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Shopify Merchant Success Manager Jobs in New York

Meadowfi

Customer Success Manager

Manhattan, NY · On-site

$85 - $132/hr

... what Shopify built for retail businesses, and bringing the entire student financial experience ... About the Role Overview As Meadow's Customer Success Manager, your primary mission is to make our ...

impact.com

Partner Success Manager

New York, NY · On-site

Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L'Oréal, and Fanatics ... As a Partner Success Manager for Spot Commerce Media, you will be the primary point of contact for ...

impact.com

Partner Success Manager

New York, NY · On-site

Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L'Oreal, and Fanatics ... As a Partner Success Manager for Spot Commerce Media, you will be the primary point of contact for ...

ChargeAfter

Customer Success Manager

Manhattan, NY · On-site

$100 - $130/hr

Merchants can rapidly implement ChargeAfter's omni-channel platform online, in-store, and at every ... Customer Success Manager** to lead and nurture our enterprise-level client relationships. This ...

Impact.com

Partner Success Manager

New York, NY · On-site

Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L'Oréal, and Fanatics ... As a Partner Success Manager for Spot Commerce Media, you will be the primary point of contact for ...

Altro Health

Partner Success Manager

Manhattan, NY · On-site

$120K - $150K/yr

Think Shopify for wellness businesses. The team behind Altro has done this before: Harvard Business ... The Role We're looking for a Partner Success Manager to own the relationships that make Altro ...

Yotpo

Customer Success Manager (Ocean)

New York, NY · On-site

$100K - $125K/yr

Experience in customer success, account management, or brand partnerships, ideally in D2C, ... Experience working with Shopify or other ecommerce platforms. * Background working directly with ...

Yotpo

Customer Success Manager (Ocean)

Manhattan, NY · On-site

$100 - $125/hr

Experience in customer success, account management, or brand partnerships, ideally in D2C, ... Experience working with Shopify or other ecommerce platforms. * Background working directly with ...

Yotpo

Customer Success Manager (Ocean)

New York, NY · On-site

$100K - $125K/yr

Experience in customer success, account management, or brand partnerships, ideally in D2C, ... Experience working with Shopify or other ecommerce platforms. * Background working directly with ...

Impact.com

Customer Success Manager

New York, NY · On-site +1

$80K - $95K/yr

Today, over 5,000 global brands - including Walmart, Uber, Shopify, Lenovo, L'Oréal, and Fanatics ... As a Customer Success Manager, you will be an incredible product expert! This involves utilizing ...

impact.com

Customer Success Manager

New York, NY · On-site

$80K - $95K/yr

Today, over 5,000 global brands - including Walmart, Uber, Shopify, Lenovo, L'Oréal, and Fanatics ... As a Customer Success Manager, you will be an incredible product expert! This involves utilizing ...

Global-e

Client Success Manager

Manhattan, NY

$65K - $95K/yr

... merchants need to scale worldwide. We're a fast-moving, highly collaborative company where ... We are looking for a Client Success Manager to ensure the long-term success of our clients in North ...

Global-E

Client Success Manager

New York, NY · On-site

$65K - $95K/yr

... merchants need to scale worldwide. We're a fast-moving, highly collaborative company where ... We are looking for a Client Success Manager to ensure the long-term success of our clients in North ...

AppCard Inc

Customer Success Manager

Manhattan, NY · On-site

Company Description Have you ever wanted to reshape the way merchants do business? Are you passionate about technology? AppCard is looking for a business savvy Success Manager to deliver winning ...

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Showing results 1-20

All JobsShopify Merchant Success JobsShopify Merchant Success Manager JobsShopify Merchant Success Manager Jobs in New York

Shopify Merchant Success Manager information

See New York salary details

$35.6K

$90.9K

$153.2K

How much do shopify merchant success manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for shopify merchant success manager in New York is $90,875.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,100.00 and $108,300.00 per year, depending on experience, location, and employer.

What does a Shopify Merchant Success Manager do?

A Shopify Merchant Success Manager is responsible for helping Shopify merchants grow and succeed on the platform. They act as a dedicated point of contact for merchants, providing guidance on best practices, troubleshooting issues, and suggesting strategies to optimize store performance. Merchant Success Managers work closely with merchants to understand their business goals and offer tailored solutions, helping them leverage Shopify’s tools and resources effectively.

How does a Shopify Merchant Success Manager typically support merchants in overcoming operational challenges?

As a Shopify Merchant Success Manager, you play a key role in guiding merchants through common operational hurdles such as optimizing their store setup, streamlining order fulfillment, and integrating third-party applications. You'll regularly analyze merchant performance, offer tailored best practices, and collaborate closely with internal teams like support, product, and technical specialists to resolve complex issues. This role requires proactive communication and the ability to build long-term relationships that help merchants achieve sustainable growth and success on the Shopify platform.

What are the key skills and qualifications needed to thrive as a Shopify Merchant Success Manager, and why are they important?

