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Support Engineer Jobs in Iowa (NOW HIRING)

H. T. PROF Group

Customer Support Engineer

Waterloo, IA · On-site

T he Customer Support Engineer plays a key role in delivering technical expertise and customer-focused support throughout the lifecycle. This position bridges the gap between customers, dealers, and ...

Ethos

Customer Support Engineer

Cedar Falls, IA · On-site

Customer Support Engineer The Customer Support Engineer plays a key role in delivering technical expertise and customer-focused support throughout the lifecycle. The ideal candidate combines ...

Ethos

Customer Support Engineer

Cedar Falls, IA · On-site

Customer Support Engineer The Customer Support Engineer plays a key role in delivering technical expertise and customer-focused support throughout the lifecycle. The ideal candidate combines ...

Ethos

Customer Support Engineer

Cedar Falls, IA · On-site

Customer Support Engineer The Customer Support Engineer plays a key role in delivering technical expertise and customer-focused support throughout the lifecycle. The ideal candidate combines ...

Booz Allen Hamilton

Computer Support Engineer

Nevada, IA · On-site

$69K - $158K/yr

Computer Support Engineer The Opportunity: Supports day-to-day technical aspects of operational computer systems to identify diagnostic issues in enough detail to determine if the root cause is ...

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Support Engineer information

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How much do support engineer jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for support engineer in Iowa is $37.45, according to ZipRecruiter salary data. Most workers in this role earn between $27.79 and $43.80 per hour, depending on experience, location, and employer.

What is a support engineer?

Support Engineers are professionals who assist customers or internal users in resolving technical issues related to software, hardware, or IT systems. They diagnose problems, provide solutions, and ensure that technology products and services run smoothly. Support Engineers often use troubleshooting tools and documentation to address user concerns, and they may escalate complex issues to higher-level technical teams. Their goal is to deliver excellent customer service and maintain system reliability. They work in various industries, including IT, telecommunications, and software companies.

What are the key skills and qualifications needed to thrive as a support engineer?

To thrive as a Support Engineer, you need strong problem-solving abilities, technical knowledge of software and hardware, and often a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are typically required. Excellent communication, patience, and a customer-focused attitude help build trust and effectively resolve user issues. These skills are crucial for delivering timely technical support, ensuring customer satisfaction, and maintaining operational efficiency.

How does a support engineer typically collaborate with other departments to resolve complex customer issues?

Support Engineers frequently work closely with product development, quality assurance, and operations teams to address complex technical challenges faced by customers. When an issue extends beyond standard troubleshooting, they escalate cases internally, providing detailed diagnostics and customer context to ensure an efficient resolution. This cross-functional collaboration not only helps resolve customer issues faster but also contributes to product improvements and knowledge sharing across teams. Being proactive and clear in communication is key to successful interdepartmental collaboration in this role.

What is the difference between Support Engineer vs Technical Support Specialist?

AspectSupport EngineerTechnical Support Specialist
Required CredentialsTypically a degree in Computer Science or related field; certifications like CompTIA, Cisco, or Microsoft are commonOften similar credentials; certifications like CompTIA or vendor-specific ones are common
Work EnvironmentInvolves troubleshooting complex technical issues, often in a technical or engineering teamProvides frontline support, often via phone, email, or chat, handling common user issues
Employer & Industry UsageUsed in IT, tech companies, and software firms for technical problem resolutionCommon in customer service centers, IT support, and tech companies for user assistance

Support Engineers and Technical Support Specialists share similar credentials and work environments, but Support Engineers typically handle more complex technical issues and work closely with development teams, while Technical Support Specialists focus on resolving routine user problems. Both roles are essential in tech support and customer service sectors.

How much do support engineers make?

Support engineers in general earn a median annual salary of around $70,000 to $90,000, depending on experience, certifications, and the industry. Salaries can be higher in major metropolitan areas and for those with specialized skills in troubleshooting, networking, or specific software tools.

What degree do I need to be a support engineer?

Support engineers typically hold at least a bachelor's degree in computer science, information technology, or a related field. Relevant skills such as troubleshooting, knowledge of operating systems, and certifications like CompTIA or Cisco can also be valuable for the role.
More about Support Engineer jobs

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Support Engineer jobs near you
Infographic showing various Support Engineer job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $77,893 per year, or $37.4 per hour.

Customer Support Engineer

Waterloo, IA • On-site

H. T. PROF Group
See more jobs at H. T. PROF Groupexternal

Other

Posted 11 days ago

Key responsibilities

  • Serve as a technical resource for customers and dealers, providing timely responses and solutions to inquiries.

  • Support warranty activities by assisting with technical evaluations, gathering field information, and coordinating with internal teams.

  • Enter product and service orders into the ERP system with accuracy and attention to detail, ensuring data integrity and timely processing.

Job description

Job Summary of the Customer Support Engineer:

T he Customer Support Engineer plays a key role in delivering technical expertise and customer-focused support throughout the lifecycle. This position bridges the gap between customers, dealers, and internal departments—providing accurate quotes, resolving service and warranty issues, and designing parts and solutions for service orders. The ideal candidate combines mechanical design knowledge with strong communication, organization, and problem-solving skills to ensure a seamless customer experience from quote to after-sale support.

Job Duties & Responsibilities of the Customer Support Engineer:
  • Serve as a technical resource for customers and dealers, providing timely responses and solutions to inquiries.
  • Support warranty activities by assisting with technical evaluations, gathering field information, coordinating with internal teams, and ensuring timely communication and follow-up with customers.
  • Troubleshoot mechanical and hydraulic issues using engineering principles and field feedback.
  • Prepare and maintain accurate documentation of customer interactions, service issues, and resolutions in the CRM system.
  • Prepare accurate product and service quotes, including pricing, options, and technical configurations.
  • Support the sales team with technical insight to ensure product specifications meet customer requirements.
  • Collaborate with design and production teams to confirm feasibility, costs, and lead times.
  • Enter product and service orders into the ERP system with accuracy and attention to detail, ensuring data integrity and timely processing.
  • Design and model custom or replacement parts for service sales orders using CAD software.
  • Develop and release service drawings, component details, and modification packages for production or field use.
  • Partner with design engineering to communicate recurring service trends, field issues, and improvement opportunities.
  • Participate in root cause analysis and corrective action initiatives to improve product performance and reliability.
  • Support process improvement initiatives within warranty, quoting, and service workflows.
  • Provide input for technical bulletins, product documentation, and customer training materials. Participate in cross-functional meetings to ensure alignment between engineering, sales, and production.
  • Assist with customer events, trade shows, or field demonstrations as needed.
Education & Experience Requirements of Customer Support Engineer:
  • Bachelor’s Degree in Mechanical Engineering or a related technical field (required).
  • 3+ years of experience in a customer-facing engineering, field service, or technical support role—preferably in heavy equipment, industrial manufacturing industries or trailer manufacturing.
  • Strong understanding of mechanical systems, hydraulics, and materials.
  • Experience with CAD/design software and basic drafting/modification work.
  • Excellent written, verbal, and interpersonal communication skills.
  • Proficiency with Microsoft Office Suite and ERP/order management tools.
  • Strong analytical skills with the ability to interpret technical data and provide actionable solutions.
  • Highly organized and self-motivated, with a continuous improvement mindset and customer-first attitude.
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