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Support Manager Jobs in Inver Grove Heights, MN (NOW HIRING)

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EHSS Manager

Minneapolis, MN

Defining the goals and objectives for your direct reports supporting Key Performance Indicators ... Manages workers' compensation claims and ensures timely associate return to work. * Leading the ...

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Support Manager information

See Inver Grove Heights, MN salary details

$23.5K

$70.9K

$126.3K

How much do support manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for support manager in Inver Grove Heights, MN is $70,889.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,800.00 and $95,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What cities near Inver Grove Heights, MN are hiring for Support Manager jobs?

Cities near Inver Grove Heights, MN with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Inver Grove Heights, MN as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $70,889 per year, or $34.1 per hour.

Regional Growth Support Manager - North America

Keenfinity

Burnsville, MN • On-site, Remote

$100K - $130K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Job description

Company Description
The Audio Business Division of Electro-Voice Dynacord LLC is headquartered in Burnsville, Minnesota. Our product segments include Critical Communications Systems, Pro Sound, and Public Address & Conferencing. With our premium brands: Dynacord, Electro-Voice, RTS and Telex, we are committed to delivering innovative solutions that shape the future of sound.
At KEENFINITY, we are a globally leading provider of innovative and professional security and communication solutions. With over 4,200 employees in over 50 countries worldwide, our ambition is clear: we offer more than just technology - we secure, connect, and amplify the moments that matter in life.
Next to our passion for technology we're very passionate about our work environment. Based on values such as trust, appreciation, and accountability we all work together to shape the future - boldly, customer-focused and with a strong team spirit.
This is a remote position with 50% travel.
Job Description
  • Deeply analyzing and understanding North America's conference and adjacent AV markets, focusing on government, education, corporate, healthcare and religious facilities verticals, in terms of market size, technology trends, requirements and competition analysis.
  • Result Driven: In charge of designing and executing conference solutions go to market strategy for the North American market in close collaboration with growth function, aiming to achieve/exceed business plans effectively as fast as possible.
  • Developing business opportunities and helping growth team creating healthy core conference and adjacent AV pipeline.
  • Creating conference solutions' share of mind within the growth organization through effective product introductions, commercial trainings and engaging in customer discussions.
  • Closely monitoring growth performance in terms of pipeline, order intake and total net sales. Ensuring business targets are met while maintaining healthy pipeline for the next year.
  • In charge of new product introduction (NPI) activities to growth team and customers.
  • In charge of growth team and customer commercial trainings.
  • Must have excellent presentation skills.

Qualifications
  • 10+ years experience in audio, acoustics and audiovisual markets in North America.
  • Engineering or business background.
  • Deep knowledge about audiovisual market players and trends in the region.
  • Wide network of decision-making business contacts within end users, design consultants, contractors, system integrators and distributors.
  • String technical knowledge and skills. Fast learner with ability to gain knowledge about new technologies smoothly.
  • Excellent presentation skills.
  • Result-driven with high attention to detail and clear structured approach.
  • Self-starter, self-sufficient: able to work independently and make right decisions autonomously.
  • Flexibility to travel domestically and globally: ~50% of the time.

Technical Qualifications:
  • Must have a strong AV technical background in audio, acoustics and preferably video.
  • In charge of pre-sale technical design operations with partners. Generating and optimizing BOQ's.
  • In charge of technical trainings for customers according to a globally unified curriculum.
  • After-sale technical support for customers. In close collaboration with a team of technical managers in EMEA and APAC regions.
  • Being the conference solutions "brand ambassador" in North America: Representing the brand strategy, steering the business and connecting the right persons from customer, growth team and brand sides together effectively.
  • Developing and maintaining string relationships with AV design consultants, ensuring their tenders are "locked" inro specifying the latest versions of the brand technologies.
  • Being an active team player within the global Growth Support team, aligned with their global strategies and projects.
  • Flexibility to travel across the entire North American region (including USA and Canada) in addition to regular travels to Eindhoven HQ.

Additional Information
The U.S. base salary range for this full-time position is $100,000-$130,000 per year. Within the range, individual pay is determined based on several factors, including, but not limited to, work experience and job knowledge, complexity of the role, job location, etc.
In addition to base salary, full-time employees are eligible to participate in Keenfinity Group's (US) Health and Welfare Benefit Plans-including medical, dental, vision, disability, and life insurance-as well as the company's 401(k) plan, subject to the terms and conditions of the respective plan documents. Full-time employees are eligible to participate in Keenfinity Group's paid time off and sick leave programs in accordance with applicable policies.
  • Reasonable accommodations may be made, to the extent they do not pose an undue hardship, to enable qualified individuals with covered disabilities to perform essential functions.
  • Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization is not available.
  • All of your information will be kept confidential according to EEO guidelines.

At Keenfinity we don't just build innovative solutions - we shape a smarter, more connected world through technology. We value different backgrounds, ideas, and experiences and we're committed to growing, learning, and celebrating success as one team. Everyone is welcome here - we foster an environment where everyone is respected, valued, and encouraged to be their authentic self.
Keenfinity is an equal opportunity employer, offering equal opportunities for all. We welcome applications from people with disabilities and can offer support, if needed. When everyone has a chance to contribute, we all do better.
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