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Support Supervisor Jobs (NOW HIRING)

Mosaic

Direct Support Supervisor

Omaha, NE

Direct Support Supervisor: Be a Leader, Make a Difference! Are you a passionate and organized leader ready to ensure the highest quality of life for individuals with developmental disabilities? As a ...

Mosaic

Direct Support Supervisor

Goshen, IN · On-site

We're looking for a Direct Support Supervisor to join our team! By joining Mosaic, you become part of a global mission advocating for people with complex needs and providing opportunities for them to ...

Mosaic

Direct Support Supervisor

Macomb, IL

$47.84K/yr

We're looking for a Direct Support Supervisor to join our team! By joining Mosaic, you become part of a global mission advocating for people with complex needs and providing opportunities for them to ...

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Support Supervisor information

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$22.5K

$67.9K

$121K

How much do support supervisor jobs pay per year?

As of May 31, 2026, the average yearly pay for support supervisor in the United States is $67,899.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $91,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Supervisor, and why are they important?

To thrive as a Support Supervisor, you need expertise in customer service management, team leadership, and problem-solving, typically supported by relevant experience or a degree in business or a related field. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and workforce management tools is often required. Exceptional communication, conflict resolution, and motivational skills help you guide and inspire your team. These abilities ensure efficient operations, high team performance, and positive customer experiences.

How does a Support Supervisor typically balance coaching team members with managing daily customer support operations?

A Support Supervisor is responsible for both guiding their team’s professional development and ensuring that daily support operations run smoothly. This often involves holding regular one-on-one meetings to provide feedback, monitoring performance metrics, and addressing escalated customer issues. Supervisors also coordinate schedules, allocate resources, and implement process improvements, all while fostering a collaborative and positive team environment. Successful supervisors use strong organizational and communication skills to balance these responsibilities effectively.

What is a Support Supervisor?

A Support Supervisor is a professional responsible for overseeing a team of customer service or support representatives. Their primary duties include managing daily operations, coaching team members, handling escalated customer issues, and ensuring high-quality service standards are met. Support Supervisors often track performance metrics, provide training, and implement process improvements to enhance the customer experience. They serve as a link between support staff and upper management, ensuring communication flows smoothly and organizational goals are achieved.

What is the difference between Support Supervisor vs Customer Service Manager?

AspectSupport SupervisorCustomer Service Manager
Required CredentialsHigh school diploma or equivalent; some roles may prefer associate's or bachelor's degreeBachelor's degree often preferred; experience in customer service roles
Work EnvironmentCall centers, technical support teams, retail supportCustomer service departments across various industries
Employer & Industry UsageTech companies, retail, telecom, service providersRetail, finance, hospitality, and other service industries
Common Search & Comparison IntentUnderstanding team leadership roles in supportManaging customer service operations and strategies

The Support Supervisor typically oversees support teams, focusing on daily operations and team management. The Customer Service Manager has a broader role, managing overall customer service strategies and ensuring customer satisfaction. While both roles require strong communication skills and experience in support or customer service, the Support Supervisor is more team-focused, whereas the Customer Service Manager handles higher-level planning and customer relations.

More about Support Supervisor jobs
What states have the most Support Supervisor jobs? States with the most job openings for Support Supervisor jobs include:
What job categories do people searching Support Supervisor jobs look for? The top searched job categories for Support Supervisor jobs are:
Support Supervisor jobs near you
Infographic showing various Support Supervisor job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 98% Physical, and 2% Hybrid job distribution, with an average salary of $67,899 per year, or $32.6 per hour.

Probation Support Supervisor

US Judicial Branch

Danville, VA • On-site

$44.70K/yr

Other

Posted 18 days ago

Job description

The U.S. Probation Office for the Western District of Virginia, a combined district for probation and pretrial services, is currently accepting applications for the position of Probation Support Supervisor. This position will serve as a dual role, functioning as both the Probation Services Technician and a Probation Support Supervisor providing support to management through oversite of support staff and daily operations.Qualifications:One year of specialized experience, including at least one year as a CL-23, is required.
Specialized experience is progressively responsible clerical or administrative experience requiring the regular and recurring application of clerical procedures that demonstrate the ability to apply a body of rules, regulations, directives, or laws and that involve the routine use of specialized terminology and automated software and equipment for word processing, data entry and/or report generation.
The ideal candidate will be detail oriented, highly organized and self-directed; demonstrate initiative and the ability to consistently exercise good judgment; possess thorough knowledge of federal and local operational processes and procedures and the use of supported applications and corresponding date entry standards; possess the ability to respond to competing priorities and work effectively with a variety of staff, providing quality service and resolving difficulties while complying with rules and regulations as well as skill in problem solving, effective communication, both verbal and written, and training; and maintain a professional demeanor and appearance at all times.Education:This job does not have an education qualification requirement.Employment Type: OTHER

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