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Service Writer Jobs in Jackson, MI (NOW HIRING)

Ferrellgas

Customer Service Specialist

Howell, MI

$16 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We're currently hiring a Full-Time Customer Service Specialist. In this role, you'll provide ... Excellent written and verbal communication skills with an emphasis on team building and developing ...

Ferrellgas

Customer Service Specialist

Howell, MI

$16 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We're currently hiring a Full-Time Customer Service Specialist. In this role, you'll provide ... Excellent written and verbal communication skills with an emphasis on team building and developing ...

BlackHawk Industrial

Customer Service Representative

Jackson, MI · On-site

$15 - $20.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Representative BlackHawk Industrial provides you the highest quality industrial ... Excellent written and verbal communications skills utilizing phone, email and instant message.

Liveops

Remote Customer Service Agent

Jackson, MI · Remote

$14 - $19/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Strong verbal and written communication skills. * Ability to navigate multiple systems and ...

Tri-County Truck Centers

Truck Service Manager

Jackson, MI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Paid Time Off The Service Department is an integral and vital part of the dealership, and the ... Must be self-motivated and have good written and verbal communication skills. * Must conduct ...

Miller Warehousing Services, Inc.

Be Seen First

Customer Service Representative

Jackson, MI · On-site

$18.75 - $25/hr

  • Medical

  • Life

  • Retirement

  • PTO

Miller Warehousing Services, Inc. who has been serving the manufacturing markets for over 60 years, is seeking an inside Customer Service Representative to work in Jackson, MI ! If you have ...

Trinity Health

Food Service Worker

Chelsea, MI · On-site

$15.82/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Ability to read, write and perform math calculations Physical Demands/Working Conditions: The ... Food Service Office or Employee Health) An individual in this position may be exposed to the ...

Trinity Health

Food Service Worker, Part Time

Chelsea, MI · On-site

$14.25 - $17.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Food Service Worker position is responsible for a variety of activities involved in the ... Required Skills and Abilities Must possess the ability to read and write, basic math skills are ...

Trinityhealth

Food Service Worker, Part Time

Chelsea, MI · On-site

$14.25 - $17.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Food Service Worker position is responsible for a variety of activities involved in the ... Required Skills and Abilities Must possess the ability to read and write, basic math skills are ...

Trinity Health

Food Service Worker, Part Time

Chelsea, MI · On-site

$14.25 - $17.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Food Service Worker position is responsible for a variety of activities involved in the ... Required Skills and Abilities Must possess the ability to read and write, basic math skills are ...

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Showing results 21-40

All JobsService Writer JobsService Writer Jobs in Jackson, MI

Service Writer information

See Jackson, MI salary details

$10

$22

$38

How much do service writer jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for service writer in Jackson, MI is $22.10, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $25.38 per hour, depending on experience, location, and employer.

What is the difference between Service Writer vs Service Advisor?

AspectService WriterService Advisor
CredentialsHigh school diploma; some certifications preferredHigh school diploma; certifications like ASE may be beneficial
Work EnvironmentAuto repair shops, dealershipsAuto repair shops, dealerships
Job RoleRecords customer vehicle issues, writes repair ordersDiscusses vehicle issues with customers, recommends repairs
Customer InteractionPrimarily administrative, minimal technical discussionHigh customer interaction, technical explanations

Service Writer and Service Advisor roles often overlap, but Service Writers focus on documenting customer vehicle issues and creating repair orders, while Service Advisors engage more directly with customers to discuss repairs and recommend services. Both roles require good communication skills and industry knowledge, and they work closely within auto service environments.

How does a service writer typically collaborate with technicians and customers throughout a repair order?

A Service Writer acts as the communication bridge between customers and the service technicians. They are responsible for accurately documenting customer concerns, explaining recommended services or repairs, and ensuring technicians have clear instructions. Throughout the process, Service Writers update customers on the status of their vehicles and relay important feedback from technicians. Effective collaboration ensures smooth workflow, minimizes misunderstandings, and enhances customer satisfaction.

What skills and qualifications are needed to thrive as a service writer?

To thrive as a Service Writer, you need a solid understanding of automotive systems, strong organizational skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and customer relationship management (CRM) tools is often required. Exceptional communication, active listening, and problem-solving abilities help you effectively interact with customers and technicians. These skills ensure accurate service documentation, efficient workflow, and a high level of customer satisfaction in a fast-paced environment.

What is a service writer?

