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Support Supervisor Jobs in Texas (NOW HIRING)

ConnectMed360

Program Support Supervisor

Houston, TX · Remote

$70K - $90K/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

ConnectMed360 is seeking Program Support Supervisor role. This position can be fully remote. We offer quarterly incentive bonuses with plenty of growth opportunities! A career with us is more than ...

New

Sevita

Direct Support Supervisor

Paris, TX · On-site

  • Retirement

  • PTO

Since 1974, we've supported individuals with intellectual and developmental disabilities to live ... Paris, TX Program Supervisor Are you looking for a career opportunity where you can make a ...

Sevita

Direct Support Supervisor

Irving, TX · On-site

  • Medical

  • Life

  • Retirement

  • PTO

Since 1974, we've supported individuals with intellectual and developmental disabilities to live ... Irving, TX Program Supervisor Are you looking for a career opportunity where you can make a ...

Visual Comfort & Co.

Product Support Supervisor

Houston, TX · On-site

$70K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

What you will bring: * 3-5 years' previous experience in lighting, customer service, or technical support * 2 plus years in leadership or supervisor capacity * High school diploma or equivalent ...

Sevita

Direct Support Supervisor

Paris, TX · On-site

  • Retirement

  • PTO

Since 1974, we've supported individuals with intellectual and developmental disabilities to live ... Paris, TX Program Supervisor Are you looking for a career opportunity where you can make a ...

Sevita

Direct Support Supervisor

Lewisville, TX · On-site

  • Retirement

  • PTO

Since 1974, we've supported individuals with intellectual and developmental disabilities to live ... Lewisville, TX Program Supervisor Are you looking for a career opportunity where you can make a ...

Revel Staffing

IT Support Supervisor

Austin, TX · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

Revel Staffing

IT Support Supervisor

Amarillo, TX · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

circa

Product Support Supervisor

Houston, TX

$70K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

What you will bring: * 3-5 years' previous experience in lighting, customer service, or technical support * 2 plus years in leadership or supervisor capacity * High school diploma or equivalent ...

Revel Staffing

IT Support Supervisor

San Antonio, TX · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

Central Health

Supervisor, User Support

Austin, TX · On-site

Overview The User Support Supervisor is responsible for providing leadership and coordination of the User Support Service Desk processes and functions, as well as managing the day-to-day operational ...

Revel Staffing

IT Support Supervisor

Beaumont, TX · Remote

$85K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team responsible for IT training, healthcare application support, system readiness, and end-user success. This is a hands-on ...

Central Health

Supervisor, User Support

Austin, TX · On-site

Overview The User Support Supervisor is responsible for providing leadership and coordination of the User Support Service Desk processes and functions, as well as managing the day-to-day operational ...

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Showing results 1-20

All JobsSupport Supervisor JobsSupport Supervisor Jobs in Texas

Support Supervisor information

See Texas salary details

$21K

$63.3K

$112.7K

How much do support supervisor jobs pay per year?

As of Aug 14, 2026, the average yearly pay for support supervisor in Texas is $63,258.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,100.00 and $84,800.00 per year, depending on experience, location, and employer.

What are the duties of a support supervisor?

A support supervisor oversees customer support teams, ensuring efficient handling of inquiries and issues. They assign tasks, monitor team performance, provide training, and implement policies to improve service quality, often using support software tools. Strong communication, leadership skills, and knowledge of support processes are essential for this role.

How to be a support supervisor?

To become a support supervisor, gain experience in customer support or technical support roles, develop strong leadership and communication skills, and often obtain relevant certifications such as ITIL or customer service management. Supervisors typically oversee support teams, manage workflows, and ensure quality service delivery, requiring good problem-solving abilities and familiarity with support tools like ticketing systems. A bachelor's degree in a related field can also enhance prospects for advancement.

What is the difference between Support Supervisor vs Customer Service Manager?

AspectSupport SupervisorCustomer Service Manager
Required CredentialsHigh school diploma or equivalent; some roles may prefer associate's or bachelor's degreeBachelor's degree often preferred; experience in customer service roles
Work EnvironmentCall centers, technical support teams, retail supportCustomer service departments across various industries
Employer & Industry UsageTech companies, retail, telecom, service providersRetail, finance, hospitality, and other service industries
Common Search & Comparison IntentUnderstanding team leadership roles in supportManaging customer service operations and strategies

The Support Supervisor typically oversees support teams, focusing on daily operations and team management. The Customer Service Manager has a broader role, managing overall customer service strategies and ensuring customer satisfaction. While both roles require strong communication skills and experience in support or customer service, the Support Supervisor is more team-focused, whereas the Customer Service Manager handles higher-level planning and customer relations.

