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Support Engineer Jobs in Iowa (NOW HIRING)

Sabanto

Product Support Engineer

Ames, IA · On-site

Product Support Engineer - Ames, IA Level: Entry/Mid Level - depending on candidates experience Company Description: At Sabanto, we are delivering farming services that will change the agricultural ...

Sabanto

Product Support Engineer

Ames, IA · On-site

Product Support Engineer - Ames, IA Level: Entry/Mid Level - depending on candidates experience Company Description: At Sabanto, we are delivering farming services that will change the agricultural ...

New

Sabanto

Product Support Engineer

Ames, IA · On-site

Product Support Engineer - Ames, IA Level: Entry/Mid Level - depending on candidates experience Company Description: At Sabanto, we are delivering farming services that will change the agricultural ...

New

Van Meter

Automation Support Engineer

Cedar Rapids, IA · On-site

The Automation Support Engineer plays a crucial role in achieving our purpose of creating lasting value for those we serve by providing technical support to customers who are using the product lines ...

NSC Global

IT Onsite Support Engineer

Fort Madison, IA · On-site

Overview The Onsite Support Engineer is responsible for providing end user support, hands and feet support and working with business users & multiple stakeholders to ensure efficient support to ...

NSC Global

IT Onsite Support Engineer

Fort Madison, IA · On-site

Overview The Onsite Support Engineer is responsible for providing end user support, hands and feet support and working with business users & multiple stakeholders to ensure efficient support to ...

Keylent Inc

Software Engineer

Des Moines, IA · On-site

Software Engineer Skill: IT Help Desk Desktop Support L1 Address user tickets regarding hardware, software, and networking. Walk customers through installing applications and computer peripherals.

Cemen Tech

Mechanical Support Technician

Indianola, IA · On-site

$25 - $34/hr

The Technical Support Engineer shall continuously improve his/her technical & product knowledge to be able to identify, analyze and provide technical knowledge to internal and external customers. The ...

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All JobsSupport Engineer JobsSupport Engineer Jobs in Iowa

Support Engineer information

See Iowa salary details

$15

$37

$63

How much do support engineer jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for support engineer in Iowa is $37.45, according to ZipRecruiter salary data. Most workers in this role earn between $27.79 and $43.80 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Engineer, and why are they important?

To thrive as a Support Engineer, you need strong problem-solving abilities, technical knowledge of software and hardware, and often a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are typically required. Excellent communication, patience, and a customer-focused attitude help build trust and effectively resolve user issues. These skills are crucial for delivering timely technical support, ensuring customer satisfaction, and maintaining operational efficiency.

What engineers make $500,000?

Senior support engineers with extensive experience, specialized skills, and certifications in areas like cloud computing, networking, or cybersecurity can reach salaries of $500,000 or more, especially in high-cost regions or large organizations. Achieving this level often requires leadership roles, performance bonuses, stock options, or profit sharing.

What are Support Engineers?

Support Engineers are professionals who assist customers or internal users in resolving technical issues related to software, hardware, or IT systems. They diagnose problems, provide solutions, and ensure that technology products and services run smoothly. Support Engineers often use troubleshooting tools and documentation to address user concerns, and they may escalate complex issues to higher-level technical teams. Their goal is to deliver excellent customer service and maintain system reliability. They work in various industries, including IT, telecommunications, and software companies.

What is the difference between Support Engineer vs Technical Support Specialist?

AspectSupport EngineerTechnical Support Specialist
Required CredentialsTypically a degree in Computer Science or related field; certifications like CompTIA, Cisco, or Microsoft are commonOften similar credentials; certifications like CompTIA or vendor-specific ones are common
Work EnvironmentInvolves troubleshooting complex technical issues, often in a technical or engineering teamProvides frontline support, often via phone, email, or chat, handling common user issues
Employer & Industry UsageUsed in IT, tech companies, and software firms for technical problem resolutionCommon in customer service centers, IT support, and tech companies for user assistance

Support Engineers and Technical Support Specialists share similar credentials and work environments, but Support Engineers typically handle more complex technical issues and work closely with development teams, while Technical Support Specialists focus on resolving routine user problems. Both roles are essential in tech support and customer service sectors.

How does a Support Engineer typically collaborate with other departments to resolve complex customer issues?

Support Engineers frequently work closely with product development, quality assurance, and operations teams to address complex technical challenges faced by customers. When an issue extends beyond standard troubleshooting, they escalate cases internally, providing detailed diagnostics and customer context to ensure an efficient resolution. This cross-functional collaboration not only helps resolve customer issues faster but also contributes to product improvements and knowledge sharing across teams. Being proactive and clear in communication is key to successful interdepartmental collaboration in this role.

