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Msp Account Manager Jobs in Raleigh, NC (NOW HIRING)

Location Our Manager, Indirect Channels, will be an integral part of our Sales team. This role is ... Lead, coach, and develop a team of MSP/Reseller Account Executives responsible for partner-driven ...

Provide strategic technology advice and account management to a growing list of clients * Provide ... Previous experience as a system administrator/engineer or equivalent role at an MSP * High business ...

Service Desk or Helpdesk

Cary, NC

$18.50 - $25/hr

System Administrator for the User Account Maintenance and Incident Management Systems. Create LAN ... MSP Proven technical ability working for an MSP, through relevant, demonstrable, technical ...

Service Desk or Helpdesk

Cary, NC · On-site

$18.50 - $25/hr

... Managing user account across applications running on various platforms like O365 Administrator ... for a MSP • Proven technical ability working for an MSP, through relevant, demonstrable ...

... manager the same as the timecard approver? YES * Is this a GWS position? YES * Do you want the MSP ... Account + Activity Additional information: * Suppliers MUST add the following sentence to ALL ...

... Managed Service Provider (MSP) which creates true partnerships with its clients. Constantly ... Handle technical requests such as password resets, drive mapping, and user account setup * Run ...

IT Field Technician

Raleigh, NC · On-site +1

$48K - $55K/yr

... Managed Service Provider (MSP) which creates true partnerships with its clients. Constantly ... Handle technical requests such as password resets, drive mapping, and user account setup * Run ...

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Msp Account Manager information

See Raleigh, NC salary details

$28.7K

$64K

$103K

How much do msp account manager jobs pay per year?

As of Jun 26, 2026, the average yearly pay for msp account manager in Raleigh, NC is $63,975.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,700.00 and $76,300.00 per year, depending on experience, location, and employer.

What is the difference between Msp Account Manager vs Msp Sales Executive?

AspectMsp Account ManagerMsp Sales Executive
Primary FocusManaging existing client accounts and ensuring customer satisfactionGenerating new business and acquiring new clients
Required SkillsCustomer relationship management, technical understanding, communicationSales techniques, prospecting, negotiation
Work EnvironmentClient-facing, ongoing account supportBusiness development, outreach activities
CertificationsOften requires industry certifications, customer service skillsSales certifications, industry knowledge

While both roles operate within the MSP industry, the Msp Account Manager primarily focuses on maintaining and growing existing client relationships, ensuring customer satisfaction. In contrast, the Msp Sales Executive concentrates on acquiring new clients and expanding the company's customer base. Both roles require industry knowledge and communication skills but differ in their core responsibilities and daily activities.

What is an MSP Account Manager?

An MSP Account Manager is a professional responsible for overseeing client relationships and service delivery for a Managed Service Provider (MSP). Their main duties include acting as the primary point of contact for clients, ensuring their IT needs are met, and managing service agreements. They also coordinate with technical teams to resolve issues, provide updates, and identify opportunities to improve services or upsell additional solutions. Effective communication, strong organizational skills, and a good understanding of IT services are essential for this role.

How does an MSP Account Manager typically collaborate with technical teams to ensure client satisfaction?

MSP Account Managers work closely with technical teams by acting as the primary liaison between clients and service delivery staff. They regularly communicate client needs, manage expectations, and help prioritize technical tasks based on business impact. Successful collaboration involves holding joint meetings, sharing feedback from clients, and proactively addressing potential issues before they escalate. This teamwork ensures that service levels are maintained and clients receive tailored solutions, contributing to strong client relationships and high retention rates.

What are the key skills and qualifications needed to thrive as an MSP Account Manager, and why are they important?

To thrive as an MSP Account Manager, you need strong client relationship management skills, a solid understanding of IT services, and experience in sales or account management, often supported by a relevant degree or industry certifications. Familiarity with CRM systems, ticketing platforms, and ITIL or CompTIA certifications is highly beneficial. Exceptional communication, problem-solving abilities, and a customer-centric mindset help you stand out in this role. These skills are critical for effectively managing client needs, ensuring service delivery, and driving long-term business growth for the managed service provider.
What are popular job titles related to Msp Account Manager jobs in Raleigh, NC? For Msp Account Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Msp Account Manager jobs in Raleigh, NC look for? The top searched job categories for Msp Account Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Msp Account Manager jobs? Cities near Raleigh, NC with the most Msp Account Manager job openings:
Infographic showing various Msp Account Manager job openings in Raleigh, NC as of June 2026, with employment types broken down into 1% As Needed, 72% Full Time, and 27% Part Time. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $63,975 per year, or $30.8 per hour.
Manager, MSP Indirect Channels

Manager, MSP Indirect Channels

DoiT

Raleigh, NC • Remote

Full-time

Medical, PTO

Posted 13 days ago


Job description

Location
Our Manager, Indirect Channels, will be an integral part of our Sales team. This role is based remotely in the US.

