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Support Engineer Jobs in Iowa (NOW HIRING)

Three Point Solutions

Engineer Product II

Waterloo, IA · On-site

$40 - $44/hr

Support engineering projects, process improvements, testing, and technical documentation. * Provide technical guidance and work independently within established guidelines. Key Responsibilities

Three Point Solutions, Inc.

Quality Engineer

Davenport, IA · On-site

$68K - $88K/yr

Supports quality planning, control & improvement across product development, manufacturing & suppliers using EPDP, EOFP & CSP tools. Duties: • Support engineering solutions & feasibility testing ...

KCL Engineering

Mechanical Engineer

Iowa City, IA · On-site

$100K - $130K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Supervise and support engineers and designers, fostering leadership development. Conduct field surveys, oversee construction administration, and troubleshoot project challenges. Quality / Standards ...

KCL Engineering

Electrical Engineer

Iowa City, IA · On-site

$100K - $130K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Supervise and support engineers and designers, fostering leadership development. Conduct field surveys, oversee construction administration, and troubleshoot project challenges. Quality / Standards ...

KCL Engineering

Senior Electrical Engineer

West Des Moines, IA · On-site

$100K - $130K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Supervise and support engineers and designers, fostering leadership development. Conduct field surveys, oversee construction administration, and troubleshoot project challenges. Quality / Standards ...

Ethos

Mechanical Application Engineer

Tennant, IA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Mechanical Application Engineer The Mechanical Application Engineer will support Product Platforms and the Engineering team by providing detailed sales and system application support. This role ...

Ethos

Mechanical Application Engineer

IA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Mechanical Application Engineer The Mechanical Application Engineer will support Product Platforms and the Engineering team by providing detailed sales and system application support. This role ...

Ethos

Mechanical Application Engineer

Harlan, IA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Mechanical Application Engineer The Mechanical Application Engineer will support Product Platforms and the Engineering team by providing detailed sales and system application support. This role ...

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Showing results 41-60

All JobsSupport Engineer JobsSupport Engineer Jobs in Iowa

Support Engineer information

See Iowa salary details

$15

$37

$63

How much do support engineer jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for support engineer in Iowa is $37.45, according to ZipRecruiter salary data. Most workers in this role earn between $27.79 and $43.80 per hour, depending on experience, location, and employer.

What is a support engineer?

Support Engineers are professionals who assist customers or internal users in resolving technical issues related to software, hardware, or IT systems. They diagnose problems, provide solutions, and ensure that technology products and services run smoothly. Support Engineers often use troubleshooting tools and documentation to address user concerns, and they may escalate complex issues to higher-level technical teams. Their goal is to deliver excellent customer service and maintain system reliability. They work in various industries, including IT, telecommunications, and software companies.

What are the key skills and qualifications needed to thrive as a support engineer?

To thrive as a Support Engineer, you need strong problem-solving abilities, technical knowledge of software and hardware, and often a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are typically required. Excellent communication, patience, and a customer-focused attitude help build trust and effectively resolve user issues. These skills are crucial for delivering timely technical support, ensuring customer satisfaction, and maintaining operational efficiency.

How does a support engineer typically collaborate with other departments to resolve complex customer issues?

Support Engineers frequently work closely with product development, quality assurance, and operations teams to address complex technical challenges faced by customers. When an issue extends beyond standard troubleshooting, they escalate cases internally, providing detailed diagnostics and customer context to ensure an efficient resolution. This cross-functional collaboration not only helps resolve customer issues faster but also contributes to product improvements and knowledge sharing across teams. Being proactive and clear in communication is key to successful interdepartmental collaboration in this role.

What is the difference between Support Engineer vs Technical Support Specialist?

AspectSupport EngineerTechnical Support Specialist
Required CredentialsTypically a degree in Computer Science or related field; certifications like CompTIA, Cisco, or Microsoft are commonOften similar credentials; certifications like CompTIA or vendor-specific ones are common
Work EnvironmentInvolves troubleshooting complex technical issues, often in a technical or engineering teamProvides frontline support, often via phone, email, or chat, handling common user issues
Employer & Industry UsageUsed in IT, tech companies, and software firms for technical problem resolutionCommon in customer service centers, IT support, and tech companies for user assistance

Support Engineers and Technical Support Specialists share similar credentials and work environments, but Support Engineers typically handle more complex technical issues and work closely with development teams, while Technical Support Specialists focus on resolving routine user problems. Both roles are essential in tech support and customer service sectors.

