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Success Manager Jobs (NOW HIRING)

CrewBloom

Customer Success Manager

Customer Success Manager We are seeking a proactive and customer-focused Customer Success Manager. As a CSM, you will be the primary point of contact for our clients, ensuring they achieve their ...

Brightree

Customer Success Manager

Kansas City, KS · On-site

Customer Success Manager The Brightree Customer Success Team is responsible for driving consistent customer value through adoption of Brightree products and services. Customer Success Managers align ...

Level Data Inc

Customer Success Manager

Kalamazoo, MI · On-site

Customer Success Manager , State Implementations Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational ...

Brightree

Customer Success Manager

Joliet, IL · On-site

Customer Success Manager The Brightree Customer Success Team is responsible for driving consistent customer value through adoption of Brightree products and services. Customer Success Managers align ...

Clever Devices Ltd.

Customer Success Manager

Woodbury, NY · On-site

$90K - $130K/yr

The Customer Success Manager will apply knowledge, experience, interpersonal skills and administrative techniques to ensure successful delivery of all managed and support services to Clever Devices ...

ShipMonk

Merchant Success Manager

Louisville, KY · On-site

Merchant Success Manager The Merchant Success Manager will be involved in all aspects of the merchant experience. They will focus on our top-tier accounts. Their main objective is to assist our ...

Brightree

Customer Success Manager

Austin, TX · On-site

Customer Success Manager The Brightree Customer Success Team is responsible for driving consistent customer value through adoption of Brightree products and services. Customer Success Managers align ...

Ready Rebound

Customer Success Manager

Milwaukee, WI · On-site

The Customer Success Manager (CSM) is responsible for building and maintaining strong client relationships, ensuring successful adoption of our solutions, and driving long-term customer satisfaction ...

Level Data LLC

Customer Success Manager

Kalamazoo, MI · On-site

$80K - $85K/yr

Customer Success Manager , State Implementations Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational ...

GBG Corporation

Customer Success Manager

Boston, MA · On-site

The Role - Customer Success Managers We are hiring two Customer Success Managers to support our highest‑value customers across two distinct portfolios: Customer Success Manager - Enterprise

ProPayHR

Client Success Manager

Evanston, IL · On-site +1

As the Client Success Manager at ProPay HR, you play a critical role in the continued growth of our Business by ensuring the success and satisfaction of our clients. We support clients with critical ...

Techdinamics

Customer Success Manager

Customer Success Manager Techdinamics is a technology company specializing in simplifying and automating fulfillment operations. As a trusted partner for shippers, we provide a comprehensive suite of ...

Perseus Group

Partner Success Manager

$85K - $104K/yr

Partner Success Manager - JD Location: Remote US Overview: Constellation Data Labs, a subsidiary of the Andromeda Operating Group of Constellation Software Inc is seeking an experienced Partner ...

GetChange Corp

Customer Success Manager

San Francisco, CA · On-site

$75K - $90K/yr

Customer Success Manager San Francisco, California, United States Job Openings Customer Success Manager About Change At Change our mission is clear: to power every dollar donated online. Change ...

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Success Manager information

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$32.5K

$83.1K

$140K

How much do success manager jobs pay per year?

As of Jul 9, 2026, the average yearly pay for success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

Will AI replace CSM?

AI is unlikely to fully replace Success Managers (CSMs), as their role involves complex interpersonal skills, strategic thinking, and personalized customer engagement that AI cannot replicate. Instead, AI tools are increasingly used to automate routine tasks, analyze data, and support CSMs in delivering better service. Success Managers who adapt by integrating AI and developing soft skills will remain valuable in customer success roles.

What jobs pay 500,000 a year in the US?

Success Managers in high-level corporate or executive roles can earn $500,000 or more annually, especially with bonuses, stock options, or profit sharing. Such compensation typically requires extensive experience, leadership skills, and often involves working in industries like technology, finance, or consulting at senior levels.

How does a Success Manager typically collaborate with cross-functional teams to support client outcomes?

Success Managers regularly work with departments like Sales, Product, and Support to ensure clients achieve their desired outcomes with the company's products or services. This often involves coordinating onboarding processes, communicating client feedback to product teams, and working alongside support to resolve any issues that arise. Effective collaboration helps build lasting client relationships and drives continuous improvement. Success Managers also participate in regular meetings with these teams to align on goals and share insights, making teamwork a core part of the role.

What does a success manager do?

A success manager is responsible for ensuring clients or customers achieve their desired outcomes with a company's products or services. They build relationships, provide support, and coordinate with internal teams to address client needs, often using tools like CRM software. Success managers typically monitor client satisfaction and work proactively to prevent issues and promote retention.

What are the key skills and qualifications needed to thrive as a Success Manager, and why are they important?

To thrive as a Success Manager, you need strong relationship management, customer service acumen, and a solid understanding of the product or service, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, data analysis tools, and project management systems is typically required. Outstanding communication, problem-solving, and proactive listening skills help you build trust and anticipate client needs. These abilities are crucial for ensuring client satisfaction, driving retention, and fostering long-term business growth.

What are Success Managers?

Success Managers, often called Customer Success Managers (CSMs), are professionals who work to ensure that customers achieve their desired outcomes when using a company's products or services. They build strong relationships with clients, provide onboarding and training, and act as the main point of contact for resolving issues and gathering feedback. Success Managers also help identify opportunities for customers to gain more value and may work with sales or support teams to improve the overall customer experience. Their main goal is to drive customer satisfaction, retention, and long-term loyalty.

What is a typical CSM salary?

A Success Manager (CSM) salary varies depending on experience, location, and industry, but typically ranges from $60,000 to $100,000 annually in the United States. Senior or enterprise-level CSMs can earn over $120,000 with bonuses and benefits. Strong communication skills and familiarity with customer relationship management (CRM) tools are often required.
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What cities are hiring for Success Manager jobs? Cities with the most Success Manager job openings:
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Success Manager jobs near you
Infographic showing various Success Manager job openings in the United States as of July 2026, with employment types broken down into 85% Full Time, 13% Part Time, 1% Temporary, and 1% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.
Customer Success Manager

Customer Success Manager

CrewBloom

Remote

Other

Posted 15 days ago

Job description

Customer Success Manager

We are seeking a proactive and customer-focused Customer Success Manager. As a CSM, you will be the primary point of contact for our clients, ensuring they achieve their desired outcomes with our products or services. You will work closely with clients to understand their needs, provide support, and drive long-term relationships. Your goal is to maximize customer satisfaction, retention, and growth.

Job Responsibilities

Customer Relationship Management:

  • Serve as the primary contact for onboarding, training, and ongoing support for customers.
  • Build strong relationships with customers to understand their goals and ensure their success.

Onboarding & Training:

  • Guide new customers through the onboarding process to ensure a smooth implementation of our product/service.
  • Conduct product demonstrations and training sessions tailored to customer needs.

Customer Retention & Growth:

  • Proactively monitor customer health and engagement, identifying risks and opportunities for expansion.
  • Collaborate with sales and marketing teams to identify upsell or cross-sell opportunities.

Support & Issue Resolution:

  • Act as the customer's advocate within the organization to resolve issues promptly.
  • Coordinate with technical and product teams to address customer feedback and improve user experience.

Performance Metrics & Reporting:

  • Track and analyze key metrics such as Net Promoter Score (NPS), churn rate, and customer satisfaction.
  • Provide regular reports and insights to management on customer trends and areas for improvement.

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