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Support Supervisor Jobs in Virginia (NOW HIRING)

Smiles Like Yours

Direct Support Supervisor

Ashland, VA · On-site

Direct Support Supervisor provides supervision of Direct Support Professionals (DSPs) and provides direct support to members and residents, as needed. Requirements ESSENTIAL FUNCTIONS: * Implementing ...

Smiles Like Yours

Direct Support Supervisor

Ashland, VA · On-site

$14 - $17/hr

Direct Support Supervisor provides supervision of Direct Support Professionals (DSPs) and provides direct support to members and residents, as needed. Requirements: ESSENTIAL FUNCTIONS:

Smiles like yours

Direct Support Supervisor

Ashland, VA · On-site

$14 - $17/hr

Description The Direct Support Supervisor is responsible for coordination and oversight of the daily activities of the Hanover (Ashland) Adult Social Club. Direct Support Supervisor provides ...

Bauer Compressors

Tech Support Supervisor

Norfolk, VA · On-site

Technical Support Supervisor will also work as a backup to the Director of Technical Services, including when Director is absent or if travel may be required to go on-site. Key tasks include customer ...

Inova

Perioperative Support Supervisor

Fairfax, VA · On-site

Perioperative Support Supervisor Job Responsibilities: * Ensures that all staff competencies are up to date while helping the Perioperative Support Manager or other designated leader maintain ...

Inova

Perioperative Support Supervisor

Fairfax, VA · On-site

$25.61 - $41.74/hr

Perioperative Support Supervisor Job Responsibilities: * Ensures that all staff competencies are up to date while helping the Perioperative Support Manager or other designated leader maintain ...

Revel Staffing

IT Support Supervisor

Mount Vernon, VA · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

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All JobsSupport Supervisor JobsSupport Supervisor Jobs in Virginia

Support Supervisor information

See Virginia salary details

$22.3K

$67.3K

$120K

How much do support supervisor jobs pay per year?

As of Aug 31, 2026, the average yearly pay for support supervisor in Virginia is $67,317.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,600.00 and $90,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support supervisor?

To thrive as a Support Supervisor, you need expertise in customer service management, team leadership, and problem-solving, typically supported by relevant experience or a degree in business or a related field. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and workforce management tools is often required. Exceptional communication, conflict resolution, and motivational skills help you guide and inspire your team. These abilities ensure efficient operations, high team performance, and positive customer experiences.

How does a support supervisor balance coaching team members with managing daily customer support operations?

A Support Supervisor is responsible for both guiding their team’s professional development and ensuring that daily support operations run smoothly. This often involves holding regular one-on-one meetings to provide feedback, monitoring performance metrics, and addressing escalated customer issues. Supervisors also coordinate schedules, allocate resources, and implement process improvements, all while fostering a collaborative and positive team environment. Successful supervisors use strong organizational and communication skills to balance these responsibilities effectively.

What is the difference between Support Supervisor vs Customer Service Manager?

AspectSupport SupervisorCustomer Service Manager
Required CredentialsHigh school diploma or equivalent; some roles may prefer associate's or bachelor's degreeBachelor's degree often preferred; experience in customer service roles
Work EnvironmentCall centers, technical support teams, retail supportCustomer service departments across various industries
Employer & Industry UsageTech companies, retail, telecom, service providersRetail, finance, hospitality, and other service industries
Common Search & Comparison IntentUnderstanding team leadership roles in supportManaging customer service operations and strategies

The Support Supervisor typically oversees support teams, focusing on daily operations and team management. The Customer Service Manager has a broader role, managing overall customer service strategies and ensuring customer satisfaction. While both roles require strong communication skills and experience in support or customer service, the Support Supervisor is more team-focused, whereas the Customer Service Manager handles higher-level planning and customer relations.

What are popular job titles related to Support Supervisor jobs in Virginia?

For Support Supervisor jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Support Supervisor jobs in Virginia look for?

The top searched job categories for Support Supervisor jobs in Virginia are:

Support Supervisor jobs near you
Infographic showing various Support Supervisor job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $67,317 per year, or $32.4 per hour.

Direct Support Supervisor

Smiles Like Yours

Ashland, VA • On-site

Full-time

Posted 7 days ago

Job description

Job Type
Full-time
Description
The Direct Support Supervisor is responsible for coordination and oversight of the daily activities of the Hanover (Ashland) Adult Social Club. Direct Support Supervisor provides supervision of Direct Support Professionals (DSPs) and provides direct support to members and residents, as needed.
Requirements
ESSENTIAL FUNCTIONS:
  • Implementing and enforcing the policies and procedures of the Company.
  • Applying first aid, CPR and or Tova, when necessary.
  • Reviewing progress notes to ensure timely completion.
  • Logging Attendance.
  • Monitoring medication management and compliance.
  • Supervising Direct Support Staff.
  • Managing work schedules of assigned location(s).
  • Fielding inquiries from Case Managers, family members, and other involved individuals, document, and escalate as appropriate.
  • Directing and enforcing each program's general schedule of supports.
  • Greeting and signing in all guests.
  • Opening facility doors on time, ensures designated staff does the same.
  • Purchasing all activity items and gas.
  • Attending and supervises community outings.
  • Reviewing and completing supervisor actions for serious incident reports and behavior intervention reports.
  • Administering medication, when necessary.
  • Serves as Manager on Duty for assigned week.
  • Performs other related work, as required.

KNOWLEDGE, SKILLS, AND ABILITIES:
  • Knowledge of the human services field.
  • Organizational skills.
  • Active listening skills.
  • Critical thinking skills.
  • Ability to communicate effectively orally and in writing.
  • Ability to exhibit empathy.
  • Ability to advocate for the needs and rights of others.
  • Ability to exhibit cultural competence.
  • Ability to be patient with individuals/clients and others.

EDUCATION AND EXPERIENCE:
  • High school diploma or G.E.D. required.
  • At least one year of experience of working with individuals with intellectual and development disabilities.
  • At least one year of supervisory experience preferred.

OTHER REQUIREMENTS:
  • Must be on time to work, reliable, and dependable.
  • Must be flexible and able to fill in when needed and on short notice.
  • Must possess intermediate computer skills and be able to effectively use Microsoft applications.
  • Preferred candidates are those who are TOVA, CPR, and medication administration certified.
  • Must possess a valid Virginia Driver's License in good standing and possess reliable transportation.
  • Must undergo and successfully pass background checks through the Commonwealth of Virginia and other regulatory bodies, as required.

PHYSICAL CONDITIONS AND NATURE OF WORK CONTACTS:
  • Must be able to effectively and safely lift and transport individuals via wheelchair and able to lift, squat, bend, stoop, and crouch.
  • May interact with the public, other Company employees, member/residents' families, and caseworkers/managers.

EVALUATION:
  • Performance will be evaluated on the ability and effectiveness with which the incumbent accomplishes the above responsibilities and associated performance metric indicators.

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