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Amazon

Tech Customer Solution Manager, MCCF

Seattle, WA · On-site

The Multichannel Commerce Fulfillment (MCCF) team is seeking a Technical Customer Solution Manager (CSM-T). This role is a high impact, high visibility role , responsible for the success of customers ...

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How much do solution manager jobs pay per year?

As of Jul 7, 2026, the average yearly pay for solution manager in the United States is $94,173.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,500.00 and $115,000.00 per year, depending on experience, location, and employer.

Is being a BDM a stressful job?

Being a Business Development Manager (BDM) can be stressful due to targets, client negotiations, and workload management. The role often requires strong communication skills, resilience, and the ability to handle pressure, especially in competitive industries.

What are the key skills and qualifications needed to thrive as a Solution Manager, and why are they important?

To excel as a Solution Manager, you need strong analytical abilities, project management expertise, and a background in business or technology, often supported by a relevant degree. Familiarity with CRM systems, cloud platforms, and certifications like PMP or ITIL are commonly required. Exceptional communication, leadership, and problem-solving skills help build consensus among stakeholders and drive project success. These skills ensure seamless delivery of tailored solutions that meet client needs and align with business objectives.

What jobs pay 500,000 a year in the US?

Solution Managers in large technology or consulting firms can earn $500,000 or more annually, especially with bonuses and stock options. High-level executive roles such as Chief Technology Officers or Vice Presidents in tech companies also frequently reach this compensation level, often requiring extensive experience, leadership skills, and advanced certifications. These roles typically involve strategic decision-making, managing teams, and overseeing complex projects.

What jobs in the US pay 300,000 a year?

Solution Managers in the technology and consulting sectors can earn $300,000 or more annually, especially with extensive experience, certifications, and leadership responsibilities. High-paying roles often require strong strategic skills, industry knowledge, and the ability to manage complex projects or client relationships.

What are Solution Managers?

Solution Managers are professionals responsible for overseeing the development, implementation, and management of business solutions that address client needs or organizational challenges. They work closely with cross-functional teams, including sales, product development, and IT, to design solutions that align with company goals and customer requirements. Solution Managers play a key role in bridging the gap between technical teams and business stakeholders, ensuring solutions are both technically feasible and aligned with business objectives. Their responsibilities often include project management, client communication, and ensuring the successful delivery of tailored solutions.

What is the role of a solution manager?

A solution manager is responsible for overseeing the development and implementation of technical solutions that meet client needs. They coordinate between sales, engineering, and support teams, often utilizing project management tools, to ensure successful delivery and integration of products or services.

How does a Solution Manager typically collaborate with cross-functional teams during a project lifecycle?

A Solution Manager plays a pivotal role in bridging the gap between technical teams, sales, and clients. Throughout a project lifecycle, they work closely with product managers, engineers, and customer stakeholders to gather requirements, define solution architectures, and ensure alignment with business goals. Regular meetings, clear documentation, and ongoing feedback are essential for managing expectations and ensuring successful project delivery. This collaborative approach helps address challenges proactively and supports the development of tailored solutions that meet client needs.

What is the difference between Solution Manager vs Business Analyst?

AspectSolution ManagerBusiness Analyst
Required CredentialsRelevant certifications (e.g., PMP, TOGAF), technical knowledgeBusiness analysis certifications (e.g., CBAP), domain knowledge
Work EnvironmentCollaborates with technical teams, project managers, clientsWorks with stakeholders, gathers requirements, analyzes business needs
Employer & Industry UsageIT, software development, consulting firmsBusiness, finance, healthcare, IT sectors
Comparison Search IntentUnderstanding role scope, responsibilities, and skillsClarifying business analysis functions and career path

The Solution Manager focuses on overseeing technical solutions, coordinating between technical teams and clients, and ensuring project success. In contrast, a Business Analyst primarily gathers and analyzes business requirements to inform project development. While both roles require strong communication skills and industry knowledge, Solution Managers tend to have more technical expertise, whereas Business Analysts focus on business processes and stakeholder needs.

More about Solution Manager jobs
What cities are hiring for Solution Manager jobs? Cities with the most Solution Manager job openings:
What are the most commonly searched types of Solution jobs? The most popular types of Solution jobs are:
What states have the most Solution Manager jobs? States with the most job openings for Solution Manager jobs include:
What job categories do people searching Solution Manager jobs look for? The top searched job categories for Solution Manager jobs are:
Solution Manager jobs near you
Infographic showing various Solution Manager job openings in the United States as of July 2026, with employment types broken down into 85% Full Time, 13% Part Time, 1% Temporary, and 1% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $94,173 per year, or $45.3 per hour.
Tech Customer Solution Manager, MCCF

Tech Customer Solution Manager, MCCF

Amazon

Seattle, WA

Full-time

Re-posted 19 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 6,930 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

The Multichannel Commerce Fulfillment (MCCF) team is seeking a Technical Customer Solution Manager (CSM-T). This role is a high impact, high visibility role , responsible for the success of customers adopting Multichannel Fulfillment (MCF) or BwP (Buy With Prime) products. The CSM-T has a solution mindset and owns all aspects of the customer journey from discovery to understanding customer requirements to launch planning and execution.

They are also expected to build the relationships by partnering across multiple teams such as sales, account management, product, engineering , operations and solution architects to successfully launch the customer on MCCF products and features.
The successful candidate will have demonstrable experience in (1) complex customer launches and/or solutions management. (2) experience managing technical and non-technical projects with a proven ability to work across broad functional teams (3) owning internal as well as customer facing operating procedures, with a continuous lens on process improvement and innovation , (4) demonstrating strong customer obsessions through driving process improvement and advocating for the customer as part of internal reviews.
Key job responsibilities
- Manage end to end MCF, BwP and ASCS launches for customers in enterprise and SMB customer segments.
- Provide a consultative approach to onboard customers, guiding them to the right services/integrations and operational flows, and building holistic and comprehensive workback plans to lead cross-functional teams toward outcomes.
- Work cross-functionally to launch merchants on ASCS and MCCF services (e.g., Sales, Product, Tech, Operations).
- Utilize subject matter expertise to communicate the value of ASCS products to key customer stakeholders.
- Seek and drive opportunities to innovate/improve products and services for customers, and to help the team.
About the team
Amazon's Supply Chain Services (ASCS) which include Multi Channel Commerce Fulfillment (MCCF) services help people reimagine the way they shop....wherever they do

Our vision is to enable every entrepreneur in the world to reach every customer in the world through every channel they can imagine. With ASCS, merchants can take advantage of fully automated supply chain services that get products from manufacturers to customers around the world, using complete end-to-end solutions such as Multi Channel Fulfillment (MCF), Buy With Prime (BwP), Multi Channel Distribution (MCD) , Warehousing/Logistics and more, keeping products in stock, providing faster and more reliable shipping, and significantly lowering costs. For over 20 years, Amazon been empowering small and medium-sized businesses with opportunities to grow.

ASCS and MCCF are an exciting next step in our mission to help merchants of all sizes grow their business-whether on Amazon or beyond

What Amazon employees say

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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