manager

Raleigh, NC

You'll own a portfolio of MSP accounts end-to-end and be measured on retention, adoption, time-to ... Experience managing a high-velocity, full-lifecycle customer base across low-touch engagement ...

AURA TECHNOLOGIES LLC.

Operations Manager

Raleigh, NC · On-site

Project-manage IT and security initiatives in coordination with our external MSP and IT partners ... Serve as a backup to Executive Operations on procurement, accounts payable, NDAs, and export ...

AURA TECHNOLOGIES LLC.

Operations Manager

Raleigh, NC · On-site

Project-manage IT and security initiatives in coordination with our external MSP and IT partners ... Serve as a backup to Executive Operations on procurement, accounts payable, NDAs, and export ...

AURA Technologies LLC

Operations Manager

Raleigh, NC · Hybrid

Project-manage IT and security initiatives in coordination with our external MSP and IT partners ... Serve as a backup to Executive Operations on procurement, accounts payable, NDAs, and export ...

AURA TECHNOLOGIES LLC

Operations Manager

Raleigh, NC · On-site

Serve as a backup to Executive Operations on procurement, accounts payable, NDAs, and export ... Comfort coordinating with IT and MSP partners on technical projects. * Proficiency in Microsoft ...

HCL America Inc

Service Desk or Helpdesk

Cary, NC · On-site

$18.50 - $25/hr

System Administrator for the User Account Maintenance and Incident Management Systems. Create LAN ... MSP Proven technical ability working for an MSP, through relevant, demonstrable, technical ...

HCL America Inc

Service Desk or Helpdesk

Cary, NC · On-site

$18.50 - $25/hr

... Managing user account across applications running on various platforms like O365 Administrator ... for a MSP • Proven technical ability working for an MSP, through relevant, demonstrable ...

Aligned TG

Cloud Engagement Manager

Raleigh, NC · On-site

... AWS account teams and Aligned TG sales leadership to identify and shape new opportunities. • ... or MSP environments. • Proven success delivering complex AWS initiatives, including cloud ...

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Msp Account Manager information

See Raleigh, NC salary details

$25.3K

$56.5K

$91K

How much do msp account manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for msp account manager in Raleigh, NC is $56,523.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,200.00 and $67,400.00 per year, depending on experience, location, and employer.

What is an MSP Account Manager?

An MSP Account Manager is a professional responsible for overseeing client relationships and service delivery for a Managed Service Provider (MSP). Their main duties include acting as the primary point of contact for clients, ensuring their IT needs are met, and managing service agreements. They also coordinate with technical teams to resolve issues, provide updates, and identify opportunities to improve services or upsell additional solutions. Effective communication, strong organizational skills, and a good understanding of IT services are essential for this role.

How does an MSP Account Manager typically collaborate with technical teams to ensure client satisfaction?

MSP Account Managers work closely with technical teams by acting as the primary liaison between clients and service delivery staff. They regularly communicate client needs, manage expectations, and help prioritize technical tasks based on business impact. Successful collaboration involves holding joint meetings, sharing feedback from clients, and proactively addressing potential issues before they escalate. This teamwork ensures that service levels are maintained and clients receive tailored solutions, contributing to strong client relationships and high retention rates.

What are the key skills and qualifications needed to thrive as an MSP Account Manager, and why are they important?

To thrive as an MSP Account Manager, you need strong client relationship management skills, a solid understanding of IT services, and experience in sales or account management, often supported by a relevant degree or industry certifications. Familiarity with CRM systems, ticketing platforms, and ITIL or CompTIA certifications is highly beneficial. Exceptional communication, problem-solving abilities, and a customer-centric mindset help you stand out in this role. These skills are critical for effectively managing client needs, ensuring service delivery, and driving long-term business growth for the managed service provider.

What is the difference between Msp Account Manager vs Msp Sales Executive?

AspectMsp Account ManagerMsp Sales Executive
Primary FocusManaging existing client accounts and ensuring customer satisfactionGenerating new business and acquiring new clients
Required SkillsCustomer relationship management, technical understanding, communicationSales techniques, prospecting, negotiation
Work EnvironmentClient-facing, ongoing account supportBusiness development, outreach activities
CertificationsOften requires industry certifications, customer service skillsSales certifications, industry knowledge

While both roles operate within the MSP industry, the Msp Account Manager primarily focuses on maintaining and growing existing client relationships, ensuring customer satisfaction. In contrast, the Msp Sales Executive concentrates on acquiring new clients and expanding the company's customer base. Both roles require industry knowledge and communication skills but differ in their core responsibilities and daily activities.

What are popular job titles related to Msp Account Manager jobs in Raleigh, NC?

For Msp Account Manager jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Msp Account Manager jobs in Raleigh, NC look for?

The top searched job categories for Msp Account Manager jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Msp Account Manager jobs?

Cities near Raleigh, NC with the most Msp Account Manager job openings:

Msp Account Manager jobs near you
Infographic showing various Msp Account Manager job openings in Raleigh, NC as of June 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $56,523 per year, or $27.2 per hour.

Customer Success Manager

Raleigh, NC

Guardz
See more jobs at Guardzexternal

Full-time

Posted 18 days ago

Job description

Established in 2022, Guardz rapidly emerged as a noteworthy player in the cybersecurity sphere, securing $85M in funding and rallying a dedicated team of 120 industry professionals. Our vision is to foster a safer digital landscape for small and medium businesses across the globe. To this end, we introduced our comprehensive all-in-one platform, and continue to grow and expand our team, our partnerships and our revenue.

Customer Success at Guardz is being rebuilt around AI, data, and digital-first engagement, and this role sits at the center of that shift. Playbooks are still being written and automation is actively being developed, so we're looking for someone who takes action without waiting for perfect structure - sharp, curious, accountable, and energized by building. You'll own a portfolio of MSP accounts end-to-end and be measured on retention, adoption, time-to-value, and expansion.

Responsibilities:

  • Own a portfolio of MSP accounts from post-sales handoff through onboarding, adoption, renewal, and expansion.
  • Lead onboarding, adoption check-ins, business reviews, and renewals with clear agendas and documented next steps.
  • Guide new partners to first value and monitor adoption to catch risk before it affects renewals.
  • Use health scores, usage data, and AI-generated insights to prioritize outreach and own resolution plans for at-risk accounts.
  • Identify and qualify expansion opportunities, leading upsell conversations in partnership with Sales.
  • Pilot AI-enabled CS workflows and help build the playbooks and processes that scale the team.


Requirements:

  • 3+ years in Customer Success, Account Management, or a related post-sales role in B2B SaaS.
  • Experience managing a high-velocity, full-lifecycle customer base across low-touch engagement models.
  • Proven ability to manage a book of business — driving retention, spotting expansion, and owning outcomes.
  • Comfort using data, dashboards, and customer signals to prioritize work and make decisions.
  • Strong written and verbal communication, with the ability to build trust with owners, technical leads, and decision-makers.
  • Strong presentation and facilitation skills across trainings, business reviews, and executive conversations.
  • High agency and follow-through: you close loops, keep commitments, and hold yourself accountable.

Preferred Qualifications: 

  • Experience with MSPs, MSSPs, channel partners, or technology resellers.
  • Hands-on use of AI tools as part of a CS workflow (Claude a plus).
  • Familiarity with customer success platforms such as Totango, ChurnZero, or Gainsight.
  • Comfort with health scoring, churn-risk analysis, and customer journey mapping.