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Service Writer Jobs in Michigan (NOW HIRING)

Car Guys

Automotive Service Writer

Grand Rapids, MI · On-site

Automotive service advisor, Automotive Service writer, Automotive dealership service writer, Automotive dealership service advisor, Auto service writer, auto service advisor, auto advisor, auto ...

Midas

Service writer

Lansing, MI · On-site

$70K - $98K/yr

Manage the repair order process from write-up to invoicing and payment. * Consistently meet or exceed sales targets and KPIs for service categories. * Maintain high standards of organization ...

Car Guys

Automotive Service Writer

Detroit, MI · On-site

Automotive service advisor, Automotive Service writer, Automotive dealership service writer, Automotive dealership service advisor, Auto service writer, auto service advisor, auto advisor, auto ...

CarGuys Inc.

Automotive Service Writer

Detroit, MI

$60K - $90K/yr

Automotive service advisor, Automotive Service writer, Automotive dealership service writer, Automotive dealership service advisor, Auto service writer, auto service advisor, auto advisor, auto ...

Midas

Service Writer

Livonia, MI · On-site

$75K - $110K/yr

Prior experience in automotive service writing or customer service preferred. * Strong communication and interpersonal skills. * Ability to multitask in a fast-paced environment. * Basic automotive ...

Midas

Service Writer

Livonia, MI · On-site

$75K - $110K/yr

Prior experience in automotive service writing or customer service preferred. * Strong communication and interpersonal skills. * Ability to multitask in a fast-paced environment. * Basic automotive ...

Car Guys Inc.

Automotive Service Writer

Detroit, MI

$55K - $85K/yr

Automotive service advisor, Automotive Service writer, Automotive dealership service writer, Automotive dealership service advisor, Auto service writer, auto service advisor, auto advisor, auto ...

Midas

Service writer

Canton, MI · On-site

$70K - $98K/yr

Prior experience in automotive service writing or customer service preferred. * Strong communication and interpersonal skills. * Ability to multitask in a fast-paced environment. * Basic automotive ...

Midas

Service writer

Canton, MI · On-site

$70K - $98K/yr

Prior experience in automotive service writing or customer service preferred. * Strong communication and interpersonal skills. * Ability to multitask in a fast-paced environment. * Basic automotive ...

Tri-County Truck Centers

Service Writer

Livonia, MI · On-site

Meet with customers and determine their needs for repair and/or service of their vehicle issues * Increase customer satisfaction by building customer relations. * Maintain the company's standards for ...

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All JobsService Writer JobsService Writer Jobs in Michigan

Service Writer information

See Michigan salary details

$10

$21

$37

How much do service writer jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for service writer in Michigan is $21.17, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $24.33 per hour, depending on experience, location, and employer.

What is the difference between Service Writer vs Service Advisor?

AspectService WriterService Advisor
CredentialsHigh school diploma; some certifications preferredHigh school diploma; certifications like ASE may be beneficial
Work EnvironmentAuto repair shops, dealershipsAuto repair shops, dealerships
Job RoleRecords customer vehicle issues, writes repair ordersDiscusses vehicle issues with customers, recommends repairs
Customer InteractionPrimarily administrative, minimal technical discussionHigh customer interaction, technical explanations

Service Writer and Service Advisor roles often overlap, but Service Writers focus on documenting customer vehicle issues and creating repair orders, while Service Advisors engage more directly with customers to discuss repairs and recommend services. Both roles require good communication skills and industry knowledge, and they work closely within auto service environments.

How does a Service Writer typically collaborate with technicians and customers throughout a repair order?

A Service Writer acts as the communication bridge between customers and the service technicians. They are responsible for accurately documenting customer concerns, explaining recommended services or repairs, and ensuring technicians have clear instructions. Throughout the process, Service Writers update customers on the status of their vehicles and relay important feedback from technicians. Effective collaboration ensures smooth workflow, minimizes misunderstandings, and enhances customer satisfaction.

How do service writers get paid?

