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Support Manager Jobs in Minnesota (NOW HIRING)

Granicus

Manager - Technical Support

Saint Paul, MN · On-site

Manager - Technical Support Location US-Remote ID 2026-10261 Category Management Position Type Full-Time Employee Type Regular Location Type Remote The Company Serving the People Who Serve the People ...

Anywhere

Supervisor Regional Support

Arden Hills, MN · On-site

The Supervisor will manage the workflow of the team and ensure there is coverage in all offices. They will provide coaching to the Regional Support Specialists in their pod. In addition to Supervisor ...

Kahler Automation

Phone Support Supervisor

Fairmont, MN · On-site

$74K - $112K/yr

Lead, manage, and hold the phone support department accountable (LMA) against the processes and procedures established within the service department. * Provide day-to-day leadership, coaching ...

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Minnesota

Support Manager information

See Minnesota salary details

$22K

$66.5K

$118.5K

How much do support manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for support manager in Minnesota is $66,501.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,100.00 and $89,100.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What are the most commonly searched types of Support jobs in Minnesota?

The most popular types of Support jobs in Minnesota are:

What cities in Minnesota are hiring for Support Manager jobs?

Cities in Minnesota with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $66,501 per year, or $32 per hour.

General Manager in Training/ Sales Support Assista

The LINN Companies

Maplewood, MN • On-site

$62K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Job description

Wage

From $62,500-$70,000 a year

Job Type

Full Time

General Manager in Training opportunity available for day/afternoon/evening and weekend hours, floating to nine convenient Stores (5-Holiday StationStores) companywide.

About the Manager in Training Position:

This position will be learning all aspects of running a Holiday StationStore and will be assigned a store once available and capable of the responsibilities.

During training, and prior to placement of your own store, you would primarily be learning and supporting all locations with workflow, employee schedule needs, and procedural practices. You will get to work as a team with our Sales Support Manager to better position each location with the needed high-level support.

As General Manager in Training, you will be directed by the Sales Support Manger to work at different locations from one day to the next according to training and the needs of the location.


Perks of the Job:

  • Competitive wages
  • Medical/prescription coverage
  • Dental
  • Vision
  • Life/Disability
  • Paid vacation
  • ESST (MN positions)
  • 401K
  • Employee discount program
  • Education reimbursement
  • Employee Assistance program
  • Commission pay (not applicable in all positions)
  • Car allowance (not applicable in all positions)


SPECIFIC DUTIES:

Implementing consistent procedural practices and standards required by The LINN Companies and Corporate Holiday

Preform procedural training effectively to help facilitate on the job training

Follow up on all manager and employee concerns or inquiries with the ability to handle all issues effectively, professionally, and confidentially once an issue is raised

Fill in for management during vacation or other absences or training new managers

Assistance with store meetings

Scheduling assistance on labor hours to best meet the labor budgets, and monitor payroll hours

Assist in new applicant needs for the stores

Monitor ordering and product layout to obtain a fully stocked, priced correctly, and most profitable offering to customers.

GENERAL QUALIFICATION REQUIREMENTS:

To perform this job successfully you must have the ability to manage others well, while multi-tasking in high volume locations, and must have 5+ years of retail management experience, preferably in convenient stores or chain locations. Candidates must have exceptional communication and leadership skills, a very high regard for customer service, store cleanliness, and attention to detail. This job requires you to be on your feet for 8 hours per shift and carry up to 60 lbs. We are looking for all candidates to have a willingness to have a flexible schedule and travel to multiple stores according to needs.

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