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Success Manager Jobs in Connecticut (NOW HIRING)

MDVIP

Success Manager

Stamford, CT · On-site

Position Summary As a Success Manager, you will manage a portfolio of affiliated physician practices with direct accountability for relationship management and KPI performance. This is a field based ...

MDVIP LLC

Success Manager

Stamford, CT · On-site

Position Summary As a Success Manager, you will manage a portfolio of affiliated physician practices with direct accountability for relationship management and KPI performance. This is a field based ...

HESCO

Customer Success Manager

Rocky Hill, CT · On-site

$60K - $70K/yr

Description As a Customer Success Manager, you will serve as a strategic partner to customers who have invested in Annual Recurring Revenue (ARR) service contracts and software subscriptions. You ...

HESCO

Customer Success Manager

Rocky Hill, CT · On-site

$60K - $70K/yr

Description As a Customer Success Manager, you will serve as a strategic partner to customers who have invested in Annual Recurring Revenue (ARR) service contracts and software subscriptions. You ...

Ralliant

Customer Success Manager

Plainville, CT · On-site

North America Customer Success Manager Gems Setra | On-Site - Plainville, CT | Reports to: Head of Sales Operations & Marketing The North America Customer Success Manager leads the regional customer ...

GEMS INC

Customer Success Manager

Plainville, CT · On-site

North America Customer Success Manager Gems Setra | On-Site - Plainville, CT | Reports to: Head of Sales Operations & Marketing The North America Customer Success Manager leads the regional customer ...

Ralliant

Customer Success Manager

Plainville, CT · On-site

On-Site North America Customer Success Manager Gems Setra | On-Site - Plainville, CT | Reports to: Head of Sales Operations & Marketing The North America Customer Success Manager leads the regional ...

TheKey

Client Success Manager

Glastonbury, CT · On-site

The Role The Client Success Manager oversees a group of clients with varying needs and hours. This role is responsible for partnering with clients, families, and medical professionals to design ...

Thekey

Client Success Manager

Glastonbury, CT · On-site

The Role The Client Success Manager oversees a group of clients with varying needs and hours. This role is responsible for partnering with clients, families, and medical professionals to design ...

Ralliant

Customer Success Manager

Plainville, CT · On-site

$140 - $190/hr

North America Customer Success Manager Leads the North America regional customer success organization, including Customer Success Specialists and Strategic Customer Success Representatives, to shift ...

IDOC LLC

Practice Success Manager

Trumbull, CT · On-site

... success. IDOC serves its members through expert guidance from industry-admired consultants, metric-based business analytics, personal account management, member-exclusive vendor discounts and rebates ...

SHI GmbH

Customer Success Manager - VMware

Hartford, CT · On-site

Job Summary The Customer Success Manager - VMware is responsible for onboarding customers, guiding them through their product or service lifecycle, and ensuring retention and growth through strategic ...

Okta, Inc.

Sr. Customer Success Manager

Bridgeport, CT · On-site

The Sr. Customer Success Manager role will play a critical part in the exciting growth and retention trajectory of the Enterprise Sector at Okta. You will report to the Regional Manager, Customer ...

Deloitte

Deployment Success Manager

Stamford, CT · On-site

Work you'll do As a Deployment Success Manager on the Customer team, you will be responsible for: * Design and deliver high-leverage live engagements and lead technical activation activities by ...

Deloitte

Deployment Success Manager

Hartford, CT

Work you'll do As a Deployment Success Manager on the Customer team, you will be responsible for: * Design and deliver high-leverage live engagements and lead technical activation activities by ...

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Success Manager information

See Connecticut salary details

$30.9K

$79K

$133.2K

How much do success manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for success manager in Connecticut is $79,018.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,600.00 and $94,200.00 per year, depending on experience, location, and employer.

What is a success manager?

Success Managers, often called Customer Success Managers (CSMs), are professionals who work to ensure that customers achieve their desired outcomes when using a company's products or services. They build strong relationships with clients, provide onboarding and training, and act as the main point of contact for resolving issues and gathering feedback. Success Managers also help identify opportunities for customers to gain more value and may work with sales or support teams to improve the overall customer experience. Their main goal is to drive customer satisfaction, retention, and long-term loyalty.

What are the key skills and qualifications needed to thrive as a success manager?

To thrive as a Success Manager, you need strong relationship management, customer service acumen, and a solid understanding of the product or service, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, data analysis tools, and project management systems is typically required. Outstanding communication, problem-solving, and proactive listening skills help you build trust and anticipate client needs. These abilities are crucial for ensuring client satisfaction, driving retention, and fostering long-term business growth.

How does a success manager typically collaborate with cross-functional teams to support client outcomes?

Success Managers regularly work with departments like Sales, Product, and Support to ensure clients achieve their desired outcomes with the company's products or services. This often involves coordinating onboarding processes, communicating client feedback to product teams, and working alongside support to resolve any issues that arise. Effective collaboration helps build lasting client relationships and drives continuous improvement. Success Managers also participate in regular meetings with these teams to align on goals and share insights, making teamwork a core part of the role.

What are the most commonly searched types of Success jobs in Connecticut?

