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Service Writer Jobs in Lansing, MI (NOW HIRING)

Walmart

Auto Care Center Service Writer

Charlotte, MI · On-site

$14 - $27/hr

... services offered at Walmart. The Auto Care Center is a rewarding place to work with opportunities for advanced associate training, business development, and application of technology. Benefits ...

Walmart

Auto Care Center Service Writer

Owosso, MI · On-site

$14 - $27/hr

... services offered at Walmart. The Auto Care Center is a rewarding place to work with opportunities for advanced associate training, business development, and application of technology. Benefits ...

MRM Motors Inc.

Motorspots Technician

Dimondale, MI · On-site

Continually improve this "efficiency" skill. · Maintain productivity (time spent working on billable jobs) as close to 100% as possible. · Accept work assignments from Service Writer/Manager. · ...

MRM Motors Inc.

Motorspots Technician

Dimondale, MI · On-site

Continually improve this "efficiency" skill. · Maintain productivity (time spent working on billable jobs) as close to 100% as possible. · Accept work assignments from Service Writer/Manager. · ...

Codetech Inc

Technical Writer

Lansing, MI · On-site

Technical Writer 3, DTMB Agency Services Supporting MDARD DTMB Agency Services is seeking a Technical Writer 3 to support agency initiatives to review and update documents and web published content ...

Stem Xpert

Technical Writer

Lansing, MI

Our tightly integrated offerings are tailored to each client's requirements and span the services ... written communication skills MS Office Proficient, specifically MS Word and MS Powerpoint ...

1 point system

Technical Writer

Lansing, MI · On-site

* 5+ years of experience in technical writing and editing for the software development industry. * 4+ years of experience in technical writing and editing for the financial industry. * 4+ years of ...

Ask IT consulting

Sr. Technical Writer

Lansing, MI · On-site

... services. Ask IT is a minority-owed enterprise; it has been founded on providing the highest ... Position: Sr. Technical Writer Location: Lansing MI 48909 Duration: 12 months plus extension ...

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Service Writer information

See Lansing, MI salary details

$11

$24

$43

How much do service writer jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for service writer in Lansing, MI is $24.63, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $28.27 per hour, depending on experience, location, and employer.

What is a service writer?

As a service writer, you are an automotive professional who works as a liaison between customers and a variety of automotive service providers, including mechanics, dealerships, and other related entities. You work as an advisor to explain to customers the repairs that may be needed on their vehicle and the suggestions being made by the mechanic. It is your job to ensure the customer gets only the services they need while paying a price appropriate to the costs of labor and parts. You must be an excellent communicator and knowledgeable about cars and the automotive industry.

What does a service writer do?

A Service Writer acts as a liaison between customers and the service department in automotive or equipment repair shops. They are responsible for understanding customers' repair and maintenance needs, creating work orders, providing estimates, and communicating job status updates. Service Writers also coordinate with technicians to ensure repairs are completed accurately and on time. Their role is crucial for delivering excellent customer service and ensuring efficient workflow in the service department.

What skills and qualifications are needed to thrive as a service writer?

To thrive as a Service Writer, you need a solid understanding of automotive systems, strong organizational skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and customer relationship management (CRM) tools is often required. Exceptional communication, active listening, and problem-solving abilities help you effectively interact with customers and technicians. These skills ensure accurate service documentation, efficient workflow, and a high level of customer satisfaction in a fast-paced environment.

How does a service writer typically collaborate with technicians and customers throughout a repair order?

A Service Writer acts as the communication bridge between customers and the service technicians. They are responsible for accurately documenting customer concerns, explaining recommended services or repairs, and ensuring technicians have clear instructions. Throughout the process, Service Writers update customers on the status of their vehicles and relay important feedback from technicians. Effective collaboration ensures smooth workflow, minimizes misunderstandings, and enhances customer satisfaction.

What is the difference between Service Writer vs Service Advisor?

