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Shopify Merchant Success Manager Jobs (NOW HIRING)

ShipMonk

Merchant Success Manager

Las Vegas, NV · On-site

The Merchant Success Manager will be involved in all aspects of the merchant experience. They will focus on our top-tier accounts. Their main objective is to assist our merchants in the growth and ...

ShipMonk

Merchant Success Manager

Pittston, PA

The Merchant Success Manager will be involved in all aspects of the merchant experience. They will focus on our top-tier accounts. Their main objective is to assist our merchants in the growth and ...

ShipMonk

Merchant Success Manager

Louisville, KY

The Merchant Success Manager will be involved in all aspects of the merchant experience. They will focus on our top-tier accounts. Their main objective is to assist our merchants in the growth and ...

ShipMonk

Merchant Success Manager

Las Vegas, NV

The Merchant Success Manager will be involved in all aspects of the merchant experience. They will focus on our top-tier accounts. Their main objective is to assist our merchants in the growth and ...

Clearer.io

Customer Success Manager, Scale

OR · Remote

$60K - $65K/yr

This is a revenue-first Customer Success role for someone who has worked with customers -- in CS ... Shopify ecosystem experience -- working with or selling to merchants. * Comfortable with SMB pace ...

Clearer.io

Customer Success Manager, Scale

$60K - $65K/yr

This is a revenue-first Customer Success role for someone who has worked with customers - in CS ... Shopify ecosystem experience - working with or selling to merchants. * Comfortable with SMB pace ...

Easy Pay Direct

Merchant Success Executive (MSE)

Austin, TX · On-site

$70K - $75K/yr

Merchant Success Executive (Merchant Support) Client Success · Account Management · Technical Support | Onsite, East Austin The Role You'll be the person our merchants depend on. Their expert guide ...

Gumloop

Founding Customer Success Manager

San Francisco, CA · On-site

$185K - $225K/yr

Shopify, Instacart, DoorDash, and Ramp are rolling out company-wide, all through pure word of mouth. We're bringing on a Founding Customer Success Manager to own our largest enterprise relationships ...

DoorDash

Client Success Manager

San Francisco, CA · On-site

About the Role As a Merchant Success Manager (MSM), you will play a critical role in supporting and growing DoorDash's SMB restaurant partners. You will manage a focused book of approximately 75 ...

Gardens Alive

Shopify Website Manager

Tipp City, OH

... for success in this role. The website manager is expected to think creatively and develop ... Coordinate with email team and merchandisers on weekly emails and SMS calendars. SEO Optimizations ...

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All JobsShopify Merchant Success JobsShopify Merchant Success Manager Jobs

Shopify Merchant Success Manager information

See salary details

$32.5K

$83.1K

$140K

How much do shopify merchant success manager jobs pay per year?

As of Jul 21, 2026, the average yearly pay for shopify merchant success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

How does a Shopify Merchant Success Manager typically support merchants in overcoming operational challenges?

As a Shopify Merchant Success Manager, you play a key role in guiding merchants through common operational hurdles such as optimizing their store setup, streamlining order fulfillment, and integrating third-party applications. You'll regularly analyze merchant performance, offer tailored best practices, and collaborate closely with internal teams like support, product, and technical specialists to resolve complex issues. This role requires proactive communication and the ability to build long-term relationships that help merchants achieve sustainable growth and success on the Shopify platform.

What does a Shopify Merchant Success Manager do?

A Shopify Merchant Success Manager is responsible for helping Shopify merchants grow and succeed on the platform. They act as a dedicated point of contact for merchants, providing guidance on best practices, troubleshooting issues, and suggesting strategies to optimize store performance. Merchant Success Managers work closely with merchants to understand their business goals and offer tailored solutions, helping them leverage Shopify’s tools and resources effectively.

What are the key skills and qualifications needed to thrive as a Shopify Merchant Success Manager, and why are they important?

To thrive as a Shopify Merchant Success Manager, you need a strong understanding of e-commerce operations, digital marketing, and customer relationship management, typically supported by experience in SaaS or online retail. Familiarity with Shopify’s platform, CRM tools like Salesforce, and analytics platforms such as Google Analytics is important. Exceptional communication, problem-solving, and proactive client engagement skills help you build trust and drive merchant growth. These abilities ensure you can effectively support merchants, optimize their success on Shopify, and contribute to customer retention.

What is the difference between Shopify Merchant Success Manager vs Shopify Partner Manager?

