Manager Systems Support Engineer Jobs in Arizona

Requires a Bachelor’s degree in Systems Engineering, or a related Science, Engineering or Mathematics field. Also requires 5+ years of job-related experience, or a Master's degree plus 3 years of job-related experience. Agile experience preferred.

CLEARANCE REQUIREMENTS:

Department of Defense SECRET security clearance is preferred at time of hire. Candidates must be able to obtain a SECRET clearance within a reasonable amount of time from date of hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required.

Job Description: 

 General Dynamics Mission Systems has an immediate opening for a Mobile User Objective System (MUOS) Site Support Engineer.  This role provides Intermediate-Level (I-Level) support for the live MUOS system.  The position on the program is titled “I-Level Maintainer” and is primarily focused on supporting the system operators (O-Level Operators) with maintaining the ground system network of a satellite-based communication system.  This exciting role is in Scottsdale, Arizona with a future opportunity to work in Wahiawa, Hawaii. This role may require a rotation to Wahiawa, HI, for an extended period of approximately 18-24 months.

REPRESENTATIVE DUTIES AND TASKS:

I-Level Maintainer responsibilities include:

• Successfully recreate and/or close out site trouble tickets
• Troubleshoot and resolve issues that impact system operations
• Provide on-the-job training to O-Level operators and maintainers, as needed, to empower them to become successful in their role
• Perform proactive system checks to both identify issues before they become problems, and to discover existing problems that do not have automated detection mechanisms
• Work directly with development engineers (i.e. D-Level) to collect data logs, equipment configuration, etc., in support of resolving issues that have been escalated to D-Level subject matter experts for resolution
• Identify key MUOS deficiencies and help influence the prioritization of development tasks required to address important site issues
• Provide weekly written status reports
• Support 24/7 site operations, including “on call” support as required

KNOWLEDGE SKILLS AND ABILITIES-

Critical to Job Success:

• Active DoD Secret (or higher) security clearance
• IAT Level II certification or qualifying degree
• Ability to clearly communicate findings and recommendations to local operators, managers, and remote site technicians via verbal and written communication
• Skills to both multitask and prioritize simultaneously occurring high priority issues in an operational site environment
• Working knowledge of both the Windows (e.g. Windows XP, Windows 10, Windows Server 2003, Windows Server 2012) and UNIX (Red Hat Enterprise Linux and Solaris) operating systems
• Experience with the configuration and monitoring of IP network equipment including routers, switches, firewalls, load balancers, and HAIPEs
• Exposure to computer virtualization solutions
• Experience with various network protocols (e.g. BGP, RDP, SCP/SFTP/SSH, SNMP, TCP, etc.)
• Knowledge of Public Key Infrastructure (PKI) certificate authentication
• Identifies opportunities to apply AI for continuous improvement and innovation

 Ideal for Job Success:

• Experience with network management solutions (i.e. FCAPS: (F)ault management, (C)onfiguration management, (A)ccounting management, (P)erformance management, (S)ecurity management)
• Experience with Situational Awareness (SA) solutions (e.g. Netcool, NetMAC, Splunk, SIEM, ScienceLogic, etc.)
• Experience with the use of various Graphical User Interface (GUI) and command line utilities to troubleshoot both network and software issues
• Familiarity with Earth Terminal (ET) operation and maintenance (e.g. antenna control unit tracking, control, and troubleshooting; alignment of RF subsystems to meet gain, power, and frequency response requirements; troubleshooting of analog and digital signal processing equipment) is a plus
• Prior use and operation of RF test equipment including spectrum analyzers, signal generators, arbitrary waveform generators, and power meters is a plus

Preferred MUOS specific knowledge/experience:

• MUOS system architecture and subsystem connections
• MUOS ground infrastructure and networking equipment
• MUOS RF subsystems theory of operation
• MUOS WCDMA call processing concepts. Knowledge of the MUOS Ericsson Radio Access Network (RAN) solution is a plus (e.g. RBS, RNC, OSS-RC, moshell).
• MUOS backup/archive, planning/provisioning, key management system, and Over the Air Provisioning (OTAP) operations
• Operation and use of MUOS Functional Terminals (MFTs), i.e. Radios.
• Knowledge of the MUOS Waveform is a plus
• Use of Remedy incident trouble ticket systems

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General Dynamics Mission Systems (GDMS) engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation. With a global team of 12,000+ top professionals, we partner with the best in industry to expand the bounds of innovation in the defense and scientific arenas. Given the nature of our work and who we are, we value trust, honesty, alignment and transparency. We offer highly competitive benefits and pride ourselves in being a great place to work with a shared sense of purpose. You will also enjoy a flexible work environment where contributions are recognized and rewarded. If who we are and what we do resonates with you, we invite you to join our high-performance team!

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans