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Support Developer Jobs in Iowa (NOW HIRING)

H. T. PROF Group

Customer Support Engineer

Waterloo, IA · On-site

T he Customer Support Engineer plays a key role in delivering technical expertise and customer-focused support throughout the lifecycle. This position bridges the gap between customers, dealers, and ...

Ethos

Customer Support Engineer

Cedar Falls, IA · On-site

Customer Support Engineer The Customer Support Engineer plays a key role in delivering technical expertise and customer-focused support throughout the lifecycle. The ideal candidate combines ...

Ethos

Customer Support Engineer

Cedar Falls, IA · On-site

Customer Support Engineer The Customer Support Engineer plays a key role in delivering technical expertise and customer-focused support throughout the lifecycle. The ideal candidate combines ...

Ethos

Customer Support Engineer

Cedar Falls, IA · On-site

Customer Support Engineer The Customer Support Engineer plays a key role in delivering technical expertise and customer-focused support throughout the lifecycle. The ideal candidate combines ...

Booz Allen Hamilton

Computer Support Engineer

Nevada, IA · On-site

$69K - $158K/yr

Computer Support Engineer The Opportunity: Supports day-to-day technical aspects of operational computer systems to identify diagnostic issues in enough detail to determine if the root cause is ...

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How much do support developer jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for support developer in Iowa is $63.22, according to ZipRecruiter salary data. Most workers in this role earn between $42.88 and $75.19 per hour, depending on experience, location, and employer.

What is a support developer?

A Support Developer is a software professional who assists customers or internal teams by troubleshooting and resolving technical issues related to software products or services. They often work closely with users to understand problems, analyze software behavior, and provide fixes or guidance. Support Developers may also collaborate with engineering teams to escalate and resolve complex bugs or feature requests. Their role bridges the gap between users and development, ensuring smooth software operation and customer satisfaction.

How does a support developer typically collaborate with other teams to resolve customer issues quickly?

Support Developers work closely with both the customer support and core engineering teams to address technical issues reported by clients. They often act as a bridge, translating customer feedback into actionable bug reports or feature requests, and may participate in daily stand-ups or cross-team meetings to prioritize urgent tickets. Effective communication and a problem-solving mindset are key, as Support Developers must balance customer needs with internal development timelines. This collaborative environment not only helps resolve issues faster but also provides opportunities to learn from various technical experts within the organization.

What are the key skills and qualifications needed to thrive as a support developer, and why are they important?

To thrive as a Support Developer, you need a solid understanding of programming languages, debugging techniques, and problem-solving skills, often backed by a degree in computer science or a related field. Familiarity with ticketing systems, version control tools like Git, and experience with databases or APIs are typically required. Strong communication, patience, and teamwork are vital soft skills for collaborating with users and internal teams. These skills are crucial for efficiently resolving technical issues, maintaining software reliability, and ensuring high customer satisfaction.

What does a support developer support engineer do?

A support developer or support engineer assists users by diagnosing and resolving technical issues related to software or hardware products. They often troubleshoot problems, provide solutions, and may collaborate with development teams to improve product functionality, using tools like ticketing systems and technical documentation.

What are popular job titles related to Support Developer jobs in Iowa?

For Support Developer jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Support Developer jobs in Iowa look for?

The top searched job categories for Support Developer jobs in Iowa are:

What cities in Iowa are hiring for Support Developer jobs?

Cities in Iowa with the most Support Developer job openings:

Support Developer jobs near you
Infographic showing various Support Developer job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $131,497 per year, or $63.2 per hour.

Customer Support Engineer

Waterloo, IA • On-site

H. T. PROF Group
See more jobs at H. T. PROF Groupexternal

Other

Posted 13 days ago

Key responsibilities

  • Serve as a technical resource for customers and dealers, providing timely responses and solutions to inquiries.

  • Support warranty activities by assisting with technical evaluations, gathering field information, and coordinating with internal teams.

  • Enter product and service orders into the ERP system with accuracy and attention to detail, ensuring data integrity and timely processing.

Job description

Job Summary of the Customer Support Engineer:

T he Customer Support Engineer plays a key role in delivering technical expertise and customer-focused support throughout the lifecycle. This position bridges the gap between customers, dealers, and internal departments—providing accurate quotes, resolving service and warranty issues, and designing parts and solutions for service orders. The ideal candidate combines mechanical design knowledge with strong communication, organization, and problem-solving skills to ensure a seamless customer experience from quote to after-sale support.

Job Duties & Responsibilities of the Customer Support Engineer:
  • Serve as a technical resource for customers and dealers, providing timely responses and solutions to inquiries.
  • Support warranty activities by assisting with technical evaluations, gathering field information, coordinating with internal teams, and ensuring timely communication and follow-up with customers.
  • Troubleshoot mechanical and hydraulic issues using engineering principles and field feedback.
  • Prepare and maintain accurate documentation of customer interactions, service issues, and resolutions in the CRM system.
  • Prepare accurate product and service quotes, including pricing, options, and technical configurations.
  • Support the sales team with technical insight to ensure product specifications meet customer requirements.
  • Collaborate with design and production teams to confirm feasibility, costs, and lead times.
  • Enter product and service orders into the ERP system with accuracy and attention to detail, ensuring data integrity and timely processing.
  • Design and model custom or replacement parts for service sales orders using CAD software.
  • Develop and release service drawings, component details, and modification packages for production or field use.
  • Partner with design engineering to communicate recurring service trends, field issues, and improvement opportunities.
  • Participate in root cause analysis and corrective action initiatives to improve product performance and reliability.
  • Support process improvement initiatives within warranty, quoting, and service workflows.
  • Provide input for technical bulletins, product documentation, and customer training materials. Participate in cross-functional meetings to ensure alignment between engineering, sales, and production.
  • Assist with customer events, trade shows, or field demonstrations as needed.
Education & Experience Requirements of Customer Support Engineer:
  • Bachelor’s Degree in Mechanical Engineering or a related technical field (required).
  • 3+ years of experience in a customer-facing engineering, field service, or technical support role—preferably in heavy equipment, industrial manufacturing industries or trailer manufacturing.
  • Strong understanding of mechanical systems, hydraulics, and materials.
  • Experience with CAD/design software and basic drafting/modification work.
  • Excellent written, verbal, and interpersonal communication skills.
  • Proficiency with Microsoft Office Suite and ERP/order management tools.
  • Strong analytical skills with the ability to interpret technical data and provide actionable solutions.
  • Highly organized and self-motivated, with a continuous improvement mindset and customer-first attitude.
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