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Support Supervisor Jobs in Florida (NOW HIRING)

Revel Staffing

IT Support Supervisor

Tampa, FL · Remote

$85K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team responsible for IT training, healthcare application support, system readiness, and end-user success. This is a hands-on ...

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Empath Health

Care Support Supervisor EXCL

FL · On-site

Empath Trustbridge Hospice is seeking an RN Care Support Supervisor to oversee the daily operations of assigned regions, including Support Center, Clinical Staffing, and Crisis Care functions in our ...

HSS

Office Support Supervisor Florida

Jupiter, FL · On-site

$46K - $70K/yr

... supervises Medical Assistants, LPNs, ATCs, and administrative support staff • Monitors office efficiency throughout the day and intervenes to prevent delays • Provides at-the-elbow ...

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All JobsSupport Supervisor JobsSupport Supervisor Jobs in Florida

Support Supervisor information

See Florida salary details

$16.8K

$50.7K

$90.4K

How much do support supervisor jobs pay per year?

As of Jul 31, 2026, the average yearly pay for support supervisor in Florida is $50,740.00, according to ZipRecruiter salary data. Most workers in this role earn between $31,400.00 and $68,000.00 per year, depending on experience, location, and employer.

What's the highest paying call center job?

Support supervisors and managers in call centers typically earn higher salaries than frontline agents, with managerial roles such as Call Center Manager or Operations Manager often offering the highest pay. These roles require leadership skills, experience, and sometimes certifications, and they can include additional responsibilities like team management and process improvement.

What is a support supervisor?

A support supervisor is a managerial role responsible for overseeing customer support teams, ensuring quality service, and resolving escalated issues. They often coordinate staff schedules, monitor performance metrics, and may use support tools like CRM software to improve service delivery.

What is the difference between Support Supervisor vs Customer Service Manager?

AspectSupport SupervisorCustomer Service Manager
Required CredentialsHigh school diploma or equivalent; some roles may prefer associate's or bachelor's degreeBachelor's degree often preferred; experience in customer service roles
Work EnvironmentCall centers, technical support teams, retail supportCustomer service departments across various industries
Employer & Industry UsageTech companies, retail, telecom, service providersRetail, finance, hospitality, and other service industries
Common Search & Comparison IntentUnderstanding team leadership roles in supportManaging customer service operations and strategies

The Support Supervisor typically oversees support teams, focusing on daily operations and team management. The Customer Service Manager has a broader role, managing overall customer service strategies and ensuring customer satisfaction. While both roles require strong communication skills and experience in support or customer service, the Support Supervisor is more team-focused, whereas the Customer Service Manager handles higher-level planning and customer relations.

How much is the salary of a supervisor?

The salary of a support supervisor typically ranges from $45,000 to $70,000 annually, depending on experience, industry, and location. Support supervisors often oversee customer service teams and may require strong communication and leadership skills.

How does a Support Supervisor typically balance coaching team members with managing daily customer support operations?

A Support Supervisor is responsible for both guiding their team’s professional development and ensuring that daily support operations run smoothly. This often involves holding regular one-on-one meetings to provide feedback, monitoring performance metrics, and addressing escalated customer issues. Supervisors also coordinate schedules, allocate resources, and implement process improvements, all while fostering a collaborative and positive team environment. Successful supervisors use strong organizational and communication skills to balance these responsibilities effectively.

How much do supervisors get paid per hour?

Support supervisors typically earn between $15 and $30 per hour, depending on experience, location, and the industry. Salaries can vary based on company size, responsibilities, and whether the role requires specialized skills or certifications.

What are the key skills and qualifications needed to thrive as a Support Supervisor, and why are they important?

To thrive as a Support Supervisor, you need expertise in customer service management, team leadership, and problem-solving, typically supported by relevant experience or a degree in business or a related field. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and workforce management tools is often required. Exceptional communication, conflict resolution, and motivational skills help you guide and inspire your team. These abilities ensure efficient operations, high team performance, and positive customer experiences.
What are popular job titles related to Support Supervisor jobs in Florida? For Support Supervisor jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Support Supervisor jobs in Florida look for? The top searched job categories for Support Supervisor jobs in Florida are:
Support Supervisor jobs near you
Infographic showing various Support Supervisor job openings in Florida as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $50,740 per year, or $24.4 per hour.

Agency Support Supervisor

American Integrity Insurance Company of Florida, Inc.

Tampa, FL • On-site

Full-time

Posted 14 days ago

Job description

Job Summary

Title: Agency Support Supervisor

You'll Report To: AVP of Customer Experience

The Agency Support Supervisor is responsible for leading the Agency Support team and overseeing the administrative processes that support the onboarding, servicing, and ongoing operational needs of the company's independent agency partners. This role ensures agencies are accurately credentialed, licensed, and activated within company systems while providing responsive operational support throughout the agency lifecycle. The Supervisor partners closely with Sales, Training, Marketing, Accounting, Underwriting, and Customer Experience teams to deliver a seamless agency experience.

The Agency Support Supervisor serves as the operational leader for agency setup processes, including workflow management within Salesforce, Guidewire InsuranceNow, and Sircon Producer Central. This leader drives service excellence, operational efficiency, and strong agency relationships while ensuring compliance with regulatory requirements and internal controls.

