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Remote L3 Support Engineer Jobs in Phoenix, AZ (NOW HIRING)

HOPCo

Desktop Support Engineer

Phoenix, AZ · On-site +1

EXPERIENCE * 1-2 years of experience in the IT/Desktop Support field. Proficient with all Windows ... Mostly remote work with some need to be on- PHYSICAL/MENTAL DEMANDS * Requires sitting and standing ...

HOPCo

Desktop Support Engineer

Phoenix, AZ · On-site +1

... IT/Desktop Support field. Proficient with all Windows operating systems • Must have at least ... remote telework • On-site as needed PHYSICAL/MENTAL DEMANDS • Requires sitting and standing ...

Kyndryl

Mainframe DB2 Replication Engineer

Phoenix, AZ · On-site +1

$113K - $136K/yr

Provide L2/L3 support for production incidents Performance Optimization * Tune replication ... Data engineering and BI teams One of the benefits of Kyndryl is that we work with clients in a ...

KEYENCE

Field Application Engineer '27

Tempe, AZ · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Multiple ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

Wood Plc

Distribution Engineer (remote)

Phoenix, AZ · On-site +1

This position is a remote position or is a hybrid position in any of the following offices - West ... Leading or supporting overhead and underground distribution engineering projects defining scopes of ...

Inherent Technologies

GCP Architect

Chandler, AZ · Remote

$65.25 - $84/hr

Secaucus, NJ/Remote Duration: 1 Years JD: 8+ years of experience in Data Engineering or L3 level of support in data Analytics General Description Experience with Data Lake, data warehouse ETL ...

GitKraken

Software Engineer

Scottsdale, AZ · Remote

GitKrakens products support developers and engineering teams across desktop, command line, IDE, web ... This role combines the flexibility of remote work with the benefits of meaningful in-person ...

GitKraken

Software Engineer

Scottsdale, AZ · Remote

GitKraken's products support developers and engineering teams across desktop, command line, IDE ... This role combines the flexibility of remote work with the benefits of meaningful in-person ...

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Remote L3 Support Engineer information

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How much do remote l3 support engineer jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for remote l3 support engineer in Phoenix, AZ is $39.59, according to ZipRecruiter salary data. Most workers in this role earn between $29.38 and $46.30 per hour, depending on experience, location, and employer.

What is the difference between Remote L3 Support Engineer vs Remote Network Support Engineer?

AspectRemote L3 Support EngineerRemote Network Support Engineer
Required CredentialsTypically certifications like CompTIA Network+, Cisco CCNA, or equivalentSimilar certifications such as Cisco CCNA, CompTIA Network+
Work EnvironmentProvides advanced technical support, troubleshooting complex issues, often in IT or tech companiesFocuses on network infrastructure, troubleshooting network problems remotely
Employer & Industry UsageUsed in IT service providers, tech companies, and enterprise support teamsCommon in telecom, internet service providers, and large corporate networks

The Remote L3 Support Engineer and Remote Network Support Engineer roles share similar certifications and work environments, often overlapping in technical skills. However, L3 engineers handle broader, more complex issues across various systems, while Network Support Engineers specialize specifically in network infrastructure and connectivity problems.

What are the main challenges faced by remote L3 support engineers, and how can candidates prepare for them?

Remote L3 Support Engineers often face complex technical issues that require in-depth troubleshooting and collaboration across multiple teams. One common challenge is diagnosing problems without physical access to hardware, which demands strong analytical skills and effective use of remote diagnostic tools. Additionally, balancing multiple high-priority incidents while maintaining clear communication with clients and internal stakeholders is essential. Candidates can prepare by gaining hands-on experience with remote support technologies, practicing clear documentation, and developing strong problem-solving abilities.

What are the key skills and qualifications needed to thrive as a remote L3 support engineer?

To thrive as a Remote L3 Support Engineer, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a degree in computer science or related field. Expertise with ticketing systems, remote desktop tools, scripting languages, and certifications such as CompTIA Network+ or Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong analytical thinking, communication, and customer service skills help in resolving complex issues and collaborating with both clients and internal teams. These abilities ensure timely resolution of critical problems, maintain system reliability, and enhance client satisfaction in a remote support environment.

