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Service Writer Jobs in Michigan (NOW HIRING)

Load King

SERVICE WRITER

Grass Lake, MI · On-site

Service Writer Custom Truck One Source has changed the way the industry looks at specialized truck and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment ...

Mersino Dewatering Inc

Service Writer

Wayland, MI · On-site

$17 - $24/hr

The primary responsibility of the Service Writer is to assist the Service Manager with organization of the Service Department as well as managing, evaluating and executing the daily administrative ...

Car Guys

Automotive Service Writer

Grand Rapids, MI

Automotive service advisor, Automotive Service writer, Automotive dealership service writer, Automotive dealership service advisor, Auto service writer, auto service advisor, auto advisor, auto ...

Car Guys

Automotive Service Writer

Detroit, MI

Automotive service advisor, Automotive Service writer, Automotive dealership service writer, Automotive dealership service advisor, Auto service writer, auto service advisor, auto advisor, auto ...

Midas

Service writer

Lansing, MI · On-site

$70K - $98K/yr

Manage the repair order process from write-up to invoicing and payment. * Consistently meet or exceed sales targets and KPIs for service categories. * Maintain high standards of organization ...

New

Car Guys Inc.

Automotive Service Writer

Detroit, MI

$55K - $85K/yr

Automotive service advisor, Automotive Service writer, Automotive dealership service writer, Automotive dealership service advisor, Auto service writer, auto service advisor, auto advisor, auto ...

Midas

Service writer

Canton, MI · On-site

$70K - $98K/yr

Prior experience in automotive service writing or customer service preferred. * Strong communication and interpersonal skills. * Ability to multitask in a fast-paced environment. * Basic automotive ...

Midas

Service Writer

Livonia, MI · On-site

$75K - $110K/yr

Prior experience in automotive service writing or customer service preferred. * Strong communication and interpersonal skills. * Ability to multitask in a fast-paced environment. * Basic automotive ...

Midas

Service writer

Canton, MI

$70K - $98K/yr

Prior experience in automotive service writing or customer service preferred. * Strong communication and interpersonal skills. * Ability to multitask in a fast-paced environment. * Basic automotive ...

Midas

Service Writer

Livonia, MI · On-site

$75K - $110K/yr

Prior experience in automotive service writing or customer service preferred. * Strong communication and interpersonal skills. * Ability to multitask in a fast-paced environment. * Basic automotive ...

Custom Truck One Source

SERVICE WRITER

Jackson, MI

We are looking for Service Writer, who will partner with our team. The role is located at our Grass Lake, Michigan location. You will be responsible for providing quality products to our customers in ...

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Service Writer information

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$10

$21

$37

How much do service writer jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for service writer in Michigan is $21.17, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $24.33 per hour, depending on experience, location, and employer.

What is the difference between Service Writer vs Service Advisor?

AspectService WriterService Advisor
CredentialsHigh school diploma; some certifications preferredHigh school diploma; certifications like ASE may be beneficial
Work EnvironmentAuto repair shops, dealershipsAuto repair shops, dealerships
Job RoleRecords customer vehicle issues, writes repair ordersDiscusses vehicle issues with customers, recommends repairs
Customer InteractionPrimarily administrative, minimal technical discussionHigh customer interaction, technical explanations

Service Writer and Service Advisor roles often overlap, but Service Writers focus on documenting customer vehicle issues and creating repair orders, while Service Advisors engage more directly with customers to discuss repairs and recommend services. Both roles require good communication skills and industry knowledge, and they work closely within auto service environments.

What jobs pay 10,000 a month without a degree?

A Service Writer typically earns between $3,000 and $6,000 per month, depending on experience and location, and usually requires strong communication skills and automotive knowledge. Jobs that pay $10,000 a month without a degree often include sales roles, real estate agents, skilled trades like electricians or plumbers, and certain entrepreneurial ventures, which rely on experience, certifications, or commissions rather than formal education.

How does a Service Writer typically collaborate with technicians and customers throughout a repair order?

A Service Writer acts as the communication bridge between customers and the service technicians. They are responsible for accurately documenting customer concerns, explaining recommended services or repairs, and ensuring technicians have clear instructions. Throughout the process, Service Writers update customers on the status of their vehicles and relay important feedback from technicians. Effective collaboration ensures smooth workflow, minimizes misunderstandings, and enhances customer satisfaction.

How do service writers get paid?

Service writers typically earn a combination of base salary and commissions or bonuses based on sales, repairs, or customer satisfaction. They may also receive benefits such as health insurance and paid time off, depending on the employer. Compensation structures can vary by dealership or service center, and strong communication and sales skills are often important for earning incentives.

What are the key skills and qualifications needed to thrive as a Service Writer, and why are they important?

