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Support Supervisor Jobs (NOW HIRING)

Mosaic

Direct Support Supervisor

Goshen, IN

We're looking for a Direct Support Supervisor to join our team! By joining Mosaic, you become part of a global mission advocating for people with complex needs and providing opportunities for them to ...

Mosaic

Direct Support Supervisor

Macomb, IL

$47.84K/yr

We're looking for a Direct Support Supervisor to join our team! By joining Mosaic, you become part of a global mission advocating for people with complex needs and providing opportunities for them to ...

WilmerHale

Deskside Support Supervisor

Washington, DC · On-site

The Deskside Support Supervisor also functions as a Support Specialist, about 50% of their day, and provides technical support to office staff and lawyers. The Supervisor works closely with the ...

Mosaic

Direct Support Supervisor

Terre Haute, IN · On-site

We're looking for a Direct Support Supervisor to join our team! By joining Mosaic, you become part of a global mission advocating for people with complex needs and providing opportunities for them to ...

Mosaic

Direct Support Supervisor

Smyrna, DE

$54.41K/yr

We're looking for a Direct Support Supervisor to join our team! By joining Mosaic, you become part of a global mission advocating for people with complex needs and providing opportunities for them to ...

Mosaic

Direct Support Supervisor

Rockford, IL

$47.84K/yr

We're looking for a Direct Support Supervisor to join our team! By joining Mosaic, you become part of a global mission advocating for people with complex needs and providing opportunities for them to ...

MyPath

Direct Support Supervisor

Manitowoc, WI · On-site

HIL is looking for a Direct Support Supervisor (DSS) to join our team. A DSS will be responsible for supervising caregiver staff in the home, training, coaching and mentoring your team. Provide ...

Mypath

Direct Support Supervisor

Manitowoc, WI

HIL is looking for a Direct Support Supervisor (DSS) to join our team. A DSS will be responsible for supervising caregiver staff in the home, training, coaching and mentoring your team. Provide ...

ArcBest

Regional Support Supervisor

Portland, OR · On-site

Regional Support Supervisors are primarily responsible to fill vacant supervisor positions at Distribution Centers and Service Centers through the ABF system, as assigned by the Manager of Relief ...

Komatsu

Product Support Supervisor

Tucson, AZ

Apply now Product Support Supervisor Posting Start Date: 3/9/26 Job Location (Short): Tucson, Arizona, USA, 85706 Requisition ID: 35313 Onsite or Remote: Onsite Position Shape the Future of Mining ...

Life Fitness

Sales Support Supervisor

Rosemont, IL · On-site

$70.50K - $100.30K/yr

We are seeking a detail-oriented and results-driven Sales Support Supervisor to lead our Rosemont-based team in delivering accurate, timely, and compliant quotes and proposals. This role is a perfect ...

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Support Supervisor information

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$22.5K

$67.9K

$121K

How much do support supervisor jobs pay per year?

As of May 31, 2026, the average yearly pay for support supervisor in the United States is $67,899.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $91,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Supervisor, and why are they important?

To thrive as a Support Supervisor, you need expertise in customer service management, team leadership, and problem-solving, typically supported by relevant experience or a degree in business or a related field. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and workforce management tools is often required. Exceptional communication, conflict resolution, and motivational skills help you guide and inspire your team. These abilities ensure efficient operations, high team performance, and positive customer experiences.

How does a Support Supervisor typically balance coaching team members with managing daily customer support operations?

A Support Supervisor is responsible for both guiding their team’s professional development and ensuring that daily support operations run smoothly. This often involves holding regular one-on-one meetings to provide feedback, monitoring performance metrics, and addressing escalated customer issues. Supervisors also coordinate schedules, allocate resources, and implement process improvements, all while fostering a collaborative and positive team environment. Successful supervisors use strong organizational and communication skills to balance these responsibilities effectively.

What is a Support Supervisor?

A Support Supervisor is a professional responsible for overseeing a team of customer service or support representatives. Their primary duties include managing daily operations, coaching team members, handling escalated customer issues, and ensuring high-quality service standards are met. Support Supervisors often track performance metrics, provide training, and implement process improvements to enhance the customer experience. They serve as a link between support staff and upper management, ensuring communication flows smoothly and organizational goals are achieved.

What is the difference between Support Supervisor vs Customer Service Manager?

AspectSupport SupervisorCustomer Service Manager
Required CredentialsHigh school diploma or equivalent; some roles may prefer associate's or bachelor's degreeBachelor's degree often preferred; experience in customer service roles
Work EnvironmentCall centers, technical support teams, retail supportCustomer service departments across various industries
Employer & Industry UsageTech companies, retail, telecom, service providersRetail, finance, hospitality, and other service industries
Common Search & Comparison IntentUnderstanding team leadership roles in supportManaging customer service operations and strategies

The Support Supervisor typically oversees support teams, focusing on daily operations and team management. The Customer Service Manager has a broader role, managing overall customer service strategies and ensuring customer satisfaction. While both roles require strong communication skills and experience in support or customer service, the Support Supervisor is more team-focused, whereas the Customer Service Manager handles higher-level planning and customer relations.

