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Support Supervisor Jobs in New York (NOW HIRING)

JFR Staffing

Desktop Support Supervisor

Union City, NJ · On-site

Desktop Support Supervisor Location: Union City, NJ (On-Site) About the Opportunity Our client is seeking an experienced Desktop Support Supervisor to lead the day-to-day operations of its IT support ...

YAI

Regional Support Supervisor

Brooklyn, NY · On-site

$66K/yr

Under the direction of the Regional and/or Regional Deputy Director, the Regional Support Supervisor will be responsible for ensuring quality and operational excellence for the programs within their ...

YAI

Regional Support Supervisor-10001

New York, NY · On-site

$66K/yr

Under the direction of the Regional and/or Regional Deputy Director, the Regional Support Supervisor will be responsible for ensuring quality and operational excellence for the programs within their ...

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All JobsSupport Supervisor JobsSupport Supervisor Jobs in New York

Support Supervisor information

See New York salary details

$24.6K

$74.3K

$132.4K

How much do support supervisor jobs pay per year?

As of Aug 26, 2026, the average yearly pay for support supervisor in New York is $74,284.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,900.00 and $99,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support supervisor?

To thrive as a Support Supervisor, you need expertise in customer service management, team leadership, and problem-solving, typically supported by relevant experience or a degree in business or a related field. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and workforce management tools is often required. Exceptional communication, conflict resolution, and motivational skills help you guide and inspire your team. These abilities ensure efficient operations, high team performance, and positive customer experiences.

How does a support supervisor balance coaching team members with managing daily customer support operations?

A Support Supervisor is responsible for both guiding their team’s professional development and ensuring that daily support operations run smoothly. This often involves holding regular one-on-one meetings to provide feedback, monitoring performance metrics, and addressing escalated customer issues. Supervisors also coordinate schedules, allocate resources, and implement process improvements, all while fostering a collaborative and positive team environment. Successful supervisors use strong organizational and communication skills to balance these responsibilities effectively.

What is the difference between Support Supervisor vs Customer Service Manager?

AspectSupport SupervisorCustomer Service Manager
Required CredentialsHigh school diploma or equivalent; some roles may prefer associate's or bachelor's degreeBachelor's degree often preferred; experience in customer service roles
Work EnvironmentCall centers, technical support teams, retail supportCustomer service departments across various industries
Employer & Industry UsageTech companies, retail, telecom, service providersRetail, finance, hospitality, and other service industries
Common Search & Comparison IntentUnderstanding team leadership roles in supportManaging customer service operations and strategies

The Support Supervisor typically oversees support teams, focusing on daily operations and team management. The Customer Service Manager has a broader role, managing overall customer service strategies and ensuring customer satisfaction. While both roles require strong communication skills and experience in support or customer service, the Support Supervisor is more team-focused, whereas the Customer Service Manager handles higher-level planning and customer relations.

What are popular job titles related to Support Supervisor jobs in New York?

For Support Supervisor jobs in New York, the most frequently searched job titles are:

What job categories do people searching Support Supervisor jobs in New York look for?

The top searched job categories for Support Supervisor jobs in New York are:

Support Supervisor jobs near you
Infographic showing various Support Supervisor job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $74,284 per year, or $35.7 per hour.

Desktop Support Supervisor

JFR Staffing

Union City, NJ • On-site

Full-time

Posted 7 days ago

Job description

Desktop Support Supervisor

Location: Union City, NJ (On-Site)

About the Opportunity

Our client is seeking an experienced Desktop Support Supervisor to lead the day-to-day operations of its IT support team. This is a hands-on leadership role responsible for ensuring exceptional technical support while mentoring a team of desktop support professionals in a fast-paced educational environment.

The ideal candidate is a strong technical leader with excellent communication skills who is fluent in both English and Spanish and has experience supporting users in a school or educational setting.

Responsibilities

  • Supervise and mentor a team of Desktop Support Technicians
  • Assign, prioritize, and monitor daily support requests to ensure timely resolution
  • Provide hands-on desktop, laptop, printer, and peripheral support when needed
  • Troubleshoot hardware, software, networking, and end-user issues
  • Support Windows operating systems, Microsoft 365, Active Directory, and common business applications
  • Manage user accounts, permissions, and workstation deployments
  • Coordinate equipment installations, upgrades, and replacements
  • Ensure IT support tickets are resolved within established service levels
  • Maintain accurate documentation of support activities and IT assets
  • Partner with school administrators, faculty, and staff to deliver outstanding customer service
  • Assist with IT projects, technology rollouts, and classroom technology support

Qualifications

  • 5+ years of Desktop Support experience
  • 2+ years of experience leading or supervising an IT support team
  • Fluent in both English and Spanish (required)
  • Previous experience working in a K-12 school, school district, college, or educational environment is highly preferred
  • Strong knowledge of:
    • Windows 10/11
    • Microsoft 365
    • Active Directory
    • Desktop and laptop hardware
    • Printers and peripherals
    • Basic networking concepts
  • Experience with ticketing systems and IT asset management
  • Excellent communication, leadership, and organizational skills
  • Strong customer service mindset with the ability to support both technical and non-technical users

Preferred Qualifications

  • Experience supporting classroom technology
  • Experience with Google Workspace for Education
  • Knowledge of audiovisual classroom equipment
  • CompTIA A+, Network+, or Microsoft certifications are a plus

Why Join?

  • Opportunity to lead an IT support team
  • Collaborative and mission-driven environment
  • Stable organization with long-term career growth
  • Competitive salary and comprehensive benefits

If you're a bilingual IT professional who enjoys leading people, solving technical challenges, and supporting an educational environment, we'd love to hear from you.any cha