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Support Supervisor Jobs (NOW HIRING)

Mosaic

Direct Support Supervisor

Newark, DE · On-site

$54K/yr

We're looking for a Direct Support Supervisor to join our team! By joining Mosaic, you become part of a global mission advocating for people with complex needs and providing opportunities for them to ...

Mosaic

Direct Support Supervisor

Pittsburg, KS · On-site

We're looking for a Direct Support Supervisor to join our team! By joining Mosaic, you become part of a global mission advocating for people with complex needs and providing opportunities for them to ...

Mosaic

Direct Support Supervisor

Pontiac, IL · On-site

$47K/yr

We're looking for a Direct Support Supervisor to join our team! By joining Mosaic, you become part of a global mission advocating for people with complex needs and providing opportunities for them to ...

Mypath

Direct Support Supervisor

New Franken, WI · On-site

As a Direct Support Supervisor , you will: Supervise caregiver staff along with training, coaching and mentoring your team. Provide supervision of personnel and client care, enhance the overall ...

Berkley

Underwriting Support Supervisor

Scottsdale, AZ · On-site +1

$65K - $75K/yr

The Underwriting Support Supervisor will assist the Underwriting Support Manager with the oversight, coaching and development of the Associate Underwriting Team to ensure that all work is processed ...

1872 Consulting

Technical Support Supervisor

Miami, FL · On-site

Technical Support Supervisor Miami must be onsite 5 days/week Summary The Tech Support Supervisor is responsible for supervising and leading a team of technical support Analysts and serves as the ...

1872 Consulting

Technical Support Supervisor

Miami, FL · On-site

The Supervisor will also be hands on to support internal employees and external clients. This role will provide support across global offices, on a 24/7 operation, in a professional services setting.

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Showing results 21-40

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Support Supervisor information

See salary details

$22.5K

$67.9K

$121K

How much do support supervisor jobs pay per year?

As of Aug 22, 2026, the average yearly pay for support supervisor in the United States is $67,899.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $91,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support supervisor?

To thrive as a Support Supervisor, you need expertise in customer service management, team leadership, and problem-solving, typically supported by relevant experience or a degree in business or a related field. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and workforce management tools is often required. Exceptional communication, conflict resolution, and motivational skills help you guide and inspire your team. These abilities ensure efficient operations, high team performance, and positive customer experiences.

How does a support supervisor balance coaching team members with managing daily customer support operations?

A Support Supervisor is responsible for both guiding their team’s professional development and ensuring that daily support operations run smoothly. This often involves holding regular one-on-one meetings to provide feedback, monitoring performance metrics, and addressing escalated customer issues. Supervisors also coordinate schedules, allocate resources, and implement process improvements, all while fostering a collaborative and positive team environment. Successful supervisors use strong organizational and communication skills to balance these responsibilities effectively.

What is the difference between Support Supervisor vs Customer Service Manager?

AspectSupport SupervisorCustomer Service Manager
Required CredentialsHigh school diploma or equivalent; some roles may prefer associate's or bachelor's degreeBachelor's degree often preferred; experience in customer service roles
Work EnvironmentCall centers, technical support teams, retail supportCustomer service departments across various industries
Employer & Industry UsageTech companies, retail, telecom, service providersRetail, finance, hospitality, and other service industries
Common Search & Comparison IntentUnderstanding team leadership roles in supportManaging customer service operations and strategies

The Support Supervisor typically oversees support teams, focusing on daily operations and team management. The Customer Service Manager has a broader role, managing overall customer service strategies and ensuring customer satisfaction. While both roles require strong communication skills and experience in support or customer service, the Support Supervisor is more team-focused, whereas the Customer Service Manager handles higher-level planning and customer relations.

More about Support Supervisor jobs

What states have the most Support Supervisor jobs?

States with the most job openings for Support Supervisor jobs include:

What job categories do people searching Support Supervisor jobs look for?

The top searched job categories for Support Supervisor jobs are:

Support Supervisor jobs near you
Infographic showing various Support Supervisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $67,899 per year, or $32.6 per hour.

Direct Support Supervisor

Mosaic

Newark, DE • On-site

$54K/yr

Full-time

Medical, PTO

Re-posted 9 days ago

Job description

Base Salary: $54,412
If making a positive impact in the lives of others is a constant on your to-do list -- you'll LOVE working with a team that puts people first.
We're looking for a Direct Support Supervisor to join our team!
By joining Mosaic, you become part of a global mission advocating for people with complex needs and providing opportunities for them to enjoy a full life.
As a Direct Support Supervisor, you'll coordinate and manage program operations to ensure regulatory compliance. Responsibilities include hiring, training, scheduling staff, coordinating activities and appointments, and maintaining detailed records for the individuals served.
Who will love this job:
A leader and a coach - who cares about the success of your team and the individuals they serve
A trusted ally - your sound judgment inspires confidence in others, helping them move towards and accomplish team goals
A collaborator - you naturally draw people together while remaining calm and focused even in emotionally charged situations
A skilled planner - you are adept at finding the best route moving forward while encouraging others to keep their eyes on the positive
What you'll do:
  • Facilitate the integration of individuals into the community by accompanying them to recreational and social activities
  • Monitor the comfort and safety of individuals by ensuring the living environments and program activities are in compliance with safety and regulatory requirements
  • Intervene when aggressive and/or inappropriate behavior occurs to implement behavior plans and strategies
  • Provide on-call support to staff during emergencies and locate staff to fill shifts when necessary

Schedule: Generally day hours Monday-Friday/some nights/some weekends/some on call responsibilities
Commitment to Mosaic Values:
At Mosaic, we believe in creating a workplace where everyone has the chance to contribute and succeed. This commitment is not just a policy, it's the way we work. It's good for the workforce, it's good for Mosaic, and it's the right thing to do.
Ideally you have:
  • A passion to serve others
  • Strong attention to detail and an even stronger desire to serve others in a team environment
  • A love of operations and creating seamless, efficient environments
  • Excellent time management skills and the ability to juggle multiple responsibilities while communicating honestly about your timelines, challenges and questions.
  • Ability to adapt as needed in a growing environment
  • Associate's Degree in a related field
  • One year experience in a related field
  • Certification in CPR or willingness to obtain
  • Certification in medication administration or willingness to obtain

Extras we think you'll love:
  • Daily Pay
  • Health Insurance
  • Competitive Pay
  • Professional & Personal Development Opportunities
  • Tuition Reimbursement
  • Paid Time Off (you earn it from day 1!)

Apply