What does a support engineer do?

A support engineer provides technical assistance to customers or internal teams by diagnosing and resolving hardware, software, or network issues. They often use troubleshooting tools, communicate solutions clearly, and may document cases for future reference, typically working in environments that require strong problem-solving skills and technical knowledge.

How much do support engineers make in the US?

Support engineers in the US typically earn an average salary ranging from $60,000 to $90,000 per year, depending on experience, location, and industry. Entry-level positions may start around $50,000, while experienced support engineers with specialized skills can earn over $100,000 annually.

How much does a support engineer make?

Support engineers in Texas typically earn an average salary ranging from $55,000 to $75,000 annually, depending on experience, certifications, and the industry. Entry-level positions may start lower, while experienced support engineers with specialized skills can earn higher wages and additional benefits.
More about Support Engineer jobs
What are popular job titles related to Support Engineer jobs in Iowa? For Support Engineer jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Support Engineer jobs in Iowa look for? The top searched job categories for Support Engineer jobs in Iowa are:
What are popular job titles related to Support Engineer jobs in IA? For Support Engineer jobs in IA, the most frequently searched job titles are:
Support Engineer jobs near you
Infographic showing various Support Engineer job openings in Iowa as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $77,893 per year, or $37.4 per hour.
Product Support Engineer

Product Support Engineer

Sabanto

Ames, IA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 3 days ago

Job description

Product Support Engineer - Ames, IA

Level: Entry/Mid Level - depending on candidates experience

Company Description:

At Sabanto, we are delivering farming services that will change the agricultural world. Our team is building a fleet of autonomous agricultural equipment, to enable faster, cheaper, and more efficient farming around the clock, anywhere in the world. We are looking for new team members to deliver the future of agriculture.

Position Scope Description
  • Provide technical support to Sabanto customers and dealers to enhance:
    • Their user experience and improve their product knowledge
    • Their effectiveness and efficiency of repair and maintenance
    • The quality of their autonomous system operations.
  • Monitor, analyze, and report the need to improve product quality and maintain customer satisfaction.
Responsibilities:
  • Provide technical support to Sabanto customers, dealers, and company field sales/service colleagues via phone, on-line systems and messages, and on-site visits. Attempt to resolve concerns during the first contact. Report on recommendations and actions.
  • As necessary, collect and analyze parts and components from the field to research the root cause of failures. Report on the results. Develop, propose, and implement field service solutions as applicable. Coordinate activities with our operations and field sales/service colleagues as required.
  • Inform dealers, field teams, and customers about service concerns and/or solutions via service bulletins, email, phone, text, and other digital channels.
  • Provide training to customers, dealers, co-workers, and other company staff on products, new features, and Sabanto systems.
  • Support Sabanto's sales organization at both internal and external company events, addressing product complaints and field product questions.
  • Through self-training, continually increase product knowledge using technical service reports, service/sales bulletins, call records, field testing opportunities and other available resources. Actively participate in available technical training.
  • Monitor and research product developments in the market and report as appropriate.
  • Develop training and informational content for Sabanto's Online Knowledgebase.
  • Conduct other activities related to this position as assigned by Sabanto's leadership team.
Qualifications:
  • Bachelor's degree in Ag Systems Technology, Ag or Mechanical Engineering.
  • In lieu of a degree at least 3 years of experience in a service related role required
  • Be able to analyze information to create and communicate repair solutions
  • Must be comfortable demonstrating and explaining new technology to others.
  • Excellent analytical and decision making skills.
  • Strong organizational skills with attention to detail.
  • Ability to work in a fast paced, high-pressure environment.
  • Willingness and ability to install an autonomy kit onto a vehicle.
  • Capability to learn and understand electrical and communication systems.
  • Experience operating agricultural equipment and precision agriculture technology.
Physical Requirements:
  • Must be physically able to perform any repair on any Sabanto equipment.
  • Must be physically able and licensed to operate cars and light trucks on public roadways in the U.S.
  • Must be physically able to conduct independent travel to any domestic and international location.
  • Travel 25%, primarily domestic and occasionally international.
Position Location:
  • This position is located in Ames, IA.
  • Full-time remote working is not available for this position.
Additional Information:

At Sabanto, you will be working with a small team of world class engineers and agricultural professionals. You will evolve in a fast-paced environment, with a ton of guidance and freedom to evolve precision-ag technology.

We provide competitive salaries, medical, dental, vision, life benefits, and a 401K program.

We value diversity of culture and background for the benefit of our employees, our products, and our community. Sabanto is proud to be an equal opportunity workplace. This position is open to applicants who are legally authorized to work in the United States. We are not able to sponsor work visas at this time.

Employment Type: FULL_TIME

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