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Service Manager Jobs in Washington (NOW HIRING)

PIVOT Workforce

Service Manager

Gaithersburg, MD · On-site

Service Manager Location: Gaithersburg, MD Job Summary: Are you passionate about leading commercial HVAC service teams and delivering exceptional customer experiences. HVAC Service Managers act as ...

Matheny Motors

Service Manager

Woodbridge, VA · On-site

The Woodbridge Service Manager is responsible for overseeing the operations of the service departments daily, to ensure that all repairs and customer service interactions are of the highest quality.

Miller Electric Company

Service Manager

Lanham, MD · On-site

Job Summary Electrical Service Manager Position Overview The Electrical Service Manager is responsible for overseeing the daily operations of the electrical service department, ensuring high-quality ...

Miller Electric Company

Service Manager

Lanham, MD

Job Summary Electrical Service Manager Position Overview The Electrical Service Manager is responsible for overseeing the daily operations of the electrical service department, ensuring high-quality ...

Continental Realty

Service Manager

Annapolis, MD · On-site

$35 - $37/hr

Service Manager for Westwinds Apartments - Annapolis, MD Role Overview As a Service Manager for this community, you will help maintain the physical integrity of this beautiful apartment community ...

Sunbelt Rentals, Inc.

Service Manager

Beltsville, MD · On-site

As a Service Manager, you will be a champion of the "Sunbelt Safety Culture" in the Service Department. Ensuring that all personnel and visitors comply with the regulations, guidance, and best ...

Texas Roadhouse

Service Manager

La Plata, MD · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Sunbelt Rentals

Service Manager

Beltsville, MD · On-site

As a Service Manager, you will be a champion of the "Sunbelt Safety Culture" in the Service Department. Ensuring that all personnel and visitors comply with the regulations, guidance, and best ...

Sunbelt Rentals

Service Manager

Beltsville, MD

As a Service Manager, you will be a champion of the "Sunbelt Safety Culture" in the Service Department. Ensuring that all personnel and visitors comply with the regulations, guidance, and best ...

Sprouts Farmers Market

Service Manager

Arlington, VA

The Service Manager will proactively prepare work schedules, train team members, and help achieve store goals related to sales, labor, margins, and shrink. Overview of Responsibilities * Positively ...

Texas Roadhouse

Service Manager

La Plata, MD

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Sprouts Farmers Market

Service Manager

Arlington, VA · On-site

The Service Manager will proactively prepare work schedules, train team members, and help achieve store goals related to sales, labor, margins, and shrink. Overview of Responsibilities * Positively ...

Roda

Service Manager

Rockville, MD · On-site

$90K - $100K/yr

We are looking to hire a Service Manager to manage day-to-day operations at Roda. The ideal candidate will have a "start-up" mentality, thrive in a fast-paced environment, have demonstrated ...

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All JobsService Manager JobsService Manager Jobs in Washington

Service Manager information

See Washington salary details

$37.4K

$79.2K

$134.2K

How much do service manager jobs pay per year?

As of Jun 26, 2026, the average yearly pay for service manager in Washington is $79,248.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,900.00 and $91,200.00 per year, depending on experience, location, and employer.

What Is a Service Manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What does a Service Manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

How does a Service Manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What are the key skills and qualifications needed to thrive as a Service Manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.
More about Service Manager jobs
What are the most commonly searched types of Service jobs in Washington? The most popular types of Service jobs in Washington are:
What are popular job titles related to Service Manager jobs in Washington? For Service Manager jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Service Manager jobs in Washington look for? The top searched job categories for Service Manager jobs in Washington are:
What cities in Washington are hiring for Service Manager jobs? Cities in Washington with the most Service Manager job openings:
Service Manager jobs near you
Infographic showing various Service Manager job openings in Washington as of June 2026, with employment types broken down into 1% As Needed, 80% Full Time, 13% Part Time, and 6% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $79,248 per year, or $38.1 per hour.

Service Manager

PIVOT Workforce

Gaithersburg, MD • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

Job Description Job Title: Service Manager Location: Gaithersburg, MD Job Summary: Are you passionate about leading commercial HVAC service teams and delivering exceptional customer experiences. HVAC Service Managers act as champions for our clients brand, they collaborate with teammates and demonstrate to the community their company values. Service Managers direct day-to-day field service operations and are responsible for much more.

Service Managers are in the field with Technicians on a daily basis - coaching, teaching, and engaging at a high level to help drive an exceptional safety culture, deliver unbelievable customer care, talent development and business growth. Who We Are: Our client specializes in multiple trades including New Construction, Mechanical Service, Industrial Refrigeration, Special Projects, and Manufacturing. With over 50 years of service, they are dedicated to their people, culture, and business.

Perks of Joining: Competitive salary, annual bonus opportunity & potential sign on bonus. Company vehicle or auto allowance and gas card Career development and progression 401(k) plan with company match PTO and paid holidays Excellent medical, dental, life, vision, and disability benefits Employee Assistance Program Employee referral incentives A Day in the Life: Ensure Technicians are equipped for their tasks with a focus on safety Act as a dynamic leader, motivating your team, in the field several days a week Promote a culture where safety is the top priority Inspect job sites for compliance, quality control, and customer satisfaction Lead a team of Service Technicians in a fast-paced environment Drive operational excellence by helping your technicians solve complex customer issues Support Administration, Service Coordinators, and Sales teams Develop and maintain relationships with customers, identifying service needs and creating estimates Focus on team development through coaching and teaching and driving our apprenticeship program What We Are Looking For: Experience in building high-performing service teams Commercial HVACR service experience Industry-related Service Manager or Service Supervisor experience Ability to develop HVAC maintenance and service estimates Excellent communication, interpersonal, and customer service skills Strong problem-solving and critical thinking abilities High energy and adaptability for a dynamic workload Professional demeanor and positive attitude Inspire and motivate team members EOE M/F/Disability/Vet

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