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Support Supervisor Jobs in Georgia (NOW HIRING)

Irca Group

Sales Support Supervisor

Suwanee, GA · On-site

Role Overview Irca Group is seeking a Sales Support Supervisor to lead the daily operations of the Sales Support team, ensuring exceptional service to our sales organization and customers. This role ...

Irca Group

Sales Support Supervisor

Suwanee, GA · On-site

Role Overview Irca Group is seeking a Sales Support Supervisor to lead the daily operations of the Sales Support team, ensuring exceptional service to our sales organization and customers. This role ...

Osaic

Advisor Support Supervisor

Atlanta, GA · Hybrid

$55K - $58K/yr

As a Supervisor of Advisor Support, you will engage directly with our customers - over 11,000 Financial Professionals across the country, helping grow and support their firms while leading a team of ...

New

Irca Group

Sales Support Supervisor

Suwanee, GA

Role Overview Irca Group is seeking a Sales Support Supervisor to lead the daily operations of the Sales Support team, ensuring exceptional service to our sales organization and customers. This role ...

Osaic

Advisor Support Supervisor

Scottsdale, AZ · Hybrid

$55K - $58K/yr

Customer Service Opportunity in Financial Services Supervisor- Advisor Support Location(s): Scottsdale: 18700 N Hayden Rd, Suite 255, Scottsdale, AZ 85255 Osaic has returned to the office on a hybrid ...

New

Childrens Healthcare of Atlanta

At least four years of healthcare and/or supervisory experience. Experience as a Patient Safety Supporter, Behavioral Health Tech, Patient Care Technician, or Patient Care Specialist preferred.

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All JobsSupport Supervisor JobsSupport Supervisor Jobs in Georgia

Support Supervisor information

See Georgia salary details

$19K

$57.3K

$102.2K

How much do support supervisor jobs pay per year?

As of Jul 31, 2026, the average yearly pay for support supervisor in Georgia is $57,333.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,500.00 and $76,800.00 per year, depending on experience, location, and employer.

What's the highest paying call center job?

Support supervisors and managers in call centers typically earn higher salaries than frontline agents, with managerial roles such as Call Center Manager or Operations Manager often offering the highest pay. These roles require leadership skills, experience, and sometimes certifications, and they can include additional responsibilities like team management and process improvement.

What is a support supervisor?

A support supervisor is a managerial role responsible for overseeing customer support teams, ensuring quality service, and resolving escalated issues. They often coordinate staff schedules, monitor performance metrics, and may use support tools like CRM software to improve service delivery.

What is the difference between Support Supervisor vs Customer Service Manager?

AspectSupport SupervisorCustomer Service Manager
Required CredentialsHigh school diploma or equivalent; some roles may prefer associate's or bachelor's degreeBachelor's degree often preferred; experience in customer service roles
Work EnvironmentCall centers, technical support teams, retail supportCustomer service departments across various industries
Employer & Industry UsageTech companies, retail, telecom, service providersRetail, finance, hospitality, and other service industries
Common Search & Comparison IntentUnderstanding team leadership roles in supportManaging customer service operations and strategies

The Support Supervisor typically oversees support teams, focusing on daily operations and team management. The Customer Service Manager has a broader role, managing overall customer service strategies and ensuring customer satisfaction. While both roles require strong communication skills and experience in support or customer service, the Support Supervisor is more team-focused, whereas the Customer Service Manager handles higher-level planning and customer relations.

How much is the salary of a supervisor?

The salary of a support supervisor typically ranges from $45,000 to $70,000 annually, depending on experience, industry, and location. Support supervisors often oversee customer service teams and may require strong communication and leadership skills.

How does a Support Supervisor typically balance coaching team members with managing daily customer support operations?

A Support Supervisor is responsible for both guiding their team’s professional development and ensuring that daily support operations run smoothly. This often involves holding regular one-on-one meetings to provide feedback, monitoring performance metrics, and addressing escalated customer issues. Supervisors also coordinate schedules, allocate resources, and implement process improvements, all while fostering a collaborative and positive team environment. Successful supervisors use strong organizational and communication skills to balance these responsibilities effectively.

How much do supervisors get paid per hour?

Support supervisors typically earn between $15 and $30 per hour, depending on experience, location, and the industry. Salaries can vary based on company size, responsibilities, and whether the role requires specialized skills or certifications.

What are the key skills and qualifications needed to thrive as a Support Supervisor, and why are they important?

To thrive as a Support Supervisor, you need expertise in customer service management, team leadership, and problem-solving, typically supported by relevant experience or a degree in business or a related field. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and workforce management tools is often required. Exceptional communication, conflict resolution, and motivational skills help you guide and inspire your team. These abilities ensure efficient operations, high team performance, and positive customer experiences.
What are popular job titles related to Support Supervisor jobs in Georgia? For Support Supervisor jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Support Supervisor jobs in Georgia look for? The top searched job categories for Support Supervisor jobs in Georgia are:
Support Supervisor jobs near you
Infographic showing various Support Supervisor job openings in Georgia as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $57,333 per year, or $27.6 per hour.

