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Support Engineer Jobs in Chesapeake, VA (NOW HIRING)

Pae

Project Support Engineer

Norfolk, VA · On-site

Amentum is seeking a Project Support Engineer to provide the maintenance team with on-site technical expertise and direct liaison with the Mid-Atlantic Regional Maintenance Center (MARMC) engineering ...

Amentum

Project Support Engineer

Norfolk, VA · On-site

Amentum is seeking a Project Support Engineer to provide the maintenance team with on-site technical expertise and direct liaison with the Mid-Atlantic Regional Maintenance Center (MARMC) engineering ...

Canon Careers

Technical Support Engineer

Chesapeake, VA · Hybrid

$50K - $87K/yr

Canon Information Technology Services (CITS) is seeking a Technical Support Engineer (TSE) to join our Technical Support team. In this role, you will manage the CITS internal and external knowledge ...

BCforward

Network Support Engineer

Norfolk, VA · On-site

BCforward is seeking a highly motivated and experienced Network Support Engineer in Norfolk, VA Federal Clearance is preferred Description Under broad direction, oversee the infrastructure and ...

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Support Engineer information

See Chesapeake, VA salary details

$16

$38

$66

How much do support engineer jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for support engineer in Chesapeake, VA is $38.72, according to ZipRecruiter salary data. Most workers in this role earn between $28.70 and $45.29 per hour, depending on experience, location, and employer.

What is a support engineer?

Support Engineers are professionals who assist customers or internal users in resolving technical issues related to software, hardware, or IT systems. They diagnose problems, provide solutions, and ensure that technology products and services run smoothly. Support Engineers often use troubleshooting tools and documentation to address user concerns, and they may escalate complex issues to higher-level technical teams. Their goal is to deliver excellent customer service and maintain system reliability. They work in various industries, including IT, telecommunications, and software companies.

What are the key skills and qualifications needed to thrive as a support engineer?

To thrive as a Support Engineer, you need strong problem-solving abilities, technical knowledge of software and hardware, and often a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are typically required. Excellent communication, patience, and a customer-focused attitude help build trust and effectively resolve user issues. These skills are crucial for delivering timely technical support, ensuring customer satisfaction, and maintaining operational efficiency.

How does a support engineer typically collaborate with other departments to resolve complex customer issues?

Support Engineers frequently work closely with product development, quality assurance, and operations teams to address complex technical challenges faced by customers. When an issue extends beyond standard troubleshooting, they escalate cases internally, providing detailed diagnostics and customer context to ensure an efficient resolution. This cross-functional collaboration not only helps resolve customer issues faster but also contributes to product improvements and knowledge sharing across teams. Being proactive and clear in communication is key to successful interdepartmental collaboration in this role.

What is the difference between Support Engineer vs Technical Support Specialist?

AspectSupport EngineerTechnical Support Specialist
Required CredentialsTypically a degree in Computer Science or related field; certifications like CompTIA, Cisco, or Microsoft are commonOften similar credentials; certifications like CompTIA or vendor-specific ones are common
Work EnvironmentInvolves troubleshooting complex technical issues, often in a technical or engineering teamProvides frontline support, often via phone, email, or chat, handling common user issues
Employer & Industry UsageUsed in IT, tech companies, and software firms for technical problem resolutionCommon in customer service centers, IT support, and tech companies for user assistance

Support Engineers and Technical Support Specialists share similar credentials and work environments, but Support Engineers typically handle more complex technical issues and work closely with development teams, while Technical Support Specialists focus on resolving routine user problems. Both roles are essential in tech support and customer service sectors.

How much do support engineers make?

Support engineers in general earn a median annual salary of around $70,000 to $90,000, depending on experience, certifications, and the industry. Salaries can be higher in major metropolitan areas and for those with specialized skills in troubleshooting, networking, or specific software tools.

What degree do I need to be a support engineer?

Support engineers typically hold at least a bachelor's degree in computer science, information technology, or a related field. Relevant skills such as troubleshooting, knowledge of operating systems, and certifications like CompTIA or Cisco can also be valuable for the role.
More about Support Engineer jobs

What job categories do people searching Support Engineer jobs in Chesapeake, VA look for?

The top searched job categories for Support Engineer jobs in Chesapeake, VA are:

What cities near Chesapeake, VA are hiring for Support Engineer jobs?

Cities near Chesapeake, VA with the most Support Engineer job openings:

Support Engineer jobs near you
Infographic showing various Support Engineer job openings in Chesapeake, VA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $80,541 per year, or $38.7 per hour.

Program Support Engineer

Emprise Corporation

Chesapeake, VA • On-site

Full-time

Re-posted 23 hours ago

Job description

For nearly 40 years, Emprise Corporation has been a trusted partner to government and commercial clients, delivering innovative solutions that keep critical operations running at peak performance. As a rapidly growing leader in Predictive Maintenance and Condition Monitoring, we leverage cutting-edge technology and industry expertise to help our customers improve reliability, maximize efficiency, and reduce operational risk.

At Emprise, you'll join a team of talented professionals who are passionate about solving complex challenges and making a measurable impact. We foster a collaborative, innovative culture where your ideas are valued, your contributions matter, and your career can grow alongside our continued success. We’re looking for an experienced Program Support Engineer to grow our team in Chesapeake, VA. If you're looking for an opportunity to work on meaningful projects in a dynamic, forward-thinking environment, we'd love to hear from you.

Duties and Responsibilities:
  • Serve as Program Support Engineer assigned to our customer programs.
  • Serve as a consultant to the Shipboard Management Team, working closely with afloat and ashore team members in the life cycle management of the vessel.
  • Serve as the Subject Matter Expert (SME) for SAMM Ashore and Afloat modules, taking ownership of technical issues in the program of record and driving resolution internally and externally.
  • Assist the customer in troubleshooting and navigating maintenance support modules.
  • Assist personnel with work package development and documentation of work performed during shipyard availabilities.
  • Review ship availability plan of action and milestones (POAMS) and other shipyard availability information for data quality and policy compliance.
  • Train shipboard personnel on the use of maintenance management software, document work performed, and prepare debriefs for the customer(s).
  • Tracking the status of the assigned vessel maintenance activities, reporting on compliance, maintenance efficiency, and assisting the ship and Port Engineers in completing items.
  • Working with the Program Managers, Port Engineers, and Shipboard Engineers in correcting data quality errors.
    • Minimum Qualifications:
  • Associate’s degree in Engineering Technology, Data Analysis, or related skills
  • 4+ years of experience as a government or commercial Port Engineer, or experience with a classification or flag state authority, with direct exposure to vessel regulatory compliance
  • Ability to obtain and maintain a DoD Security Clearance
  • Strong research, problemsolving, and analytical skills
  • Ability to learn and adapt to new technologies quickly
  • Strong verbal, written, and communication skills
  • Highly organized and detailoriented
    • Desired Qualifications:
  • Bachelor’s degree in Marine, Electrical, or Mechanical Engineering
  • A Valid U.S. Coast Guard Merchant Mariner Credential (MMC) in Engineering
  • Recent sailing experience with Military Sealift Command or U.S. Merchant Marine

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