As a service writer, you are an automotive professional who works as a liaison between customers and a variety of automotive service providers, including mechanics, dealerships, and other related entities. You work as an advisor to explain to customers the repairs that may be needed on their vehicle and the suggestions being made by the mechanic. It is your job to ensure the customer gets only the services they need while paying a price appropriate to the costs of labor and parts. You must be an excellent communicator and knowledgeable about cars and the automotive industry.

Can you be a service writer with no experience?

Service writers can sometimes start with little or no experience if they have strong communication skills and a basic understanding of automotive or technical terminology. Employers may provide on-the-job training, and certifications like ASE can improve job prospects, but prior experience is often preferred for more advanced roles.

What qualifications do you need to be a service writer?

A service writer typically needs a high school diploma or equivalent, strong communication skills, and knowledge of automotive or technical terminology. Prior experience in customer service or automotive repair is often preferred, and familiarity with computer software like dealership management systems can be beneficial.

What does a service writer do?

A Service Writer acts as a liaison between customers and the service department in automotive or equipment repair shops. They are responsible for understanding customers' repair and maintenance needs, creating work orders, providing estimates, and communicating job status updates. Service Writers also coordinate with technicians to ensure repairs are completed accurately and on time. Their role is crucial for delivering excellent customer service and ensuring efficient workflow in the service department.
More about Service Writer jobs
What cities near Jackson, MI are hiring for Service Writer jobs? Cities near Jackson, MI with the most Service Writer job openings:
Service Writer jobs near you
Infographic showing various Service Writer job openings in Jackson, MI as of August 2026, with employment types broken down into 1% As Needed, 61% Full Time, 22% Part Time, 9% Contract, and 7% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $45,963 per year, or $22.1 per hour.

Customer Service Specialist

Ferrellgas

Howell, MI

$16 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Ferrellgas rating

6.9

Company rating: 6.9 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

36th of 64 rated delivery companies

Job description

Overview

Ferrellgas was recently recognized by Newsweek as one of America's Most Trustworthy Companies for 2025 - and that trust starts with our people. We're currently hiring a Full-Time Customer Service Specialist. In this role, you'll provide exceptional service through both inbound and outbound communications. You'll support customers and work closely with internal teams to ensure high-quality experience, while helping drive business growth. As part of a company focused on delivering exceptional service and value to our customers, your impact will matter - both to your team and our organization. Your talent and dedication won't go unnoticed - here, your impact matters.

Why You'll Love Working Here

At Ferrellgas, we're committed to supporting our team with benefits that promote health, financial security, and personal growth:

  • Comprehensive Health Coverage: Medical, dental, vision, accident, and critical illness insurance
  • Income Protection: Company-provided short-term and long-term disability, life insurance, and AD&D
  • Financial Wellness: 401(k) with company match, Employee Stock Ownership Plan (ESOP), Flexible Spending Account (FSA), and Health Savings Account (HSA)
  • Time Off & Family Support: Paid Time Off (PTO), parental leave, and tuition reimbursement
  • Wellness & Assistance Programs: Wellness program, Employee Assistance Program (EAP), and Medicare support
  • Employee Perks: Referral program, employee discount programs, and propane savings
Responsibilities
  • Answering phones, chat, social media, or email in a polite, courteous, and professional manner.
  • Works with customers daily to sustain and improve business relationships.
  • Ask probing questions to identify customer issues or concerns.
  • Ensure accurate account maintenance and updating of account information.
  • Use techniques to reach resolutions for customers that both satisfy their requests and cut down on additional questions
  • Schedule delivery orders and utilize basic negotiation skills for issues pertaining to new and returning customers.
  •  Handle general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions.
  • Can handle basic de-escalation of customer situations by following our customer complaint resolution policy.
  • Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.
  • Support the set-up of new customer accounts.
  • Meet or exceed minimum performance standards outlined in company policy.
Qualifications
  • High School Diploma or equivalent.
  • 1 or more years of customer service experience.
  • Exceptional customer service and negotiation skills.
  • Strong organizational skills with typing and data entry experience.
  • Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.
  • Proficient in Microsoft Office including Excel, Word, and Access.
  • Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States.
  • Applicants must not now, or any time in the future, require sponsorship for an employment visa.

Why Ferrellgas?

At Ferrellgas we're honored to be part of tight-knit communities across America and thousands of customers' lives. From our nationwide charitable partnerships with Operation Warm and Operation BBQ Relief to fundraisers for local schools, fire departments, veteran organizations and more, we are always looking for ways to give back to the communities we live in and serve.

Hear from our current employees and discover the people behind Ferrellgas: Employee Testimonials               

Ready to take the next step in your career? Apply today and be part of our growing team!

Employment Type: FULL_TIME

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