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Shopify Merchant Success Manager Jobs in Georgia

Stripe

Customer Success Manager, Radar

Atlanta, GA · On-site

Customer Success Manager For Radar Stripe is a financial infrastructure platform for businesses ... Ability to manage a complex book of business, balancing multiple merchant fraud investigations ...

Flexport

3PL Customer Success Manager

Atlanta, GA · On-site

3PL Customer Success Manager At Flexport, we believe global trade can move the human race forward ... Guide new merchants through WMS and OMS integration for a smooth transition into Flexport ...

Stripe

Customer Success Manager, Radar

Atlanta, GA · On-site

$165K - $247K/yr

This partnership drives user success, increases retention and expansion, and supports mutually ... Ability to manage a complex book of business, balancing multiple merchant fraud investigations ...

Flexport

3PL Customer Success Manager

Atlanta, GA

Come join us. The Opportunity The 3PL Operations Customer Success Manager acts as the crucial ... Guide new merchants through WMS and OMS integration for a smooth transition into Flexport ...

DoorDash

Account Manager, SMB

Atlanta, GA · On-site

About the Role As a Merchant Success Manager (MSM), you will play a critical role in supporting and growing DoorDash's SMB restaurant partners. You will manage a focused book of approximately 75 ...

Logility

Client Success Leader

Atlanta, GA

... more profitably manage their complex global businesses. The Logility ® Digital Supply Chain ... retail merchandise planning, assortment, and allocation. Logility clients include Big Lots ...

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All JobsShopify Merchant Success JobsShopify Merchant Success Manager JobsShopify Merchant Success Manager Jobs in Georgia

Shopify Merchant Success Manager information

See Georgia salary details

$27.4K

$70.1K

$118.2K

How much do shopify merchant success manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for shopify merchant success manager in Georgia is $70,138.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,200.00 and $83,600.00 per year, depending on experience, location, and employer.

What does a Shopify Merchant Success Manager do?

A Shopify Merchant Success Manager is responsible for helping Shopify merchants grow and succeed on the platform. They act as a dedicated point of contact for merchants, providing guidance on best practices, troubleshooting issues, and suggesting strategies to optimize store performance. Merchant Success Managers work closely with merchants to understand their business goals and offer tailored solutions, helping them leverage Shopify’s tools and resources effectively.

How does a Shopify Merchant Success Manager typically support merchants in overcoming operational challenges?

As a Shopify Merchant Success Manager, you play a key role in guiding merchants through common operational hurdles such as optimizing their store setup, streamlining order fulfillment, and integrating third-party applications. You'll regularly analyze merchant performance, offer tailored best practices, and collaborate closely with internal teams like support, product, and technical specialists to resolve complex issues. This role requires proactive communication and the ability to build long-term relationships that help merchants achieve sustainable growth and success on the Shopify platform.

What are the key skills and qualifications needed to thrive as a Shopify Merchant Success Manager, and why are they important?

To thrive as a Shopify Merchant Success Manager, you need a strong understanding of e-commerce operations, digital marketing, and customer relationship management, typically supported by experience in SaaS or online retail. Familiarity with Shopify’s platform, CRM tools like Salesforce, and analytics platforms such as Google Analytics is important. Exceptional communication, problem-solving, and proactive client engagement skills help you build trust and drive merchant growth. These abilities ensure you can effectively support merchants, optimize their success on Shopify, and contribute to customer retention.

What is the difference between Shopify Merchant Success Manager vs Shopify Partner Manager?

AspectShopify Merchant Success ManagerShopify Partner Manager
Primary FocusSupporting and growing individual merchants and storesManaging relationships with Shopify partners and agencies
Work EnvironmentDirect interaction with merchants, onboarding, training, and supportCollaborating with partners, onboarding new partners, and strategic planning
Required CredentialsKnowledge of e-commerce, customer service skills, Shopify platform familiarityUnderstanding of partner ecosystems, relationship management skills

The Shopify Merchant Success Manager primarily focuses on supporting individual merchants to optimize their stores and increase sales, while the Shopify Partner Manager works with Shopify partners and agencies to expand the Shopify ecosystem. Both roles require strong communication skills and platform knowledge but differ in their target audiences and daily responsibilities.

