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Shopify Merchant Success Manager Jobs in Kentucky

ShipMonk

Merchant Success Manager

Louisville, KY · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Merchant Success Manager The Merchant Success Manager will be involved in all aspects of the merchant experience. They will focus on our top-tier accounts. Their main objective is to assist our ...

ShipMonk

Merchant Success Manager

Louisville, KY · On-site

The Merchant Success Manager will be involved in all aspects of the merchant experience. They will focus on our top-tier accounts. Their main objective is to assist our merchants in the growth and ...

UTG/The Stanford

Retail Sales Manager

Stanford, KY · On-site

$14 - $17/hr

Oversee visual merchandising, product assortment, placement, and store/window decor to reflect the ... Familiarity with Shopify or similar e-commerce/POS platforms. * Strong customer service orientation ...

UTG/The Stanford

Retail Sales Manager

Stanford, KY · On-site

$14 - $17/hr

Oversee visual merchandising, product assortment, placement, and store/window decor to reflect the ... Familiarity with Shopify or similar e-commerce/POS platforms. * Strong customer service orientation ...

Encore Technologies

$150 - $190/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Day-to-day Shopify management: product pages, templates, merchandising, app integrations, and QA. * ... What Success Looks Like * A living, prioritized testing roadmap with clear revenue hypotheses.

New

ShipMonk

Sr. Customer Service Representative

Louisville, KY · On-site

$18.50 - $25.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... our merchants' success. You go the extra mile every time. Requirements * 3-5 years of proven experience in a dynamic Customer Service or Account Management role. * 2-3 years of experience in ...

ShipMonk

Sr. Customer Service Representative

Louisville, KY · On-site

$18.50 - $25.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... our merchants' success. You go the extra mile every time. Requirements * 3-5 years of proven experience in a dynamic Customer Service or Account Management role. * 2-3 years of experience in ...

ShipMonk

Sr. Customer Service Representative

Louisville, KY

$18.50 - $25.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... our merchants' success. You go the extra mile every time. Requirements * 3-5 years of proven experience in a dynamic Customer Service or Account Management role. * 2-3 years of experience in ...

ShipMonk

Sr. Customer Service Representative

Louisville, KY

$18.50 - $25.50/hr

... our merchants' success. You go the extra mile every time. Requirements * 3-5 years of proven experience in a dynamic Customer Service or Account Management role. * 2-3 years of experience in ...

Encore Technologies

$180 - $240/hr

Manage the Shopify roadmap, including feature builds, site maintenance, customer account experience ... A merchant's mindset. You know when to push hero products, simplify choice, or introduce promotions ...

New

Thrive

Non Profit Retail Store Supervisor

Louisville, KY · On-site

$20/hr

  • Medical

Is comfortable managing inventory and merchandising * Has experience with POS systems such as Clover, Square, or Shopify * Leads with integrity, professionalism, and compassion Compensation ...

Thrive

Thrift Store Manager

Louisville, KY

$20/hr

  • Medical

Inventory & Merchandising: Process incoming donations, create attractive floor displays, and manage ... Comfortable using modern POS systems (Clover, Square, Shopify), basic spreadsheet tools, and social ...

Premium Retail Services

Market Area Manager

Louisville, KY · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Market Area Manager is responsible for increasing sales volume through perfect on-shelf ... to drive sales and merchandising success. * Increase the shelf presence of Procter & Gamble ...

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Showing results 1-20

All JobsShopify Merchant Success JobsShopify Merchant Success Manager JobsShopify Merchant Success Manager Jobs in Kentucky

Shopify Merchant Success Manager information

See Kentucky salary details

$28.2K

$72.1K

$121.6K

How much do shopify merchant success manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for shopify merchant success manager in Kentucky is $72,143.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,700.00 and $86,000.00 per year, depending on experience, location, and employer.

What does a Shopify Merchant Success Manager do?

A Shopify Merchant Success Manager is responsible for helping Shopify merchants grow and succeed on the platform. They act as a dedicated point of contact for merchants, providing guidance on best practices, troubleshooting issues, and suggesting strategies to optimize store performance. Merchant Success Managers work closely with merchants to understand their business goals and offer tailored solutions, helping them leverage Shopify’s tools and resources effectively.

How does a Shopify Merchant Success Manager typically support merchants in overcoming operational challenges?

