ZipRecruiter

Log In

1

Support Engineer Jobs in Virginia (NOW HIRING)

Daon Inc

Product Support Engineer

Fairfax, VA · On-site

Triage and document new support incidents; test key applications against our SDKs to replicate and diagnose issues. * Consult with and escalate complex cases to software development and engineering ...

PrideStaff

Network Support Engineer

Sterling, VA · On-site

$65K/yr

... engineers. Compensation: $62,500/Year Location: Sterling, VA (with monthly local travel) Schedule: Monday - Friday, 9:30A - 6:30P Responsibilities: * Support & Operations: Assist with the ...

Apptium Technologies

Be Seen First

Application Support Engineer

Reston, VA · On-site

$65K - $85K/yr

The Application Support Engineer is responsible for delivering high-quality software application support to customers and partners, ensuring adherence to established service standards for quality ...

TD SYNNEX

Sales Support Engineer

Reston, VA

Apptium is looking for an experienced Sales Support Engineer to join our Sales team. In this role, you will play a crucial part in bridging the gap between our technical capabilities and customer ...

MANTECH

Senior Cloud Support Engineer

Tysons, VA · On-site

The Senior Cloud Support Engineer will leverage their strong technical background and knowledge to provide senior operational and technical support to the Frontline operations team. You will help ...

ECS

Senior Application Support Engineer

Stafford, VA

$110K - $120K/yr

Everforth ECS is seeking a Senior Application Support Engineer to work in our Stafford, VA office. We are seeking a highly capable and experienced Application Support Engineer to join our team. In ...

Synnex

Sales Support Engineer

Reston, VA

Apptium is looking for an experienced Sales Support Engineer to join our Sales team. In this role, you will play a crucial part in bridging the gap between our technical capabilities and customer ...

MANTECH

Senior Cloud Support Engineer

Tysons, VA · On-site

The Senior Cloud Support Engineer will leverage their strong technical background and knowledge to provide senior operational and technical support to the Frontline operations team. You will help ...

BCforward

Network Support Engineer

Norfolk, VA

BCforward is seeking a highly motivated and experienced Network Support Engineer in Norfolk, VA Federal Clearance is preferred Description Under broad direction, oversee the infrastructure and ...

next page

Showing results 1-20

All JobsSupport Engineer JobsSupport Engineer Jobs in Virginia

Support Engineer information

See Virginia salary details

$16

$39

$67

How much do support engineer jobs pay per hour?

As of Jun 23, 2026, the average hourly pay for support engineer in Virginia is $39.53, according to ZipRecruiter salary data. Most workers in this role earn between $29.33 and $46.25 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Engineer, and why are they important?

To thrive as a Support Engineer, you need strong problem-solving abilities, technical knowledge of software and hardware, and often a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are typically required. Excellent communication, patience, and a customer-focused attitude help build trust and effectively resolve user issues. These skills are crucial for delivering timely technical support, ensuring customer satisfaction, and maintaining operational efficiency.

What engineers make $500,000?

Senior support engineers with extensive experience, specialized skills, and certifications in areas like cloud computing, networking, or cybersecurity can reach salaries of $500,000 or more, especially in high-cost regions or large organizations. Achieving this level often requires leadership roles, performance bonuses, stock options, or profit sharing.

What are Support Engineers?

Support Engineers are professionals who assist customers or internal users in resolving technical issues related to software, hardware, or IT systems. They diagnose problems, provide solutions, and ensure that technology products and services run smoothly. Support Engineers often use troubleshooting tools and documentation to address user concerns, and they may escalate complex issues to higher-level technical teams. Their goal is to deliver excellent customer service and maintain system reliability. They work in various industries, including IT, telecommunications, and software companies.

What is the difference between Support Engineer vs Technical Support Specialist?

AspectSupport EngineerTechnical Support Specialist
Required CredentialsTypically a degree in Computer Science or related field; certifications like CompTIA, Cisco, or Microsoft are commonOften similar credentials; certifications like CompTIA or vendor-specific ones are common
Work EnvironmentInvolves troubleshooting complex technical issues, often in a technical or engineering teamProvides frontline support, often via phone, email, or chat, handling common user issues
Employer & Industry UsageUsed in IT, tech companies, and software firms for technical problem resolutionCommon in customer service centers, IT support, and tech companies for user assistance

Support Engineers and Technical Support Specialists share similar credentials and work environments, but Support Engineers typically handle more complex technical issues and work closely with development teams, while Technical Support Specialists focus on resolving routine user problems. Both roles are essential in tech support and customer service sectors.