Who We Are
DoiT is a global technology company that works with cloud-driven organizations to leverage the cloud to drive business growth and innovation. We combine data, technology, and human expertise to ensure our customers operate in a well-architected and scalable state - from planning to production.

Delivering DoiT Cloud Intelligence, the only solution that integrates advanced technology with human intelligence, we help our customers solve complex multicloud problems and drive efficiency.

With decades of multicloud experience, we have specializations in Kubernetes, GenAI, CloudOps, and more. An award-winning strategic partner of AWS, Google Cloud, and Microsoft Azure, we work alongside more than 4,000 customers worldwide.

The Opportunity
The Manager, Indirect Channels is responsible for leading and scaling a team of Account Executives focused on driving new logo acquisition through DoiT's partner ecosystem, with a primary focus on Managed Service Providers (MSPs) and Resellers.

This role will oversee the strategy, execution, and performance of partner-led sales motions across indirect channels. The Sales Manager will work closely with DoiT's Alliances, Product, Marketing, and regional leadership teams to build a predictable pipeline through partner referrals, co-sell engagements, and partner-led opportunities.

In this role, you will guide your team in sourcing, qualifying, and closing high-value opportunities introduced through MSP and Reseller relationships. You will ensure strong alignment between partner value propositions and measurable customer outcomes while establishing scalable processes that accelerate partner-driven revenue.

This is a quota-carrying leadership role responsible for team performance, pipeline development, and the overall success of the MSP and Reseller indirect sales motion.

Responsibilities:

  • Team Leadership & Development: Lead, coach, and develop a team of MSP/Reseller Account Executives responsible for partner-driven pipeline and revenue generation. Provide consistent guidance on opportunity strategy, deal execution, and partner engagement. Conduct regular pipeline reviews, forecasting, and performance management to ensure predictable revenue growth. Foster a high-performance culture centered around collaboration, accountability, and continuous learning.
  • Partner Ecosystem Strategy: Develop and execute the strategy for MSP and Reseller-driven revenue within the indirect channel. Work closely with the Alliances team to strengthen strategic partnerships and expand the ecosystem of high-value partners. Identify opportunities to improve co-sell processes, partner enablement, and pipeline generation across the MSP and Reseller landscape.
  • Pipeline Development & Sales Execution: Ensure the team consistently builds high-quality pipeline through partner referrals, joint selling motions, and partner-led opportunities. Support Account Executives in navigating complex multi-party sales cycles and positioning DoiT Cloud Intelligence™ effectively with partner-introduced customers. Collaborate with Deal Desk, Solutions Engineering, and leadership to structure competitive and value-driven deals.
  • Cross Functional Collaboration: Partner with Marketing to develop campaigns, events, and programs designed to generate pipeline through MSP and Reseller channels. Work closely with Product and GTM Strategy teams to provide market feedback on partner needs, industry trends, and customer demand signals. Ensure seamless transitions to Account Management following deal closure to support onboarding and long-term expansion.
  • Operational Excellence & Forecasting: Maintain accurate pipeline visibility and forecasting across the MSP/Reseller team. Ensure strong CRM hygiene and reporting practices while identifying trends in pipeline development, deal velocity, and partner engagement. Continuously refine processes and sales playbooks to improve efficiency and scalability across the indirect sales motion.

Qualifications

  • 7+ years of sales experience within B2B SaaS and/or cloud industries
  • 2+ years of sales leadership or team management experience
  • Strong background in channel sales, MSP partnerships, or reseller ecosystems
  • Proven track record of building and scaling partner-driven pipeline and revenue
  • Experience managing complex, multi-stakeholder sales cycles
  • Tool fluency with CRM, CPQ, and CLM platforms
  • Exceptional leadership, communication, and stakeholder management skills

Are you a Do'er?
Be your truest self. Work on your terms. Make a difference.

We are home to a global team of incredible talent who work remotely and have the flexibility to have a schedule that balances your work and home life. We embrace and support leveling up your skills professionally and personally.

What does being a Do'er mean? We're all about being entrepreneurial, pursuing knowledge, and having fun! Click here to learn more about our core values.

Sounds too good to be true? Check out our Glassdoor Page.

We thought so too, but we're here and happy we hit that 'apply' button.

Full-time employee benefits include:

  • Unlimited Vacation
  • Flexible Working Options
  • Health Insurance
  • Parental Leave
  • Employee Stock Option Plan
  • Home Office Allowance
  • Professional Development Stipend
  • Peer Recognition Program

Many Do'ers, One Team
DoiT unites as Many Do'ers, One Team, where diversity is more than a goal—it's our strength. We actively cultivate an inclusive, equitable workplace, recognizing that each unique perspective enhances our innovation. By celebrating differences, we create an environment where every individual feels valued, contributing to our collective success.

#LI-Remote



Do-It logo

About Do-It

Sourced by ZipRecruiter

Industry

Plastics packaging film and sheet (including laminated) manufacturing

Company size

51 - 200 Employees

Headquarters location

South Haven, MI, US

Year founded

1973

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