Service writers typically earn a combination of base salary and commissions or bonuses based on sales, repairs, or customer satisfaction. They may also receive benefits such as health insurance and paid time off, and their pay can vary depending on experience, location, and the employer's compensation structure.

What are the key skills and qualifications needed to thrive as a Service Writer, and why are they important?

To thrive as a Service Writer, you need a solid understanding of automotive systems, strong organizational skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and customer relationship management (CRM) tools is often required. Exceptional communication, active listening, and problem-solving abilities help you effectively interact with customers and technicians. These skills ensure accurate service documentation, efficient workflow, and a high level of customer satisfaction in a fast-paced environment.

What Is a Service Writer?

As a service writer, you are an automotive professional who works as a liaison between customers and a variety of automotive service providers, including mechanics, dealerships, and other related entities. You work as an advisor to explain to customers the repairs that may be needed on their vehicle and the suggestions being made by the mechanic. It is your job to ensure the customer gets only the services they need while paying a price appropriate to the costs of labor and parts. You must be an excellent communicator and knowledgeable about cars and the automotive industry.

Do service writers at car dealerships make commissions?

Service writers at car dealerships typically do not earn commissions; their compensation is usually salary-based or includes bonuses for meeting service department goals. Their role involves communicating customer needs and estimating repairs, and they often work in a customer service environment with standard working hours.

What skills do service writers need?

Service writers need strong communication skills to explain repairs and services clearly, as well as good customer service abilities to handle client interactions. They should have knowledge of automotive systems, basic technical understanding, and proficiency with computer software such as dealership management systems. Organizational skills and attention to detail are also important for accurately documenting work and parts orders.

What exactly does a service writer do?

A service writer acts as the primary point of contact between customers and the service department at an auto repair shop or dealership. They listen to customer concerns, create repair orders, communicate service needs to technicians, and provide cost estimates. Strong communication skills and knowledge of automotive systems are essential for this role.

What does a Service Writer do?

A Service Writer acts as a liaison between customers and the service department in automotive or equipment repair shops. They are responsible for understanding customers' repair and maintenance needs, creating work orders, providing estimates, and communicating job status updates. Service Writers also coordinate with technicians to ensure repairs are completed accurately and on time. Their role is crucial for delivering excellent customer service and ensuring efficient workflow in the service department.
More about Service Writer jobs
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Service Writer jobs near you

Service writer

Midas Auto & Tires - Southeast Michigan

Canton, MI

$70K - $98K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Job description

Benefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Vision insurance
  • Paid time off

Halco Group dba Midas is a family-owned company founded in 2013, We are a multi-unit Tire & Auto Service retailer dedicated to providing quality service with a unique customer experience that exceeds expectations.
The Service Advisor is a positive, high-energy, customer-focused position in a fast-paced tire and automotive service facility.
Drive Sales & Profitability: Gross Profit, Parts Margin, Tire Sales, Finance, etc.
Customer Satisfaction: Deliver 90% or higher Scores i.e NPS, Google
Support shop productivity by managing workflow and scheduling effectively.

Responsibilities:
  • Act as Main Sales person and contact for customers.
  • Write and sell Maintenance, Repairs & Tires work confidently.
  • Clearly explain recommendations and costs.
  • Coordinate with technicians to complete work on time.
  • Manage the repair order process from write-up to invoicing and payment.
  • Consistently meet or exceed sales targets and KPIs for service categories.
  • Maintain high standards of organization, cleanliness, and professionalism at the front desk.
Qualifications
  • Prior experience in automotive service writing or customer service preferred.
  • Strong communication and interpersonal skills.
  • Ability to multitask in a fast-paced environment.
  • Basic automotive knowledge and a passion for the industry.
  • High integrity, attention to detail, and a sales-oriented mindset.
  • Comfortable using point-of-sale software and digital inspection tools.
  • Valid drivers license required.
Job Benefits:
  • Competitive base pay + commission
  • Group health insurance (BCBS)
  • 401(k) Company Program
  • Paid Time Off
  • Paid holidays
  • High-Volume Store Opportunity
  • Clean and modern environment