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Service Writer Jobs in Jackson, MI (NOW HIRING)

Vermeer Midwest-Marne

Service Writer

Fowlerville, MI · On-site

Service Writer - Fowlerville, MI About Us You're not likely to find another company like Vermeer Midwest. Our people are from all walks of life, rolling up our sleeves and getting tough work done ...

Vermeer Midwest

Service Writer

Fowlerville, MI · On-site

Service Writer - Fowlerville, MI You're not likely to find another company like Vermeer Midwest. Our people are from all walks of life, rolling up our sleeves and getting tough work done every day ...

Custom Truck One Source

SERVICE WRITER

Jackson, MI · On-site

We are looking for Service Writer, located at our Grass Lake, Michigan location . You will be responsible for providing quality products to our customers in a timely, cost-efficient manner. Essential ...

Load King

SERVICE WRITER

Grass Lake, MI · On-site

Service Writer Custom Truck One Source has changed the way the industry looks at specialized truck and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment ...

Custom One Truck Source

SERVICE WRITER

Grass Lake, MI · On-site

We are looking for Service Writer, located at our Grass Lake, Michigan location . You will be responsible for providing quality products to our customers in a timely, cost-efficient manner. Essential ...

Load King

SERVICE WRITER

Jackson, MI · On-site

Service Writer Custom Truck One Source has changed the way the industry looks at specialized truck and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment ...

Walmart

Auto Care Center Service Writer

Charlotte, MI · On-site

$14 - $27/hr

... services offered at Walmart. The Auto Care Center is a rewarding place to work with opportunities for advanced associate training, business development, and application of technology. Benefits ...

PSG Global Solutions

Technical Writer

Jackson, MI · On-site

Technical Writers apply technical writing methodology to draft and clarify information from fragmented raw data, and facilitate the review and approval process for documents. Must be able to meet ...

BIG BOY RESTAURANT GROUP LLC

Service Assistant

Charlotte, MI · On-site

$13.75 - $18.50/hr

Service Assistant Responsibilities: * Maintains dining room cleanliness and sanitation. Keeps ... Ability to read English and follow written directions accurately * Ability to work with a wide ...

Big Boy Restaurants

Service Assistant

Charlotte, MI · On-site

$13.75 - $18.50/hr

Service Assistant Charlotte, MI - Charlotte, MI 48813 Overview Level Entry Position Type Full-Time ... Ability to read English and follow written directions accurately * Ability to work with a wide ...

BIG BOY RESTAURANT GROUP LLC

Service Assistant

Charlotte, MI · On-site

$13.75 - $18.50/hr

Service Assistant Responsibilities: * Maintains dining room cleanliness and sanitation. Keeps ... Ability to read English and follow written directions accurately * Ability to work with a wide ...

BIG BOY RESTAURANT GROUP LLC

Service Assistant

Charlotte, MI · On-site

$13.75 - $18.50/hr

Service Assistant Responsibilities: * Maintains dining room cleanliness and sanitation. Keeps ... Ability to read English and follow written directions accurately * Ability to work with a wide ...

MDP Automotive

Service Advisor

Jackson, MI

... and write repair orders. We're looking for someone who wants to become one of the best Service Advisors in the industry. Whether you're already an elite advisor looking for the next challenge, or ...

Jenkins Insurance Group

Customer Service Position

Jackson, MI · On-site

$15 - $20.50/hr

Interest in marketing products and services based on customer needs Excellent communication skills - written, verbal, and listening People-oriented Detail oriented Proactive in problem-solving Basic ...

Walgreens

Customer Service Associate

Hillsdale, MI · On-site

$15 - $17.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive ... Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) * Requires ...

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All JobsService Writer JobsService Writer Jobs in Jackson, MI

Service Writer information

See Jackson, MI salary details

$10

$22

$38

How much do service writer jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for service writer in Jackson, MI is $22.10, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $25.38 per hour, depending on experience, location, and employer.

What is the difference between Service Writer vs Service Advisor?

AspectService WriterService Advisor
CredentialsHigh school diploma; some certifications preferredHigh school diploma; certifications like ASE may be beneficial
Work EnvironmentAuto repair shops, dealershipsAuto repair shops, dealerships
Job RoleRecords customer vehicle issues, writes repair ordersDiscusses vehicle issues with customers, recommends repairs
Customer InteractionPrimarily administrative, minimal technical discussionHigh customer interaction, technical explanations

Service Writer and Service Advisor roles often overlap, but Service Writers focus on documenting customer vehicle issues and creating repair orders, while Service Advisors engage more directly with customers to discuss repairs and recommend services. Both roles require good communication skills and industry knowledge, and they work closely within auto service environments.

How does a service writer typically collaborate with technicians and customers throughout a repair order?