The most popular types of Success jobs in Connecticut are:

What are popular job titles related to Success Manager jobs in Connecticut?

For Success Manager jobs in Connecticut, the most frequently searched job titles are:

What job categories do people searching Success Manager jobs in Connecticut look for?

The top searched job categories for Success Manager jobs in Connecticut are:

Success Manager jobs near you
Infographic showing various Success Manager job openings in Connecticut as of August 2026, with employment types broken down into 84% Full Time, 11% Part Time, 2% Temporary, and 3% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $79,018 per year, or $38 per hour.

Success Manager

MDVIP

Stamford, CT • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

MDVIP rating

7.6

Company rating: 7.6 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

Supports ~30 physician offices across Southwest Connecticut and the Hudson Valley (NY). Candidate can be based in Fairfield County (CT) or Westchester County (NY).
MDVIP: Transforming Primary Care, One Patient at a Time
MDVIP is a national leader in personalized healthcare, empowering over 425,000 members to achieve their health and wellness goals through a network of more than 1,400 concierge primary care physicians. Our program emphasizes preventive medicine, offering comprehensive screenings, advanced diagnostics, and individualized wellness plans. Recognized as a Great Place to Work® since 2018, MDVIP is committed to excellence in patient care and employee satisfaction.
Position Summary
As a Success Manager, you will manage a portfolio of affiliated physician practices with direct accountability for relationship management and KPI performance. This is a field based, performance driven role designed for professionals with prior experience in sales, account management, operations, or revenue focused customer success with a track record of exceeding performance targets. Success in this role is defined by net member growth, revenue performance, physician satisfaction, and patient satisfaction, among other KPIs.
This role requires regular travel within a defined territory and is best suited for individuals who thrive in externally facing, high accountability environments. While there is no typical week, the schedule generally includes travel Tuesday through Thursday to visit practices and engage with affiliates (with occasional overnight stays, depending on the territory), and remote work on Mondays and Fridays focused on meetings and proactive territory management. The role also includes regular evening commitments, such as affiliate dinners.
Key Responsibilities
  • Build & Deepen Trusted Physician Relationships: Establish strong, credibility-based partnerships with physicians that serve as the foundation for long-term growth, retention, and performance improvement.
  • Act as a Consultative Business Advisor: Influence physician decision-making by providing insight-driven guidance on growth strategy, pricing, utilization, and practice performance-without direct authority.
  • Drive Measurable Practice Growth: Partner with physicians to develop and execute data-driven growth plans that improve membership, retention, and overall practice revenue.
  • Provide VIP-Level Service: Own physician and staff inquiries end to end, delivering timely, high-touch support, problem resolution, and seamless connection to MDVIP resources.
  • Lead Onboarding & Ongoing Expansion: Guide new affiliates through onboarding and first-year success plans while identifying and unlocking growth opportunities in established practices.
  • Maintain Proactive, High-Impact Engagement: Execute a consistent cadence of in-person and virtual interactions tailored to practice performance and opportunity.
  • Own Territory Performance & Outcomes: Manage a defined portfolio of practices with accountability for identifying risk, prioritizing engagement, and expanding relationships.
  • Operate with Discipline & Accountability: Track activity and outcomes, prioritize high-impact efforts, and take full ownership of performance results across a territory.

Key Competencies
  • Goal-Oriented and Results-Driven: Focuses on achieving goals and getting things done efficiently and effectively.
  • Trusted Advisor: Builds strong relationships by offering helpful advice and being reliable.
  • Confident and Unflappable: Stays calm and confident, even in stressful or uncertain situations.
  • Handles Tough Conversations Well: Can talk through difficult issues honestly and respectfully, without avoiding them.
  • Collaborative: Works well with others, values teamwork, and helps everyone succeed together.

Requirements
Minimum Qualifications
  • 3+ years of experience in sales, account management, operations, or revenue focused customer success
  • Experience meeting and exceeding performance metrics or targets
  • Proficiency in Microsoft Office (Outlook, Excel, Word); CRM experience preferred
  • Ability and willingness to travel regularly within assigned territory

Preferred Qualifications
  • Experience managing complex, multi account portfolios
  • Background in B2B, services, or subscription based growth environments
  • Healthcare experience, especially primary care

Why Join MDVIP?
  • Be part of a mission-driven organization leading innovation in personalized healthcare.
  • Drive transformation and growth in a dynamic, fast-paced environment.
  • Competitive compensation: attractive base salary complemented by performance-based incentives for eligible roles.
  • Comprehensive benefits: health, dental, vision insurance, and retirement plans.
  • Professional development: access to ongoing training and leadership development programs.
  • Positive work environment: consistently recognized as a Great Place to Work®, fostering a culture of collaboration and excellence.

MDVIP is an Equal Opportunity Employer and is committed to fostering an inclusive and diverse workplace . We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status. We believe that diversity and inclusion drive innovation and strengthen our company culture.
If you require accommodation during the application or interview process, please let us know, and we will be happy to assist.
Pay Transparency: Our compensation reflects the cost of labor across appropriate US geographic markets. Pay is based on several factors including but not limited to market location and may vary depending on job-related knowledge, skills, and education/training and a candidate's work experience. Hired applicants are offered annual incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. The company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law.

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