To thrive as a Service Writer, you need a solid understanding of automotive systems, strong organizational skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and customer relationship management (CRM) tools is often required. Exceptional communication, active listening, and problem-solving abilities help you effectively interact with customers and technicians. These skills ensure accurate service documentation, efficient workflow, and a high level of customer satisfaction in a fast-paced environment.

What Is a Service Writer?

As a service writer, you are an automotive professional who works as a liaison between customers and a variety of automotive service providers, including mechanics, dealerships, and other related entities. You work as an advisor to explain to customers the repairs that may be needed on their vehicle and the suggestions being made by the mechanic. It is your job to ensure the customer gets only the services they need while paying a price appropriate to the costs of labor and parts. You must be an excellent communicator and knowledgeable about cars and the automotive industry.

What is the hardest job at a car dealership?

The service writer role at a car dealership can be challenging due to the need to manage customer expectations, coordinate repairs with technicians, and handle high-pressure situations. It requires strong communication skills, organization, and the ability to work under tight deadlines. The job often involves multitasking and maintaining customer satisfaction in a fast-paced environment.

What exactly does a service writer do?

A service writer acts as the primary point of contact between customers and an auto repair shop, documenting vehicle issues, estimating repair costs, and communicating service progress. They coordinate with technicians, prepare work orders, and ensure customer satisfaction throughout the service process.

What does a Service Writer do?

A Service Writer acts as a liaison between customers and the service department in automotive or equipment repair shops. They are responsible for understanding customers' repair and maintenance needs, creating work orders, providing estimates, and communicating job status updates. Service Writers also coordinate with technicians to ensure repairs are completed accurately and on time. Their role is crucial for delivering excellent customer service and ensuring efficient workflow in the service department.
More about Service Writer jobs
What are popular job titles related to Service Writer jobs in Michigan? For Service Writer jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Service Writer jobs in Michigan look for? The top searched job categories for Service Writer jobs in Michigan are:
What cities in Michigan are hiring for Service Writer jobs? Cities in Michigan with the most Service Writer job openings:
What are popular job titles related to Service Writer jobs in MI? For Service Writer jobs in MI, the most frequently searched job titles are:
Service Writer jobs near you
Infographic showing various Service Writer job openings in Michigan as of June 2026, with employment types broken down into 95% Full Time, 2% Part Time, and 3% Contract. Highlights an 100% In-person job distribution, with an average salary of $44,032 per year, or $21.2 per hour.
SERVICE WRITER

SERVICE WRITER

Load King

Grass Lake, MI • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

Service Writer

Custom Truck One Source has changed the way the industry looks at specialized truck and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, remanufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers. Your success is what's next with Custom Truck One Source.

Are you a driven candidate with solid experience? If so, we are looking for you! We are looking for a Service Writer, who will partner with our team. The role is located at our Grass Lake, Michigan location. You will be responsible for providing quality products to our customers in a timely, cost-efficient manner.

Essential Duties and Responsibilities
  • Identifies problems and services by listening to customer's description of symptoms; clarifying description of problems
  • Verifies warranty and service contract coverage by examining records and papers; explaining provisions.
  • Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
  • Contact fleet management companies that require authorization to start work, or require estimates before authorizing repairs to begin.
  • Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
  • Assisting with scheduling work and issuing work to Service Technicians.
  • Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
  • Updates job knowledge by participating in educational opportunities; reading manufacturers'
  • Communicate with parts department to determine and locate part numbers for units.
  • Call customers to let them know equipment is ready to be picked up.
  • Process invoices and payments for service repairs.
  • Create and maintain a safe working environment.
Required Skills and Qualifications
  • High school diploma or the equivalent
  • Knowledge of aerial vehicles, equipment and heavy & light duty trucks a preferred.
  • Previous experience in a similar role
  • Professional personal appearance
  • Extremely detail oriented and accurate
  • Must be able to work in a fast-paced environment, set priorities, and adapt to changing work priorities
  • Must be self-sufficient and driven, meeting deadlines and schedules
  • General aptitude in working with common computer software (MS Office Suite, internet, etc.) to process orders. Knowledge of inventory software (M3, etc.) to process repair orders.
  • Must be able to communicate effectively and professionally, both verbally and in writing.
  • This job requires "people" skills and a genuine desire to service the client. A positive attitude and willingness to maintain a professional demeanor with clients and team members is essential to this position
  • Ability to work with basic mathematical concepts. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
  • Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Benefits
  • 401(k) with Employer Match
  • Competitive Health Care
  • Dental, Vision, and Life Insurance
  • Paid Vacation, Sick and Holidays
  • STD/ LTD
  • Partner Discounts
  • Investment in Employee Development
  • Tuition Reimbursement

Custom Truck One Source provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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