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Support Supervisor Jobs (NOW HIRING)

The Underwriting Support Supervisor will oversee the day to day operations of an Associate Underwriter Team and will manage service level objectives to ensure proper support is being provided to the ...

Peer Support Supervisor

Greenville, NC · On-site

$16.75 - $21.50/hr

Peer Support Specialist Program Supervisor Reports To: Licensed Professional Education Experience: Peer Support Specialist Program Supervisor serving all members must have the following minimum ...

Peer Support Supervisor

Greenville, NC · On-site

$16.75 - $21.50/hr

Peer Support Specialist Program Supervisor Reports To: Licensed Professional Education Experience: Peer Support Specialist Program Supervisor serving all members must have the following minimum ...

Peer Support Supervisor

Wilson, NC · On-site

$15.25 - $19.75/hr

Peer Support Specialist Program Supervisor Reports To: Licensed Professional Education Experience: Peer Support Specialist Program Supervisor serving all members must have the following minimum ...

The Supervisor will also be hands on to support internal employees and external clients. This role will provide support across global offices, on a 24/7 operation, in a professional services setting.

Peer Support Supervisor

Rocky Mount, NC · On-site

$16.75 - $21.75/hr

Peer Support Specialist Program Supervisor Reports To: Licensed Professional Education Experience: Peer Support Specialist Program Supervisor serving all members must have the following minimum ...

Perioperative Support Supervisor Job Responsibilities: * Ensures that all staff competencies are up to date while helping the Perioperative Support Manager or other designated leader maintain ...

Showing results 41-60

Support Supervisor information

See salary details

$22.5K

$67.9K

$121K

How much do support supervisor jobs pay per year?

As of Aug 22, 2026, the average yearly pay for support supervisor in the United States is $67,899.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $91,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support supervisor?

To thrive as a Support Supervisor, you need expertise in customer service management, team leadership, and problem-solving, typically supported by relevant experience or a degree in business or a related field. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and workforce management tools is often required. Exceptional communication, conflict resolution, and motivational skills help you guide and inspire your team. These abilities ensure efficient operations, high team performance, and positive customer experiences.

How does a support supervisor balance coaching team members with managing daily customer support operations?

A Support Supervisor is responsible for both guiding their team’s professional development and ensuring that daily support operations run smoothly. This often involves holding regular one-on-one meetings to provide feedback, monitoring performance metrics, and addressing escalated customer issues. Supervisors also coordinate schedules, allocate resources, and implement process improvements, all while fostering a collaborative and positive team environment. Successful supervisors use strong organizational and communication skills to balance these responsibilities effectively.

What is the difference between Support Supervisor vs Customer Service Manager?

AspectSupport SupervisorCustomer Service Manager
Required CredentialsHigh school diploma or equivalent; some roles may prefer associate's or bachelor's degreeBachelor's degree often preferred; experience in customer service roles
Work EnvironmentCall centers, technical support teams, retail supportCustomer service departments across various industries
Employer & Industry UsageTech companies, retail, telecom, service providersRetail, finance, hospitality, and other service industries
Common Search & Comparison IntentUnderstanding team leadership roles in supportManaging customer service operations and strategies

The Support Supervisor typically oversees support teams, focusing on daily operations and team management. The Customer Service Manager has a broader role, managing overall customer service strategies and ensuring customer satisfaction. While both roles require strong communication skills and experience in support or customer service, the Support Supervisor is more team-focused, whereas the Customer Service Manager handles higher-level planning and customer relations.

More about Support Supervisor jobs

What states have the most Support Supervisor jobs?

States with the most job openings for Support Supervisor jobs include:

Infographic showing various Support Supervisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $67,899 per year, or $32.6 per hour.

Direct Support Supervisor

RHA Health Services

Statesville, NC • On-site

Full-time

Medical, Retirement, PTO

Re-posted 18 days ago


RHA Health Services rating

5.3

Company rating: 5.3 out of 10

Based on 94 frontline employees who took The Breakroom Quiz

193rd of 242 rated social care providers


Job description

We are hiring for:

Direct Support Supervisor

Type:

Regular

If you are a positive and personable individual looking for a satisfying and fun opportunity to make a real difference in the lives of people with intellectual, developmental disabilities, and people facing mental health, and substance use challenges, join our team at RHA Health Services!

