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Support Engineer Jobs in Arizona (NOW HIRING)

Komatsu

Vehicle Control Support Engineer

Tucson, AZ · On-site

Vehicle Control Support Engineer Posting Start Date: 5/5/26 Job Location (Short): Tucson, Arizona, USA, 85706 Requisition ID: 35089 Onsite or Remote: Onsite Position Shape the Future of Mining with ...

ASM

Engineer, Total Product Support

Phoenix, AZ · On-site

Total Product Support Engineer - ALD | Phoenix, AZ (ALD equipment experience required) At ASM, our technology enables the world's most advanced semiconductor manufacturing-and our people are what ...

Orbotech

Customer Support Engineer

Chandler, AZ

$23.71 - $40.29/hr

... Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and ...

ASM

Senior Engineer, Global Product Support

Phoenix, AZ · On-site

We're seeking a Senior Global Product Support Engineer who thrives on solving complex problems, supporting cutting-edge tools, and making a real difference for customers and field teams worldwide. In ...

KLA Corporation

Customer Support Engineer

Chandler, AZ · On-site

$23.71 - $40.29/hr

... Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and ...

KLA Corporation

Customer Support Engineer

Chandler, AZ

$23.71 - $40.29/hr

... Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and ...

Kla

Customer Support Engineer

Chandler, AZ

$23.71 - $40.29/hr

... Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and ...

All Copy Products

Level 2 Support Engineer

Tempe, AZ

$25 - $32/hr

Our Verticomm team is expanding, and we are currently seeking a talented Level 2 Engineer to work in a collaborative team environment assisting our clients with their technical support needs. www ...

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All JobsSupport Engineer JobsSupport Engineer Jobs in Arizona

Support Engineer information

See Arizona salary details

$15

$37

$63

How much do support engineer jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for support engineer in Arizona is $37.15, according to ZipRecruiter salary data. Most workers in this role earn between $27.55 and $43.46 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Engineer, and why are they important?

To thrive as a Support Engineer, you need strong problem-solving abilities, technical knowledge of software and hardware, and often a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are typically required. Excellent communication, patience, and a customer-focused attitude help build trust and effectively resolve user issues. These skills are crucial for delivering timely technical support, ensuring customer satisfaction, and maintaining operational efficiency.

What are Support Engineers?

Support Engineers are professionals who assist customers or internal users in resolving technical issues related to software, hardware, or IT systems. They diagnose problems, provide solutions, and ensure that technology products and services run smoothly. Support Engineers often use troubleshooting tools and documentation to address user concerns, and they may escalate complex issues to higher-level technical teams. Their goal is to deliver excellent customer service and maintain system reliability. They work in various industries, including IT, telecommunications, and software companies.

What is the difference between Support Engineer vs Technical Support Specialist?

AspectSupport EngineerTechnical Support Specialist
Required CredentialsTypically a degree in Computer Science or related field; certifications like CompTIA, Cisco, or Microsoft are commonOften similar credentials; certifications like CompTIA or vendor-specific ones are common
Work EnvironmentInvolves troubleshooting complex technical issues, often in a technical or engineering teamProvides frontline support, often via phone, email, or chat, handling common user issues
Employer & Industry UsageUsed in IT, tech companies, and software firms for technical problem resolutionCommon in customer service centers, IT support, and tech companies for user assistance

Support Engineers and Technical Support Specialists share similar credentials and work environments, but Support Engineers typically handle more complex technical issues and work closely with development teams, while Technical Support Specialists focus on resolving routine user problems. Both roles are essential in tech support and customer service sectors.

How does a Support Engineer typically collaborate with other departments to resolve complex customer issues?

Support Engineers frequently work closely with product development, quality assurance, and operations teams to address complex technical challenges faced by customers. When an issue extends beyond standard troubleshooting, they escalate cases internally, providing detailed diagnostics and customer context to ensure an efficient resolution. This cross-functional collaboration not only helps resolve customer issues faster but also contributes to product improvements and knowledge sharing across teams. Being proactive and clear in communication is key to successful interdepartmental collaboration in this role.
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Support Engineer jobs near you
Infographic showing various Support Engineer job openings in Arizona as of July 2026, with employment types broken down into 1% Locum Tenens, 95% Full Time, 2% Part Time, and 2% Contract. Highlights an 87% Physical, 6% Hybrid, and 7% Remote job distribution, with an average salary of $77,282 per year, or $37.2 per hour.

Customer Support Engineer III

Kokusai Semiconductor Equipment Corporation

Phoenix, AZ • On-site

$93K - $124K/yr

Other

Posted 17 days ago

Job description

ABOUT KSEC


Kokusai Semiconductor Equipment Corporation is a global leader in advanced thermal processing systems and enabling semiconductor technologies, including Diffusion and CVD.


We are committed to technical excellence, professional growth, and diversity in the workplace.


At Kokusai Semiconductor Equipment Corporation (KSEC), the Customer Support Engineer III at TSMC provides advanced preventive and corrective maintenance support for diffusion and CVD equipment, serving as the primary technical authority at assigned customer sites.

This role is ideal for engineers who value structured service environments, disciplined troubleshooting, and meaningful technical impact.


WHAT THIS ROLE IS DESIGNED FOR AND WHAT WE ARE LOOKING FOR

  • A.S. or B.S. Mechanical, Electrical, Mechatronics, or related engineering graduates
  • 5 + years semiconductor equipment service experience
  • Strong diagnostic capability with documented, systematic troubleshooting approach
  • Deep understanding of preventive and corrective maintenance methodology
  • Ability to communicate technical risks and solutions confidently
  • Independent decision-making combined with disciplined escalation judgment
  • Commitment to mentoring and elevating team capability
  • Flexibility for travel (as needed) and schedule adjustments


What You’ll Do

  • Lead structured preventive and corrective maintenance execution
  • Diagnose and resolve complex mechanical and electrical issues using a systematic troubleshooting methodology
  • Identify recurring issues and drive root cause analysis and long-term corrective actions
  • Serve as primary customer technical liaison, clearly communicating risks, status, and mitigation plans
  • Act as site-level escalation resource for advanced technical challenges
  • Coordinate effectively with global engineering and factory resources when required
  • Mentor early-career engineers and technicians, supporting structured upskill development
  • Contribute to documentation improvements and knowledge capture efforts
  • Support installation and removal activities as required

  • What Experienced Engineers Appreciate Here

    • Defined customer scope with clear authority
    • Respect for engineering judgment and technical decision-making
    • Opportunity to eliminate systemic issues — not just repair symptoms
    • Structured collaboration with global experts when escalation is required
    • Clear performance expectations and ownership of site stability

  • You’ll Thrive Here If You…

    • Prefer solving systemic issues instead of repeatedly fixing symptoms
    • Value structured troubleshooting and disciplined execution
    • Take ownership of site stability and long-term equipment performance
    • Communicate technical risk clearly and confidently
    • Enjoy mentoring engineers and elevating overall team capability
    • Appreciate defined scope, clear expectations, and accountability
    • Balance independent decision-making with thoughtful escalation
    • Want your experience to influence outcomes—not just close tickets

  • What This Role Is Not

    • Not a reactive “hero culture” firefighting environment
    • Not micromanaged or checklist-only service work
    • Not a role where escalation replaces ownership
    • Not limited to short-term symptom repair
    • Not isolated from global engineering resources
    • Not ambiguous in scope or authority

  • Compensation

    Salary Range: $93.6K-$124K. Description, based on experience, qualification’s location, and level. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation.


    Kokusai is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.


    To apply, please send your resume to KSEC.jobs@kokusai-electric.com

    Please specify reference number ID1078

    Apply