Sales Support Supervisor

Irca Group

Suwanee, GA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

Job description

Great food experiences are built in layers: inside, where quality, performance, and consistency matter most; and outside, where creativity, artistry, and visual impact bring products to life.

At IRCA Group, we bring these layers together through a broad portfolio of premium ingredients, technical expertise, and innovative solutions that help chefs, food manufacturers, chains, distributors, and in-store bakeries create without limits. From concept to execution, we make the extraordinary simple.

IRCA Group is a global leader in high-quality food ingredient solutions, specializing in chocolate, creams, fillings, fruit-based solutions, pistachio ingredients, chocolate decorations, sugar decorations, and other specialty ingredients. The Group's portfolio includes renowned brands such as IRCA, Dobla, JoyGelato, Ravifruit, Cesarin, Domori, and Graffiti Sprinkles, each with its own heritage, expertise, and market positioning.

With more than 100 years of Italian heritage, IRCA has evolved into a global B2B ingredients platform serving customers in more than 100 countries. The company operates a global manufacturing and distribution network spanning 19 facilities and more than 7,000 products, supporting a broad customer base across artisanal, foodservice, and food manufacturing channels.

Since Advent International's investment, IRCA has significantly accelerated its growth, increasing revenue from €370 million in 2021 to approximately €1.5 billion today. As IRCA enters its next chapter of international expansion, the Americas region represents a key growth platform, supported by expanded domestic capabilities in chocolate, fillings, and decorations.

In the United States, IRCA Group has offices and manufacturing facilities near Atlanta, Chicago, San Francisco, and St. Louis.

Role Overview

Irca Group is seeking a Sales Support Supervisor to lead the daily operations of the Sales Support team, ensuring exceptional service to our sales organization and customers. This role is responsible for supervising the team that provides administrative and operational support to Sales, driving process improvements, and partnering with cross-functional teams to ensure efficient execution of customer requests and sales initiatives.

The ideal candidate is a collaborative leader with strong organizational and analytical skills who can manage multiple priorities while fostering a high-performing team. This position requires close collaboration with Sales, Customer Support, Supply Chain, Production, Finance, Marketing, and Logistics to ensure seamless order execution, pricing accuracy, and customer satisfaction.

This is an onsite role at our Suwanee, GA location.

 
Essential Responsibilities
  • Supervise the daily activities of the Sales Support team, ensuring timely and accurate support for the Sales organization and customers.
  • Coach, mentor, and develop Sales Support Specialists through regular feedback, training, and performance management.
  • Monitor team performance and establish KPIs to improve efficiency, responsiveness, and service quality.
  • Act as the primary escalation point for complex customer, order, and sales support issues.
  • Partner closely with Sales to support key customer accounts, new business opportunities, product launches, and strategic initiatives.
  • Coordinate cross-functional communication between Sales, Customer Support, Supply Chain, Production, Finance, Marketing, and Logistics to ensure successful order execution and issue resolution.
  • Ensure accurate processing of quotations, pricing requests, contracts, customer onboarding, item setup, and sales documentation.
  • Support new product introductions by coordinating internal communication, customer setup, pricing, and implementation activities.
  • Maintain accurate customer and product information within SAP and CRM systems.
  • Analyze sales support metrics, customer trends, and operational data to identify opportunities for process improvements.
  • Develop, implement, and maintain standard operating procedures (SOPs) and best practices for the Sales Support function.
  • Assist Sales Leadership with reporting, forecasting support, pipeline tracking, and performance analysis.
  • Ensure compliance with company policies and customer requirements while maintaining high service standards.
  • Lead continuous improvement initiatives to enhance operational efficiency and customer experience.
Requirements
  • Bachelor's degree in Business Administration, Sales, Marketing, Supply Chain, or a related field.
  • 5+ years of experience in Sales Support, Customer Service, Commercial Operations, or Order Management.
  • 2+ years of supervisory or team leadership experience.
  • Experience supporting B2B customers within a manufacturing or food manufacturing environment preferred.
  • Strong knowledge of order management, pricing administration, customer account management, and sales processes.
  • Experience with SAP or similar ERP systems; CRM experience is a plus.
  • Advanced Microsoft Excel and Microsoft Office proficiency.
  • Excellent organizational, analytical, and problem-solving skills.
  • Strong written and verbal communication skills.
  • Ability to manage multiple priorities in a fast-paced environment.
Irca Group offers career growth opportunities as well as competitive compensation and benefits: Medical, Dental, & Vision, 401(k) matching, Paid Vacation, and Holidays, Employee Education Tuition Reimbursement Program.
 
We welcome applications from candidates of all genders, backgrounds, identities, nationality, ethnic origin, sexual orientation, marital status, disability, parental responsibilities, age, religion, or belief. We believe in equal opportunities for all and ensure that our hiring process complies with the highest standards of non-discrimination and inclusivity. IRCA Group is dedicated to fostering a diverse and inclusive work environment where everyone can be their authentic selves, reach their full potential, and feel a true sense of belonging. Join us in creating a workplace where diversity is valued, and everyone can thrive.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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