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Support Supervisor Jobs (NOW HIRING)

Start Wellness

Peer Support Supervisor

Goldsboro, NC Β· On-site

$15.50 - $20/hr

Peer Support Specialist Program Supervisor Reports To: Licensed Professional Education Experience: Peer Support Specialist Program Supervisor serving all members must have the following minimum ...

Start Wellness

Peer Support Supervisor

Wilson, NC Β· On-site

$15.25 - $19.75/hr

Peer Support Specialist Program Supervisor Reports To: Licensed Professional Education Experience: Peer Support Specialist Program Supervisor serving all members must have the following minimum ...

Start Wellness

Peer Support Supervisor

Elizabeth City, NC Β· On-site

$16.75 - $21.50/hr

Peer Support Specialist Program Supervisor Reports To: Licensed Professional Education Experience: Peer Support Specialist Program Supervisor serving all members must have the following minimum ...

W3Global Inc.

Technical Support Supervisor

Round Lake, NY Β· On-site

$70K - $80K/yr

Technical Support Supervisor Our Client is seeking a Technical Support Supervisor to lead the North American technical support team for a manufacturer of professional audio visual distribution ...

Irca Group

Sales Support Supervisor

Suwanee, GA Β· On-site

Role Overview Irca Group is seeking a Sales Support Supervisor to lead the daily operations of the Sales Support team, ensuring exceptional service to our sales organization and customers. This role ...

HME

Technical Support Supervisor

Phoenix, AZ Β· On-site +1

$72K - $86K/yr

We are currently recruiting for a Technical Support Supervisor. Candidates must reside in one of the following states: Arizona, Florida, Texas, Missouri, California. Relocation support is not ...

Sevita

Direct Support Supervisor

Lewisville, TX Β· On-site

Since 1974, we've supported individuals with intellectual and developmental disabilities to live ... Lewisville, TX Program Supervisor Are you looking for a career opportunity where you can make a ...

Canteen

ROUTE SUPPORT SUPERVISOR

Garner, NC Β· On-site

We are Canteen.   Job Summary The Route Support Supervisor supports daily Vending and Market operations by coordinating route coverage, training and developing drivers, supporting route planning ...

IMCD Group

Revenue Support Supervisor

Westlake, OH Β· On-site

Revenue Support Supervisor Revenue Support Supervisor This position must report into our IMCD Westlake Headquarters. About IMCD US, LLC IMCD is creating a world of opportunity as a global leader in ...

CPI Security

Customer Support Supervisor

Charlotte, NC Β· On-site

As aCustomer Support Supervisor, you'll lead a team of Customer Support Advisors, support day-to-day call center operations, and help ensure every customer interaction reflects CPI's commitment to ...

Sevita Health

Direct Support Supervisor

Paris, TX Β· On-site

Since 1974, we've supported individuals with intellectual and developmental disabilities to live ... Paris, TX Program Supervisor Are you looking for a career opportunity where you can make a ...

Sevita Health

Direct Support Supervisor

Paris, TX Β· On-site

Since 1974, we've supported individuals with intellectual and developmental disabilities to live ... Paris, TX Site Supervisor Are you looking for a career opportunity where you can make a difference ...

1872 Consulting

Technical Support Supervisor

Miami, FL Β· On-site

Job Summary : 1872 Consulting is seeking a Technical Support Supervisor to lead a team of technical support Analysts. This role involves supervising team operations, handling escalated issues, and ...

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Support Supervisor information

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$22.5K

$67.9K

$121K

How much do support supervisor jobs pay per year?

As of Sep 15, 2026, the average yearly pay for support supervisor in the United States is $67,899.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $91,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support supervisor?

To thrive as a Support Supervisor, you need expertise in customer service management, team leadership, and problem-solving, typically supported by relevant experience or a degree in business or a related field. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and workforce management tools is often required. Exceptional communication, conflict resolution, and motivational skills help you guide and inspire your team. These abilities ensure efficient operations, high team performance, and positive customer experiences.

How does a support supervisor balance coaching team members with managing daily customer support operations?

A Support Supervisor is responsible for both guiding their team’s professional development and ensuring that daily support operations run smoothly. This often involves holding regular one-on-one meetings to provide feedback, monitoring performance metrics, and addressing escalated customer issues. Supervisors also coordinate schedules, allocate resources, and implement process improvements, all while fostering a collaborative and positive team environment. Successful supervisors use strong organizational and communication skills to balance these responsibilities effectively.

What is the difference between Support Supervisor vs Customer Service Manager?

AspectSupport SupervisorCustomer Service Manager
Required CredentialsHigh school diploma or equivalent; some roles may prefer associate's or bachelor's degreeBachelor's degree often preferred; experience in customer service roles
Work EnvironmentCall centers, technical support teams, retail supportCustomer service departments across various industries
Employer & Industry UsageTech companies, retail, telecom, service providersRetail, finance, hospitality, and other service industries
Common Search & Comparison IntentUnderstanding team leadership roles in supportManaging customer service operations and strategies

The Support Supervisor typically oversees support teams, focusing on daily operations and team management. The Customer Service Manager has a broader role, managing overall customer service strategies and ensuring customer satisfaction. While both roles require strong communication skills and experience in support or customer service, the Support Supervisor is more team-focused, whereas the Customer Service Manager handles higher-level planning and customer relations.

More about Support Supervisor jobs

What states have the most Support Supervisor jobs?

States with the most job openings for Support Supervisor jobs include:

What are popular job titles related to Support Supervisor jobs?

For Support Supervisor jobs, the most frequently searched job titles are:

Support Supervisor jobs near you
Infographic showing various Support Supervisor job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $67,899 per year, or $32.6 per hour.

