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Manager Systems Support Engineer Jobs in Arizona

CONTROL VISION

IT system support Engineer

Tucson, AZ · On-site

IT system support Engineer This is a full-time on-site position located in Tucson, AZ. Join the ... systems. * Work closely with IT team to identify future cybersecurity risks, and with management to ...

Orion Talent

Technical Support Engineer

Phoenix, AZ · On-site

$42/hr

Collaborate with engineering and product support teams to resolve escalated technical issues ... Ability to diagnose failures at the component, subsystem, and system level * Experience reading ...

TSMC

Production Support Engineer

Phoenix, AZ · On-site

$51.75 - $67.50/hr

Production Support Engineer Location: Phoenix, Arizona Organization: TSMC AZ About TSMC TSMC is the ... This position involves managing a team of technicians, handling a variety of different projects ...

TSMC

Production Support Engineer

Phoenix, AZ · On-site

$51.75 - $67.50/hr

Production Support Engineer Location: Phoenix, Arizona Organization: TSMC AZ About TSMC TSMC is the ... This position involves managing a team of technicians, handling a variety of different projects ...

Forhyre

Onsite Desktop Support Engineer

Phoenix, AZ

You will help install, upgrade and troubleshoot hardware and software systems. If you're computer ... Incident lifecycle management not limited to documenting work notes, attaching relevant knowledge ...

Kestra Holdings

Product Support Engineer

Tempe, AZ · On-site

We combine advanced business management technology with personalized consulting to provide unmatched scale, efficiency, and support. Our advisor-focused culture is built on innovation and advocacy ...

Hy-Tek

Automation Support Engineer

Goodyear, AZ

Manager of Innovative Services Job Purpose: The Automation Support Engineer maximizes customer ... system troubleshooting and resolution for innovative systems (AMR, G2P, P2G, etc). • Provide ...

Amazon

IT Support Engineer I, OTS

Tucson, AZ · On-site

About The Role As an IT Support Engineer I, you will use your knowledge and specialized skills to ... systems remain available during production hours. - Interacting with management and staff to ...

Amazon

IT Support Engineer I, OTS

Mesa, AZ · On-site

About The Role As an IT Support Engineer I, you will use your knowledge and specialized skills to ... systems remain available during production hours. - Interacting with management and staff to ...

Hy-Tek

Automation Support Engineer

Goodyear, AZ · On-site

Manager of Innovative Services Job Purpose: The Automation Support Engineer maximizes customer ... system troubleshooting and resolution for innovative systems (AMR, G2P, P2G, etc). • Provide ...

ASM

Engineer II, Global Product Support

Phoenix, AZ · On-site

In this role, you'll serve as the go-to technical authority , supporting advanced EPI systems when ... What You'll Do As a Global Product Support Engineer, you'll operate at the highest technical level ...

ASM

Engineer II, Global Product Support

Phoenix, AZ · On-site

In this role, you'll serve as the go-to technical authority, supporting advanced PECVD systems when ... Partner with engineering teams by reporting design, reliability, and maintenance insights that ...

AgreeYa Solutions

L2 Cloud Support Engineer

Phoenix, AZ · On-site

$55.25 - $74/hr

AgreeYa is a global Systems Integrator and is seeking an experienced , Cloud Support Engineer to ... Manage and support hybrid cloud environments integrating on-premises and Azure services.

AVTC Group

Information Systems Engineer

Tucson, AZ · On-site +1

Support secure test equipment and engineering lab environments. * Configure, patch, and maintain ... Experience with Nessus, Splunk, Ivanti, vulnerability scanning, monitoring, or patch management ...

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Manager Systems Support Engineer information

How does a Manager Systems Support Engineer typically collaborate with cross-functional teams to resolve complex technical issues?

As a Manager Systems Support Engineer, you regularly work with cross-functional teams such as software development, network operations, and customer support to diagnose and resolve complex system issues. This often involves leading incident response efforts, coordinating troubleshooting activities, and ensuring clear communication between technical and non-technical stakeholders. Successful managers foster a collaborative environment, delegate tasks based on team strengths, and provide guidance to ensure issues are resolved efficiently while meeting service level agreements.

What is the difference between Manager Systems Support Engineer vs Systems Support Engineer?

AspectManager Systems Support EngineerSystems Support Engineer
CertificationsITIL, CompTIA, Cisco certifications often preferredCompTIA, Microsoft, Cisco certifications common
Work EnvironmentOversees support teams, manages projects, strategic planningProvides technical support, troubleshoots issues, maintains systems
Employer & Industry UsageUsed in IT departments across various industries, often in leadership rolesCommon in IT support teams, service desks, and technical departments
Search & Comparison IntentLooking for managerial roles overseeing support teamsSeeking technical support roles or entry to mid-level support positions

The main difference between a Manager Systems Support Engineer and a Systems Support Engineer lies in their responsibilities. The manager oversees support teams, manages projects, and handles strategic planning, while the support engineer focuses on providing technical support and troubleshooting. Both roles require similar certifications, but the managerial position involves leadership and coordination tasks.

