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Support Manager Jobs in Alden, MN (NOW HIRING)

ICAN

Personal Support Staff - Part Time

Waseca, MN · On-site

$16 - $18/hr

Assists persons served with money management while following all financial policies and procedures. * Assists individuals and their support teams in providing opportunities for the individuals ...

ICAN

Personal Support Staff - Full Time

Waseca, MN · On-site

$16 - $18/hr

Assists persons served with money management while following all financial policies and procedures. * Assists individuals and their support teams in providing opportunities for the individuals ...

Home Depot

Store Support

Albert Lea, MN · On-site

$15.50 - $17.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Albert Lea, MN

$14 - $17.25/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Sevita

Direct Support Professional

Austin, MN · On-site

$16/hr

Support participants with developmental goals like budgeting, exercise, and nutrition You'll assist ... Communication, adaptability, multi-tasking, teamwork, time-management * Behaviors: Patient ...

Sevita

Direct Support Professional

Austin, MN · On-site

$16/hr

Support participants with developmental goals like budgeting, exercise, and nutrition You'll assist ... Communication, adaptability, multi-tasking, teamwork, time-management * Behaviors: Patient ...

Sevita

Direct Support Professional

Austin, MN · On-site

$19.27/hr

Support participants with developmental goals like budgeting, exercise, and nutrition You'll assist ... Communication, adaptability, multi-tasking, teamwork, time-management * Behaviors: Patient ...

Sevita

Direct Support Professional

Austin, MN · On-site

$18.60/hr

Support participants with developmental goals like budgeting, exercise, and nutrition You'll assist ... Communication, adaptability, multi-tasking, teamwork, time-management * Behaviors: Patient ...

Sevita

Direct Support Professional

Austin, MN · On-site

$19.27/hr

Support participants with developmental goals like budgeting, exercise, and nutrition You'll assist ... Communication, adaptability, multi-tasking, teamwork, time-management * Behaviors: Patient ...

Sevita

Direct Support Professional

Austin, MN · On-site

$20.06/hr

Support participants with developmental goals like budgeting, exercise, and nutrition You'll assist ... Communication, adaptability, multi-tasking, teamwork, time-management * Behaviors: Patient ...

Sevita

Direct Support Professional

Austin, MN · On-site

$16/hr

Support participants with developmental goals like budgeting, exercise, and nutrition You'll assist ... Communication, adaptability, multi-tasking, teamwork, time-management * Behaviors: Patient ...

Sevita

Direct Support Professional

Albert Lea, MN · On-site

$17.46/hr

Support participants with developmental goals like budgeting, exercise, and nutrition You'll assist ... Communication, adaptability, multi-tasking, teamwork, time-management * Behaviors: Patient ...

Sevita

Direct Support Professional

Austin, MN · On-site

$17/hr

Support participants with developmental goals like budgeting, exercise, and nutrition You'll assist ... Communication, adaptability, multi-tasking, teamwork, time-management * Behaviors: Patient ...

Sevita

Direct Support Professional

Austin, MN · On-site

$19.12/hr

Support participants with developmental goals like budgeting, exercise, and nutrition You'll assist ... Communication, adaptability, multi-tasking, teamwork, time-management * Behaviors: Patient ...

Sevita

Direct Support Professional

Austin, MN · On-site

$20.87/hr

Support participants with developmental goals like budgeting, exercise, and nutrition You'll assist ... Communication, adaptability, multi-tasking, teamwork, time-management * Behaviors: Patient ...

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Alden, MN

Support Manager information

See Alden, MN salary details

$21.1K

$63.8K

$113.6K

How much do support manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for support manager in Alden, MN is $63,767.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,400.00 and $85,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What cities near Alden, MN are hiring for Support Manager jobs?

Cities near Alden, MN with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Alden, MN as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $63,767 per year, or $30.7 per hour.

