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Success Manager Jobs (NOW HIRING)

Hack The Box

Customer Success Manager

New York, NY · On-site +1

$105K - $130K/yr

The core mission of the Customer Success Manager: Drives customer satisfaction, retention, and expansion with our current enterprise customers. Serves as a strategic advisor, ensuring they're seeing ...

Canopy Works

Customer Success Manager

OR · Remote

Customer Success Manager (CSM) Location: Remote Northeast, US (with travel to customer locations up to 50%) About Canopy Canopy is the Connected Safety Platform dedicated to keeping medical personnel ...

ProPayHR

Client Success Manager

Evanston, IL · On-site +1

As the Client Success Manager at ProPay HR, you play a critical role in the continued growth of our Business by ensuring the success and satisfaction of our clients. We support clients with critical ...

Flip CX

Customer Success Manager

Marina Del Rey, CA

$80K - $110K/yr

Customer Success Manager Location: Marina del Rey, CA (Onsite M-F) Flip is an innovative company that provides Voice AI solutions to eCommerce brands and healthcare providers. We are looking for a ...

Virtual Peaker

Client Success Manager

Louisville, KY · On-site

$75K - $90K/yr

Client Success Manager Virtual Peaker is seeking a Client Success Manager who will help solve the climate crisis by supporting our mission of building the utility of the future. Role Responsibilities ...

Trivium

Client Success Manager

Austin, TX · Remote

$2.5K - $4.5K/mo

Customer Success Manager (CSM) - Remote Location: 100% Remote (Eastern Time Zone) Salary: $2,500-$4,500 per month, based on experience Employment Type: Full-Time Key Responsibilities * Onboard new ...

GardaWorld

Customer Success Manager

Hanover, MD

$70K/yr

Lead the Way as a Customer Success Manager! Are you passionate about helping customers, building strong relationships, and turning great service into long-term retention and growth? Join ECAM as a ...

Sendoso

Customer Success Manager

Phoenix, AZ · On-site +1

We are seeking an experienced and results-oriented Customer Success Manager (CSM) to own, manage, and strategically grow a dedicated portfolio of our most valued customers. As a CSM, you will be the ...

Level Data LLC

Customer Success Manager

Kalamazoo, MI · Remote

$80K - $85K/yr

Customer Success Manager , State Implementations Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational ...

GBG

Customer Success Manager

Atlanta, GA · On-site

Customer Success Manager - Enterprise * Manage a portfolio of 25-30 enterprise accounts * Focus on scalable engagement, retention, and expansion * Balance strategic conversations with operational ...

Clever Devices Ltd.

Customer Success Manager

Woodbury, NY · On-site

$90K - $130K/yr

The Customer Success Manager will apply knowledge, experience, interpersonal skills and administrative techniques to ensure successful delivery of all managed and support services to Clever Devices ...

Virtual Peaker

Client Success Manager

Louisville, KY · Remote

Client Success Manager Virtual Peaker is seeking a Client Success Manager who will help solve the climate crisis by supporting our mission of building the utility of the future. Role Responsibilities ...

GBG

Customer Success Manager

Atlanta, GA

Customer Success Manager - Enterprise * Manage a portfolio of 25-30 enterprise accounts * Focus on scalable engagement, retention, and expansion * Balance strategic conversations with operational ...

KEYSTONE CPAS LLC

Client Success Manager

Reno, NV · On-site

Description Client Success Manager (CSM) Location: Reno, NV (Onsite) Reports To: Director of Operations Role Summary The Client Success Manager (CSM) is responsible for owning the client journey from ...

Case Status

Customer Success Manager

Charleston, SC

Customer Success Manager Reports to: Customer Success Team Manager Organization: Customer Success We're looking for a high-energy Customer Success Manager (CSM) to be the champion of our Enterprise ...

Aqueity

Client Success Manager

Downers Grove, IL · On-site

$75K - $90K/yr

Client Success Manager (on-site) Aqueity is looking for a dynamic Client Success Manager to join our team! The Client Success Manager is responsible for overseeing a portfolio of named accounts and ...

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Success Manager information

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$32.5K

$83.1K

$140K

How much do success manager jobs pay per year?

As of Jun 16, 2026, the average yearly pay for success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What job makes $10,000 a month without a degree?

Success Managers typically do not earn $10,000 a month without significant experience, skills, or industry connections. High-paying roles that can reach this level often include sales, real estate, or entrepreneurship, which rely on performance and network rather than formal degrees. Developing expertise in sales, digital marketing, or business development can lead to such income levels through commissions and bonuses.

What jobs pay 500,000 a year in the US?

Success Managers in high-level corporate or executive roles can earn $500,000 or more annually, especially with bonuses, stock options, or profit sharing. Such compensation typically requires extensive experience, strong leadership skills, and often involves working in industries like technology, finance, or consulting at senior levels.