A Service Writer acts as the communication bridge between customers and the service technicians. They are responsible for accurately documenting customer concerns, explaining recommended services or repairs, and ensuring technicians have clear instructions. Throughout the process, Service Writers update customers on the status of their vehicles and relay important feedback from technicians. Effective collaboration ensures smooth workflow, minimizes misunderstandings, and enhances customer satisfaction.

What skills and qualifications are needed to thrive as a service writer?

To thrive as a Service Writer, you need a solid understanding of automotive systems, strong organizational skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and customer relationship management (CRM) tools is often required. Exceptional communication, active listening, and problem-solving abilities help you effectively interact with customers and technicians. These skills ensure accurate service documentation, efficient workflow, and a high level of customer satisfaction in a fast-paced environment.

What is a service writer?

As a service writer, you are an automotive professional who works as a liaison between customers and a variety of automotive service providers, including mechanics, dealerships, and other related entities. You work as an advisor to explain to customers the repairs that may be needed on their vehicle and the suggestions being made by the mechanic. It is your job to ensure the customer gets only the services they need while paying a price appropriate to the costs of labor and parts. You must be an excellent communicator and knowledgeable about cars and the automotive industry.

Can you be a service writer with no experience?

Service writers can sometimes start with little or no experience if they have strong communication skills and a basic understanding of automotive or technical terminology. Employers may provide on-the-job training, and certifications like ASE can improve job prospects, but prior experience is often preferred for more advanced roles.

What qualifications do you need to be a service writer?

A service writer typically needs a high school diploma or equivalent, strong communication skills, and knowledge of automotive or technical terminology. Prior experience in customer service or automotive repair is often preferred, and familiarity with computer software like dealership management systems can be beneficial.

What does a service writer do?

A Service Writer acts as a liaison between customers and the service department in automotive or equipment repair shops. They are responsible for understanding customers' repair and maintenance needs, creating work orders, providing estimates, and communicating job status updates. Service Writers also coordinate with technicians to ensure repairs are completed accurately and on time. Their role is crucial for delivering excellent customer service and ensuring efficient workflow in the service department.
More about Service Writer jobs
What cities near Jackson, MI are hiring for Service Writer jobs? Cities near Jackson, MI with the most Service Writer job openings:
Service Writer jobs near you
Infographic showing various Service Writer job openings in Jackson, MI as of August 2026, with employment types broken down into 1% As Needed, 61% Full Time, 22% Part Time, 9% Contract, and 7% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $45,963 per year, or $22.1 per hour.

Service Writer

Vermeer Midwest-Marne

Fowlerville, MI • On-site

Other

Medical, Dental, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Service Writer - Fowlerville, MI
About Us
You're not likely to find another company like Vermeer Midwest. Our people are from all walks of life, rolling up our sleeves and getting tough work done every day, together. We're a family-owned and operated company with an unmatched culture, one that is built on the belief that every Vermeer team member has real, personal impact - on our people, our customers and our world. Whoever you are and where you are in your career, Vermeer helps you be Equipped to Do More.
Benefits
  • Medical PPO Plans
  • Dental PPO Plans
  • 401(K)
  • Profit Sharing
  • Company provided life insurance
  • Company provided accidental death & dismemberment
  • Company provided long & short term disability
  • Paid Holidays
  • Paid Vacation and Sick Time
Job Summary
Initiates services and repairs by ascertaining problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records. Assigns jobs to technicians based on shop flow, tech availability, knowledge and skill. Completes work order process and invoice customers accordingly.
Essential Functions
  • Assign jobs and work areas to Service Technicians according to their skills and knowledge, stay informed throughout the day of each technician's progress.
  • Schedule service calls for all Road Service Technicians according to their skill levels and the most economical practices for Vermeer.
  • Proactively seek customer feedback, anticipate problems and respond promptly, constantly communicate with customers on the status of their machine.
  • Review all repair work orders for accuracy and completeness concerning parts, materials and labor, approve the release of equipment for customer pick up.
  • Advise Service Manager of all customer complaints.
  • Meet with Service Manager on a regular basis to review department performance profitability, efficiencies, and personnel matters.
  • Maintain technical and product knowledge on all equipment sold within the dealership's area of responsibility.
  • Participate in all company/location driven communication efforts, including huddles, department meetings, and other related efforts.
Qualifications
  • High School diploma or equivalent.
  • At least four (4) years of experience in vehicle/construction equipment or equivalent combination of education, training and experience that demonstrates the ability to perform the duties of the position.
  • Excellent customer service skills.
  • Strong technical knowledge.
  • A high degree of attention to detail on all best practices and procedures, and deadline driven.
  • Ability to operate a fork-lift in a safe effective manner in accordance with the safety policy
  • Ability to effectively handle lifting of various objects weighting up to 50 pounds.
  • Ability to use standard computer functions, including (but not limited to); CDK, Microsoft Office and internet functions
  • Communicate effectively verbally and in writing.

Vermeer Midwest provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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