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Onsite Account Manager Jobs in Raleigh, NC (NOW HIRING)

Ontic

Customer Account Manager

Creedmoor, NC · On-site

$60K - $75K/yr

You will report to the Cell Manager and will have an onsite work schedule in Creedmoor, NC. To be considered for the Customer Account Manager, here's what you'll need to bring with you: * Bachelor ...

Ontic

Customer Account Manager

Creedmoor, NC

$60K - $75K/yr

You will report to the Cell Manager and will have an onsite work schedule in Creedmoor, NC. To be considered for the Customer Account Manager, here's what you'll need to bring with you: * Bachelor ...

trane technologies

Strategic Account Manager

Raleigh, NC · On-site

Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing ... Strategic Account Management * Develop and execute annual account plans. * Create multi-year growth ...

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Onsite Account Manager information

See Raleigh, NC salary details

$28.7K

$64K

$103K

How much do onsite account manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for onsite account manager in Raleigh, NC is $63,979.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,700.00 and $76,300.00 per year, depending on experience, location, and employer.

What is an onsite account manager?

An Onsite Account Manager is a professional responsible for managing client accounts directly at the client's location. They act as the main point of contact between the client and their employer, ensuring service delivery meets or exceeds expectations. Their duties typically include overseeing operations, addressing client concerns, managing staff, and fostering strong client relationships. Onsite Account Managers play a crucial role in client satisfaction and the smooth coordination of services. They are commonly found in industries such as staffing, facilities management, and logistics.

What is the difference between Onsite Account Manager vs Client Service Coordinator?

AspectOnsite Account ManagerClient Service Coordinator
CredentialsRelevant experience, industry-specific certificationsCustomer service training, basic industry knowledge
Work EnvironmentOn-site client locations, office settingsOffice, client sites, remote options
Employer & Industry UsageCommon in service, staffing, and facility management industriesUsed in client-facing roles across various industries
Search & Comparison IntentUnderstanding role responsibilities, career pathClarifying job functions, entry-level options

In summary, the Onsite Account Manager typically handles client relationships on-site, focusing on account growth and service delivery, while the Client Service Coordinator supports client needs through communication and coordination, often in an entry-level capacity. Both roles are vital in client-facing industries but differ in responsibilities and experience requirements.

What are the key skills and qualifications needed to thrive as an onsite account manager, and why are they important?

To thrive as an Onsite Account Manager, you need strong client relationship management, organizational abilities, and a background in business or a related field. Familiarity with CRM software, reporting tools, and project management systems is typically required. Excellent communication, problem-solving, and leadership skills help you stand out in this role. These skills are crucial for ensuring client satisfaction, efficient operations, and long-term business growth.

How does an onsite account manager typically balance client expectations with internal team capabilities?

Onsite Account Managers play a crucial role in aligning client needs with what their internal teams can deliver. They regularly communicate with clients to understand priorities and relay realistic timelines and resource constraints back to their teams. This role often requires proactive problem-solving, transparency, and strong negotiation skills to manage expectations and ensure successful project outcomes. Building strong relationships with both clients and colleagues is essential for navigating challenges and fostering collaboration.
What are popular job titles related to Onsite Account Manager jobs in Raleigh, NC? For Onsite Account Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Onsite Account Manager jobs in Raleigh, NC look for? The top searched job categories for Onsite Account Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Onsite Account Manager jobs? Cities near Raleigh, NC with the most Onsite Account Manager job openings:
Onsite Account Manager jobs near you

Customer Account Manager

Ontic

Creedmoor, NC • On-site

$60K - $75K/yr

Full-time

Medical, Retirement, PTO

Posted 7 days ago

Job description

We are a fast-paced business with ambitious growth plans; so if you are dedicated, enthusiastic and always seeking ways to improve, you'll enjoy a career with us!
Ontic offers a new lease on life for the aerospace and defense industry. We're dedicated to providing a safe, diverse, and evolving work environment. We work with integrity, responsibility, safety, and accountability through inspiring, engaging and collaborating to achieve a common goal - whether that's serving our customers, helping each other, or volunteering in our local community.
Our team is looking for a Customer Account Manager for the OEM group to join them. You will report to the Cell Manager and will have an onsite work schedule in Creedmoor, NC.
To be considered for the Customer Account Manager, here's what you'll need to bring with you:
  • Bachelor's degree, preferred
  • HS diploma or GED and 3+ years of relevant work experience
  • Proficient with Microsoft Office Suite
  • 1+ years of experience working in a cross-functional matrix organization

As a Customer Account Manager, you will:
  • Full-cycle manage a portfolio of OEM customer relationships, maximizing customer satisfaction and delivering on sales plans
  • Management and co-ordination of pricing, RFQs and RFPs, with the support of the Estimating team, to ensure maximum value creation across every aspect of the business
  • Management of incoming POs and PO revisions, which includes CRM usage to ensure proper documentation of changes and requirements
  • Initiate sales order reviews and track timeliness
  • Vetting of new customers into OEM value stream, applications, customer vetting forms, initial information upload into CRM.
  • Ensure a zero-incident workplace environment
  • Review warranty requests
  • Communicate repair status with customers through written, verbal and in person mediums, including onsite visits and weekly customer calls
  • Full cycle customer relationship
  • Communicate customer WIP reports
  • Manage backlog and ship/reschedule dates
  • Support the execution of the AM Production Meeting
  • Create backlog and arrears burn down plans
  • Prioritize activities of multi-functional team, considering financial, OTD and TAT targets
  • Review and respond to customer liquidated damages claims
  • Work with internal stakeholders to formulate responses to customer support requests
  • Maintain pre-approved levels of rotatable stock

Our Benefits:
  • Comprehensive medical insurance
  • Competitive PTO
  • Company 401K plan with up to 4% matched contribution
  • Annual bonus program (varies by level and discretionary based on company and individual performance)
  • Flexible working arrangements
  • Paid volunteering opportunities
  • Access to mental health champions across our sites
  • Commitment to development
  • Employee referral program

#LI-Onsite
This position requires access to U.S. export-controlled information.
EOE/AA Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran
Compensation Pay Range
$60,000-75,000/yr based on experience
Please click here to review Ontic's California Consumer Privacy Act policy.
Ontic Engineering and Manufacturing Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran
Status, or any other characteristic protected by applicable federal, state, or local law.
This position must meet export control compliance requirements. To meet export control compliance requirements, a "U.S. Person " as defined by 22. C.F.R. §120.15 is required. "U.S. Person" includes U.S. Citizen, lawful permanent resident, asylee, or refugee.

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