ZipRecruiter

Log In

1

Support Supervisor Jobs (NOW HIRING)

Mosaic

Residential Support Supervisor

Beatrice, NE · On-site

Direct Support Supervisor: Be a Leader, Make a Difference! Location: Beatrice Nebraska Are you a passionate and organized leader ready to ensure the highest quality of life for individuals with ...

Mosaic

Direct Support Supervisor

Macomb, IL · On-site

$47K/yr

We're looking for a Direct Support Supervisor to join our team! By joining Mosaic, you become part of a global mission advocating for people with complex needs and providing opportunities for them to ...

Mosaic

Residential Support Supervisor

Beatrice, NE · On-site

Direct Support Supervisor: Be a Leader, Make a Difference! Location: Beatrice Nebraska Are you a passionate and organized leader ready to ensure the highest quality of life for individuals with ...

Protos Security

Client Support Supervisor

Roanoke, VA · On-site

$34/hr

Client Support Supervisor Reports To: Dispatch Manager Location: Roanoke, VA - Onsite Rate: Starting at $34.00/hr Company Overview Protos Security, a subsidiary of Security Services Holdings, is the ...

Mosaic

Direct Support Supervisor

Macomb, IL · On-site

$47K/yr

We're looking for a Direct Support Supervisor to join our team! By joining Mosaic, you become part of a global mission advocating for people with complex needs and providing opportunities for them to ...

Mosaic

Direct Support Supervisor

Bloomfield, CT · On-site

$49K/yr

We're looking for a Direct Support Supervisor to join our team! By joining Mosaic, you become part of a global mission advocating for people with complex needs and providing opportunities for them to ...

Mosaic

Direct Support Supervisor

Hartford, CT · On-site

$49K/yr

We're looking for a Direct Support Supervisor to join our team! By joining Mosaic, you become part of a global mission advocating for people with complex needs and providing opportunities for them to ...

Mosaic

Direct Support Supervisor

Bloomfield, CT · On-site

$49K/yr

We're looking for a Direct Support Supervisor to join our team! By joining Mosaic, you become part of a global mission advocating for people with complex needs and providing opportunities for them to ...

Mosaic

Direct Support Supervisor

Newark, DE · On-site

$54K/yr

We're looking for a Direct Support Supervisor to join our team! By joining Mosaic, you become part of a global mission advocating for people with complex needs and providing opportunities for them to ...

Mosaic

Direct Support Supervisor

Newark, DE · On-site

$54K/yr

We're looking for a Direct Support Supervisor to join our team! By joining Mosaic, you become part of a global mission advocating for people with complex needs and providing opportunities for them to ...

Mosaic

Direct Support Supervisor

Newark, DE · On-site

$54K/yr

We're looking for a Direct Support Supervisor to join our team! By joining Mosaic, you become part of a global mission advocating for people with complex needs and providing opportunities for them to ...

Mosaic

Direct Support Supervisor

Pontiac, IL · On-site

$47K/yr

We're looking for a Direct Support Supervisor to join our team! By joining Mosaic, you become part of a global mission advocating for people with complex needs and providing opportunities for them to ...

TeemaGroup

Center Support Supervisor

San Jose, CA · On-site

$33 - $37/hr

Job Summary Center Support Supervisor TeemaGroup Full-time In-Office | San Jose, CA, United States Role Summary Under the direction and supervision of the Program Manager, the Center Supervisor ...

next page

Showing results 1-20

All JobsSupport Supervisor Jobs

Support Supervisor information

See salary details

$22.5K

$67.9K

$121K

How much do support supervisor jobs pay per year?

As of Jul 12, 2026, the average yearly pay for support supervisor in the United States is $67,899.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $91,000.00 per year, depending on experience, location, and employer.

What's the highest paying call center job?

Support supervisors and managers in call centers typically earn higher salaries than frontline agents, with managerial roles such as Call Center Manager or Operations Manager often offering the highest pay. These roles require leadership skills, experience, and sometimes certifications, and they can include additional responsibilities like team management and process improvement.

What is a support supervisor?

A support supervisor is a managerial role responsible for overseeing customer support teams, ensuring quality service, and resolving escalated issues. They often coordinate staff schedules, monitor performance metrics, and may use support tools like CRM software to improve service delivery.

What is the difference between Support Supervisor vs Customer Service Manager?

