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Service Manager Jobs in Spokane, WA (NOW HIRING)

Buffalo Wild Wings

Service Manager

Spokane, WA · On-site

$65K - $70K/hr

The Service Manager supports the General Manager in leading daily restaurant operations and delivering an exceptional guest experience. This role provides leadership to the team, ensures efficient ...

Cintas

Service Manager

Spokane Valley, WA · On-site

$80K - $90K/yr

Requisition Number: 226445 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall ...

Buffalo Wild Wings

Service Manager

Spokane, WA

The Service Manager supports the General Manager in leading daily restaurant operations and delivering an exceptional guest experience. This role provides leadership to the team, ensures efficient ...

Cintas

Service Manager

Spokane Valley, WA · On-site

$80K - $90K/yr

Requisition Number: 226445 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall ...

Rosauers Supermarkets

Service Manager

Spokane, WA · On-site

$24.26/hr

What You'll Do: * Help the Store Manager and Assistant Manager with day-to-day operations ... Benefit eligibility may vary based on role, length of service, store location, hours worked, and ...

Rosauers Supermarkets, Inc.

Service Manager

Spokane, WA · On-site

$24.26/hr

What You'll Do: * Help the Store Manager and Assistant Manager with day-to-day operations ... Benefit eligibility may vary based on role, length of service, store location, hours worked, and ...

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All JobsService JobsService Manager JobsService Manager Jobs in Spokane, WA

Service Manager information

See Spokane, WA salary details

$33.4K

$70.7K

$119.8K

How much do service manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for service manager in Spokane, WA is $70,749.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,600.00 and $81,400.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.
More about Service Manager jobs
What are the most commonly searched types of Service jobs in Spokane, WA? The most popular types of Service jobs in Spokane, WA are:
What are popular job titles related to Service Manager jobs in Spokane, WA? For Service Manager jobs in Spokane, WA, the most frequently searched job titles are:
What job categories do people searching Service Manager jobs in Spokane, WA look for? The top searched job categories for Service Manager jobs in Spokane, WA are:
What cities near Spokane, WA are hiring for Service Manager jobs? Cities near Spokane, WA with the most Service Manager job openings:
Service Manager jobs near you
Infographic showing various Service Manager job openings in Spokane, WA as of August 2026, with employment types broken down into 72% Full Time, and 28% Part Time. Highlights an 97% In-person, and 3% Hybrid job distribution, with an average salary of $70,749 per year, or $34 per hour.

Service Manager

Buffalo Wild Wings

Spokane, WA • On-site

$65K - $70K/hr

Full-time

Posted 10 days ago

Buffalo Wild Wings rating

5.7

Company rating: 5.7 out of 10

Based on 691 frontline employees who took The Breakroom Quiz

57th of 88 rated restaurants

Job description

The Service Manager supports the General Manager in leading daily restaurant operations and delivering an exceptional guest experience. This role provides leadership to

the team, ensures efficient shift execution, maintains company standards, and helps drive operational excellence in a fast-paced, team-oriented environment.

Essential Responsibilities

  • Lead and supervise front-of-house operations during assigned shifts.
  • Coach, motivate, and develop team members while promoting a positive and accountable work environment.
  • Deliver exceptional guest service by resolving guest concerns quickly and professionally.
  • Conduct pre-shift meetings and provide ongoing coaching throughout each shift.
  • Ensure compliance with food safety, sanitation, alcohol service, and company policies.
  • Assist with recruiting, interviewing, hiring, onboarding, and training hourly team members.
  • Monitor labor, sales, and operating costs while maintaining excellent service standards.
  • Support inventory management, ordering, receiving deliveries, scheduling, and daily restaurant operations.
  • Ensure restaurant cleanliness, organization, and safety standards are maintained at all times.
  • Assist with implementing new menu items, promotions, and operational initiatives.
  • Complete required administrative tasks, reports, and manager checklists accurately and on time.
  • Perform other duties as assigned.

What We're Looking For

Successful Service Managers demonstrate:

  • A passion for delivering outstanding guest service.
  • Strong leadership, communication, and interpersonal skills.
  • The ability to coach, motivate, and develop team members.
  • A positive attitude with the ability to lead by example.
  • Strong organizational and time management skills with attention to detail.
  • The ability to adapt to changing business needs and work effectively in a fast-paced environment.
  • Sound judgment, problem-solving skills, and a commitment to operational excellence.

Qualifications Required

  • High school diploma or equivalent.
  • Minimum age required to serve alcohol in accordance with state and local laws.
  • Ability to obtain and maintain all required food safety and alcohol service certifications where required by state or local law.
  • Strong leadership, communication, organizational, and problem-solving skills.

Preferred

  • Two or more years of restaurant management experience, preferably in a high-volume, full-service restaurant.
  • Experience with scheduling, inventory management, cost control, and team development.
  • Restaurant management coursework or a bachelor's degree is a plus.

Our Culture

At West Coast Wings, we believe great restaurants are built by great teams. Our leaders create an environment where team members feel supported, guests feel welcome,

and everyone is committed to delivering an outstanding dining experience.

We value leaders who:

  • Lead with integrity and accountability.
  • Create memorable experiences for every guest.
  • Foster teamwork, respect, and open communication.
  • Coach and develop team members to reach their full potential.
  • Embrace change and continuously look for ways to improve.
  • Lead with energy, positivity, and a sense of urgency.

Physical Requirements

This position requires standing, walking, bending, reaching, lifting, and moving throughout the restaurant for extended periods. Reasonable accommodations may

be made to enable qualified individuals with disabilities to perform the essential functions.

At Buffalo Wild Wings, every day is Game Day. Since 1982, we've been serving great food, cold drinks, and an exciting sports atmosphere that brings people together. With more than 1,300 locations worldwide, we're passionate about delivering outstanding Guest experiences through teamwork, energy, and exceptional service. Whether you're just starting your career or looking to grow, Buffalo Wild Wings offers opportunities to learn, develop, and be part of a team that wins together.

What Buffalo Wild Wings employees say

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