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Support Engineer Jobs in Phoenix, AZ (NOW HIRING)

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Production Support Engineer

Chandler, AZ · On-site

$41.25 - $54/hr

* Production Support Engineer * Client is seeking a skilled Production Support Engineer to join our technology operations team. * The ideal candidate will bring hands-on experience in production ...

Transact Campus

Technical Support Engineer

Scottsdale, AZ · On-site +1

$44K - $60K/yr

As a Technical Support Engineer, you will be the technical problem-solving expert for our customers across healthcare, higher education, and corporate environments. You'll diagnose complex technical ...

TSMC

Production Support Engineer

Phoenix, AZ · On-site

$51.75 - $67.50/hr

Production Support Engineer Location: Phoenix, Arizona Organization: TSMC AZ About TSMC TSMC is the world's leading semiconductor foundry, pioneering advanced chip manufacturing technologies that ...

TSMC

Production Support Engineer

Phoenix, AZ · On-site

$51.75 - $67.50/hr

Production Support Engineer Location: Phoenix, Arizona Organization: TSMC AZ About TSMC TSMC is the world's leading semiconductor foundry, pioneering advanced chip manufacturing technologies that ...

ASM

Engineer II, Global Product Support

Phoenix, AZ · On-site

We're seeking a Senior Global Product Support Engineer who thrives on solving complex problems, supporting cuttingedge tools, and making a real difference for customers and field teams worldwide. In ...

Amazon

ITS Support Engineer I

Tempe, AZ · On-site

As an ITS Support Engineer, you'll be the go-to knowledge expert for Amazon's corporate employees', providing seamless end-to-end services and friction-less on-site technical support ensuring ...

Amazon

ITS Support Engineer I

Tempe, AZ

Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon's seamless operations. We're seeking customer-focused, innovative problem-solvers who excel in a ...

Amazon

ITS Support Engineer I

Tempe, AZ

Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon's seamless operations. We're seeking customer-focused, innovative problem-solvers who excel in a ...

AgreeYa Solutions

L2 Cloud Support Engineer

Phoenix, AZ · On-site

L2 Cloud Support Engineer Job Location: Phoenix, AZ | Onsite Description: AgreeYa is a global Systems Integrator and is seeking an experienced , Cloud Support Engineer to join our growing team. Join ...

Aveva

Technical Support Engineer

Scottsdale, AZ · On-site +1

$56K - $115K/yr

Job Title: Tech Support Engineer II Location: Houston, TX and Scottsdale, AZ Employment Type: Full-Time Work Type: Hybrid* (minimum of 3 days a week in office) *Due to hybrid requirements, only ...

New

EV Group, Inc.

Tech Support Engineer

Tempe, AZ · On-site

Technical Support Engineer - North America Reports to: Team Leader Technical Support - North America Classification: Non-Exempt Summary: Ensure high customer satisfaction through effective and ...

Forhyre

Onsite Desktop Support Engineer

Phoenix, AZ

We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer ...

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All JobsSupport Engineer JobsSupport Engineer Jobs in Phoenix, AZ

Support Engineer information

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How much do support engineer jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for support engineer in Phoenix, AZ is $39.59, according to ZipRecruiter salary data. Most workers in this role earn between $29.38 and $46.30 per hour, depending on experience, location, and employer.

What is a support engineer?

Support Engineers are professionals who assist customers or internal users in resolving technical issues related to software, hardware, or IT systems. They diagnose problems, provide solutions, and ensure that technology products and services run smoothly. Support Engineers often use troubleshooting tools and documentation to address user concerns, and they may escalate complex issues to higher-level technical teams. Their goal is to deliver excellent customer service and maintain system reliability. They work in various industries, including IT, telecommunications, and software companies.

What are the key skills and qualifications needed to thrive as a support engineer?

To thrive as a Support Engineer, you need strong problem-solving abilities, technical knowledge of software and hardware, and often a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are typically required. Excellent communication, patience, and a customer-focused attitude help build trust and effectively resolve user issues. These skills are crucial for delivering timely technical support, ensuring customer satisfaction, and maintaining operational efficiency.

How does a support engineer typically collaborate with other departments to resolve complex customer issues?

Support Engineers frequently work closely with product development, quality assurance, and operations teams to address complex technical challenges faced by customers. When an issue extends beyond standard troubleshooting, they escalate cases internally, providing detailed diagnostics and customer context to ensure an efficient resolution. This cross-functional collaboration not only helps resolve customer issues faster but also contributes to product improvements and knowledge sharing across teams. Being proactive and clear in communication is key to successful interdepartmental collaboration in this role.