Responsible for direct supervision of two or more employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, recommendations for hiring, and training employees; planning, assigning, and directing work; reviewing performance; rewarding, motivating, and promoting team performance; addressing complaints and resolving problems.
    Job Responsibilities:
    • Manages residential homes/facilities as assigned
    • Supervises and coordinates activities of Direct Support Employees
    • Works assigned time in the residential home/facility
    • Resolve employee issues and conduct performance reviews
    • Ensure employees meet training requirements and attend required events
    • Provide after-hours and on-call coverage as part of the direct care rotation
    • Monitoring and providing feedback to employees in interactions and relationships with the people supported
    • Ensures that people supported have a clean and maintained home and yard.
    • Responsible for helping to implement services and supports that will assist the people we support achieve personal goals and desired outcomes as identified through an Individual Support Plan.
    • Carry out the responsibilities of a Direct Support Professional
    • All other duties as assigned
    • Responsible for direct supervision of two or more employees.
    • Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
    • Responsibilities include interviewing, recommendations for hiring, and training employees; planning, assigning, and directing work; reviewing performance; rewarding, motivating, and promoting team performance; addressing complaints and resolving problems.
    Job Requirements:
    • High School Diploma or G.E.D required, Associate Degree in a health related area; or two years' experience in a health related field preferred
    • One year of experience working with individuals with developmental and intellectual disabilities
    • Flexible schedule and availability to provide on-call coverage as needed
    • Provide CPR after certification
    • Ability to pass a background check and drug screen
    • Valid driver's license
    • CPR, first aid, NCI and/or MedTech certification, a plus

    Pre-employment screening:

    • Complete criminal background
    • Name checked in the registries. (OIG exclusions database, Child Abuse Registry, and Offenders Against Individuals with Developmental Disabilities)
    • Drug testing
    • Education verification and other credentialing based on position requirements.
    • Proof of employment history or references (if required)
    • Positions that require driving Proof of driver's license, driver's insurance, and vehicle, IF required for providing transportation for individuals.

    We offer the following benefits to employees:

    • Payactiv: early access to the money you've earned from hours you've already worked,before payday!
    • Employee perks and discount program:to help you save money!
    • Paid Time Off(full-time employees only)
    • Health/Insurance (full-time employees only)
    • 401(k)retirement savings program
    • Wellbeing Programs: Physical, Emotional and Financial
    • Chronic Disease management programs forhypertension and diabetes (for qualifying employees)
    • Training: Free CPR, first aid, and job-specific training opportunities

    *contract/contingent workers and interns do not qualify for any of the above benefits

    EEO Statement RHA is an equal opportunity employer. In addition, we provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances. If you are an individual with a disability and need a reasonable accommodation to participate in the application process, please contact our solutions center.

    About RHA:

    At RHA Health Services, we help individuals with intellectual and developmental disabilities, mental health and/or substance use needs live their best lives. Our mission is to provide a safe and healthy environment while creating opportunities for personal outcomes.

    For over 30 years, the people we serve and support have remained at the very center of everything we do. RHA currently provides services in North Carolina, Georgia, Pennsylvania, Tennessee, and New Jersey.

    If you are ready to make a difference in the lives of people we serve and support apply to join the team today.


    What RHA Health Services employees say

    Pay

    Benefits

    Hours and flexibility

    Workplace

    Get the full story on Breakroom


    RHA Health Services logo

    About RHA Health Services

    Sourced by ZipRecruiter

    At RHA Health Services, we help individuals with intellectual and developmental disabilities, mental health and/or substance use needs live their best lives. Our mission is to provide a safe and healthy environment while creating opportunities for personal outcomes. For over 30 years, the people we serve and support have remained at the very center of everything we do. RHA currently provides services in North Carolina, Georgia, Pennsylvania, and Tennessee.

    Industry

    Health care and social assistance

    Company size

    5,001 - 10,000 Employees

    Headquarters location

    Asheville, NC, US

    Year founded

    1989

    Social media