How does a Success Manager typically collaborate with cross-functional teams to support client outcomes?

Success Managers regularly work with departments like Sales, Product, and Support to ensure clients achieve their desired outcomes with the company's products or services. This often involves coordinating onboarding processes, communicating client feedback to product teams, and working alongside support to resolve any issues that arise. Effective collaboration helps build lasting client relationships and drives continuous improvement. Success Managers also participate in regular meetings with these teams to align on goals and share insights, making teamwork a core part of the role.

What does a success manager do?

A success manager is responsible for ensuring clients or customers achieve their desired outcomes with a company's products or services. They build strong relationships, provide onboarding support, troubleshoot issues, and collaborate with internal teams to improve customer satisfaction and retention. Success managers often use customer relationship management (CRM) tools and require strong communication and problem-solving skills.

What are the key skills and qualifications needed to thrive as a Success Manager, and why are they important?

To thrive as a Success Manager, you need strong relationship management, customer service acumen, and a solid understanding of the product or service, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, data analysis tools, and project management systems is typically required. Outstanding communication, problem-solving, and proactive listening skills help you build trust and anticipate client needs. These abilities are crucial for ensuring client satisfaction, driving retention, and fostering long-term business growth.

What are Success Managers?

Success Managers, often called Customer Success Managers (CSMs), are professionals who work to ensure that customers achieve their desired outcomes when using a company's products or services. They build strong relationships with clients, provide onboarding and training, and act as the main point of contact for resolving issues and gathering feedback. Success Managers also help identify opportunities for customers to gain more value and may work with sales or support teams to improve the overall customer experience. Their main goal is to drive customer satisfaction, retention, and long-term loyalty.

What jobs in the US pay 300,000 a year?

Success Managers in high-level corporate or enterprise roles can earn $300,000 or more annually, especially with bonuses and profit sharing. These positions often require extensive experience, strong leadership skills, and industry-specific knowledge, typically in sectors like technology, finance, or consulting.
More about Success Manager jobs
What cities are hiring for Success Manager jobs? Cities with the most Success Manager job openings:
What are the most commonly searched types of Success jobs? The most popular types of Success jobs are:
What states have the most Success Manager jobs? States with the most job openings for Success Manager jobs include:
What job categories do people searching Success Manager jobs look for? The top searched job categories for Success Manager jobs are:
Success Manager jobs near you
Infographic showing various Success Manager job openings in the United States as of June 2026, with employment types broken down into 82% Full Time, 15% Part Time, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

Hack The Box

New York, NY • On-site, Remote

$105K - $130K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Ready to embark on the quest of joining Hack The Box?
At the end of this thrilling journey, you'll become a proud member of Hack The Box, with the ultimate mission to help redefine cybersecurity upskilling and readiness. Get ready for an exciting adventure into the world of cybersecurity!
The core mission of the Customer Success Manager:
Drives customer satisfaction, retention, and expansion with our current enterprise customers. Serves as a strategic advisor, ensuring they're seeing measurable value, adopting new content and features, and growing with the platform. (OKRs: GRR, NRR, NPS). You will help shape CS processes and partner cross-functionally to ensure the voice of the customer is heard across the company.
Location & Work Mode:
  • US
  • Fully Remote

The fellowship you'll be joining:
The team consists of experienced members of various technical and non-technical backgrounds covering a wide spectrum of industries and sectors such as Education, Gov/Federal, SMBs and Enterprise. The team collaborates closely with Product, Sales, Support, Marketing and many more departments to accommodate customers' business needs while acting as a feedback loop for further improvement of the offered services. This position reports to the Head of Customer Success for North America Enterprise.
⚔ Technology tools & weapons you'll be using:
ChurnZero, HubSpot, Tableau, Looker, Slack, Gong & the 3 As (Adaptability - Active Listening - Assertiveness). Hack The Box, obviously!
Interesting resources you should check:
  • Customer Stories
  • A glimpse into HTB's 2025 Revenue Team Kick Off (RKO)
  • Humans of HTB: Anna's journey into HTB customer success scaling team

The adventures that await you after becoming a Customer Success Manager at Hack The Box:
  • Guiding new customers through their customer journey process efficiently
  • Communicating the benefits a customer gains from utilizing HTB and how HTB addresses a business challenge.
  • Scheduling and conducting regular check-in meetings with customers
  • Maintaining accurate and up to date notes on customer health in internal tools (e.g. Hubspot, ChurnZero, etc)
  • Examining usage data to pinpoint trends, opportunities and possible concerns, frequently employing analytics tools such as Tableau or Looker.
  • Building and nurturing relationships of trust with Exec / senior stakeholders (e.g. buyer) and HTB power users / admins
  • Timely addressing of customer inquiries
  • Coordinating with internal teams to resolve customer issues effectively and ensure seamless customer experiences
  • Proactively identifying and addressing risks to customer satisfaction
  • Gathering actionable feedback from customers for product improvement
  • Identifying and capitalizing on opportunities for upselling and cross-selling

