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Service Writer Jobs in Michigan (NOW HIRING)

Tri-County Truck Centers

Service Writer

Livonia, MI

Meet with customers and determine their needs for repair and/or service of their vehicle issues * Increase customer satisfaction by building customer relations. * Maintain the company's standards for ...

Tri-County Truck Centers

Service Writer

Livonia, MI · On-site

Meet with customers and determine their needs for repair and/or service of their vehicle issues * Increase customer satisfaction by building customer relations. * Maintain the company's standards for ...

Graff Chevrolet

Automotive Service Writer

Bay City, MI

$35K - $75K/yr

Automotive Service Writer As an automotive service writer at Graff Chevrolet of Bay City, you will be responsible for effectively communicating with customers regarding their vehicle service needs ...

Hodges Subaru

Express Service Writer

Ferndale, MI

Express Service Writer As an Express Service writer, you will own our customer's experience in the express service lane. You are the first point of contact with our customers and will be well-versed ...

Tri-County Truck Centers

Service Writer

Dearborn, MI · On-site

Meet with customers and determine their needs for repair and/or service of their vehicle issues * Increase customer satisfaction by building customer relations. * Maintain the company's standards for ...

New

Hodges Subaru

Express Service Writer

Ferndale, MI

As an Express Service writer, you will own our customer's experience in the express service lane. You are the first point of contact with our customers and will be well-versed in product offerings ...

Hodges Subaru

Express Service Writer

Ferndale, MI

As an Express Service writer, you will own our customer's experience in the express service lane. You are the first point of contact with our customers and will be well-versed in product offerings ...

Hodges Subaru

Express Service Writer

Ferndale, MI · On-site

As an Express Service writer, you will own our customer's experience in the express service lane. You are the first point of contact with our customers and will be well-versed in product offerings ...

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All JobsService Writer JobsService Writer Jobs in Michigan

Service Writer information

See Michigan salary details

$10

$21

$37

How much do service writer jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for service writer in Michigan is $21.17, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $24.33 per hour, depending on experience, location, and employer.

What is the difference between Service Writer vs Service Advisor?

AspectService WriterService Advisor
CredentialsHigh school diploma; some certifications preferredHigh school diploma; certifications like ASE may be beneficial
Work EnvironmentAuto repair shops, dealershipsAuto repair shops, dealerships
Job RoleRecords customer vehicle issues, writes repair ordersDiscusses vehicle issues with customers, recommends repairs
Customer InteractionPrimarily administrative, minimal technical discussionHigh customer interaction, technical explanations

Service Writer and Service Advisor roles often overlap, but Service Writers focus on documenting customer vehicle issues and creating repair orders, while Service Advisors engage more directly with customers to discuss repairs and recommend services. Both roles require good communication skills and industry knowledge, and they work closely within auto service environments.

What jobs pay 10,000 a month without a degree?

A Service Writer typically earns between $3,000 and $6,000 per month, depending on experience and location, and usually requires strong communication skills and automotive knowledge. Jobs that pay $10,000 a month without a degree often include sales roles, real estate agents, skilled trades like electricians or plumbers, and certain entrepreneurial ventures, which rely on experience, certifications, or commissions rather than formal education.

How does a Service Writer typically collaborate with technicians and customers throughout a repair order?

A Service Writer acts as the communication bridge between customers and the service technicians. They are responsible for accurately documenting customer concerns, explaining recommended services or repairs, and ensuring technicians have clear instructions. Throughout the process, Service Writers update customers on the status of their vehicles and relay important feedback from technicians. Effective collaboration ensures smooth workflow, minimizes misunderstandings, and enhances customer satisfaction.

How do service writers get paid?

Service writers typically earn a combination of base salary and commissions or bonuses based on sales, repairs, or customer satisfaction. They may also receive benefits such as health insurance and paid time off, depending on the employer. Compensation structures can vary by dealership or service center, and strong communication and sales skills are often important for earning incentives.

What are the key skills and qualifications needed to thrive as a Service Writer, and why are they important?

To thrive as a Service Writer, you need a solid understanding of automotive systems, strong organizational skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and customer relationship management (CRM) tools is often required. Exceptional communication, active listening, and problem-solving abilities help you effectively interact with customers and technicians. These skills ensure accurate service documentation, efficient workflow, and a high level of customer satisfaction in a fast-paced environment.

