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Smith System Jobs (NOW HIRING)

APN Software Services Inc

Admin Specialist 1

Tampa, FL · On-site

$43K - $59K/yr

Schedule classes for Apprentice, Smith System Drivers, Annual Compliance and Substation Safety Awareness training programs. Reserve classrooms/conference rooms for ACT, Smith System and Environmental ...

Dollar General

FLEET SAFETY SUPERVISOR

Longview, TX · On-site

Implement SMITH System Training. Has ownership for remedial road test based on DOT guidelines. 20% * Accountable for building strong relationships with drivers and maintenance team through daily ...

Dollar General

DIRECTOR, FLEET SAFETY

San Antonio, TX · On-site

Lead strategy for safety technology platforms including Safety direct, First Advantage, WhipAround, Luma Learning, Idelic, SMITH Systems, and future partners. * Continuously evaluate emerging ...

Waste Pro

Regional Safety Trainer

Fort Myers, FL · On-site

ESSENTIAL JOB FUNCTIONS: 1. Provides initial (Day One) safety training to all new employees 2. Provides initial safe driving training to new employees with CDL's including Smith System Driving, DOT ...

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How much do smith system jobs pay per year?

As of Jul 7, 2026, the average yearly pay for smith system in the United States is $109,527.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,500.00 and $130,000.00 per year, depending on experience, location, and employer.

What is a Smith System job?

A Smith System job typically involves teaching or applying the Smith System of driving, which is a defensive driving training program designed to improve safety and reduce accidents. Professionals in these roles may work as driving instructors, safety coaches, or fleet trainers, helping organizations and individuals develop safer driving habits. The Smith System focuses on five key driving principles: Aim High in Steering, Get the Big Picture, Keep Your Eyes Moving, Leave Yourself an Out, and Make Sure They See You. These principles help drivers anticipate potential hazards and react proactively to avoid collisions. Many transportation companies and fleets use Smith System training to enhance driver safety and efficiency while minimizing risks on the road.

What are some common challenges faced by Smith System Driving Instructors?

Smith System Driving Instructors often encounter challenges such as adapting their teaching style to accommodate drivers with varying experience levels and learning speeds. Instructors must stay attentive and patient while correcting unsafe habits and ensuring that instruction is understood and applied during both classroom and behind-the-wheel sessions. Managing multiple trainees and providing individualized feedback requires strong organizational and interpersonal skills. However, these challenges are rewarding, as they directly contribute to safer driving behaviors and improved road safety for all.

What are the key skills and qualifications needed to thrive in the Smith System position, and why are they important?

To thrive as a Smith System Driving Instructor, you need a valid driver's license, strong knowledge of defensive driving techniques, and experience in vehicle operation or driver training. Certification in the Smith System defensive driving program and familiarity with training materials or simulation tools are often required. Excellent communication, patience, and observational skills help effectively teach and assess student drivers. These qualifications ensure safe driving practices are taught clearly and effectively, reducing accident risk and promoting road safety.

More about Smith System jobs
What cities are hiring for Smith System jobs? Cities with the most Smith System job openings:
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Smith System jobs near you
Infographic showing various Smith System job openings in the United States as of July 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 93% In-person, and 7% Remote job distribution, with an average salary of $109,527 per year, or $52.7 per hour.

Customer Operations Manager

Smith System Driver Risk Management

Saint Louis Park, MN • On-site

$110K - $130K/yr

Other

Posted 17 days ago

Job description

About Smith System

Smith System exists to reduce collisions, protect drivers, and save lives. Crashes aren't accidents—they're predictable and preventable. For more than 70 years, Smith System has helped organizations build safer drivers through proven behavior-based training and modern driver risk management solutions.


Position Summary

The Customer Operations Manager is responsible for leading and developing a Customer Facing Team (CFT) while ensuring exceptional customer outcomes, strong client relationships, and long-term account retention. This role combines people leadership, customer strategy, and operational excellence to help customers achieve measurable fleet improvement results.


Reporting directly to Operations leadership, this position plays a critical role in customer satisfaction, employee development, retention, renewals, and long-term business growth.


Key Responsibilities


Customer Relationship Management

  • Create and maintain strong customer relationships that identify opportunities and reduce customer churn.
  • Use discovery skills to understand customer goals and facilitate the goal-setting process.
  • Guide customers on the continuous journey of fleet improvement.
  • Execute contract renewals and maintain accurate CRM records.
  • Conduct Quarterly Business Reviews (QBRs) and align customer objectives with Smith System solutions.


Team Leadership & Development

  • Lead, coach, and develop Customer Facing Team members.
  • Provide training, mentorship, and consistent performance feedback.
  • Execute quarterly reviews and performance improvement plans.
  • Identify employee strengths and align responsibilities to maximize team effectiveness.
  • Develop employees through training, feedback, and career mentorship.


Team Management & Operational Excellence

  • Run weekly team meetings.
  • Assign and prioritize team projects while monitoring bandwidth and team health.
  • Hold team members accountable for predictable and accurate delivery of products and services.
  • Remove obstacles that impede team performance and customer outcomes.


Cross-Functional Leadership

  • Partner with Customer Experience, Sales, Product, and Operations teams.
  • Support customer retention and strategic account planning.
  • Drive alignment between customer goals and Smith System solutions.


Customer Facing Team Scope

Customer Operations Managers guide teams in the delivery of Smith System products and services.



Success is measured by:

  • Customer Satisfaction
  • Customer Retention
  • Renewal Performance
  • Team Performance and Development
  • Achievement of Customer Goals


Qualifications


Required


  • Bachelor's degree or equivalent combination of education and experience.
  • 5+ years of experience in customer success, account management, operations, consulting, or related customer-facing functions.
  • 3+ years of direct people leadership experience.
  • Experience building customer relationships and improving customer retention.
  • Strong communication, facilitation, and interpersonal skills.
  • Experience conducting business reviews and managing stakeholder relationships.
  • Strong organizational and problem-solving abilities.
  • Proficiency with CRM platforms and business productivity tools.



Preferred


  • Experience leading customer success, account management, client services, or operations teams.
  • Experience in SaaS, technology, fleet management, transportation, training, or telematics industries.
  • Experience improving customer retention and operational performance.
  • Familiarity with Salesforce, HubSpot, Monday.com, Geotab, Fleetio, or similar platforms.
  • Experience hiring, onboarding, and developing high-performing teams.


What Success Looks Like


In the First 30 Days


Learn Smith System products, customer workflows, and team responsibilities.

Build relationships with team members, customers, and key stakeholders.

Understand renewal processes, customer metrics, and team priorities.


In the First 90 Days


  • Establish credibility with customers and internal teams.
  • Improve team execution and customer engagement.
  • Implement development plans for team members.
  • Demonstrate measurable progress against customer satisfaction and retention goals.


Reporting & Structure

This position reports directly to Operations leadership and partners closely with Customer Experience, Sales, Product, and other cross-functional teams.


Why Join Smith System

  • Mission-driven organization focused on protecting drivers and improving roadway safety.
  • Opportunity to lead a high-impact customer-facing team.
  • Direct influence on customer success, retention, and company growth.
  • Collaborative culture focused on continuous improvement and employee development.
  • Competitive compensation and benefits package.
  • Hybrid work environment based in St. Louis Park, Minnesota.


Compensation

$110,000 – $130,000 annually depending on experience, skills, and qualifications.


Equal Opportunity Statement

Smith System is committed to diversity and inclusivity. We are proud to be an equal opportunity employer and welcome applicants from all backgrounds and experiences.

Apply