How does a Support Engineer typically collaborate with other departments to resolve complex customer issues?

Support Engineers frequently work closely with product development, quality assurance, and operations teams to address complex technical challenges faced by customers. When an issue extends beyond standard troubleshooting, they escalate cases internally, providing detailed diagnostics and customer context to ensure an efficient resolution. This cross-functional collaboration not only helps resolve customer issues faster but also contributes to product improvements and knowledge sharing across teams. Being proactive and clear in communication is key to successful interdepartmental collaboration in this role.

What does a support engineer do?

A support engineer provides technical assistance to customers or internal teams by diagnosing and resolving hardware, software, or network issues. They often use troubleshooting tools, communicate solutions clearly, and may document cases for future reference, typically working in environments that require strong problem-solving skills and technical knowledge.

How much do support engineers make in the US?

Support engineers in the US typically earn an average salary ranging from $60,000 to $90,000 per year, depending on experience, location, and industry. Entry-level positions may start around $50,000, while experienced support engineers with specialized skills can earn over $100,000 annually.

How much does a support engineer make?

Support engineers in Texas typically earn an average salary ranging from $55,000 to $75,000 annually, depending on experience, certifications, and the industry. Entry-level positions may start lower, while experienced support engineers with specialized skills can earn higher wages and additional benefits.
More about Support Engineer jobs
What are the most commonly searched types of Support Engineer jobs in Virginia? The most popular types of Support Engineer jobs in Virginia are:
What are popular job titles related to Support Engineer jobs in Virginia? For Support Engineer jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Support Engineer jobs in Virginia look for? The top searched job categories for Support Engineer jobs in Virginia are:
What cities in Virginia are hiring for Support Engineer jobs? Cities in Virginia with the most Support Engineer job openings:
What are popular job titles related to Support Engineer jobs in VA? For Support Engineer jobs in VA, the most frequently searched job titles are:
Support Engineer jobs near you
Infographic showing various Support Engineer job openings in Virginia as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $82,219 per year, or $39.5 per hour.
Technical Support Engineer / Shared Services Technical Support Engineer

Technical Support Engineer / Shared Services Technical Support Engineer

Collabera

Glen Allen, VA

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Company Description

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.

Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.

Job Description

Job Details:

Job Title: Shared Services Technical Support Engineer II

Location: Glen Allen, VA

Duration: 4+ months (Strong possibility of extension)

Description:

The Americas Software Client Shared Services Technical Support Engineer role will act as a technical subject matter expert for the application: AgileTrac. This role will may also act as technical support, helping to resolve application errors, server errors and to monitor and resolve service ticket requests. This role will also be responsible for running weekly and monthly customer analytics reports using Excel and Tableau applications. For the first 4-6 weeks, this role will be located in the Glen Allen office for training (hours: approximately 8am- 5pm). After that, this role will be located remotely (at home office) and will have the hours of 3pm-11pm, Monday thru Friday.

Essential Responsibilities:

Work with the functional engineering team in EU to grow domain expertise and become USCAN subject matter expert.

Support USCAN project managers by performing system sweeps on install base and applying patches or plug-ins as needed.

Act as a level 2 response service engineer as needed to resolve customer issues, including application errors, alerts, etc.

Proactively monitor customer databases and resolve /communicate issues.


Qualifications

Required Qualifications:

Bachelor degree in Electronics, Computer Science, Information Technology, Biomedical or Associates degree and 4 years of related industry experience

Demonstrated strong networking skills, including understanding of OSI model, TCP/IP, Routing Concepts

Knowledge of Windows Server, UNIX and SQL.

Knowledge of SQLServer and MySQL

Strong customer interaction skills and customer focus

Excellent communications and interpersonal skills, demonstrated ability to effectively interface with cross-functional teams and customers when needed.

Experience managing and resolving customer requests through formal service ticket program such as ServiceNow

Experience with MS applications Excel and Tableau

Desired Qualifications:

Experience in providing remote technical support to external and internal customers

Additional Information

If you are interested and want to apply, Please contact:

Ujjwal Mane

973-805-7557

ujjwal.mane(at)collabera.com

Apply