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Support Supervisor Jobs in Virginia (NOW HIRING)

Grafton

Program Support Supervisor II

Berryville, VA · On-site

$55K - $71K/yr

Program Support Supervisor II At Grafton Integrated Health Network, we're guided by a shared purpose : helping individuals with complex needs reach their fullest potential. As a Program Support ...

Inova

Perioperative Support Supervisor

Fairfax, VA

Perioperative Support Supervisor Job Responsibilities: * Ensures that all staff competencies are up to date while helping the Perioperative Support Manager or other designated leader maintain ...

Inova

Periop Support Supervisor

Fairfax, VA · On-site

$25.61 - $41.74/hr

Perioperative Support Supervisor Job Responsibilities: * Ensures that all staff competencies are up to date while helping the Perioperative Support Manager or other designated leader maintain ...

New

Revel Staffing

IT Support Supervisor

Mount Vernon, VA · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

Lowe's

BDC Support Supervisor

Richmond, VA · On-site

What You Will Do The BDC Support Supervisor is the subject matter expert and is directly responsible for monitoring and supporting the inventory controls of the Bulk Distribution Center. The ...

RSM

Workplace Experience Support Specialist

Mclean, VA · On-site

$18.25 - $24/hr

In tandem with the workplace experience support supervisor or manager, ensures the location is safe, well-maintained and clean. Be responsible for interaction with building management and vendors.

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All JobsSupport Supervisor JobsSupport Supervisor Jobs in Virginia

Support Supervisor information

See Virginia salary details

$22.3K

$67.3K

$120K

How much do support supervisor jobs pay per year?

As of Aug 9, 2026, the average yearly pay for support supervisor in Virginia is $67,317.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,600.00 and $90,200.00 per year, depending on experience, location, and employer.

What are the duties of a support supervisor?

A support supervisor oversees customer support teams, ensuring efficient handling of inquiries and issues. They assign tasks, monitor team performance, provide training, and implement policies to improve service quality, often using support software tools. Strong communication, leadership skills, and knowledge of support processes are essential for this role.

How to be a support supervisor?

To become a support supervisor, gain experience in customer support or technical support roles, develop strong leadership and communication skills, and often obtain relevant certifications such as ITIL or customer service management. Supervisors typically oversee support teams, manage workflows, and ensure quality service delivery, requiring good problem-solving abilities and familiarity with support tools like ticketing systems. A bachelor's degree in a related field can also enhance prospects for advancement.

What is the difference between Support Supervisor vs Customer Service Manager?

AspectSupport SupervisorCustomer Service Manager
Required CredentialsHigh school diploma or equivalent; some roles may prefer associate's or bachelor's degreeBachelor's degree often preferred; experience in customer service roles
Work EnvironmentCall centers, technical support teams, retail supportCustomer service departments across various industries
Employer & Industry UsageTech companies, retail, telecom, service providersRetail, finance, hospitality, and other service industries
Common Search & Comparison IntentUnderstanding team leadership roles in supportManaging customer service operations and strategies

The Support Supervisor typically oversees support teams, focusing on daily operations and team management. The Customer Service Manager has a broader role, managing overall customer service strategies and ensuring customer satisfaction. While both roles require strong communication skills and experience in support or customer service, the Support Supervisor is more team-focused, whereas the Customer Service Manager handles higher-level planning and customer relations.

How does a support supervisor balance coaching team members with managing daily customer support operations?

A Support Supervisor is responsible for both guiding their team’s professional development and ensuring that daily support operations run smoothly. This often involves holding regular one-on-one meetings to provide feedback, monitoring performance metrics, and addressing escalated customer issues. Supervisors also coordinate schedules, allocate resources, and implement process improvements, all while fostering a collaborative and positive team environment. Successful supervisors use strong organizational and communication skills to balance these responsibilities effectively.

What are the key skills and qualifications needed to thrive as a support supervisor?

To thrive as a Support Supervisor, you need expertise in customer service management, team leadership, and problem-solving, typically supported by relevant experience or a degree in business or a related field. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and workforce management tools is often required. Exceptional communication, conflict resolution, and motivational skills help you guide and inspire your team. These abilities ensure efficient operations, high team performance, and positive customer experiences.
What are popular job titles related to Support Supervisor jobs in Virginia? For Support Supervisor jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Support Supervisor jobs in Virginia look for? The top searched job categories for Support Supervisor jobs in Virginia are:
Support Supervisor jobs near you
Infographic showing various Support Supervisor job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 25% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $67,317 per year, or $32.4 per hour.

Direct Support Supervisor

Smiles like yours

Richmond, VA • On-site

Full-time

Re-posted 24 days ago

Job description

Description

The Direct Support Supervisor is responsible for coordination and oversight of the daily activities of the Featherstone, Whitepine, Hanover Adult Social Club. Direct Support Manager provides supervision of Direct Support Professionals and provides direct support to members and residents, as needed.  

Requirements

ESSENTIAL FUNCTIONS: 

  • Implementing and enforcing the policies and procedures of the Company. 
  • Applying first aid, CPR and or Tova, when necessary. 
  • Reviewing progress notes to ensure timely completion. 
  • Logging Attendance.  
  • Monitoring medication management and compliance. 
  • Supervising Direct Support Staff. 
  • Managing work schedules of assigned location(s). 
  • Fielding inquiries from Case Managers, family members, and other involved individuals, document, and escalate as appropriate.  
  • Directing and enforcing each program's general schedule of supports. 
  • Greeting and signing in all guests. 
  • Opening facility doors on time. 
  • Purchasing all activity items and gas. 
  • Attending and supervises community outings. 
  • Reviewing and completing supervisor actions for serious incident reports and behavior intervention reports. 
  • Administering medication, when necessary. 
  • Serves as Manager on Duty for assigned week. 
  • Performs other related work, as required. 

KNOWLEDGE, SKILLS, AND ABILITIES: 

  • Knowledge of the human services field. 
  • Organizational skills. 
  • Active listening skills. 
  • Critical thinking skills. 
  • Ability to communicate effectively orally and in writing.  
  • Ability to exhibit empathy. 
  • Ability to advocate for the needs and rights of others. 
  • Ability to exhibit cultural competence. 
  • Ability to be patient with individuals/clients and others. 


EDUCATION AND EXPERIENCE: 

  • High school diploma or G.E.D. required. 
  • At least one year of experience of working with individuals with intellectual and development disabilities. 
  • At least one year of supervisory experience preferred 


OTHER REQUIREMENTS: 

  • Must be on time to work, reliable, and dependable. 
  • Must be flexible and able to fill in when needed and on short notice. 
  • Must possess intermediate computer skills and be able to effectively use Microsoft applications. 
  • Preferred candidates are those who are TOVA, CPR, and medication administration certified. 
  • Must possess a valid Virginia Driver's License in good standing. 
  • Must undergo and successfully pass a background check. 


PHYSICAL CONDITIONS AND NATURE OF WORK CONTACTS: 

  • Must be able to effectively and safely lift and transport individuals via wheelchair and able to lift, squat, bend, stoop, and crouch. 
  • May interact with the public, other Company employees, member/residents' families, and caseworkers/managers. 

EVALUATION: 

  • Performance will be evaluated on the ability and effectiveness with which the incumbent accomplishes the above responsibilities and associated performance metric indicators. 

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