More about Support Supervisor jobs
What states have the most Support Supervisor jobs? States with the most job openings for Support Supervisor jobs include:
What job categories do people searching Support Supervisor jobs look for? The top searched job categories for Support Supervisor jobs are:
Support Supervisor jobs near you
Infographic showing various Support Supervisor job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 98% Physical, and 2% Hybrid job distribution, with an average salary of $67,899 per year, or $32.6 per hour.
Direct Support Supervisor

Direct Support Supervisor

RHA Health Services

Morrisville, PA • On-site

Full-time

Medical, Retirement, PTO

Posted 10 days ago

RHA Health Services rating

5.2

Company rating: 5.2 out of 10

Based on 90 frontline employees who took The Breakroom Quiz

186th of 228 rated social care providers

Job description

We are hiring for:
Direct Support Supervisor
Type:
Regular
If you are a positive and personable individual looking for a satisfying and fun opportunity to make a real difference in the lives of people with intellectual, developmental disabilities, and people facing mental health, and substance use challenges, join our team at RHA Health Services!
Responsible for direct supervision of two or more employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, recommendations for hiring, and training employees; planning, assigning, and directing work; reviewing performance; rewarding, motivating, and promoting team performance; addressing complaints and resolving problems.Job Responsibilities:
  • Manages residential homes/facilities as assigned
  • Supervises and coordinates activities of Direct Support Employees
  • Works assigned time in the residential home/facility
  • Resolve employee issues and conduct performance reviews
  • Ensure employees meet training requirements and attend required events
  • Provide after-hours and on-call coverage as part of the direct care rotation
  • Monitoring and providing feedback to employees in interactions and relationships with the people supported
  • Ensures that people supported have a clean and maintained home and yard.
  • Responsible for helping to implement services and supports that will assist the people we support achieve personal goals and desired outcomes as identified through an Individual Support Plan.
  • Carry out the responsibilities of a Direct Support Professional
  • All other duties as assigned
  • Responsible for direct supervision of two or more employees.
  • Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
  • Responsibilities include interviewing, recommendations for hiring, and training employees; planning, assigning, and directing work; reviewing performance; rewarding, motivating, and promoting team performance; addressing complaints and resolving problems.

Job Requirements:
  • High School Diploma or G.E.D required, Associate Degree in a health related area; or two years' experience in a health related field preferred
  • One year of experience working with individuals with developmental and intellectual disabilities
  • Flexible schedule and availability to provide on-call coverage as needed
  • Provide CPR after certification
  • Ability to pass a background check and drug screen
  • Valid driver's license
  • CPR, first aid, NCI and/or MedTech certification, a plus

Pre-employment screening:
  • Complete criminal background
  • Name checked in the registries. (OIG exclusions database, Child Abuse Registry, and Offenders Against Individuals with Developmental Disabilities)
  • Drug testing
  • Education verification and other credentialing based on position requirements.
  • Proof of employment history or references (if required)
  • Positions that require driving Proof of driver's license, driver's insurance, and vehicle, IF required for providing transportation for individuals.

We offer the following benefits to employees:
  • Payactiv: early access to the money you've earned from hours you've already worked, before payday!
  • Employee perks and discount program: to help you save money!
  • Paid Time Off (full-time employees only)
  • Health/Insurance (full-time employees only)
  • 401(k) retirement savings program
  • Wellbeing Programs: Physical, Emotional and Financial
  • Chronic Disease management programs for hypertension and diabetes (for qualifying employees)
  • Training: Free CPR, first aid, and job-specific training opportunities

*contract/contingent workers and interns do not qualify for any of the above benefits
EEO Statement RHA is an equal opportunity employer. In addition, we provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances. If you are an individual with a disability and need a reasonable accommodation to participate in the application process, please contact our solutions center.
About RHA:
At RHA Health Services, we help individuals with intellectual and developmental disabilities, mental health and/or substance use needs live their best lives. Our mission is to provide a safe and healthy environment while creating opportunities for personal outcomes.
For over 30 years, the people we serve and support have remained at the very center of everything we do. RHA currently provides services in North Carolina, Georgia, Pennsylvania, Tennessee, and New Jersey.
If you are ready to make a difference in the lives of people we serve and support apply to join the team today.

What RHA Health Services employees say

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RHA Health Services logo

About RHA Health Services

Sourced by ZipRecruiter

At RHA Health Services, we help individuals with intellectual and developmental disabilities, mental health and/or substance use needs live their best lives. Our mission is to provide a safe and healthy environment while creating opportunities for personal outcomes. For over 30 years, the people we serve and support have remained at the very center of everything we do. RHA currently provides services in North Carolina, Georgia, Pennsylvania, and Tennessee.

Industry

Health care and social assistance

Company size

5,001 - 10,000 Employees

Headquarters location

Asheville, NC, US

Year founded

1989

Social media

Facebook

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