What is a remote L3 support engineer?

Remote L3 Support Engineers, also known as Level 3 support engineers, are specialized IT professionals who handle the most complex technical issues that cannot be resolved by lower-tier support teams (L1 and L2). Working remotely, they diagnose and solve advanced software, hardware, or network problems, often collaborating with developers or product teams. Their expertise is crucial for resolving critical incidents, providing root cause analysis, and implementing long-term solutions. They may also create documentation and offer guidance to other support levels to prevent recurring issues.
What are popular job titles related to Remote L3 Support Engineer jobs in Phoenix, AZ? For Remote L3 Support Engineer jobs in Phoenix, AZ, the most frequently searched job titles are:
What job categories do people searching Remote L3 Support Engineer jobs in Phoenix, AZ look for? The top searched job categories for Remote L3 Support Engineer jobs in Phoenix, AZ are:
What cities near Phoenix, AZ are hiring for Remote L3 Support Engineer jobs? Cities near Phoenix, AZ with the most Remote L3 Support Engineer job openings:
Remote L3 Support Engineer jobs near you
Infographic showing various Remote L3 Support Engineer job openings in Phoenix, AZ as of August 2026, with employment types broken down into 66% Full Time, and 34% Contract. Highlights an 100% Remote job distribution, with an average salary of $82,342 per year, or $39.6 per hour.

Desktop Support Engineer

Healthcare Outcomes Performance Co. (HOPCo)

Phoenix, AZ • On-site, Remote

Full-time

Posted 5 days ago

Job description

ESSENTIAL FUNCTIONS
  • Install, configure, maintain, and troubleshoot Windows-based computers and various peripheral devices effectively.
  • Install, maintain, and troubleshoot all business applications effectively.
  • Assist with design of desktop application
  • Assist with design of wireless and network solutions
  • Create printer mappings for clinical systems.
  • Escalate errors to hardware and software manufacturers as necessary.
  • Manage user errors and requests through the IT/Facilities help desk ticketing system.
  • Document daily tasks and create user documentation as needed.
  • Track company assets through inventory database timely and accurately.
  • Understand and demonstrate the main role of IT is to help others do their job better, more efficiently, and more securely.
  • Maintain a high level of customer satisfaction.
  • Maintain confidentiality.

EDUCATION
  • High school diploma/GED or equivalent working knowledge preferred.

EXPERIENCE
  • 1-2 years of experience in the IT/Desktop Support field. Proficient with all Windows operating systems.
  • Must have at least intermediate skills with Microsoft Office Professional Suite.
  • Healthcare IT Experience is preferred.

KNOWLEDGE
  • Knowledge of Microsoft Office software.
  • Knowledge of how to operate and troubleshoot computer equipment.
  • Knowledge of Telephony systems programming, documentation, and process creation.
  • Knowledge of asset and time management skills to assist the department.

SKILLS
  • Skill in organizing tasks/work orders.
  • Skill in using customer service skills in dealing with frustrated users.
  • Skill in problem-solving.
  • Skill in maintaining a safe operating environment.

ABILITIES
  • Ability to troubleshoot common desktop and user problems and develop resolution strategies.
  • Ability to communicate effectively and in user-friendly terms verbally and in writing.
  • Ability to be a team player with effective interpersonal skills.
  • Ability to solve problems and work independently.

ENVIRONMENTAL WORKING CONDITIONS
  • Normal office environment.
  • Some travel within the community.
  • Must reside in a HOPCo CNS Service Desk supported market
  • Mostly remote work with some need to be on-

PHYSICAL/MENTAL DEMANDS
  • Requires sitting and standing associated with a normal office environment.
  • Some bending and stretching are required.
  • Manual dexterity using a calculator and computer keyboard

ORGANIZATIONAL REQUIREMENTS
  • HOPCo Mission, Vision, and Values must be read and signed.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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