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Service Manager Jobs in Washington (NOW HIRING)

PIVOT Workforce

Service Manager

Gaithersburg, MD · On-site

Service Manager Location: Gaithersburg, MD Job Summary: Are you passionate about leading commercial HVAC service teams and delivering exceptional customer experiences. HVAC Service Managers act as ...

Miller Electric Company

Service Manager

Lanham, MD · On-site

Job Summary Electrical Service Manager Position Overview The Electrical Service Manager is responsible for overseeing the daily operations of the electrical service department, ensuring high-quality ...

Continental Realty

Service Manager

Annapolis, MD · On-site

Service Manager for Westwinds Apartments - Annapolis, MD Role Overview As a Service Manager for this community, you will help maintain the physical integrity of this beautiful apartment community ...

Miller Electric Company

Service Manager

Lanham, MD

Job Summary Electrical Service Manager Position Overview The Electrical Service Manager is responsible for overseeing the daily operations of the electrical service department, ensuring high-quality ...

Ox & Olive

Service Manager

Washington, DC

$65K - $80K/yr

Service Manager Location: Georgetown, Washington DC Establishment: Ox and Olive Steakhouse The Opportunity We've just opened our doors, and the sizzle is already real. [Insert Steakhouse Name] is ...

Ellie Bird

Service Manager

Falls Church, VA

$55K - $70K/yr

We are looking to add a Service Manager to our growing restaurant. The ideal candidate will be passionate about hospitality, highly motivated, and have a keen eye for detail. We offer health and ...

Roda

Service Manager

Rockville, MD · On-site

$90K - $100K/yr

We are looking to hire a Service Manager to manage day-to-day operations at Roda. The ideal candidate will have a "start-up" mentality, thrive in a fast-paced environment, have demonstrated ...

Big Bear Cafe

Service Manager

Washington, DC · On-site

$65K - $75K/yr

We are seeking an experienced and motivated Service Manager to help lead day-to-day operations and support the General Manager in driving team performance, guest satisfaction, and operational ...

Logan's Roadhouse

Service Manager

Manassas, VA · On-site

The Service Manager will strive to deliver exceptional customer service while monitoring guest satisfaction and developing ways to improve the dining experience. The Service Manager will work to ...

Cintas

Service Manager

Landover, MD

$82.96K - $110.31K/yr

Requisition Number: 225443 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall ...

Texas Roadhouse

Service Manager

La Plata, MD · On-site

$5.25K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

THE DONALDSON GROUP

Service Manager

Silver Spring, MD

$35.19/hr

Service Manager Full-time Silver Spring, MD Salary: $33-$35 per hour At Donaldson, we don't just maintain buildings- we create communities that people are proud to call home. If you take pride in ...

Trek Bikes

Service Manager

Fairfax, VA

$24 - $26/hr

Job LocationTrek Store Fairfax Summary As Service Manager, you'll be the operations lead for your store's Service Center-and you'll be the one who's ultimately accountable for all decisions relating ...

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See Washington salary details

$37.4K

$79.2K

$134.2K

How much do service manager jobs pay per year?

As of May 30, 2026, the average yearly pay for service manager in Washington is $79,248.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,900.00 and $91,200.00 per year, depending on experience, location, and employer.

What Is a Service Manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What are the key skills and qualifications needed to thrive as a Service Manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a Service Manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What does a Service Manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

More about Service Manager jobs
What are the most commonly searched types of Service jobs in Washington? The most popular types of Service jobs in Washington are:
What are popular job titles related to Service Manager jobs in Washington? For Service Manager jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Service Manager jobs in Washington look for? The top searched job categories for Service Manager jobs in Washington are:
What cities in Washington are hiring for Service Manager jobs? Cities in Washington with the most Service Manager job openings:
Service Manager jobs near you
Infographic showing various Service Manager job openings in Washington as of May 2026, with employment types broken down into 79% Full Time, 19% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $79,248 per year, or $38.1 per hour.
Service Manager

Service Manager

Service Pros Installation Group, Inc.

Arbutus, MD • On-site

Full-time

Posted 3 days ago

Job description

Job Type
Full-time
Description
About Us:
Service Pros Installation Group is a family-owned business, headquartered in Charlotte, NC; committed to utilizing our resources to positively impact those we serve, putting the needs of our coworkers and customers ahead of our own. Service Pros Installation Group works as an exclusive flooring installation provider for Lowe's Home Improvement. We have workrooms across the Southeast, Northeast, and Midwest.
Our Mission
We provide exceptional customer experiences through our passion for serving others.
Our Vision
We strive to improve the lives of our employees, customers, and contractors in the communities we serve every day.
Our Values
Stewardship
People
Integrity
Growth
Summary:
The Service Manager plays a pivotal role in orchestrating the entire flooring installation process for customers across their assigned areas. This role focuses on leading our in-house team and delivering customer satisfaction while managing and nurturing relationships with Lowe's.
Key Responsibilities:
  • Oversee day-to-day functions of the Installation Coordinator Team.
  • In-store (Lowe's) support, engagement, focused on sales and education.
  • Engagement in the Lowe's Executive/VIP Program.
  • Ensure high-quality installations, that exceed customer expectations.
  • Maintain excellent customer satisfaction scores.
  • Management of Warehouse Functions, Inventory, Staging, and Cleanliness.
  • Manage relationships, negotiate pricing, and authorize payments for services.
  • Analyze job profit margins and make informed decisions.
  • Resolve escalated customer issues and conduct site visits when necessary.
  • Provide guidance to installers and customers on installation and products.

Requirements
Qualifications
  • High school diploma or equivalent (GED)
  • 1-2 years of customer service management experience.
  • 3 or more years of flooring experience is preferred.
  • Ability to collaborate in a team.
  • Strong problem-solving abilities.
  • Commitment to ethical conduct and professionalism.

Physical Demands:
  • Sit for extended periods.
  • Reach, bend, kneel, and handle materials.
  • Lift and carry up to 75lbs.
  • Operate a forklift and handle materials.
  • Specific vision abilities required.

Work Environment:
  • Mostly quiet, indoor office space.
  • Occasional time in non-climate-controlled areas.

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