What are popular job titles related to Shopify Merchant Success Manager jobs in Georgia?

For Shopify Merchant Success Manager jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Shopify Merchant Success Manager jobs in Georgia look for?

The top searched job categories for Shopify Merchant Success Manager jobs in Georgia are:

What cities in Georgia are hiring for Shopify Merchant Success Manager jobs?

Cities in Georgia with the most Shopify Merchant Success Manager job openings:

Shopify Merchant Success Manager jobs near you
Infographic showing various Shopify Merchant Success Manager job openings in Georgia as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $70,138 per year, or $33.7 per hour.

Field Sales Rep - City Launch & Merchant Success

Atlanta, GA • On-site

RPMGlobal
See more jobs at RPMGlobalexternal

$61.86/hr

Other

Posted 11 days ago

Key responsibilities

  • Visit local businesses in the field to support their launch and ongoing success.

  • Build and maintain trusted relationships with merchants through face-to-face interactions and support activities.

  • Gather merchant feedback, identify operational challenges, and advocate for program improvements.

Job description

Field Sales Rep – City Launch & Merchant Success Location GA - Atlanta Job Code 4587 Company Talent Table

Our client, a global technology and financial services company, is seeking a Field Sales Rep – City Launch & Merchant Success.

This is a 6-month contract position. Candidates must be located in or able to work in the Atlanta, GA area and be authorized to work in the United States. Hourly rate: $61.86. No C2C.

About the Role:

You will help drive merchant adoption, education, and long-term engagement across launch markets. This is a field-based role where you'll spend the majority of your time meeting merchants face-to-face, supporting launches, leading trainings, gathering feedback, and building strong relationships within local business communities.

You Will
  • Be the face of the program in your city, building trusted relationships with local merchants.
  • Spend your days in the field visiting restaurants and other local businesses, helping them launch and succeed.
  • Own the field launch lifecycle from pre-launch readiness through activation-day support and post-launch follow-up, including live transaction walkthroughs with owners, managers, and frontline staff.
  • Explore opportunities to build a vibrant local merchant community through workshops, events, office hours, and other methods of ongoing engagement.
  • Partner with Product, Operations, and Go-to-Market teams to execute successful city launches and market expansion.
  • Gather merchant feedback, identify operational challenges, and advocate for improvements that make the program even better.
  • Monitor merchant engagement and adoption, proactively helping businesses maximize their success.
  • Roll up your sleeves to solve problems, remove obstacles, and deliver an exceptional merchant experience in partnership with merchants’ Account Managers where applicable.
  • Develop repeatable playbooks, training materials, and community engagement strategies that can scale to future cities.
You Have
  • 5–7+ years of experience in merchant success, hospitality, field operations, community management, training, account management, retail, restaurant operations, or other customer-facing roles.
  • You genuinely enjoy meeting new people and quickly building authentic relationships.
  • You thrive in fast-paced, entrepreneurial environments where you’re expected to take initiative, solve problems, and make things happen.
  • You’re comfortable walking into a local business, introducing yourself to owners and staff, and earning trust through genuine conversation.
  • You have experience leading trainings, facilitating workshops, or educating customers in a way that’s engaging and memorable.
  • You’re highly organized, dependable, and follow through on commitments.
  • You balance strategic thinking with a willingness to jump in and do whatever it takes to help merchants succeed.
  • You’re excited to spend the majority of your time in the field, traveling locally (within approximately 100 miles of your assigned market) to visit merchants, lead trainings, and support community events.
  • You’re passionate about local businesses and believe strong communities are built by helping independent businesses thrive.
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