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Support Engineer Jobs in Iowa (NOW HIRING)

Judge Group, Inc.

Software Engineer

Des Moines, IA · On-site

$68 - $73/hr

You will support critical customer-facing mortgage and home lending platforms, ensuring system stability, performance, and operational resilience. The role combines production support, incident ...

KEYENCE

Field Application Engineer '27

Cedar Rapids, IA · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Irvine ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

Socket.dev

Service Desk Engineer

Davenport, IA · On-site

Description The Service Delivery Engineer serves as the primary point of contact for technical support requests. This role is responsible for delivering timely, courteous, and effective assistance to ...

nLeague

Field Services Support

Cedar Rapids, IA · On-site

Job Id: 798648 Field Support Client: IA-DOM-DOIT Duration: 03+ Months Location: On-site, 1240 26th Ave Ct SW, Cedar Rapids, IA 52404 The Department of Management is seeking a highly skilled Field ...

United Medical Systems

Driver/Box Truck Driver

Knoxville, IA · On-site

$16 - $20/hr

Manage Others No Description Driver / Support Engineer Mobile Medical Equipment Full-Time | Regional Travel | 16-ft Box Truck Operation We are seeking a Driver / Support Engineer to play a key hands ...

Posted today

Three Point Solutions

Engineer Product II

Waterloo, IA · On-site

$40 - $44/hr

Support engineering projects, process improvements, testing, and technical documentation. * Provide technical guidance and work independently within established guidelines. Key Responsibilities

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Showing results 21-40

All JobsSupport Engineer JobsSupport Engineer Jobs in Iowa

Support Engineer information

See Iowa salary details

$15

$37

$63

How much do support engineer jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for support engineer in Iowa is $37.45, according to ZipRecruiter salary data. Most workers in this role earn between $27.79 and $43.80 per hour, depending on experience, location, and employer.

What is a support engineer?

Support Engineers are professionals who assist customers or internal users in resolving technical issues related to software, hardware, or IT systems. They diagnose problems, provide solutions, and ensure that technology products and services run smoothly. Support Engineers often use troubleshooting tools and documentation to address user concerns, and they may escalate complex issues to higher-level technical teams. Their goal is to deliver excellent customer service and maintain system reliability. They work in various industries, including IT, telecommunications, and software companies.

What are the key skills and qualifications needed to thrive as a support engineer?

To thrive as a Support Engineer, you need strong problem-solving abilities, technical knowledge of software and hardware, and often a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are typically required. Excellent communication, patience, and a customer-focused attitude help build trust and effectively resolve user issues. These skills are crucial for delivering timely technical support, ensuring customer satisfaction, and maintaining operational efficiency.

How does a support engineer typically collaborate with other departments to resolve complex customer issues?

Support Engineers frequently work closely with product development, quality assurance, and operations teams to address complex technical challenges faced by customers. When an issue extends beyond standard troubleshooting, they escalate cases internally, providing detailed diagnostics and customer context to ensure an efficient resolution. This cross-functional collaboration not only helps resolve customer issues faster but also contributes to product improvements and knowledge sharing across teams. Being proactive and clear in communication is key to successful interdepartmental collaboration in this role.

What is the difference between Support Engineer vs Technical Support Specialist?

AspectSupport EngineerTechnical Support Specialist
Required CredentialsTypically a degree in Computer Science or related field; certifications like CompTIA, Cisco, or Microsoft are commonOften similar credentials; certifications like CompTIA or vendor-specific ones are common
Work EnvironmentInvolves troubleshooting complex technical issues, often in a technical or engineering teamProvides frontline support, often via phone, email, or chat, handling common user issues
Employer & Industry UsageUsed in IT, tech companies, and software firms for technical problem resolutionCommon in customer service centers, IT support, and tech companies for user assistance

Support Engineers and Technical Support Specialists share similar credentials and work environments, but Support Engineers typically handle more complex technical issues and work closely with development teams, while Technical Support Specialists focus on resolving routine user problems. Both roles are essential in tech support and customer service sectors.

How much do support engineers make?

Support engineers in general earn a median annual salary of around $70,000 to $90,000, depending on experience, certifications, and the industry. Salaries can be higher in major metropolitan areas and for those with specialized skills in troubleshooting, networking, or specific software tools.

What degree do I need to be a support engineer?

Support engineers typically hold at least a bachelor's degree in computer science, information technology, or a related field. Relevant skills such as troubleshooting, knowledge of operating systems, and certifications like CompTIA or Cisco can also be valuable for the role.
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The top searched job categories for Support Engineer jobs in Iowa are:

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For Support Engineer jobs in IA, the most frequently searched job titles are:

Support Engineer jobs near you
Infographic showing various Support Engineer job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $77,893 per year, or $37.4 per hour.

Software Engineer

Des Moines, IA • On-site

Judge Group, Inc.
Recruiting and Staffing Services • 5 - 10K employees
Learn more about Judge Group, Inc.external

$68 - $73/hr

Other

Re-posted 6 days ago

Key responsibilities

  • Lead L2/L3 production support activities for mission-critical applications and platforms.

  • Serve as a primary responder and coordinator for incident, problem, and change management activities.

  • Monitor system health and performance, analyze logs and metrics, and support automation and reliability engineering efforts.

