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Service Analyst Jobs (NOW HIRING)

Milner

TECHNOLOGY SERVICE ANALYST

Orlando, FL · On-site

Technology Service Analyst Department: Service IT Reports to (Title): Team Lead Supervisor Date: 05/26/2026 BASIC FUNCTION Primary Responsibility: The Technology Service Analyst (TSA) provides ...

Energy transfer

Tech Service Analyst

El Reno, OK · On-site

The Tech Services Analyst is responsible for operationally driven project work, startups, significant failures, and high end troubleshooting of the company's fleet of natural gas compressors. This ...

prwt

Customer Service Analyst Lead

Philadelphia, PA

The Customer Service Analyst (CSA) Lead will support staff and supervisors within the daily operations that involves resolution of customer requests for Transportation system, devices, Customer ...

GEODIS

Account Service Analyst

Keasbey, NJ · On-site

Account Service Analyst Text DELIVER to 88300 to apply or check out more jobs at www.workatGEODIS.com ! GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement ...

SHINE Systems

Field Service Analyst

Honolulu, HI · On-site

As a Field Service Analyst, you will be on the front lines strengthening user relationships. Your responsibilities will include troubleshooting technical issues, developing new use cases, and working ...

SHINE Systems

Field Service Analyst

Charlottesville, VA · On-site

$100K/yr

As a Field Service Analyst, you will be on the front lines strengthening user relationships. Your responsibilities will include troubleshooting technical issues, developing new use cases, and working ...

SHINE Systems

Field Service Analyst

Tacoma, WA · On-site

$100K/yr

As a Field Service Analyst, you will be on the front lines strengthening user relationships. Your responsibilities will include troubleshooting technical issues, developing new use cases, and working ...

SHINE Systems

Field Service Analyst

Anchorage, AK · On-site

As a Field Service Analyst, you will be on the front lines strengthening user relationships. Your responsibilities will include troubleshooting technical issues, developing new use cases, and working ...

SHINE Systems

Field Service Analyst

Anchorage, AK · On-site

As a Field Service Analyst, you will be on the front lines strengthening user relationships. Your responsibilities will include troubleshooting technical issues, developing new use cases, and working ...

SHINE Systems

Field Service Analyst

Charlottesville, VA · On-site

As a Field Service Analyst, you will be on the front lines strengthening user relationships. Your responsibilities will include troubleshooting technical issues, developing new use cases, and working ...

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Service Analyst information

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$31K

$73.3K

$130K

How much do service analyst jobs pay per year?

As of Jun 5, 2026, the average yearly pay for service analyst in the United States is $73,261.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $87,000.00 per year, depending on experience, location, and employer.

What is the difference between Service Analyst vs Business Analyst?

AspectService AnalystBusiness Analyst
Required CredentialsTypically a bachelor's degree in IT, business, or related field; certifications like ITIL or ServiceNow are commonBachelor's degree in business, IT, or related; certifications like CBAP or PMI-PBA are common
Work EnvironmentIT service teams, customer support, technical departmentsBusiness units, project teams, consulting firms
Employer & Industry UsageIT service providers, tech companies, telecomsCorporate, consulting, finance, healthcare
Common Search & Comparison IntentUnderstanding roles in IT service management, technical supportBusiness process improvement, project requirements

While both roles involve analyzing and improving processes, Service Analysts focus on IT service management and technical support, whereas Business Analysts concentrate on broader business processes and project requirements. The choice depends on whether the role is more technical or business-oriented.

What are Service Analysts?

Service Analysts are professionals who analyze and improve service delivery within an organization. They evaluate service processes, identify areas for improvement, and help implement solutions to enhance customer satisfaction and operational efficiency. Service Analysts often work closely with IT, customer support, and business teams to collect data, monitor service performance, and ensure that services meet organizational standards and client expectations.

What are the key skills and qualifications needed to thrive as a Service Analyst, and why are they important?

To thrive as a Service Analyst, you need strong analytical abilities, problem-solving skills, and a background in business or IT, often supported by a relevant degree. Familiarity with IT service management (ITSM) tools such as ServiceNow, ticketing systems, and certifications like ITIL are typically required. Excellent communication, attention to detail, and a customer-focused mindset are crucial soft skills for this role. These skills ensure efficient issue resolution, improved service delivery, and effective collaboration with both technical teams and end users.

How does a Service Analyst typically interact with other departments to resolve client issues?

Service Analysts often act as a bridge between clients and internal teams such as IT, customer service, and operations. When client issues arise, Service Analysts collaborate closely with these departments to investigate root causes, coordinate solutions, and ensure timely follow-up. This collaborative approach not only resolves issues efficiently but also helps improve service processes and client satisfaction. Regular communication and strong relationship-building skills are key in this role.
More about Service Analyst jobs
What cities are hiring for Service Analyst jobs? Cities with the most Service Analyst job openings:
What states have the most Service Analyst jobs? States with the most job openings for Service Analyst jobs include:
What job categories do people searching Service Analyst jobs look for? The top searched job categories for Service Analyst jobs are:
Service Analyst jobs near you
Infographic showing various Service Analyst job openings in the United States as of May 2026, with employment types broken down into 97% Full Time, and 3% Contract. Highlights an 80% Physical, 8% Hybrid, and 12% Remote job distribution, with an average salary of $73,261 per year, or $35.2 per hour.
TECHNOLOGY SERVICE ANALYST

TECHNOLOGY SERVICE ANALYST

Milner

Orlando, FL • On-site

Full-time

Posted 11 days ago

Job description

Job Title: Technology Service Analyst
Department: Service IT
Reports to (Title): Team Lead Supervisor
Date: 05/26/2026
BASIC FUNCTION
Primary Responsibility: The Technology Service Analyst (TSA) provides technical support to end users via phone, remote access, and on-site visits as needed, with a focus on resolving issues as quickly as possible, including during the initial call whenever feasible. The TSA is capable of handling advanced issues involving complex systems, equipment, and configurations. Key responsibilities include logging and updating tickets in the tracking system; prioritizing, evaluating, and resolving support requests; performing on-site installation, configuration, maintenance, and repair of customer IT network and telephony systems; escalating issues in accordance with established procedures; and following up to ensure resolution and customer satisfaction. Issues that cannot be resolved or that require additional authority are escalated to the Manager.
WORK PERFORMED
Achieves expected productivity levels associated with assigned workload and level of experience.
  • Monitor customer environments with remote management tools.
  • Answer incoming phone calls and escalated phone calls to determine if remote support is an option.
  • Assist customers remotely with software issues.
  • Assist customers remotely with desktop issues.
  • Repair equipment without recalls or delay.
  • Maintain schedule and stay on task.
  • Avoid unnecessary calls or recurring work.
  • Encourage purchase of maintenance contracts and accessories, assist in pursuing all opportunities.
  • Provide assistance to other TSAs with troubleshooting and preventative maintenance procedures.

Complete equipment installations remotely or onsite according to need and train customers in all operations of assigned equipment.
Ability to use experience and independent judgment to handle unique and sometimes complex situations.
Ensures high-level customer satisfaction by providing end-user training on implemented solutions and advising customers on preventative maintenance procedures and configurations that may impact product and network performance.
Depending on technical expertise and certifications, TSAs may be required to assist with projects outside of their immediate areas of responsibility.
Participate in training and self-study programs to gain and maintain appropriate product knowledge.
Complete required paperwork and ticket updates in an accurate and timely manner on every call.
Write knowledge base articles of resolution to assist in future troubleshooting.
Perform other duties (e.g., emergency field response, including after-hours, weekend, and on-call support as required).
EDUCATION REQUIREMENTS
  • 4-year college degree in a technical (MIS, IT) program or equivalent education from other sources (Military or Tech School).
  • Technical hardware knowledge.
  • Current Microsoft or equivalent networking/system certifications (Microsoft role base certifications, CompTIA Network+/Security+, Cisco CCNA, AZ-900, or equivalent).

EXPERIENCE REQUIREMENTS
Experience required in the following areas:
  • Windows OS and common business applications (e.g., Microsoft 365).
  • Server operating systems.
  • Apple operating systems.
  • Advanced network training and hands-on experience.
  • Experience installing network systems in the field.

Additional skills required:
  • High level of network systems and troubleshooting.
  • Excellent verbal and written communication skills.
  • Excellent customer service skills.
  • Ability to diagnose and troubleshoot methodically and efficiently.
  • Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations.
  • Ability to communicate, interact and work effectively and cooperatively with people from diverse ethnic and educational backgrounds.

WORK ENVIRONMENT
  • Work in areas which require attention to detail in a varied environment.
  • General office environment. May spend long hours sitting or standing.
  • Some physical effort is required which may involve bending, reaching, stretching, or similar activities as well as lifting or moving items weighing up to 60 pounds.

Requires a valid state driver's license and minimum level of auto insurance coverage per company policy for position entails extensive use of personal car while on company business.
SPECIAL REQUIREMENTS
  • Employee must complete required courses as described by Human Resources for all employees.
  • This description presents the major responsibilities required for this job title. Individual positions may require the performance of additional duties as assigned.

BUDGET RESPONSIBILITY
Secure and maintain work environment, PC, Phone, and other assigned equipment.

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