Personal Support Staff - Part Time

ICAN

Waseca, MN • On-site

$16 - $18/hr

Part-time

Re-posted 10 days ago

Job description

Description
ABOUT ICAN
At ICAN, we provide more than exceptional residential services, resources, and support to people with varying levels of ability. With our focus on person-centered planning and care, we empower those we serve to lead full, independent lives. We are their champions, providing the tools and resources they need to thrive. Regardless of any obstacles they face, we help each person served realize their potential and participate in creating the life they desire. People with disabilities are PEOPLE FIRST. Our mission is to support them to recognize and reach for their full potential as people and as successful community members.
Duties and Responsibilities:
  • Reviews and follows each person's Coordinated Service and Support Plan (CSSP) and set Activities of Daily Living (ADL's)
  • Provides assistance with hygiene care as directed, including but not limited to: bathing, grooming, oral care, dressing, undressing, toileting activities, etc.
  • Provides assistance with daily tasks, including but not limited to: feeding, meal preparation, laundry, housekeeping, providing transportation and support to doctor appointments, leisure and outdoor activities, and community involvement and integration.
  • Attends Employee Trainings, Meetings and Workshops as required.
  • Meets all state/federal rules and regulations that apply, while also maintaining required knowledge and understanding of persons served Individual Abuse Prevention Plan and Self-Management Assessment.
  • Documents service delivery in accordance with Department of Human Services Regulations.
  • Completes Safe Medication Assistance and Administration per Policy and Procedure requirements.
  • Assists persons served with money management while following all financial policies and procedures.
  • Assists individuals and their support teams in providing opportunities for the individuals' choices and present creative options as needed.
  • Displays knowledge and understanding of persons served diagnoses and all health care needs.
  • Portrays a positive role as advocate for each individual person served at all times.
  • Ensures all of person served medical needs are addressed and met.
  • Follows and displays knowledge and understanding of all routines and guidelines.
  • Observes and reports any substantial findings and/or changes in the person served behavior to the supervisor while documenting the findings when necessary.
  • Observes and reports all injuries and incidents per requirements.
  • Performs additional assigned duties at the direction of supervisors.
PRIMARY PERSONAL SUPPORT STAFF:
  • Follows Personal Support Staff duties and responsibilities
  • Ensures the completion of each individuals Outcomes, Medication Administration Record (MAR), Daily Development Logs (DDL's), Activities of Daily Living (ADL's), charts, procedures and Medical and Health File along with any charting omissions.
  • Manage delegated budgets to ensure resources are used to best effect, in line with ICAN policy and procedures.
  • Performs additional assigned duties at the direction of supervisors and per PPSS Guidelines

Requirements
MINIMUM REQUIREMENTS
  • 18 years of age, preferred.
  • High school diploma or GED preferred.
  • Must pass a Department of Human Services background check.
  • Experience working in a healthcare setting preferred.
  • Must have a valid Minnesota Driver's License, preferred for most positions.
  • Must have and maintain insurance on a personal vehicle as required by Minnesota State Law.
  • Must be able to transport persons served locally and out-of-town as needed.
  • Successfully show reliability and competency in each of the Personal Support Staff domains.
  • Must be able to verbally and physically intervene or redirect person served as necessary.
  • Must be able to fluently read, write and speak in the English language.
  • Must be able to communicate effectively and efficiently.
  • Ability to prioritize tasks and
  • Ability to make decisions and work independently, as well as with a team.
  • Excellent organizational skills, strong

PHYSICAL REQUIREMENTS:
Ability to perform the following tasks if necessary:
  • Ability to participate in physical activity.
  • Ability to work for extended period, while standing and being involved in physical activity.
  • Moderate to heavy lifting
  • Must be able to lift at least 30 pounds and transfer/lift person served as needed.
  • Ability to do extensive bending, lifting, and standing on a regular basis.
POSITION DETAILS
This position reports to the Personal Support Manager (PSM). The hours expected in this position will vary by person served and business needs.
There is a 90-day probationary period for this position. We encourage regular communication with your supervisor during this period to ensure you fully understand these expectations and to solicit the feedback necessary to be successful. You may expect to receive a formal review following the probationary period and then on an annual basis going forward.

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