Job description

Location: Des Moines, IA Salary: $68.00 USD Hourly - $73.00 USD Hourly Description:
Site Reliability Engineer (SRE) / Production Support Engineer
We are not accepting C2C or 1099 arrangements.
Location: Des Moines, IA (Preferred) | Minneapolis, MN | Irving (Las Colinas), TX
Duration: 18-Month Contract (Potential Extension to 24 Months)
Work Model: Hybrid (3 days onsite, 2 days remote)
About the Role
This role is ideal for an experienced Site Reliability Engineer (SRE) or Production Support Engineer who thrives in large-scale enterprise environments and enjoys improving reliability, observability, automation, and operational excellence.
You will support critical customer-facing mortgage and home lending platforms, ensuring system stability, performance, and operational resilience. The role combines production support, incident management, observability engineering, automation, and emerging AI-enabled operational practices.
You will partner with engineering, platform, infrastructure, and business teams to reduce operational risk, improve service reliability, and drive self-healing capabilities across complex technology ecosystems.
What You'll Do
  • Lead L2/L3 production support activities for mission-critical applications and platforms.
  • Serve as a primary responder and coordinator for incident management, problem management, and change management activities using ITIL best practices.
  • Monitor the health and performance of applications, infrastructure, and services across hybrid cloud and on-premises environments.
  • Build, enhance, and maintain business observability dashboards using Grafana and related monitoring technologies.
  • Analyze logs, metrics, traces, and events using platforms such as Splunk, AppDynamics, BigPanda, and Application Insights.
  • Drive continuous improvement initiatives to reduce incidents, improve service availability, and optimize system performance.
  • Support reliability engineering efforts, including capacity planning, resiliency testing, operational readiness, and service-level objectives (SLOs).
  • Develop and maintain automation solutions using Ansible and related technologies to improve operational efficiency.
  • Support CI/CD pipelines and deployment processes using tools such as Jenkins, Artifactory, UDeploy, and Terraform.
  • Troubleshoot and resolve complex production issues involving Java, .NET, database, middleware, and infrastructure components.
  • Partner with development teams to implement resilient, scalable, and observable system designs.
  • Leverage knowledge of AI/ML, LLM, and Agentic AI technologies to identify operational efficiencies and innovative support solutions.
  • Participate in major incident reviews and contribute to root cause analysis and preventive action planning.
  • Support Oracle, MSSQL, and other enterprise database technologies through analysis and troubleshooting.
Minimum Qualifications
  • 8+ years of experience in Site Reliability Engineering, Production Support, Systems Engineering, or related technical roles.
  • Experience leading production support operations within large-scale enterprise environments.
  • Strong experience with ITIL-based incident, problem, and change management practices.
  • Hands-on experience with observability and monitoring technologies, including:
    • Grafana
    • Splunk
    • AppDynamics
    • BigPanda
    • Application Insights
  • Experience supporting distributed applications across on-premises, hybrid, and cloud platforms.
  • Strong troubleshooting skills using Unix/Linux command-line tools.
  • Experience supporting large-scale Java and/or .NET applications.
  • Experience with Oracle, MSSQL, MongoDB, or similar database technologies.
  • Experience working with CI/CD tools including Jenkins, Artifactory, UDeploy, and Terraform.
  • Experience implementing automation solutions using Ansible.
  • Strong SQL skills with the ability to analyze and troubleshoot application and database issues.
Preferred Qualifications
  • Site Reliability Engineering (SRE) experience in a highly regulated industry such as banking, financial services, healthcare, or insurance.
  • Experience supporting AI/ML platforms and Large Language Model (LLM)-based systems.
  • Understanding of Agentic AI concepts, use cases, operational impacts, and efficiency improvements.
  • Experience building self-healing and autonomous operational solutions.
  • Strong knowledge of reliability engineering principles, including SLIs, SLOs, and error budgets.
  • Experience designing highly available and resilient systems.
  • Familiarity with modern observability practices, telemetry collection, and operational analytics.
  • Experience collaborating with offshore support teams.
Preferred Attributes
Google values candidates who:
  • Solve ambiguous and complex technical problems with a data-driven approach.
  • Demonstrate ownership and accountability for production systems.
  • Communicate effectively across technical and non-technical stakeholders.
  • Continuously improve processes through automation and operational excellence.
  • Have a passion for reliability, customer experience, and scalable engineering practices.
  • Mentor teams and drive adoption of modern SRE methodologies.
Key Skills
  • Site Reliability Engineering (SRE)
  • Production Support
  • ITIL
  • Observability Engineering
  • Grafana
  • Splunk
  • AppDynamics
  • BigPanda
  • Application Insights
  • Jenkins
  • Terraform
  • Artifactory
  • UDeploy
  • Ansible
  • SQL
  • MongoDB
  • Oracle
  • MSSQL
  • Java
  • .NET
  • Unix/Linux
  • Incident Management
  • Change Management
  • Agentic AI
  • AI/ML Operations
  • LLM Support
  • Automation & Self-Healing Systems

Target Candidate: A senior SRE-minded engineer with strong production support expertise, hands-on observability experience, and a solid understanding of AI-enabled operational practices who can help elevate the team's reliability engineering capabilities.
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This job and many more are available through The Judge Group. Please apply with us today!

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