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Support Manager Jobs in Minnesota (NOW HIRING)

Reliable Premium Management

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Customer Success Support Manager

Waite Park, MN · On-site

$65K - $73K/yr

Role Summary The Customer Success Support Manager at Reliable Premium Management is responsible for leading the team that keeps our customer promise: one accurate invoice, audit-forward, stress-free.

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Support Manager information

See Minnesota salary details

$22K

$66.5K

$118.5K

How much do support manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for support manager in Minnesota is $66,501.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,100.00 and $89,100.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What are the most commonly searched types of Support jobs in Minnesota?

The most popular types of Support jobs in Minnesota are:

What cities in Minnesota are hiring for Support Manager jobs?

Cities in Minnesota with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $66,501 per year, or $32 per hour.

Data & Product Support Manager

Wipaire Inc

South Saint Paul, MN • On-site

Full-time

Posted 18 days ago

Wipaire rating

9.8

Company rating: 9.8 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

1st of 72 rated aerospace companies

Job description


Position SummaryThe Data and Product Support Manager is responsible for a broad range of duties over the life of products developed and certified under R&D Engineering.
Primary Responsibilities
  1. Manages all product support activities.
  2. Prioritizes monitors & QC's ECR/ECO Process, while ensuring ECO's are processed and completed in a timely manner.
  3. Responsible for product engineering data quality control/changes, including: service letter generation, parts, Bill of Material (BOM) & service manual updates, master drawing list updates, and FAA routing for major/minor document changes.
  4. Coordinates with FAA on product STCs/validations, while maintaining up-to-date STC database for sales team.
  5. Converts completed projects from R&D group into Manufacturing in a smooth, organized manner.
  6. Assists NTSB and Foreign equivalents with accident investigations including research and systems reports of affected systems.
  7. Foreign Certifications lead.
  8. Fosters and maintains positive, collaborative relationships between the Engineering Department, leadership, peers, employees, and the broader organization.

Primary Duties
  1. Supervises Data & Product Support Engineers and Support Staff.
  1. Sets all priorities on ECR's/ECO's consistent with safety and applicable strategic initiatives.
  2. Manages and executes major engineering projects within the department.
  3. Complies with department process and procedures to ensure product data and configuration changes are effectively communicated to the rest of the company.

Experience and Skills
Education, Experience and Credentials
4-year degree in Mechanical, Aerospace or similar engineering preferred. Prior aerospace experience in maintenance, project management, or support may be substituted for degree preference.
6 years' practical aerospace or engineering experience preferred.
Prior supervisory experience preferred.
Knowledge, Skills and Abilities
Knowledge of FAA certification processes, including new products, parts, manufacturing processes, aerospace drawings, and managerial/documentation control requirements.
Able to make proactive design decisions and move forward with projects based on available information; able to think analytically and select a design method from many alternatives.
Able to obtain senior leadership input, understand all requirements from executive management, and translate that information into work direction for each team member to move projects forward.
Strong leadership and management skills; able to function well as part of the organization's leadership team, communicating and interacting proactively and professionally to ensure the organization's operational and strategic needs are being met.
Able to supervise employees, set objectives, work goals, and standards, give direction and/or delegate while motivating assigned employees.
Able to plan, prioritize, coordinate, and manage own work in a fast-paced environment. Able to work unsupervised, make high level decisions independently, and solve problems effectively and creatively.
Perform occasional lifting of supplies and equipment weighing up to 50+ pounds.
Hear, comprehend, speak and effectively verbally communicate in the English language, including following verbal and written instructions, in order to communicate with people inside and outside the organization.
Sit at a desk for extended periods of time and perform long hours of work sitting at a computer.
Please visit our careers page at www.wipaire.com/careers to apply. Wipaire is an Equal Employment Opportunity Employer and does not discriminate against any employee or applicant based on any other applicable legally protected status. All qualified individuals are encouraged to apply.

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