How does a support supervisor balance coaching team members with managing daily customer support operations?

A Support Supervisor is responsible for both guiding their team’s professional development and ensuring that daily support operations run smoothly. This often involves holding regular one-on-one meetings to provide feedback, monitoring performance metrics, and addressing escalated customer issues. Supervisors also coordinate schedules, allocate resources, and implement process improvements, all while fostering a collaborative and positive team environment. Successful supervisors use strong organizational and communication skills to balance these responsibilities effectively.

What are the key skills and qualifications needed to thrive as a support supervisor?

To thrive as a Support Supervisor, you need expertise in customer service management, team leadership, and problem-solving, typically supported by relevant experience or a degree in business or a related field. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and workforce management tools is often required. Exceptional communication, conflict resolution, and motivational skills help you guide and inspire your team. These abilities ensure efficient operations, high team performance, and positive customer experiences.

What are popular job titles related to Support Supervisor jobs in Texas?

For Support Supervisor jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Support Supervisor jobs in Texas look for?

The top searched job categories for Support Supervisor jobs in Texas are:

Support Supervisor jobs near you
Infographic showing various Support Supervisor job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $63,258 per year, or $30.4 per hour.

Program Support Supervisor

ConnectMed360

Houston, TX • Remote

$70K - $90K/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

Job description

ConnectMed360 is seeking Program Support Supervisor role. This position can be fully remote. We offer quarterly incentive bonuses with plenty of growth opportunities!
A career with us is more than just a job. It's an opportunity to connect and care for our patients, providers, communities and each other. We attract extraordinary people who have a strong desire to live our mission - to better the lives of those battling cancer and rare diseases. Compassion is more important than numbers. We value teamwork, respect, integrity, and passion.
We are seeking a Program Support Supervisor to grow with us! The hours for this position is Monday- Friday 8:00am - 5:00pm CST. We succeed when you do, and our company and management team work hard to foster an environment that provides you with opportunities for both professional and personal growth.
ConnectMed360 is a unique model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturers.
Starting salary: $65K and up depending on experience
We offer a variety of benefits including:
  • Medical; Dental; Vision
  • 401k with a match
  • Paid Time Off and Paid Holidays
  • Quarterly Incentive Bonuses
  • Tuition Reimbursement
  • Company paid benefits – life; and short and long-term disability
Summary:
The Program Support Supervisor is responsible for supervising the accuracy and timeliness of the program’s billing function, prescription fulfillment process, and pharmacy/medical benefits investigations.
Major responsibilities:
  • Manages the verification of current coverage with third party payers and obtains authorizations as needed.
  • Helps with the resolution of billing issues such as claim resubmissions to all payers, changes in coverage, and claims adjustments.
  • Ensures that all prescriptions are billed in accordance with Medicare/DMEPOS regulations and that all required information is documented on the hardcopy prescription.
  • Communicates as required with client/patients about billing issues, including the results of applications for financial hardship assistance and other responses to customer inquiries about billing.
  • Communicates as required with manufacturer sales representatives.
  • Coordinates and participates in conference calls with manufacturer partners when requested.
  • Oversees record keeping so that all information is accurate and complete and manages the flow of up-to-date information between billing department and other parts of the Company, such as the accounts receivable, accounts payable and customer service departments.
  • Generates and analyzes reports.
  • Assists with developing, reviewing, and suggesting changes to prescription fulfillment department policies and procedures as needed.
  • Ensures ongoing compliance with all laws and regulations; ensures the department meets or exceeds accreditation standards; and implements ‘’best practices’ in all departmental activities.
  • Delegates authority when necessary to ensure that all responsibilities of this position are fulfilled in a timely and accurate manner.
  • Helps with the completion of pharmacy and medical cases when needed.
  • Assists with managing and training staff in benefits investigations.
  • Monitors daily calls/cases/chats.
  • Other duties as assigned.
  • Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards
Position Qualifications:
Education/Learning Experience:
  • Required: Associate’s Degree or equivalent from a 2-year college or technical school, or certificate program in pharmacy and/or healthcare
Work Experience:
  • Required: Minimum of two years’ pharmacy experience
  • Desired: 1 to 3 years’ experience in Healthcare Management, preferred
Skills/Knowledge:
  • Required: Ability to organize and plan the activities of team, delegate appropriately, provide superior level of customer service, and computer experience to include accounting and billing software. Must be a team player.
  • Desired:
Licenses/Certifications:
  • Required: Registration/Certification with Board of Pharmacy as required by law
  • Desired: Certified Pharmacy Technician (PTCB)

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