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Technical Account Manager Jobs in Raleigh, NC (NOW HIRING)

Celito Communications

Account Manager

Raleigh, NC · On-site

$90 - $135/hr

Account Manager, Client Growth & Retention Department: Sales Reports to: VP of Sales Location ... You'll partner with our Sales Architecture team for technical validation, but the deal is yours to ...

Celito Communications

Account Manager

Raleigh, NC · On-site

Account Manager, Client Growth & Retention Department: Sales Reports to: VP of Sales Location ... You'll partner with our Sales Architecture team for technical validation, but the deal is yours to ...

Cook & Boardman

Account Manager

Durham, NC · On-site

As an Account Manager, you'll serve as a trusted advisor to clients, identifying their security and ... This role requires a combination of consultative sales expertise, technical acumen, and strong ...

SIA Group

Account Manager

Clayton, NC · On-site

Insurance Account Manager At SIA Group , we're more than an insurance agency; we're a team that ... This role combines customer service, technical knowledge, and problem-solving to deliver a high ...

Nutrient

Account Manager

Raleigh, NC · On-site

We're looking for a driven Account Manager to own and grow a portfolio of mid-market and enterprise ... Able to understand and articulate technical products to both business and technical audiences

Baker Roofing Company

Account Manager

Cary, NC · On-site

$70K - $80K/yr

Baker Roofing Company - Account Manager (National Accounts) Baker Roofing Company is 100% Employee Owned and invests in our team members by empowering success through structured growth plans and ...

Sia Group

Account Manager

Clayton, NC · On-site

$52 - $72/hr

Account Manager Location: Clayton, NC Job Id: 315 # of Openings: 1 Insurance Account Manager At SIA ... This role combines customer service, technical knowledge, and problem-solving to deliver a high ...

Baker Roofing Company

Account Manager

Cary, NC · On-site

$70K - $80K/yr

Baker Roofing Company - Account Manager (National Accounts) Baker Roofing Company is 100% Employee Owned and invests in our team members by empowering success through structured growth plans and ...

Marpai Administrators LLC

Account Manager

Cary, NC · Remote

$65K - $85K/yr

The Account Manager will work in a fast-paced, dynamic work environment working collaboratively with other departments and business partners requiring the ability to be adaptive, innovative and ...

Addison Group

Account Manager

Durham, NC · On-site

$65K - $70K/yr

Account Manager Location (city, state): Durham, NC Industry: Landscaping / Construction Services Pay: $65,000 - $70,000 About Our Client: A leading commercial landscaping services company that ...

Eva Garland Consulting

Account Manager

Raleigh, NC · On-site

$70 - $90/hr

Eva Garland Consulting (EGC) is seeking an Account Manager to help drive the firm's growth by ... Strong interpersonal and communication skills, with the ability to engage scientific and technical ...

Addison Group

Account Manager

Durham, NC · On-site

$65K - $70K/yr

Account Manager Location (city, state): Durham, NC Industry: Landscaping / Construction Services Pay: $65,000 - $70,000 About Our Client: A leading commercial landscaping services company that ...

Addison Group

Account Manager

Durham, NC · On-site

$65K - $70K/yr

Account Manager Location (city, state): Durham, NC Industry: Landscaping / Construction Services Pay: $65,000 - $70,000 About Our Client: A leading commercial landscaping services company that ...

Eva Garland Consulting, LLC

Account Manager

Raleigh, NC · On-site

$60 - $90/hr

Eva Garland Consulting (EGC) is seeking an Account Manager to help drive the firm's growth by ... Strong interpersonal and communication skills, with the ability to engage scientific and technical ...

Eva Garland Consulting

Account Manager

Raleigh, NC · On-site

$80K - $100K/yr

Eva Garland Consulting (EGC) is seeking an Account Manager to help drive the firm's growth by ... Strong interpersonal and communication skills, with the ability to engage scientific and technical ...

John Wiley & Sons Inc.

Account Manager

Cary, NC · On-site

An opportunity has arisen for a self-motivated Account Manager to drive sales with new and existing ... Experience working with Managers, Directors, Product Managers in technical marketing roles * A high ...

GSP MARKETING TECHNOLOGIES

Account Manager

Raleigh, NC · On-site

Job Summary The Account Manager manages client relationships, order processing, account growth, project execution, database maintenance, billing, and coordination with internal design and production ...

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All JobsTechnical Account JobsTechnical Account Manager JobsTechnical Account Manager Jobs in Raleigh, NC

Technical Account Manager information

See Raleigh, NC salary details

$38.9K

$84K

$164.3K

How much do technical account manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for technical account manager in Raleigh, NC is $84,013.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,300.00 and $97,700.00 per year, depending on experience, location, and employer.

What is a technical account manager?

A Technical Account Manager (TAM) is a professional who serves as the main point of contact between a company and its clients for technical support and account management. TAMs work closely with customers to understand their technical needs, provide guidance on product usage, resolve issues, and ensure overall customer satisfaction. They often collaborate with engineering, sales, and support teams to deliver tailored solutions and help clients achieve their business objectives. TAMs play a crucial role in building long-term relationships and maximizing the value clients receive from a company's products or services.

How to become a technical account manager?

To become a technical account manager (TAM), you need a bachelor’s degree in advertising, communications, public relations, or a related field, and many aspiring TAMs also obtain a master’s degree. Other qualifications for this job include a thorough knowledge of business and marketing, experience as an assistant account manager or related position, and industry certification. The career of a technical account manager is demanding. You must stay focused and composed in high-stress, high-stakes situations. Strong communication skills are essential because you interact with clients, staff, and customers on a day-to-day basis.

What are the key skills and qualifications needed to thrive as a technical account manager, and why are they important?