Skills, knowledge, and experience points required to unlock the role of the Customer Success Manager at Hack The Box:
  • Understanding of the Software as a Service (SaaS) model and principles of customer success.
  • Previous experience in a Customer Success role.
  • Ability to navigate difficult conversations with customers and internal leadership.
  • Proficiency in cybersecurity fundamentals, including pentesting and cyberdefense skills.
  • Skilled in handling objections and overcoming challenges in the sales process.
  • Comfortable owning Revenue Retention Metrics to drive business growth.
  • Ability to collaborate effectively with multiple internal stakeholders

What your Hack The Box adventure will have in store:
  • You'll have the exhilarating opportunity to contribute to a product that is highly appreciated by users and the cybersecurity community at large.
  • You'll experience a highly supportive and caring environment, fostering growth, flexibility, and autonomy.
  • You'll embark on an exciting journey of continuous learning and problem-solving, leveling up as our organization grows.
  • Most importantly, you'll have a blast at HTB because fun is an essential ingredient in our recipe for success! Just wait until you see our global meet-ups!

The gems you'll be enjoying as a Customer Success Manager:
  • Comp: $105,000-130,000 base salary + 20% bonus
  • Medical, Dental & Vision (employee coverage 100% paid for by Hack The Box)
  • 401K w/ employer match
  • Employer-paid Life and AD&D Insurance
  • Supplemental Life Insurance
  • Short-term and Long-term Disability
  • Healthcare and Dependent Care FSA
  • Paid parental leave
  • 25 annual leave days
  • Home Office Allowance
  • Dedicated budget for training and professional development, participation in conferences
  • State-of-the-art equipment
  • Full access to the Hack The Box lab offerings; so you can learn how to hack

The Quest of Becoming Hack The Box's Customer Success Manager:
  • Level 1: To complete level one's objective, submit your application.
  • Level 2: Meet the Talent Acquisition team. Level's objective: highlight your past achievements, ambitions, and values.
  • Level 3: Meet the hiring manager. Level's objective: connect with the hiring manager and share with them your achievements.
  • Level 4: Complete an assignment that aligns with day-to-day job-related tasks and responsibilities.
  • Level 5: Congratulations! Not many reach this level . Level's objective: have a constructive, final conversation with senior leadership to explore the role and your future at HTB.
  • Level 6: You've officially received an offer from HTB! To complete the last level and the Quest, all you need to do is accept the offer.
  • Quest complete. Congratulations, you're officially one of us Your next quest: complete the onboarding.

Hack Your Career, Today. Join us in this epic adventure of cybersecurity at Hack The Box!
At Hack The Box, we are on a quest to find the most exceptional and enthusiastic talent to join our team. Whether or not you consider yourself a gamer, we value what makes you unique and want to know more about you. This job post provides just a glimpse of the incredible gamified experience our business and consumer customers enjoy through our platforms. So, if you're ready to embark on a journey of disruption, growth, and adventure, we can't wait to meet you!
ABOUT HACK THE BOX
Hack The Box is the leading cyber readiness platform for the agentic era, battle-testing and upskilling both humans and AI agents to enhance organizational cyber resilience. Trusted by the Fortune 500, government agencies, and MSSPs, the platform delivers threat-informed learning paths consisting of real-world scenarios in gamified labs and live-fire simulations that build and validate offensive and defensive cyber capabilities. With a loyal community of more than 4 million members and 800+ enterprise customers, Hack The Box empowers teams and intelligent systems alike to strengthen cyber defenses and reduce breach risk effectively.
Rapidly growing its international footprint and reach, Hack The Box is headquartered in the UK, with additional offices in the US, Australia, and Greece.
News & Resources:
  • We're incredibly proud to share that our headquarters in the UK, along with our entities in Greece and the US, have been certified as a Great Place to Work for 4 consecutive years (2023 - 2026).
  • In addition, our Greek entity has been recognized among the Best Workplaces in Greece (4th, 2nd, 3rd, 1st) and Europe (7th, 10th, 73rd) during this period - a testament to our strong culture and commitment to creating an exceptional employee experience!

Take a sneak peek at how it is to be part of HTB. Get more insights about our HTB culture and employee experience by visiting the "about us" section of our site, our career site, and Glassdoor.
At Hack The Box, we are committed to fostering a diverse, inclusive, and equitable workplace. We believe that diversity enriches our performance, services, and the communities we serve. As such, we ensure that all job applications are considered solely based on merit, skills, and qualifications. We do not discriminate on grounds of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are dedicated to providing a fair and respectful work environment that reflects our values.
Hack The Box participates in E-Verify. For more information, please click here and here.

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