Peer Support Supervisor

Goldsboro, NC β€’ On-site

Start Wellness
See more jobs at Start Wellnessexternal

$15.50 - $20/hr

Full-time

Posted 28 days ago

Job description

Job Title: Peer Support Specialist Program Supervisor
Reports To: Licensed Professional
Education Experience:
Peer Support Specialist Program Supervisor serving all members must have the following minimum qualifications:
  • οΏ½ Meet North Carolina's definition of a Qualified Professional per 10A-NCAC 27G.0104; and
  • οΏ½ A bachelor's degree in a field related to health, psychology, sociology, social work, nursing, or another relevant human services area, or licensure as a registered nurse (RN); and
  • οΏ½ Two years of experience working directly with members with behavioral health conditions (if serving members with behavioral health needs) or with an I/DD or a TBI (if serving members with I/DD or TBI needs).

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Main Function:
The primary responsibilities of the Peer Support Specialist Program Supervisor are to promote whole person, integrated care by planning, coordinating, tracking, closing of gaps in care and monitoring care to members to achieve the key goals of member's person centered plan.
General Duties/Responsibilities:
  • 1. Trained in quality supervisory skills through ab approved CPSS supervisory training program.

  • 2. Complete the CPSS Certification program and possesses knowledge of the CPSS role and work, as well as understand the principles and philosophy of recovery and the code of ethics of the NC Peer Support Specialist Certification Program.

  • 3. Complete mandatory CPSS supervisor training within 90 days of hire.

  • 4. Understand and support the role of the CPSS.

  • 5. Understand and promote the beneficiary's recovery.

  • 6. Advocate for the CPSS and PSS across the organization and in the community.

  • 7. Promote both the professional and personal growth of the CPSS within established human resource standards.

  • 8. Coordinate assessments needed for the beneficiary.

  • 9. If appropriately licensed, the QP may conduct the assessments.

  • 10. Collaborate with beneficiary(s) and CPSS to develop recovery-oriented person-centered plan for the beneficiary that demonstrates consideration for integrated care.

  • 11. Conduct at least one in-person, telehealth, or telephonic, audio-only communication contact with the beneficiary within 90 days of PSS being initiated and no less that every 90 days thereafter to monitor the beneficiary's progress and effectiveness of the program; and to review with the beneficiary the goals of their PCP and document progress.

  • 12. Plan work assignments, monitors, reviews, and evaluates work performance of program staff and facilitates staff meetings and conduct routine reviews of service notes for quality assurance.

  • 13. Provide administrative and supportive supervision to program staff individually at least once per month or more if needed. Provision of supervision must be based on the experience of the individual staff. If on leave, obtain adequate supervision coverage for supervised staff.

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  • 14. Collaborate with program staff to assess strengths and areas of growth and develop an individual supervision plan.

  • 15. Collaborate and foster collegial roles with program staff.

  • 16. Determine team caseload size based on the level of acuity and needs of the beneficiary(s).

  • 17. Facilitate or co-facilitate skill building recovery groups based on the needs or request of beneficiaries.

  • 18. Ensure referrals for community resources requested by beneficiary(s) are completed.

  • 19. Coordinate Care Transition: Coordinates follow-up services for members with recent inpatient hospitalization or Emergency Department visit within 24 hours of discharge. Coordinates after care needs for transitions in care such as release from incarceration, change in housing, or other life transitions.

  • 20. 24:7 Call / Crisis Response Coordination:Identifies and provides emergency crisis response coordination as necessary and following agency policies related to crisis. Participation in agency on-call structure may be required and in 24:7 crisis response for members. Participates in post crisis team debriefing and provides feedback on ways to prevent future crisis for the member served.

  • 21. Establish Relationships with Integrated Care / Team and Community Resources:Communicates effectively with members receiving services, providers, and other natural supports as needed. Provide education regarding services to all parties involved in the care and support of the member. Establishes collaborative relationships with integrated care team members and community resources within the assigned geographical region to improve resource linkage.

  • 22. Maintain Documentation: Maintain medical record compliance/quality. Ensure timely documentation of care coordination activities as required by department policy and procedures.

  • 23. Other Duties as assigned including but not limited to: Review data to identify and determine appropriateness for services, which includes monitoring utilization, reporting, clinical measurement data and compliance issues. Demonstrate knowledge of and comply with all agency policies and procedures, as well as service definitions related to specific program areas. Maintain trainings as required and requested. Participates in Quality Improvement (QI) projects, to improve service delivery, costs of care, on an as needed basis. Complete all other relevant responsibilities as assigned by the supervisor. Driving and travel may be required.

  • 24. Establishes a caring, therapeutic relationship with member.

  • 25. Demonstrates understanding of members rights and ensures member's rights are protected.

  • 26. Maintain a valid North Carolina Driver's License, acceptable criminal record and Health Registry Check that adhere to standard of employment.

  • 27. Demonstrates knowledge of START Wellness, Inc. policies and procedures defined in the employee handbook.

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  • 28. Demonstrate professional work ethics.

  • 29. Complete training requirements. Attends all training sessions as required by the agency.
  • 30. Participates in activities to promote personal growth and development.

  • 31. All other duties as deemed necessary by START Wellness, Inc.

Knowledge & Skills
  • οΏ½ Ability to work in fast-paced environment
  • οΏ½ Ability to maintain confidentiality
  • οΏ½ Effectively work with all levels/division of START Wellness, Inc.
  • οΏ½ Excellent analytical skills
  • οΏ½ Must have proficient interpersonal skills
  • οΏ½ Ability to make independent decisions
  • οΏ½ Demonstrated computer skills
  • οΏ½ Efficient with agency Electronic Health Record and/or documentation standards
  • οΏ½ Effective oral and written communication

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