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Support Engineer Jobs in Phoenix, AZ (NOW HIRING)

ASM

Senior Engineer, Global Product Support

Phoenix, AZ · On-site

We're seeking a Senior Global Product Support Engineer who thrives on solving complex problems, supporting cuttingedge tools, and making a real difference for customers and field teams worldwide. In ...

ASM

Engineer II, Global Product Support

Phoenix, AZ · On-site

We're seeking a Senior Global Product Support Engineer who thrives on solving complex problems, supporting cutting-edge tools, and making a real difference for customers and field teams worldwide. In ...

HOPCo

Desktop Support Engineer

Phoenix, AZ · On-site +1

EXPERIENCE * 1-2 years of experience in the IT/Desktop Support field. Proficient with all Windows ... Knowledge of Telephony systems programming, documentation, and process creation. * Knowledge of ...

HOPCo

Desktop Support Engineer

Phoenix, AZ · On-site +1

EXPERIENCE * 2 - 4 years of experience in the IT/Desktop Support field. Proficient with all Windows ... Knowledge of Telephony systems programming, documentation, and process creation. * Knowledge of ...

HOPCo

Desktop Support Engineer

Phoenix, AZ · On-site +1

... IT/Desktop Support field. Proficient with all Windows operating systems • Must have at least ... programming, documentation, and process creation • Knowledge of asset and time management skills ...

UnitedHealth Group

Systems Support Engineer

Mesa, AZ

We are seeking a Systems Support Engineer who will be on a team responsible for the setup, ongoing support, and management of critical automation PCs, servers, and PLCs. The ideal candidate would be ...

New

Applied Materials

Process Support Engineer

Phoenix, AZ · On-site

$86K - $119K/yr

As a Process Support Engineer (PSE), you'll play a critical role in guiding products through their entire lifecycle, from initial concept to final qualification. You will provide high-visibility ...

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How much do support engineer jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for support engineer in Phoenix, AZ is $39.59, according to ZipRecruiter salary data. Most workers in this role earn between $29.38 and $46.30 per hour, depending on experience, location, and employer.

What is a support engineer?

Support Engineers are professionals who assist customers or internal users in resolving technical issues related to software, hardware, or IT systems. They diagnose problems, provide solutions, and ensure that technology products and services run smoothly. Support Engineers often use troubleshooting tools and documentation to address user concerns, and they may escalate complex issues to higher-level technical teams. Their goal is to deliver excellent customer service and maintain system reliability. They work in various industries, including IT, telecommunications, and software companies.

What are the key skills and qualifications needed to thrive as a support engineer?

To thrive as a Support Engineer, you need strong problem-solving abilities, technical knowledge of software and hardware, and often a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are typically required. Excellent communication, patience, and a customer-focused attitude help build trust and effectively resolve user issues. These skills are crucial for delivering timely technical support, ensuring customer satisfaction, and maintaining operational efficiency.

How does a support engineer typically collaborate with other departments to resolve complex customer issues?

Support Engineers frequently work closely with product development, quality assurance, and operations teams to address complex technical challenges faced by customers. When an issue extends beyond standard troubleshooting, they escalate cases internally, providing detailed diagnostics and customer context to ensure an efficient resolution. This cross-functional collaboration not only helps resolve customer issues faster but also contributes to product improvements and knowledge sharing across teams. Being proactive and clear in communication is key to successful interdepartmental collaboration in this role.

What is the difference between Support Engineer vs Technical Support Specialist?

AspectSupport EngineerTechnical Support Specialist
Required CredentialsTypically a degree in Computer Science or related field; certifications like CompTIA, Cisco, or Microsoft are commonOften similar credentials; certifications like CompTIA or vendor-specific ones are common
Work EnvironmentInvolves troubleshooting complex technical issues, often in a technical or engineering teamProvides frontline support, often via phone, email, or chat, handling common user issues
Employer & Industry UsageUsed in IT, tech companies, and software firms for technical problem resolutionCommon in customer service centers, IT support, and tech companies for user assistance

Support Engineers and Technical Support Specialists share similar credentials and work environments, but Support Engineers typically handle more complex technical issues and work closely with development teams, while Technical Support Specialists focus on resolving routine user problems. Both roles are essential in tech support and customer service sectors.

How much do support engineers make?

Support engineers typically earn a median salary of around $70,000 to $90,000 annually, depending on experience, certifications, and the industry. Salaries can vary based on location, with higher wages often found in metropolitan areas and for those with specialized skills in troubleshooting, networking, or technical support tools.
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Support Engineer jobs near you
Infographic showing various Support Engineer job openings in Phoenix, AZ as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $82,342 per year, or $39.6 per hour.

Senior Engineer, Global Product Support

ASM

Phoenix, AZ • On-site

Full-time

Re-posted 22 days ago

Job description

Be the Expert Others Rely On-Advance ALD Technology at ASM

Senior Global Product Support Engineer

At ASM, our technology enables the world's most advanced semiconductor manufacturing-and when the challenges are toughest, our experts step in. We're seeking a Senior Global Product Support Engineer who thrives on solving complex problems, supporting cuttingedge tools, and making a real difference for customers and field teams worldwide.

In this role, you'll serve as the goto technical authority, supporting advanced ALD systems when issues demand deep expertise beyond firstline support. Your work will directly impact tool performance, customer confidence, and ASM's reputation for technical excellence.

What You'll Do

As a Senior Global Product Support Engineer, you'll operate at the highest technical level, combining handson problem solving with global collaboration:

  • Provide advanced technical support for complex electromechanical equipment and sophisticated software systems
  • Diagnose, troubleshoot, repair, and debug issues escalated by field engineers and product support teams
  • Act as the escalation point when standard troubleshooting paths are exhausted, delivering clear solutions under pressure
  • Partner with engineering teams by reporting design, reliability, and maintenance insights that drive continuous improvement
  • Support customer installations and deliver technical training when deeper expertise is required
  • Engage directly with customers to resolve highly technical issues and ensure optimal system performance
  • Travel globally (up to 50%) to support field operations, customer sites, and critical escalations
What We're Looking For

You bring strong semiconductor experience, technical depth, and the confidence to lead in highstakes situations:

  • Proven experience diagnosing and resolving complex technical issues
  • Minimum 3 years of experience with PECVD in semiconductor manufacturing environments
  • Bachelor's degree in Engineering (Mechanical or Electrical Engineering preferred)
  • Strong understanding of electromechanical systems and softwaredriven equipment
  • Excellent analytical and problemsolving skills
  • Ability to clearly communicate complex technical concepts to both technical and nontechnical audiences
  • Strong presentation skills and comfort leading technical discussions
  • Willingness and ability to travel locally and internationally up to 50%
  • Customerfocused mindset with the ability to remain effective in challenging, timecritical situations
Why ASM?

At ASM, you won't just fix problems-you'll prevent the next one. You'll work with some of the most advanced ALD technology in the industry, collaborate with top engineering talent, and gain global exposure supporting leading semiconductor manufacturers.

This role offers technical depth, global visibility, and meaningful impact, making it ideal for engineers who want to be trusted experts while continuing to grow their careers at the forefront of semiconductor innovation.

Apply