Solution Manager Jobs (NOW HIRING)

Responsibilities
The FBT Seller Growth team is TikTok Shop's front-line growth team responsible for driving scalable FBT adoption among core US L2L and POP merchants. Acting as the central connector between sellers, product, operations, and cross-functional partners, the team runs structured programs that promote widespread and advanced FBT usage - directly supporting the platform's 2026 FBT penetration goals. Responsibilities 1. Serve as the go-to logistics solution expert for FBT merchants - systematically identifying and resolving merchant pain points across inbound, inventory planning, IBR creation, and first-mile logistics, delivering solutions that drive successful onboarding and sustained FBT utilization growth. 2. Lead merchant qualification assessment, SOP communication, and scaled rollout for special-category logistics solutions including Aerosols, Large & Bulky, and Multi-FC virtual bundling - supporting merchants through operational questions as they adopt new FBT capabilities. 3. Drive merchant-side adoption of FBT value-added services (VAS) - including Dekitting, Market Inserts, Packaging Customization, Kitting, and Mystery Bundles - by identifying target merchant use cases, scoping demand, and partnering with operations to bring these capabilities to market and into active merchant use. 4. Lead competitive rate benchmarking for new categories and logistics networks (e.g., Large & Bulky) - collecting merchant pricing sensitivity and adoption scenario data, and producing data-backed pricing strategy recommendations to influence Rate Card design in partnership with Strategy and Procurement teams, ensuring FBT remains competitively priced. 5. Represent the Seller Growth perspective in new-category logistics network buildouts (e.g., Aerosols, Large & Bulky) - contributing to LSP qualification assessments, FC layout design, and capacity planning to ensure infrastructure build cadence aligns with merchant readiness and launch timelines, while proactively surfacing merchant experience risks to operations teams. 6. Systematically capture and analyze merchant logistics feedback and operational pain points, conduct root cause analysis, and translate findings into actionable product and business improvement proposals that drive continuous enhancements to FBT logistics capabilities and merchant experience. 7. Support sales enablement for FBT rate card updates, policy changes, and new capability launches - including developing training materials, updating Seller Academy content, and designing one-on-one talking points that empower BD and AM teams to effectively convey FBT value to merchants. 8. Support FBT eligibility management for major campaigns (SBD, BAP, etc.) - partnering with BD/AM teams on exemption reviews, merchant compliance coaching, and FBT utilization sprint execution ahead of campaign gates.
Qualifications
Minimum Qualifications: - Bachelor's degree or above; 3+ years of experience in e-commerce logistics, supply chain, or merchant operations. - Solid foundation in e-commerce logistics, including inbound operations, inventory management, first-mile logistics, last-mile delivery, and platform fulfillment policies. - Strong data acuity; ability to diagnose issues, model targets, and quantify solutions using business data. - Excellent merchant communication and problem-solving skills; ability to translate complex logistics logic into clear, merchant-friendly language. Preferred Qualifications: - Experience with platform logistics operations or merchant support is a strong plus. - Background in special-category logistics compliance, SOP design, or VAS capability rollout is preferred. - Experience in competitive rate benchmarking or logistics rate card design is a plus.
Job Information
[For Pay Transparency]Compensation Description (Annually)
The base salary range for this position in the selected city is $115520 - $209380 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at