To thrive as a Shopify Merchant Success Manager, you need a strong understanding of e-commerce operations, digital marketing, and customer relationship management, typically supported by experience in SaaS or online retail. Familiarity with Shopify’s platform, CRM tools like Salesforce, and analytics platforms such as Google Analytics is important. Exceptional communication, problem-solving, and proactive client engagement skills help you build trust and drive merchant growth. These abilities ensure you can effectively support merchants, optimize their success on Shopify, and contribute to customer retention.

What is the difference between Shopify Merchant Success Manager vs Shopify Partner Manager?

AspectShopify Merchant Success ManagerShopify Partner Manager
Primary FocusSupporting and growing individual merchants and storesManaging relationships with Shopify partners and agencies
Work EnvironmentDirect interaction with merchants, onboarding, training, and supportCollaborating with partners, onboarding new partners, and strategic planning
Required CredentialsKnowledge of e-commerce, customer service skills, Shopify platform familiarityUnderstanding of partner ecosystems, relationship management skills

The Shopify Merchant Success Manager primarily focuses on supporting individual merchants to optimize their stores and increase sales, while the Shopify Partner Manager works with Shopify partners and agencies to expand the Shopify ecosystem. Both roles require strong communication skills and platform knowledge but differ in their target audiences and daily responsibilities.

What are popular job titles related to Shopify Merchant Success Manager jobs in New York?

For Shopify Merchant Success Manager jobs in New York, the most frequently searched job titles are:

What job categories do people searching Shopify Merchant Success Manager jobs in New York look for?

The top searched job categories for Shopify Merchant Success Manager jobs in New York are:

What cities in New York are hiring for Shopify Merchant Success Manager jobs?

Cities in New York with the most Shopify Merchant Success Manager job openings:

Shopify Merchant Success Manager jobs near you
Infographic showing various Shopify Merchant Success Manager job openings in New York as of August 2026, with employment types broken down into 89% Full Time, 10% Part Time, and 1% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $90,875 per year, or $43.7 per hour.

Customer Success Manager

Meadowfi

Manhattan, NY • On-site

$85 - $132/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

Job description

About Meadow

Meadow is the modern payments platform for higher education that simplifies the entire student financial experience. We're transforming the $600 Billion higher education payments industry in the United States — building for universities what Shopify built for retail businesses, and bringing the entire student financial experience online.

The need for a platform like Meadow has never been greater. If you're passionate about our mission to empower students financially and strengthen economic mobility through higher education — and you're excited to join a highly ambitious, talented team — we'd love to hear from you.

About the Role Overview

As Meadow’s Customer Success Manager, your primary mission is to make our clients successful term-to-term — maintaining a high CSAT, high retention rates, and low churn rates.

Outcomes: What Success Looks Like
  • Increase in Logo Retention
  • Increase in CSAT
  • Decrease in Churn
About You What You Bring
  • Relevant Professional Experience
    • 4-6+ Years of Experience in Customer Success
    • Experience at an Early Stage Startup
  • Builder Mindset: High Agency x High Urgency
    • You own problems end-to-end.
    • You make consequential decisions that impact outcomes.
  • Relationship Management Skills
    • You have a track record of success building genuine trust with clients, becoming a reliable point of contact, and knowing when to elevate versus handle things directly.
  • Client Management Skills
    • You have a track record of success anticipating client needs before they surface as problems, keeping stakeholders informed, and setting clear expectations.
  • Renewal & Retention Expertise
    • You have a track record of success managing the commercial side of the client relationship — contract terms, renewal timelines, and how to build a case for continued investment.
  • Product Expertise
    • You have a track record of success guiding clients through complex products, troubleshooting issues, and connecting features to business outcomes.
What Makes You Stand Out
  • You have experience in B2B/Enterprise SaaS, FinTech, and/or Higher Education.
  • You’re excited to use AI as a core part of how you work.
Compensation and Benefits

This is a full-time position. Meadow wants all employees to be supported in their personal and professional development, so we take a comprehensive approach to compensation and benefits. The initial annual salary for this position is expected to range from $85,000- $132,000 USD. Actual compensation will depend on numerous factors such as: experience, knowledge and skills, qualifications, location, and other job-related factors.

In addition to the chance to positively impact the world while building a company around a $600B opportunity, Meadow offers:

  • Competitive Salary
  • Competitive Equity
  • 401(k) Retirement Savings Plan
  • Subsidized Medical, Dental, and Vision Insurance (with HSA & FSA Plans Available)
  • Flexible Paid Time Off
  • Paid Company Holidays
  • Paid Parental Leave
  • 1-2 Onsites Per Year
  • Membership in an Ambitious, Kind, No-Drama Team

We believe in hiring resourceful, curious people who are eager to learn and develop their skills. If you’re excited about this role but your experience doesn’t align exactly with the job description, we encourage you to go ahead and apply. You may be just the right candidate for this role.

Meadow is proud to be an equal opportunity employer. We celebrate diversity in all its forms, and we encourage our employees to participate as their authentic selves in our work environment. We strive to build better for all, towards a more open, inclusive space. Come as you are.

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