AspectShopify Merchant Success ManagerShopify Partner Manager
Primary FocusSupporting and growing individual merchants and storesManaging relationships with Shopify partners and agencies
Work EnvironmentDirect interaction with merchants, onboarding, training, and supportCollaborating with partners, onboarding new partners, and strategic planning
Required CredentialsKnowledge of e-commerce, customer service skills, Shopify platform familiarityUnderstanding of partner ecosystems, relationship management skills

The Shopify Merchant Success Manager primarily focuses on supporting individual merchants to optimize their stores and increase sales, while the Shopify Partner Manager works with Shopify partners and agencies to expand the Shopify ecosystem. Both roles require strong communication skills and platform knowledge but differ in their target audiences and daily responsibilities.

More about Shopify Merchant Success Manager jobs
What cities are hiring for Shopify Merchant Success Manager jobs? Cities with the most Shopify Merchant Success Manager job openings:
What states have the most Shopify Merchant Success Manager jobs? States with the most job openings for Shopify Merchant Success Manager jobs include:
What job categories do people searching Shopify Merchant Success Manager jobs look for? The top searched job categories for Shopify Merchant Success Manager jobs are:
Shopify Merchant Success Manager jobs near you
Infographic showing various Shopify Merchant Success Manager job openings in the United States as of July 2026, with employment types broken down into 85% Full Time, 13% Part Time, 1% Temporary, and 1% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.
Merchant Success Manager

Merchant Success Manager

ShipMonk

Las Vegas, NV • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 19 days ago

ShipMonk rating

6.0

Company rating: 6.0 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

Job description

ShipMonk isn't just a 3PL - we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more.
Overview:
The Merchant Success Manager will be involved in all aspects of the merchant experience. They will focus on our top-tier accounts. Their main objective is to assist our merchants in the growth and scale of their brands through logistics and operational expertise as well as helping the merchant better understand the full potential of Shipmonk. They must champion a collaborative culture with different business groups and departments, to improve merchant support programs and enhance merchant satisfaction.
Who we are:
  • We are an outcome-driven and merchant-focused team, emphasizing partnership and long-term growth.
  • We have a deeper level of accountability with our merchants, aligning with their goals rather than just fulfilling your own job obligations
  • We are proactively enabling merchants to succeed using your platform, services, or solutions.
  • We are shifting the conversation from simply managing relationships to being a strategic partner in our merchant's growth

What you'll do:
  • Deep dive into each assigned top tier account, learning the business of each merchant
  • Align with the merchant's goals to better guide and service them
  • Establish long-standing, trusted relationships with merchants, and develop open and effective channels of communication
  • Update and assist with internal projects for merchants, to increase merchant satisfaction
  • Encourage revenue growth by inspiring merchants to utilize additional services
  • Become the reliable point of contact for each merchant
  • Be involved in day-to-day operations to gain a better understanding of how our company is servicing our merchants
  • Become the internal go-to for questions regarding top tier merchants
  • Provide regular updates to merchants on the progress of their account regarding, but not limited to: Order flows, carrier and shipment statistics, client support tickets and inquiries, integrations, recommendations for improvement and growth

What you'll need:
  • Minimum three years of experience in a relatable Account Management/Client Success role
  • Minimum one-year experience in a management position (preferred)
  • Must be able to work in a fast-paced environment, and demonstrate the ability to meet deadlines
  • Strong communication skills required (verbal and written)
  • Must be willing to travel to different facilities and client locations
  • Upbeat and enthusiastic personality, with a go-getter attitude
  • Must be a problem solver with forward-thinking
  • Proficiency with Microsoft Office
  • Experience with Warehouse Management Systems is a plus
  • Experience with Salesforce is a plus

We are exceptionally proud of our dedicated, brilliant ShipMonkers -- the employees who collaborate to provide first-class service, solve problems, and get the job done. We work hard and have fun at work while prioritizing growth, innovation, and diversity as key values. When we add new positions at ShipMonk, we define the role 80% and look for talented individuals who can join the team, run fast, and co-create the other 20% of their job. We need our team to get engaged from Day 1 to do the work and define the work that will make us successful in the near and long term.
Perks Of Being a ShipMonker
  • Full health benefits coverage (medical, dental, vision)
  • Unlimited Paid Vacation Time
  • 401(k) retirement plan

We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
About ShipMonk
ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions-all with a merchant-first mindset.
Why ShipMonk?
We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.
  • Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
    • Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.
    • Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.
    • Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.
    • Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.

Our Core Values
Our values are the heart of our culture. We're looking for individuals who embody these principles every day.
  • Merchant-first: We handle the logistics so our merchants can focus on what they do best-growing their business.
  • People make ShipMonk: We believe in our team and invest in our people.
  • Own it: We take ownership of our work, our mistakes, and our successes.
  • Get sh*t done: We're a fast-paced, high-growth company that values action and results.
  • Change the score: We challenge the status quo, constantly innovating and improving.

ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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