What are the key skills and qualifications needed to thrive as a Manager Systems Support Engineer, and why are they important?

To thrive as a Manager Systems Support Engineer, you need a strong background in computer science or information technology, combined with experience in systems administration and team leadership. Familiarity with enterprise operating systems (like Windows Server or Linux), cloud platforms, ITIL frameworks, and relevant certifications such as CompTIA, Microsoft, or AWS is often required. Exceptional problem-solving, communication, and people-management skills help in leading teams, handling escalations, and ensuring customer satisfaction. These competencies are crucial for maintaining system reliability, supporting business operations, and driving team performance in dynamic IT environments.

What is a Manager Systems Support Engineer?

A Manager Systems Support Engineer oversees a team responsible for maintaining and supporting an organization's IT systems and infrastructure. They ensure systems run smoothly, manage technical support staff, and coordinate troubleshooting and upgrades. This role typically involves strategic planning, resource management, and developing support protocols to optimize system performance. Managers also serve as a bridge between technical teams and upper management by communicating system needs and project statuses.
What are popular job titles related to Manager Systems Support Engineer jobs in Arizona? For Manager Systems Support Engineer jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Manager Systems Support Engineer jobs in Arizona look for? The top searched job categories for Manager Systems Support Engineer jobs in Arizona are:
What cities in Arizona are hiring for Manager Systems Support Engineer jobs? Cities in Arizona with the most Manager Systems Support Engineer job openings:
Manager Systems Support Engineer jobs near you
IT system support Engineer

IT system support Engineer

CONTROL VISION

Tucson, AZ • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Job description

IT system support Engineer

This is a full-time on-site position located in Tucson, AZ. Join the Control Vision team in a unique position that will combine a cybersecurity background with corporate security needs in a cross-functional role. The candidate will have opportunity to be embedded as an essential part of our team, serving as the main point of contact between Control Vision business and our external IT team. The candidate will work closely with the engineering and business teams to develop a solid understanding of how business operations function. The candidate will need to "explain the requirements of end-users to IT " and "explain IT to end-users”, manage cybersecurity policies, and manage and coordinate technology projects. Working in this position, the candidate has the opportunity to own and shape how this role operates within the company.

Responsibilities:

  • IT liaison between business and IT units
  • Develop and implement policies and procedures to protect computer networks and systems.
  • Work closely with IT team to identify future cybersecurity risks, and with management to
  • develop strategies to mitigate those risks.
  • Work closely with IT team to oversee CMMC level 2 certification
  • Become familiar with engineering tool requirements and collaborate with IT to securely bring
  • those tools into utilization
  • Integrate and manage IT and security teams
  • Facilitate regular meetings with security, management, engineering and IT
  • Ensure project milestones are met
  • Coordinate simulated attacks with IT team to evaluate the effectiveness of security measures
  • Educate staff on IT and cyber threats

Desired Experience/Qualifications:

  • Must have a US Citizenship
  • Bachelor’s degree or Associates degree combined with advanced learning
  • Minimum 5 years experience in a relevant role and environment
  • Working knowledge of Microsoft 365
  • Experience supporting hardware and software in a Windows environment
  • Experience with implementing security measures outlined in NIST special publication SP-800-171
  • Knowledge of security disciplines and how they impact and interact with information system security
  • Ability to interpret and implement security policy, provide guidance, and assist company personnel
  • Ability to read, understand, and apply government regulations, policies, and procedures
  • This role is highly collaborative, requiring regular communication with both managers and technical teams
  • Resourceful in solving problems and capitalizing on opportunities
  • Experience managing several projects simultaneously to completion
  • Adaptable to change and able to prioritize responsibilities

Skills:

  • Ability to stay current with constantly evolving security concepts and programs
  • Highly organized and detail-oriented
  • Ability to work in a fast-paced environment
  • Applicant must be a US citizen and be able to pass background screening

Benefits:

Control Vision, Inc. provides comprehensive benefits including competitive salary, employer-paid medical benefits, company provided HSA contributions, dental, vision, PTO, and 401k plan with company match. Control Vision, Inc. is an equal opportunity employer. 9/80 Work Schedule.

Please Note: This position requires U.S. citizenship to meet federal security clearance requirements. Applicants who are not U.S. citizens cannot be considered for this role.


Contact:

jobs@controlvisioninc.com