What Is a Service Writer?

As a service writer, you are an automotive professional who works as a liaison between customers and a variety of automotive service providers, including mechanics, dealerships, and other related entities. You work as an advisor to explain to customers the repairs that may be needed on their vehicle and the suggestions being made by the mechanic. It is your job to ensure the customer gets only the services they need while paying a price appropriate to the costs of labor and parts. You must be an excellent communicator and knowledgeable about cars and the automotive industry.

What is the hardest job at a car dealership?

The service writer role at a car dealership can be challenging due to the need to manage customer expectations, coordinate repairs with technicians, and handle high-pressure situations. It requires strong communication skills, organization, and the ability to work under tight deadlines. The job often involves multitasking and maintaining customer satisfaction in a fast-paced environment.

What exactly does a service writer do?

A service writer acts as the primary point of contact between customers and an auto repair shop, documenting vehicle issues, estimating repair costs, and communicating service progress. They coordinate with technicians, prepare work orders, and ensure customer satisfaction throughout the service process.

What does a Service Writer do?

A Service Writer acts as a liaison between customers and the service department in automotive or equipment repair shops. They are responsible for understanding customers' repair and maintenance needs, creating work orders, providing estimates, and communicating job status updates. Service Writers also coordinate with technicians to ensure repairs are completed accurately and on time. Their role is crucial for delivering excellent customer service and ensuring efficient workflow in the service department.
More about Service Writer jobs
What are popular job titles related to Service Writer jobs in Michigan? For Service Writer jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Service Writer jobs in Michigan look for? The top searched job categories for Service Writer jobs in Michigan are:
What cities in Michigan are hiring for Service Writer jobs? Cities in Michigan with the most Service Writer job openings:
What are popular job titles related to Service Writer jobs in MI? For Service Writer jobs in MI, the most frequently searched job titles are:
Service Writer jobs near you
Infographic showing various Service Writer job openings in Michigan as of June 2026, with employment types broken down into 95% Full Time, 2% Part Time, and 3% Contract. Highlights an 100% In-person job distribution, with an average salary of $44,032 per year, or $21.2 per hour.

Service Writer

Tri-County Truck Centers

Livonia, MI

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

Job description

Every employee with Tri-County International Trucks/Idealease is absolutely critical to its success. We have successfully served the Michigan business community for over 50 years and we take great pride in our reputation. Our rapid growth and fast-paced environment make this an awesome place to work. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated.
What We Offer:

  • A generous and competitive pay plan
  • Company paid uniforms
  • Medical
  • Dental
  • Vision
  • Legal Plan and Identity Theft insurance
  • 401K Match
  • Life & Disability Insurance (employer paid basic life and short term disability)
  • Optional Life Insurance
  • Closed on Sundays
  • Paid vacation
  • Six paid holidays
  • Special employee pricing on parts and free truck rental
RESPONSIBILITIES:
  • Meet with customers and determine their needs for repair and/or service of their vehicle issues
  • Increase customer satisfaction by building customer relations.
  • Maintain the company's standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations.
  • Monitor the progress of each vehicle throughout the day, and update customers frequently
  • Increase profitability by maximizing sales & execute retail promotions.
  • Responsible for overseeing the technician working on customers' vehicles, including their time management/efficiency, parts ordering, and job completion times.
  • Oversee and participate in quality control.
  • Participate in the development and documentation of Standard Operating Procedures as appropriate.
  • Notifying Service Manager of incoming work and assisting in the scheduling of work.
  • Rotate phone to the after-hours emergency road service line as scheduled
REQUIREMENTS:
  • Must have a minimum of 1-3 years of work-related experience
  • Some college or technical school training centered on heavy truck or equipment repair and maintenance preferred.
  • Proficient use of computers/business machines
  • General knowledge of repairs and/or parts in a commercial/heavy-duty truck and/or construction equipment field is required.
  • Must have strong technical, computer, and software skills with the ability to learn the dealership maintenance management program.
  • Valid operator's license (CDL a plus), drug screen, and criminal clearances are also required.

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