What is the difference between Support Engineer vs Technical Support Specialist?

AspectSupport EngineerTechnical Support Specialist
Required CredentialsTypically a degree in Computer Science or related field; certifications like CompTIA, Cisco, or Microsoft are commonOften similar credentials; certifications like CompTIA or vendor-specific ones are common
Work EnvironmentInvolves troubleshooting complex technical issues, often in a technical or engineering teamProvides frontline support, often via phone, email, or chat, handling common user issues
Employer & Industry UsageUsed in IT, tech companies, and software firms for technical problem resolutionCommon in customer service centers, IT support, and tech companies for user assistance

Support Engineers and Technical Support Specialists share similar credentials and work environments, but Support Engineers typically handle more complex technical issues and work closely with development teams, while Technical Support Specialists focus on resolving routine user problems. Both roles are essential in tech support and customer service sectors.

How much do support engineers make?

Support engineers typically earn a median salary of around $70,000 to $90,000 annually, depending on experience, certifications, and the industry. Salaries can vary based on location, with higher wages often found in metropolitan areas and for those with specialized skills in troubleshooting, networking, or technical support tools.
More about Support Engineer jobs

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The most popular types of Support Engineer jobs in Phoenix, AZ are:

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For Support Engineer jobs in Phoenix, AZ, the most frequently searched job titles are:

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The top searched job categories for Support Engineer jobs in Phoenix, AZ are:

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Support Engineer jobs near you
Infographic showing various Support Engineer job openings in Phoenix, AZ as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $82,342 per year, or $39.6 per hour.

Desktop Support Engineer

Sybex Support Services

Tolleson, AZ • On-site

Contractor

Posted 28 days ago

Job description

We are currently looking for an experienced Desktop Support Engineer (L1) for our open position. The L1 Engineer will be required to work on site for this role and provide support to end users working on site or remotely.
This will be a full time contract position will 40 hours per week.
Job Requirements:
  • A+ Certification or equivalent experience
  • Good working knowledge of Active Directory
  • 2+years'experienceprovidingtechnicalsupportinafastpacedandconstantlychangingenvironment up to executive management level.
  • ExcellentcustomerserviceandcommunicationskillsincludingprovidingVIPsupport
  • Experience supporting large Windows-basedenvironments to desktop level with emphasis on Win 7
  • OS / office 2011 as well as Win 8 andO365
  • Advanced knowledge of Microsoft Office suite of applications • Support of End User for video conferencing units.
  • Support of mobile device

Duties & Responsibilities:
  • Provide support on Client Windows platform, for desktop/end user technologies, collaboration tools, and mobile technologies and printing, this includes the laptop/mobile devices all, video conferencing, network/remote access this positionworks collaboratively with the Service Desk for end user break/fix and other support functions.
  • Duties shall include, but not be limited to:
  • Diagnosing and troubleshooting desktop system,printer and operating problems
  • Consulting and instructing users on hardware andsoftware questions/issues
  • Collaborate with other IT Services Data Centerand Network Infrastructure teams
  • Install, maintain and upgrade equipment and itsassociated infrastructure
  • Runs diagnostic tests to isolate system problemsas well as proactive activities
  • Operating Systems Windows, OS-X
  • MS Office (Windows and knowledge of Mac)software
  • Experience with Remote Support technologiessuch as Remote Desktop (Microsoft), Apple Remote Desktop, VNC
  • Hands on experience removing viruses and spyware using various tools (Windows)
  • Identifies, researches, and resolves technical problems including forming an RCA
  • Responds to telephone calls, email, service tickets, and dispatched requests for technical support
  • Documents, tracks and monitors the problem to ensure a timely resolution within an effected SLA window

Base Requirements
  • Excellent written and verbal communication and customer service skills with proven ability towork in fast paced environments
  • Commercial experience in an IT support technician role that includes 2 years of technical suppor experience in a hybrid Windows and MAC environment
  • Experience in working with a helpdesk operation,to include Windows and Mac clients
  • 2 years' Experience with mobile applications/products including: iPhone, iPad, and Android
  • Platforms Expertise in iPad / iPhone
  • Self-starter that is able to collaborate actively withothers in a cross-functional team
  • Proven attention to detail and high standards for quality
  • Excellent organizational/administrative/technicalskills with agility to re-prioritize as necessary
  • Skilled in documenting written troubleshootingsteps and instructions
  • Business professional attire

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