AspectSupport SupervisorCustomer Service Manager
Required CredentialsHigh school diploma or equivalent; some roles may prefer associate's or bachelor's degreeBachelor's degree often preferred; experience in customer service roles
Work EnvironmentCall centers, technical support teams, retail supportCustomer service departments across various industries
Employer & Industry UsageTech companies, retail, telecom, service providersRetail, finance, hospitality, and other service industries
Common Search & Comparison IntentUnderstanding team leadership roles in supportManaging customer service operations and strategies

The Support Supervisor typically oversees support teams, focusing on daily operations and team management. The Customer Service Manager has a broader role, managing overall customer service strategies and ensuring customer satisfaction. While both roles require strong communication skills and experience in support or customer service, the Support Supervisor is more team-focused, whereas the Customer Service Manager handles higher-level planning and customer relations.

How much is the salary of a supervisor?

The salary of a support supervisor typically ranges from $45,000 to $70,000 annually, depending on experience, industry, and location. Support supervisors often oversee customer service teams and may require strong communication and leadership skills.

How does a Support Supervisor typically balance coaching team members with managing daily customer support operations?

A Support Supervisor is responsible for both guiding their team’s professional development and ensuring that daily support operations run smoothly. This often involves holding regular one-on-one meetings to provide feedback, monitoring performance metrics, and addressing escalated customer issues. Supervisors also coordinate schedules, allocate resources, and implement process improvements, all while fostering a collaborative and positive team environment. Successful supervisors use strong organizational and communication skills to balance these responsibilities effectively.

How much do supervisors get paid per hour?

Support supervisors typically earn between $15 and $30 per hour, depending on experience, location, and the industry. Salaries can vary based on company size, responsibilities, and whether the role requires specialized skills or certifications.

What are the key skills and qualifications needed to thrive as a Support Supervisor, and why are they important?

To thrive as a Support Supervisor, you need expertise in customer service management, team leadership, and problem-solving, typically supported by relevant experience or a degree in business or a related field. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and workforce management tools is often required. Exceptional communication, conflict resolution, and motivational skills help you guide and inspire your team. These abilities ensure efficient operations, high team performance, and positive customer experiences.
More about Support Supervisor jobs
What states have the most Support Supervisor jobs? States with the most job openings for Support Supervisor jobs include:
What job categories do people searching Support Supervisor jobs look for? The top searched job categories for Support Supervisor jobs are:
Support Supervisor jobs near you
Infographic showing various Support Supervisor job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $67,899 per year, or $32.6 per hour.
Member Support Supervisor

Member Support Supervisor

Serenity Mental Health Centers

Provo, UT • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 16 days ago

Job description

Member Support Supervisor
Location: Provo, UT
Employment Type: Full-Time ON-SITE
Serenity Healthcare is a fast-growing, tech-enabled care company looking for a Member Support Supervisor to lead a high-volume inbound call team. You'll set the standard, coach to it daily, and make sure every member interaction reflects the five-star service our team is known for. If you've led teams in call center previously - and you hold your team to the same bar you hold yourself - we want to talk.
What You'll Do
  • Lead and develop a team of employees in a fast-paced, high-volume call environment
  • Coach daily - specific, consistent feedback that raises performance and builds confidence
  • Monitor calls and CRM data to identify trends, close skill gaps, and drive quality metrics
  • Handle escalated member interactions with composure, professionalism, and clear resolution
  • Hold the team accountable to schedule adherence, conversion targets, and quality standards
  • Run team huddles, one-on-ones, and performance reviews with structure and follow-through
  • Partner with operations and clinic teams to keep workflows smooth and service levels high
  • Maintain a calm, productive floor culture where standards are high and support is real

What We're Looking For
  • Minimum 1 year of experience supervising a call center team
  • You don't just set expectations - you model them
  • Proven track record of hitting team performance metrics and holding people accountable with care
  • Strong verbal communication - clear, direct, and composed under pressure
  • Comfortable with data: you use numbers to coach, not just to report
  • You leave every shift with the team better than you found it

Pay & Benefits
  • Competitive pay based on experience
  • 90% employer-paid medical, dental, and vision insurance
  • 401(k) retirement plan
  • 10 PTO days (15 after year one) + 10 paid holidays
  • Referral bonuses when you bring great people in
  • Fast-growing company with real career progression for strong performers

About Serenity Healthcare
Serenity Healthcare is a fast-growing, tech-enabled care company delivering innovative, evidence-based treatments that produce lasting outcomes for our members. We hold ourselves to a high bar in everything we do - and that starts with how we lead. If you've been trained that "good enough" isn't good enough, you'll fit right in here.
Serenity Healthcare is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.

Apply