To thrive as a Technical Account Manager, you need a solid background in IT or engineering, customer relationship management, and typically a degree in a relevant field. Familiarity with CRM software, cloud platforms, and technical troubleshooting tools is often required, along with certifications like ITIL or relevant vendor accreditations. Strong communication, problem-solving, and project management skills help you build trust and deliver value to clients. These competencies are essential for managing client expectations, resolving technical issues efficiently, and fostering long-term business partnerships.

How do technical account managers typically balance technical troubleshooting with client relationship management in their daily work?

Technical Account Managers (TAMs) often split their time between resolving technical issues and proactively nurturing client relationships. While addressing technical challenges—such as troubleshooting software integrations or coordinating with engineering teams—they also serve as the primary point of contact for clients, ensuring their needs are met and anticipating potential concerns. TAMs regularly schedule status meetings, provide product training, and relay client feedback to internal teams. This dual focus helps build trust and ensures clients maximize the value of the company's products and services.

What is the difference between Technical Account Manager vs Customer Success Manager?

AspectTechnical Account ManagerCustomer Success Manager
Primary FocusTechnical support, issue resolution, and product optimizationCustomer retention, onboarding, and relationship building
Required SkillsTechnical knowledge, problem-solving, communicationCommunication, relationship management, strategic planning
Work EnvironmentTechnical teams, client sites, support centersCustomer accounts, sales teams, onboarding sessions
Industry UsageIT, SaaS, tech companiesSoftware, SaaS, tech services

While both roles focus on client satisfaction, Technical Account Managers primarily handle technical issues and product optimization, whereas Customer Success Managers focus on building relationships and ensuring customer success and retention.

More about Technical Account Manager jobs

What are the most commonly searched types of Technical Account jobs in Raleigh, NC?

The most popular types of Technical Account jobs in Raleigh, NC are:

What are popular job titles related to Technical Account Manager jobs in Raleigh, NC?

For Technical Account Manager jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Technical Account Manager jobs in Raleigh, NC look for?

The top searched job categories for Technical Account Manager jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Technical Account Manager jobs?

Cities near Raleigh, NC with the most Technical Account Manager job openings:

Technical Account Manager jobs near you
Infographic showing various Technical Account Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $84,013 per year, or $40.4 per hour.

Account Manager

Celito Communications, Inc.

Raleigh, NC • On-site

Full-time

Posted 5 days ago

Job description

Account Manager, Client Growth & Retention
Department: Sales
Reports to: VP of Sales
Location: Raleigh, NC (in-office, with regular client visits)
Compensation: Competitive base salary plus commission; OTE discussed during the interview processThe Role
We're looking for a senior Account Manager who wants to own a book of business and grow it. This is not a passive relationship role where you wait for the phone to ring. We want someone with the instincts of a new business seller, pointed squarely at an existing client base. Your book will be built from accounts handed off by our Account Executives, along with an assigned portfolio of established Celito clients. About 70% of your time goes to proactive expansion: uncovering whitespace, building proposals, and closing upsell and cross-sell opportunities across connectivity, VoIP and telephony, managed IT, and data center services. The remaining 30% goes to protecting what we've built: renewals, relationship health, and net retention across your entire book. You close your own expansion deals, start to finish.Key Responsibilities
Grow the Book (70%)
  • Map every account: stakeholders, contract terms, technology footprint, and whitespace. Build your own expansion pipeline. Waiting for a client to raise their hand is not a strategy.
  • Run the full expansion cycle: discovery, proposal, negotiation, and signature. You'll partner with our Sales Architecture team for technical validation, but the deal is yours to close.
  • Build relationships ahead of the opportunity. Get to know the decision makers across each account including CEOs, CTOs, CFOs, and IT Directors-so you have real rapport before you need it.
Protect the Base (30%)
  • Lead structured Quarterly Business Reviews. The QBR is central to how Celito manages accounts. You'll prepare and lead a disciplined review for every key account, covering service performance, roadmap, and business priorities, and turn each one into a documented plan with clear next steps.
  • Own net retention. You're accountable for the net revenue retention of your entire book. That means getting ahead of every renewal: contract timelines, satisfaction, and competitive threats. You lead the renewal negotiation through to signature.
  • Be the client's advocate internally. Coordinate with Operations, Provisioning, and Support when issues arise. You don't run the tickets, but you own the outcome.
How We Measure Success
  • Net revenue retention across your book.
  • Expansion bookings you personally closed.
  • Gross retention and on-time renewal rates.
  • QBR coverage and cadence across key accounts.
The Ideal Candidate
  • You find the opportunity. You'd rather uncover a need a client didn't know they had than sit back and wait for an RFP.
  • You're motivated by growth. Relationship health matters to you because trusted advisors earn the right to sell more, not the other way around.
  • You're comfortable at the executive level. Whether you're leading a boardroom QBR or walking in a client server room, you carry yourself with confidence.
Required Qualifications
  • 5+ years of B2B account management or full-cycle sales experience, with a track record of growing existing accounts through expansion quota, net revenue retention ownership, or a comparable measure.
  • Strong account-planning skills, including whitespace analysis, consultative selling, negotiation, renewal management, and CRM forecasting.
  • Based in the Raleigh area. This role works from our Raleigh office and involves regular time on-site with clients across the Triangle.
Preferred Qualifications
  • Background in telecommunications, SaaS, fiber, or managed IT services.
  • Familiarity with MEDDPICC, Gap Selling, or comparable methodology.
Why This Role?
  • A real book from day one. You inherit actual revenue with clear whitespace to grow across our full portfolio.
  • You keep the close. You run and close your own expansion deals, and you're compensated accordingly.
  • Sales support that lets you sell. Our Sales Architecture team handles the deep technical work so you can stay focused on the relationship and the outcome.

Apply