Responsibilities

Agency Support Leadership

  • Lead, coach, and develop a team of Agency Support Specialists responsible for administrative support activities related to agency setup, maintenance and servicing.
  • Establish clear performance goals and service expectations aligned with company objectives.
  • Monitor team productivity, service levels, quality standards, and agency satisfaction metrics.
  • Conduct coaching sessions, and career development planning.
  • Establish and cultivate strong relationships with Sales, Marketing, and Training teams.
  • Serve as the escalation point for complex administrative issues, system challenges, and workflow concerns.
  • Foster a culture of accountability, collaboration, responsiveness, and continuous improvement.

 

New Agent Onboarding & Agency Lifecycle Management

  • Oversee the daily activities of the Agency Support Team related to new agent onboarding, which include:
    • Coordinate administrative activities for new agency appointments, licensing verification, contract execution, and system access, ensuring required information and documentation are accurately collected, reviewed and processed.
    • Facilitate agency setup and maintenance within:
      • Sircon Producer Central
      • Salesforce
      • Guidewire InsuranceNow
    • Process agency appointments, licensing updates, system access requests, and account maintenance activities in accordance with company procedures and regulatory requirements.
    • Partner with Sales and Training teams to support agency onboarding milestones while ensuring administrative requirements are completed accurately and timely.
    • Monitor onboarding workflows, identify processing delays or missing information, and coordinate resolution with appropriate business partners.
    • Maintain accurate agency records and ensure data integrity across applicable systems.
    • Support ongoing agency lifecycle activities including updates, changes, terminations, and administrative requests.

Agency Relationship Management

  • Oversee the team in providing operational support for agency inquiries related to:
    • Licensing and appointments
    • System access
    • Agency information updates
    • Commission-related questions
    • Billing-related inquiries
    • Policy administration system
  • Ensure requests are handled accurately and within established service-level expectations.
  • Manage workflow queues and workload distribution to ensure timely resolution of agency requests.
  • Partner with Sales, Billing, Underwriting, Customer Service, and other internal teams to coordinate issue resolution.
  • Maintain professional and responsive communication with agency partners regarding administrative requests.

System Administration

  • Act as the business lead for agency licensing and appointment processes utilizing Sircon Producer Center.
  • Coordinate appointment requests, renewals, and terminations.
  •  Monitor licensing status and documentation requirements to support regulatory compliance.
  • Partner with Vendor partner and Product teams regarding licensing requirements and regulatory changes.
  • Maintain data integrity and documentation standards within Sircon.
  • Utilize Salesforce to manage agency onboarding workflows, agency inquiries, task tracking and reporting.
  • Monitor agency service metrics and onboarding progress through Salesforce reporting.
  • Collaborate with business stakeholders on enhancements that improve agency experience and operational efficiency.
  • Support user acceptance testing and process improvements Support agency-related workflows and administrative activities within Guidewire InsuranceNow. Support agency access, setup, and training related to policy administration workflows.
  • Work closely with the Special Projects and IT teams to troubleshoot and resolve Salesforce and InsuranceNow agency user process issues.
  • Participate in system enhancements, upgrades, and testing efforts as needed.
  • Identify opportunities for automation and workflow optimization.

 

Agency Support Operations

  • Oversee daily agency support activities related to:
    • Licensing
    • Commissions
    • Billing inquiries
    • System access and navigation
  • Ensure agent inquiries are resolved accurately and within established service standards.
  • Partner with Sales, Billing, Underwriting, and Customer Service teams to resolve agency issues efficiently.
  • Monitor email queues and workload management to ensure timely resolution.

 

Process Improvement & Operational Excellence

  • Develop and implement process improvements designed to:
    • Reduce onboarding cycle times
    • Improve agency satisfaction
    • Enhance operational efficiency
    • Increase first-contact resolution
  • Maintain and update standard operating procedures (SOPs) and knowledge resources.
  • Support strategic initiatives focused on agency experience and growth.

 

Compliance & Governance

  • Assist with ensuring agency administration processes comply with state insurance regulations, company policies, and operational controls.
  • Support Sarbanes-Oxley (SOX) compliance requirements through accurate documentation and adherence to established procedures.
  • Maintain documentation standards and support audit readiness for agency licensing, appointments, and administrative processes.
  • Maintain data integrity and confidentiality across agency systems.
Qualifications

Education: Bachelor's degree in Business, Insurance, Finance, Communications, or a related field preferred.

Experience: 

  • 5-7 years of property and casualty insurance operations, agency support, licensing, or distribution experience.
  • Minimum 2 years of supervisory or leadership experience.
  • Experience supporting independent agency distribution channels preferred.
  • Experience managing agency onboarding and appointment processes strongly preferred.
  • Familiarity with Microsoft Office Suite and Salesforce CRM preferred. 

Skills & Knowledge:

  • Operational leadership
  • Team development
  • Process management
  • Data accuracy and attention to detail
  • Regulatory compliance
  • Cross-functional collaboration
  • Workflow optimization
  • Problem-solving
  • Service excellence
  • Change adaptability

Preferred Qualifications: 

  • Property insurance carrier experience.
  • Salesforce certification.
  • Insurance licensing or compliance experience.
  • Experience supporting rapid agency growth initiatives.
Your Environment (Text Only)Schedule: 8:30-5:30pm, M-F. #LI-Onsite   Working Conditions: Normal business office environment.  Must be able to remain in a stationary position for periods of time while constantly operating a computer and/or other office productivity machinery such as a calculator or telephone.  The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery or communicate with coworkers.   Travel: Minimum, as required.   ADA: The above statements cover what are generally believed to be the principal and essential functions of this job.  Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of job duties.    American Integrity Insurance Group is an Equal Opportunity Employer.Employment Type: FULL_TIME

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