As a Shopify Merchant Success Manager, you play a key role in guiding merchants through common operational hurdles such as optimizing their store setup, streamlining order fulfillment, and integrating third-party applications. You'll regularly analyze merchant performance, offer tailored best practices, and collaborate closely with internal teams like support, product, and technical specialists to resolve complex issues. This role requires proactive communication and the ability to build long-term relationships that help merchants achieve sustainable growth and success on the Shopify platform.

What are the key skills and qualifications needed to thrive as a Shopify Merchant Success Manager, and why are they important?

To thrive as a Shopify Merchant Success Manager, you need a strong understanding of e-commerce operations, digital marketing, and customer relationship management, typically supported by experience in SaaS or online retail. Familiarity with Shopify’s platform, CRM tools like Salesforce, and analytics platforms such as Google Analytics is important. Exceptional communication, problem-solving, and proactive client engagement skills help you build trust and drive merchant growth. These abilities ensure you can effectively support merchants, optimize their success on Shopify, and contribute to customer retention.

What is the difference between Shopify Merchant Success Manager vs Shopify Partner Manager?

AspectShopify Merchant Success ManagerShopify Partner Manager
Primary FocusSupporting and growing individual merchants and storesManaging relationships with Shopify partners and agencies
Work EnvironmentDirect interaction with merchants, onboarding, training, and supportCollaborating with partners, onboarding new partners, and strategic planning
Required CredentialsKnowledge of e-commerce, customer service skills, Shopify platform familiarityUnderstanding of partner ecosystems, relationship management skills

The Shopify Merchant Success Manager primarily focuses on supporting individual merchants to optimize their stores and increase sales, while the Shopify Partner Manager works with Shopify partners and agencies to expand the Shopify ecosystem. Both roles require strong communication skills and platform knowledge but differ in their target audiences and daily responsibilities.

How much do Shopify Merchant Success Managers make?

Shopify Merchant Success Managers typically earn between $50,000 and $80,000 annually, with salaries varying based on experience, location, and company size. Some roles may include performance bonuses or commissions, especially when managing large or high-volume accounts.

What job categories do people searching Shopify Merchant Success Manager jobs in Kentucky look for?

The top searched job categories for Shopify Merchant Success Manager jobs in Kentucky are:

What cities in Kentucky are hiring for Shopify Merchant Success Manager jobs?

Cities in Kentucky with the most Shopify Merchant Success Manager job openings:

Shopify Merchant Success Manager jobs near you

Merchant Success Manager

ShipMonk

Louisville, KY • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago

ShipMonk rating

6.3

Company rating: 6.3 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

Job description

Merchant Success Manager

The Merchant Success Manager will be involved in all aspects of the merchant experience. They will focus on our top-tier accounts. Their main objective is to assist our merchants in the growth and scale of their brands through logistics and operational expertise as well as helping the merchant better understand the full potential of Shipmonk. They must champion a collaborative culture with different business groups and departments, to improve merchant support programs and enhance merchant satisfaction.

The Merchant Success Manager will:

  • Deep dive into each assigned top tier account, learning the business of each merchant
  • Align with the merchant's goals to better guide and service them
  • Establish long-standing, trusted relationships with merchants, and develop open and effective channels of communication
  • Update and assist with internal projects for merchants, to increase merchant satisfaction
  • Encourage revenue growth by inspiring merchants to utilize additional services
  • Become the reliable point of contact for each merchant
  • Be involved in day-to-day operations to gain a better understanding of how our company is servicing our merchants
  • Become the internal go-to for questions regarding top tier merchants
  • Provide regular updates to merchants on the progress of their account regarding, but not limited to: Order flows, carrier and shipment statistics, client support tickets and inquiries, integrations, recommendations for improvement and growth

What you'll need:

  • Minimum three years of experience in a relatable Account Management/Client Success role
  • Minimum one-year experience in a management position (preferred)
  • Must be able to work in a fast-paced environment, and demonstrate the ability to meet deadlines
  • Strong communication skills required (verbal and written)
  • Must be willing to travel to different facilities and client locations
  • Upbeat and enthusiastic personality, with a go-getter attitude
  • Must be a problem solver with forward-thinking
  • Proficiency with Microsoft Office
  • Experience with Warehouse Management Systems is a plus
  • Experience with Salesforce is a plus

Perks Of Being a ShipMonker:

  • Full health benefits coverage (medical, dental, vision)
  • Unlimited Paid Vacation Time
  • 401(k) retirement plan

ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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