AspectService WriterService Advisor
CredentialsHigh school diploma; some certifications preferredHigh school diploma; certifications like ASE may be beneficial
Work EnvironmentAuto repair shops, dealershipsAuto repair shops, dealerships
Job RoleRecords customer vehicle issues, writes repair ordersDiscusses vehicle issues with customers, recommends repairs
Customer InteractionPrimarily administrative, minimal technical discussionHigh customer interaction, technical explanations

Service Writer and Service Advisor roles often overlap, but Service Writers focus on documenting customer vehicle issues and creating repair orders, while Service Advisors engage more directly with customers to discuss repairs and recommend services. Both roles require good communication skills and industry knowledge, and they work closely within auto service environments.

Can you be a service writer with no experience?

Service writers can often start with little to no experience if they have strong communication skills and a basic understanding of automotive or technical terminology. Employers may provide on-the-job training, and certifications like ASE can improve job prospects, but prior experience is not always required for entry-level positions.

Does a service writer need a degree?

A service writer typically does not need a college degree but should have strong communication skills, basic automotive knowledge, and customer service experience. Some employers may prefer or require certifications or technical training related to automotive repair or service management.

How much does a service writer make?

A service writer's average salary in Texas typically ranges from $35,000 to $55,000 per year, depending on experience, location, and the size of the dealership or repair shop. Some service writers earn additional commissions or bonuses based on sales and customer satisfaction.
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What job categories do people searching Service Writer jobs in Lansing, MI look for?

The top searched job categories for Service Writer jobs in Lansing, MI are:

What cities near Lansing, MI are hiring for Service Writer jobs?

Cities near Lansing, MI with the most Service Writer job openings:

Service Writer jobs near you
Infographic showing various Service Writer job openings in Lansing, MI as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $51,240 per year, or $24.6 per hour.

Automotive Service Writer - Sales/Customer Service

Lansing, MI • On-site

Midas

5.4

Company rating: 5.4 out of 10

Based on 159 frontline employees who took The Breakroom Quiz

315th of 373 rated vehicle maintenance

People enjoy working here

Respectful managers

Learn more about Midasexternal

$88K - $161K/yr

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Join Our Winning Team

Midas is a family-owned automotive repair and tire retailer. We also provide roadside assistance throughout the Metro Detroit Area. Our mission is to provide quality service while delivering a unique customer experience and exceeding expectations. We are one of the fastest growing companies in the area, and have extensive career opportunities. Come join our family and help develop your career path.

Benefits:
  • Health insurance
  • Paid time off
  • Vision insurance
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Dental insurance

Turn car trouble into customer trust — and get paid like a closer.

You're the first face customers see and the person they trust to tell them what their car actually needs. If you can explain a brake job in plain English, keep a busy counter moving, and close the sale without being pushy — this is your shop. We're Halco Group, a family-owned, multi-unit Midas operation growing fast across Metro Detroit. Our Southfield store is high-volume, which means more cars, more customers, and more commission.

How You Get To $98K

Your pay is competitive base + uncapped commission on the work you write and sell — maintenance, repairs, and tires. Our busiest writers at high-volume stores consistently earn in the top half of the range. You control the number.

What You'll Do
  • Own the front counter: greet customers, write repair orders, and guide them from estimate to invoice
  • Recommend and sell maintenance, repair, and tire work — clearly, honestly, confidently
  • Translate technician findings into recommendations customers understand and approve
  • Coordinate with techs to keep the shop schedule moving and promises kept
  • Keep the front desk sharp, organized, and professional
What You Bring
  • Experience in automotive service writing, parts counter, or a customer-facing sales role (strongly preferred — but we'll train the right closer)
  • Basic automotive knowledge and real interest in the industry
  • Strong communicator who can juggle phones, walk-ins, and a full schedule board
  • Comfortable with point-of-sale systems and digital inspection tools
  • Valid driver's license
The Schedule, Upfront

This is a 5-day, 45–50 hour week including Saturdays. It's a busy store — that's why the earning potential is what it is. If that works for you, we'd love to talk.

  • $70,000–$98,800/year (base + uncapped commission)
  • Group health insurance (BCBS) + dental + vision
  • 401(k) with company match
  • Paid time off + 8 paid holidays
  • Employee discounts and team outings
  • Clean, modern, high-volume store

We promote from within. Our store managers earn $88,000–$161,000/year, and several started right where you would — at the counter. Join one of the fastest-growing Midas groups in Michigan and we'll build your career path with you. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Compensation: $70,000.00 - $105,245.00 per year.

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