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Support Manager Jobs in Inver Grove Heights, MN (NOW HIRING)

Integer

EHSS Manager

Minneapolis, MN

Defining the goals and objectives for your direct reports supporting Key Performance Indicators ... Manages workers' compensation claims and ensures timely associate return to work. * Leading the ...

CAIRE

Sales Support Coordinator MGC

Saint Paul, MN · On-site

$26 - $27.50/hr

Classification Non-Exempt Job Level Individual Contributor Reports to Sales Support Manager Summary/Objective Ensure the effective and efficient pre-sale support to sales consultants to achieve sales ...

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Support Manager information

See Inver Grove Heights, MN salary details

$23.5K

$70.9K

$126.3K

How much do support manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for support manager in Inver Grove Heights, MN is $70,889.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,800.00 and $95,000.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What job categories do people searching Support Manager jobs in Inver Grove Heights, MN look for?

The top searched job categories for Support Manager jobs in Inver Grove Heights, MN are:

What cities near Inver Grove Heights, MN are hiring for Support Manager jobs?

Cities near Inver Grove Heights, MN with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Inver Grove Heights, MN as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $70,889 per year, or $34.1 per hour.

Network Contracts and Strategic Support Manager - Payments

US Bank

Minneapolis, MN • On-site

$92K - $124K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Key responsibilities

  • Own the development and execution of the PCS network contract governance.

  • Advise executive leadership on network-related opportunities, risks, investments, and strategic priorities.

  • Monitor, analyze, and synthesize relevant legal, regulatory, and policy developments affecting the payments ecosystem, including any laws or regulations impacting interchange and state or federal legislation.

U.S. Bank rating

8.1

Company rating: 8.1 out of 10

Based on 364 frontline employees who took The Breakroom Quiz

66th of 174 rated banks

Job description

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

The Network Strategy & Governance Manager is accountable for the enterprise strategy, governance, and optimization of the Bank's payment network relationships, including Visa, Mastercard, and other strategic network partners. The role serves as the primary owner of network governance and contractual value realization, ensuring alignment between network relationships, business strategy, financial objectives, risk management, and regulatory requirements.


This individual contributor role leads enterprise-wide initiatives impacting network economics, contractual performance, interchange strategy, and strategic partnerships. The role provides executive leadership with actionable insights and recommendations on network investments, business opportunities, financial performance, legal developments, and emerging industry trends that influence the Bank's competitive position and long-term growth strategy.

Key Responsibilities:

Network Contract Management & Governance

  • Own the development and execution of the PCS network contract governance.
  • Advise executive leadership on network-related opportunities, risks, investments, and strategic priorities.
  • Evaluate emerging industry developments and recommend strategies to enhance growth, profitability, customer value, and competitive positioning.
  • Lead strategic assessments of network partnerships and support enterprise decision-making related to payment network relationships.
  • Establish long-term strategic roadmaps aligned with business objectives and enterprise priorities.

Legal & Regulatory Monitoring

  • Monitor, analyze, and synthesize relevant legal, regulatory, and policy developments affecting the payments ecosystem, including any laws or regulations impacting interchange and state or federal legislation.
  • Partner with Legal, Compliance, and Government Relations to assess business impact, risks, and required responses.
  • Translate regulatory developments into clear implications for contracts, strategy, operations, and financial performance.

Executive Communications & Strategic Materials

  • Develop clear, concise, and decisionready executive decks, briefs, and presentations for senior management.
  • Frame complex contractual, regulatory, and strategic topics into structured narratives with key insights, risks, options, and recommendations.
  • Lead highly complex, enterprise-wide initiatives requiring cross-functional coordination and executive sponsorship.
  • Establish operating models, governance structures, and decision frameworks supporting strategic objectives.
  • Lead through influence across Finance, Product, Legal, Compliance, Risk, Operations, Technology, and executive leadership teams.
  • Create organizational alignment on strategic priorities where competing objectives, ambiguity, and significant business risk exist.
  • Operate with a high degree of autonomy and independent judgment while influencing outcomes across multiple business lines.
Basic Qualifications
  • Master's degree, or equivalent work experience
  • 10 or more years of experience in project management activities
  • Two or more years of managerial experience

Preferred Skills/Experience
  • Expert knowledge of assigned business line or functional area
  • Demonstrated management and leadership skills
  • Strong organizational and analytical skills
  • Advanced knowledge of project management
  • Ability to identify and resolve exceptions and to analyze data
  • Excellent verbal and written communication skills

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to ourdisability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

  • Healthcare (medical, dental, vision)

  • Basic term and optional term life insurance

  • Short-term and long-term disability

  • Pregnancy disability and parental leave

  • 401(k) and employer-funded retirement plan

  • Paid vacation (from two to five weeks depending on salary grade and tenure)

  • Up to 11 paid holiday opportunities

  • Adoption assistance

  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about theE-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $133,365.00 - $156,900.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.

What U.S. Bank employees say

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Benefits

Hours and flexibility

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About U.S. Bank

Sourced by ZipRecruiter

U.S. Bank is a reputable and established financial institution that plays a significant role in the banking sector. With a history spanning over 150 years, U.S. Bank has built a strong foundation of trust and reliability. As a comprehensive bank, they offer a wide array of financial products and services to cater to the diverse needs of their customers, including individuals, businesses, and communities. Customer satisfaction is of utmost importance to U.S. Bank. They prioritize delivering exceptional service and fostering long-term relationships with their clients. Through their extensive network of branches and advanced digital banking platforms, U.S. Bank ensures convenient access to their services, empowering customers to manage their finances efficiently and securely.

Industry

Banking and credit intermediation

Company size

10,000+ Employees

Headquarters location

Minneapolis, MN, US

Year founded

1863

Social media

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