How much do support engineers make?

Support engineers in general earn a median annual salary of around $70,000 to $90,000, depending on experience, certifications, and the industry. Salaries can be higher in major metropolitan areas and for those with specialized skills in troubleshooting, networking, or specific software tools.

What degree do I need to be a support engineer?

Support engineers typically hold at least a bachelor's degree in computer science, information technology, or a related field. Relevant skills such as troubleshooting, knowledge of operating systems, and certifications like CompTIA or Cisco can also be valuable for the role.
More about Support Engineer jobs

What are popular job titles related to Support Engineer jobs in Iowa?

For Support Engineer jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Support Engineer jobs in Iowa look for?

The top searched job categories for Support Engineer jobs in Iowa are:

What are popular job titles related to Support Engineer jobs in IA?

For Support Engineer jobs in IA, the most frequently searched job titles are:

Support Engineer jobs near you
Infographic showing various Support Engineer job openings in Iowa as of August 2026, with employment types broken down into 2% As Needed, 73% Full Time, 21% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $77,893 per year, or $37.4 per hour.

Engineer Product II

Three Point Solutions

Waterloo, IA • On-site

$40 - $44/hr

Contractor

Posted 6 days ago

Job description

Job title:           Engineer Product II
Duration:         12 Months — Possible Extension/Conversion
Location:         Waterloo, IA 50613-8000
Shift:                1st Shift | 6:00 AM–2:30 PM
Note:                Overtime may be required

Description:

Position Overview

  • Plan, coordinate, and perform product design, testing, and analysis for projects of moderate scope.
  • Work within a team environment and contribute to design solutions and reviews.
  • Support engineering projects, process improvements, testing, and technical documentation.
  • Provide technical guidance and work independently within established guidelines.

Key Responsibilities

  • Analyze and improve manufacturing/material processes, systems, machinery, and equipment.
  • Develop and execute feasibility tests to validate engineering solutions.
  • Develop engineering standards, specifications, and technical documentation.
  • Inspect engineering work and recommend corrective actions for quality and compliance.
  • Identify process gaps and implement improvements through change-management programs.
  • Deliver small- to medium-scale engineering projects within cost, time, and quality targets.
  • Analyze data trends and report findings to support engineering decisions.
  • Identify, assess, and manage project risks and scope changes.
  • Track project progress and support project/program management.
  • Maintain knowledge of relevant technology, regulations, and industry best practices.

Engine Development Responsibilities

  • Share management of a performance and emissions dyno.
  • Define engine test plans, schedule dyno testing, and coordinate with test operators.
  • Analyze test results, present findings, and lead technical discussions.
  • Calibrate base-engine software features and support new feature development.
  • Provide technical guidance to field performance, calibration, applications, and other teams.
  • Contribute to engine and aftertreatment hardware development.

Required Qualifications

  • Bachelor’s degree or equivalent in:
    • Mechanical Engineering
    • Agricultural Engineering
    • Systems Engineering
    • Electrical Engineering
  • 1+ year of experience in:
    • Engine development
    • Engine control system development
    • Engine component/subsystem development
  • Strong engineering problem-solving skills.
  • Excellent communication and teamwork skills.
  • Quality-focused and results-oriented approach.
  • Ability to work independently and provide technical guidance.

Preferred Qualifications

  • 2–3 years: Performance & emissions development for heavy-duty diesel engines.
  • Experience with controller development tools.
  • 2–3 years: Design of Experiments (DOE), modeling, and optimization.
  • 1–2 years: Experience with:
    • GT-Power
    • National Instruments DIAdem
    • MATLAB
    • Simulink
    • MBC / CAGE toolboxes
  • Diesel aftertreatment component experience.
  • Master’s degree in Mechanical, Agricultural, Systems, or Electrical Engineering.

Ideal Candidate

A strong candidate will have hands-on heavy-duty diesel engine development experience, strong analytical/problem-solving skills, familiarity with engine controls and emissions testing, and the ability to work effectively across engineering teams.

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