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Service Writer Jobs in Fenton, MI (NOW HIRING)

Walmart

Auto Care Center Service Writer

Grand Blanc, MI · On-site

$15 - $28/hr

... services offered at Walmart. The Auto Care Center is a rewarding place to work with opportunities for advanced associate training, business development, and application of technology. Benefits ...

Walmart

Auto Care Center Service Writer

Owosso, MI · On-site

$14 - $27/hr

... services offered at Walmart. The Auto Care Center is a rewarding place to work with opportunities for advanced associate training, business development, and application of technology. Benefits ...

Walmart

Auto Care Center Service Writer

Clio, MI · On-site

$15 - $28/hr

... services offered at Walmart. The Auto Care Center is a rewarding place to work with opportunities for advanced associate training, business development, and application of technology. Benefits ...

MANAGED REHABilitation Consultants, Inc.

Be Seen First

In Office Writer

Plymouth, MI · On-site

$21/hr

You will be writing our field reports as well as making sure they are in grammatical, formatting ... Our firm services pediatric to geriatric aged clients. We specialize in assisting individuals and ...

MANAGED REHABilitation Consultants, Inc.

Be Seen First

In Office Writer

Northville, MI · On-site

$21/hr

You will be writing our field reports as well as making sure they are in grammatical, formatting ... Our firm services pediatric to geriatric aged clients. We specialize in assisting individuals and ...

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All JobsService Writer JobsService Writer Jobs in Fenton, MI

Service Writer information

See Fenton, MI salary details

$10

$21

$38

How much do service writer jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for service writer in Fenton, MI is $21.93, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $25.19 per hour, depending on experience, location, and employer.

What is a service writer?

As a service writer, you are an automotive professional who works as a liaison between customers and a variety of automotive service providers, including mechanics, dealerships, and other related entities. You work as an advisor to explain to customers the repairs that may be needed on their vehicle and the suggestions being made by the mechanic. It is your job to ensure the customer gets only the services they need while paying a price appropriate to the costs of labor and parts. You must be an excellent communicator and knowledgeable about cars and the automotive industry.

What does a service writer do?

A Service Writer acts as a liaison between customers and the service department in automotive or equipment repair shops. They are responsible for understanding customers' repair and maintenance needs, creating work orders, providing estimates, and communicating job status updates. Service Writers also coordinate with technicians to ensure repairs are completed accurately and on time. Their role is crucial for delivering excellent customer service and ensuring efficient workflow in the service department.

What skills and qualifications are needed to thrive as a service writer?

To thrive as a Service Writer, you need a solid understanding of automotive systems, strong organizational skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and customer relationship management (CRM) tools is often required. Exceptional communication, active listening, and problem-solving abilities help you effectively interact with customers and technicians. These skills ensure accurate service documentation, efficient workflow, and a high level of customer satisfaction in a fast-paced environment.

How does a service writer typically collaborate with technicians and customers throughout a repair order?

A Service Writer acts as the communication bridge between customers and the service technicians. They are responsible for accurately documenting customer concerns, explaining recommended services or repairs, and ensuring technicians have clear instructions. Throughout the process, Service Writers update customers on the status of their vehicles and relay important feedback from technicians. Effective collaboration ensures smooth workflow, minimizes misunderstandings, and enhances customer satisfaction.

What is the difference between Service Writer vs Service Advisor?

AspectService WriterService Advisor
CredentialsHigh school diploma; some certifications preferredHigh school diploma; certifications like ASE may be beneficial
Work EnvironmentAuto repair shops, dealershipsAuto repair shops, dealerships
Job RoleRecords customer vehicle issues, writes repair ordersDiscusses vehicle issues with customers, recommends repairs
Customer InteractionPrimarily administrative, minimal technical discussionHigh customer interaction, technical explanations

Service Writer and Service Advisor roles often overlap, but Service Writers focus on documenting customer vehicle issues and creating repair orders, while Service Advisors engage more directly with customers to discuss repairs and recommend services. Both roles require good communication skills and industry knowledge, and they work closely within auto service environments.

Can you be a service writer with no experience?

Service writers can often start with little to no experience if they have strong communication skills and a basic understanding of automotive or technical terminology. Employers may provide on-the-job training, and certifications like ASE can improve job prospects, but prior experience is not always required for entry-level positions.

Does a service writer need a degree?

A service writer typically does not need a college degree but should have strong communication skills, basic automotive knowledge, and customer service experience. Some employers may prefer or require certifications or technical training related to automotive repair or service management.

How much does a service writer make?

A service writer's average salary in Texas typically ranges from $35,000 to $55,000 per year, depending on experience, location, and the size of the dealership or repair shop. Some service writers earn additional commissions or bonuses based on sales and customer satisfaction.
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Service Writer jobs near you
Infographic showing various Service Writer job openings in Fenton, MI as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $45,604 per year, or $21.9 per hour.

Service Writer/Advisor

Apex Automotive

Whitmore Lake, MI

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 4 hours ago

Job description

Description

The Detroit Garage in Whitmore Lake, MI is looking to hire an exceptional Service Advisor to join our winning team! With 10 locations and rapidly expanding, The Detroit Garage provides the highest quality automotive services to its customers and is changing the way people think about auto repair. We believe in providing the highest quality automotive services to our customers and doing things right the first time. If being part of a successful company that treats its employees like family is important to you, then The Detroit Garage is where you should be!


The Service Advisor is responsible for building strong customer relationships, providing excellent customer service, and selling recommended services and repairs. Service Writers will greet and consult customers on their needs, while providing value-added recommendations and education on services that will result in long-term cost-savings.



Requirements

 RESPONSIBILITIES

  • Ensure customers receive prompt, courteous, and effective service either in-person or by phone
  • Act as a point of contact between technicians and customers
  • Perform a vehicle walk-around and documentation of customer concerns to enable technicians to properly diagnose and service the vehicle
  • Keep customers informed on completion times, service expenses, and possible changes
  • Follow and promote our high standards of safety, organization, and cleanliness

BENEFITS

  • Competitive compensation plans with commissions
  • Weekly pay
  • Full-time work with a convenient Monday - Friday workweek ( NO WEEKENDS)
  • Generous benefits and perks (health, vision, dental, and life insurance)
  • State-of-the-art facilities that are clean and well-maintained
  • Employee discounts
  • Paid holidays, sick days, and PTO
  • Paid training

QUALIFICATIONS

  • Automotive knowledge with at least 1-2 years of working experience as an Automotive Service Advisor-REQUIRED
  • Career-minded individuals looking to grow within the company
  • Exceptional customer service skills
  • Honesty and integrity, with a positive attitude and strong work ethic
  • Team-first mentality
  • Valid driver's license-REQUIRED

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