ZipRecruiter

Log In

1

Support Manager Jobs in Inver Grove Heights, MN (NOW HIRING)

Brick & Bourbon

Core Support Manager

Stillwater, MN · On-site

Description: As a Core Support Manager it is imperative to be on the floor and proactive at all times. Having a presence vs being present is the most important element for successful shifts.

Brick & Bourbon

Core Support Manager

Maple Grove, MN · On-site

Description: As a Core Support Manager it is imperative to be on the floor and proactive at all times. Having a presence vs being present is the most important element for successful shifts.

Blu Dot

Contract Sales Support Manager

Minneapolis, MN · On-site

$75K - $85K/yr

Contract Sales Support Manager REPORTS TO: Sr. Manager, Trade & Contract ABOUT US : Blu Dot (www.bludot.com), an award-winning designer and maker of modern furnishings, is currently searching for a ...

Blu Dot

Contract Sales Support Manager

Minneapolis, MN · On-site

$75K - $85K/yr

Contract Sales Support ManagerREPORTS TO: Sr. Manager, Trade & Contract ABOUT US: Blu Dot (www.bludot.com), an award-winning designer and maker of modern furnishings, is currently searching for a ...

Wells Fargo

Branch Support Manager

Saint Paul, MN

Wells Fargo is seeking a Branch Support Manager in Wealth and Investment Management as part of Wells Fargo Advisors. Learn more about the career areas and business divisionsat wellsfargojobs.com. In ...

Wells Fargo

Branch Support Manager

Minneapolis, MN

Wells Fargo is seeking a Branch Support Manager in Wealth and Investment Management as part of Wells Fargo Advisors. Learn more about the career areas and business divisionsat wellsfargojobs.com. In ...

next page

Showing results 1-20

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Inver Grove Heights, MN

Support Manager information

See Inver Grove Heights, MN salary details

$23.5K

$70.9K

$126.3K

How much do support manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for support manager in Inver Grove Heights, MN is $70,889.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,800.00 and $95,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What cities near Inver Grove Heights, MN are hiring for Support Manager jobs?

Cities near Inver Grove Heights, MN with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Inver Grove Heights, MN as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $70,889 per year, or $34.1 per hour.

Core Support Manager

Brick and Bourbon Stillwater

Eden Prairie, MN • On-site

Full-time

Re-posted 9 days ago

Job description

As a Core Support Manager it is imperative to be on the floor and proactive at all times. Having a presence vs being present is the most important element for successful shifts. Communication and coaching need to be done in real time and the CSM plays and instrumental role in development of staff, execution of food and drink, as well as making sure the guest's needs and wants are surpassed.

Apply