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Service Analyst Jobs in Alabama (NOW HIRING)

Holland & Knight

e-Data Services Analyst

Birmingham, AL

$48.10 - $72.10/hr

Strong customer service skills. * Solid technical troubleshooting, critical thinking and problem ... The ability to analyze a problem or project quickly and accurately, and work with the eDiscovery ...

PS Logistics

Service Desk Analyst

Birmingham, AL

$19.25 - $26.25/hr

The Service Desk Analyst will triage, diagnose, and remediate a wide variety of technical issues for end users across all areas of PS Logistics and its companies. They will respond to requests for ...

PS Logistics

Service Desk Analyst

Birmingham, AL · On-site

$19.25 - $26.25/hr

The Service Desk Analyst will triage, diagnose, and remediate a wide variety of technical issues for end users across all areas of PS Logistics and its companies. They will respond to requests for ...

Sentara

Senior Healthcare Data Analyst

Centre, AL · Remote

$80K - $133K/yr

Promotes self-service analytics for customer adoption, understanding and use of data. Supports design of programmatic analyses and reporting capabilities in addition to business requirement ...

CB&S Bank

Service Desk Analyst I

Russellville, AL · On-site

$15.75 - $21.50/hr

The IT service desk analyst is the first point of contact between end users and the IT organization. The analyst is responsible for recording the details of reported IT service issues and service ...

Astrion

Enterprise Service Desk Analyst

Huntsville, AL · On-site

$19 - $26/hr

Overview Enterprise Service Desk Analyst LOCATION: Huntsville, AL (ONSITE) JOB STATUS: Full-time CLEARANCE: Active Secret Clearance Required CERTIFICATION: CompTIA Security+ or equivalent 8140 ...

CB&S Bank

Service Desk Analyst I

Russellville, AL · On-site

$15.75 - $21.50/hr

The IT service desk analyst is the first point of contact between end users and the IT organization. The analyst is responsible for recording the details of reported IT service issues and service ...

Astrion

Enterprise Service Desk Analyst

Huntsville, AL

$40K - $55K/yr

Overview Enterprise Service Desk Analyst LOCATION: Huntsville, AL (ONSITE) JOB STATUS: Full-time CLEARANCE: Active Secret Clearance Required CERTIFICATION: CompTIA Security+ or equivalent 8140 ...

CB&S Bank

Service Desk Analyst I

Russellville, AL · On-site

$15.75 - $21.50/hr

The IT service desk analyst is the first point of contact between end users and the IT organization. The analyst is responsible for recording the details of reported IT service issues and service ...

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Service Analyst information

See Alabama salary details

$28.1K

$66.4K

$117.8K

How much do service analyst jobs pay per year?

As of Aug 2, 2026, the average yearly pay for service analyst in Alabama is $66,403.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,600.00 and $78,900.00 per year, depending on experience, location, and employer.

What is the difference between Service Analyst vs Business Analyst?

AspectService AnalystBusiness Analyst
Required CredentialsTypically a bachelor's degree in IT, business, or related field; certifications like ITIL or ServiceNow are commonBachelor's degree in business, IT, or related; certifications like CBAP or PMI-PBA are common
Work EnvironmentIT service teams, customer support, technical departmentsBusiness units, project teams, consulting firms
Employer & Industry UsageIT service providers, tech companies, telecomsCorporate, consulting, finance, healthcare
Common Search & Comparison IntentUnderstanding roles in IT service management, technical supportBusiness process improvement, project requirements

While both roles involve analyzing and improving processes, Service Analysts focus on IT service management and technical support, whereas Business Analysts concentrate on broader business processes and project requirements. The choice depends on whether the role is more technical or business-oriented.

What does a service analyst do?

A service analyst evaluates and improves customer service processes by analyzing data, identifying issues, and recommending solutions. They often work with customer feedback, service metrics, and may use tools like CRM software to ensure service quality and efficiency.

What jobs in the US pay 300,000 a year?

For a Service Analyst, earning $300,000 annually is uncommon and typically requires senior-level experience, specialized skills, or managerial responsibilities. High-paying roles in related fields may include senior management, data science, or specialized consulting positions, often requiring advanced certifications and extensive industry experience.

Is a service analyst a good job?

A service analyst is a role that involves analyzing and improving customer service processes, often requiring strong communication, problem-solving skills, and familiarity with data analysis tools. It can offer stable employment with opportunities for advancement in various industries, but job satisfaction depends on the work environment and individual preferences.

What are Service Analysts?

Service Analysts are professionals who analyze and improve service delivery within an organization. They evaluate service processes, identify areas for improvement, and help implement solutions to enhance customer satisfaction and operational efficiency. Service Analysts often work closely with IT, customer support, and business teams to collect data, monitor service performance, and ensure that services meet organizational standards and client expectations.

What are the key skills and qualifications needed to thrive as a Service Analyst, and why are they important?

To thrive as a Service Analyst, you need strong analytical abilities, problem-solving skills, and a background in business or IT, often supported by a relevant degree. Familiarity with IT service management (ITSM) tools such as ServiceNow, ticketing systems, and certifications like ITIL are typically required. Excellent communication, attention to detail, and a customer-focused mindset are crucial soft skills for this role. These skills ensure efficient issue resolution, improved service delivery, and effective collaboration with both technical teams and end users.

How does a Service Analyst typically interact with other departments to resolve client issues?

Service Analysts often act as a bridge between clients and internal teams such as IT, customer service, and operations. When client issues arise, Service Analysts collaborate closely with these departments to investigate root causes, coordinate solutions, and ensure timely follow-up. This collaborative approach not only resolves issues efficiently but also helps improve service processes and client satisfaction. Regular communication and strong relationship-building skills are key in this role.

Which analyst job pays the most?

Senior or specialized analyst roles, such as Data Analysts, Business Analysts, or Financial Analysts with advanced certifications and experience, tend to offer the highest salaries. These positions often require strong technical skills, industry knowledge, and sometimes leadership responsibilities, leading to higher compensation compared to entry-level analyst roles.
Service Analyst jobs near you
Infographic showing various Service Analyst job openings in Alabama as of July 2026, with employment types broken down into 3% Locum Tenens, 84% Full Time, 8% Part Time, 1% Temporary, and 4% Contract. Highlights an 85% Physical, 6% Hybrid, and 9% Remote job distribution, with an average salary of $66,403 per year, or $31.9 per hour.

Korean Bilingual Technical Service Operations Analyst

LG Electronics

Huntsville, AL • On-site

Full-time

Re-posted 10 days ago

LG Electronics rating

7.1

Company rating: 7.1 out of 10

Based on 42 frontline employees who took The Breakroom Quiz

112th of 156 rated electronics manufacturers

Job description

Job Summary:
LG Electronics is a global leader in technology, dedicated to creating innovative solutions for a better life. They are seeking a Korean Bilingual Technical Service Operations Analyst to work in their Technical Solutions team, responsible for analyzing field service data, improving technical solutions, and coordinating with various departments to resolve issues.
Responsibilities:
• Monitor/review/analyze field service data and find any insight to improve.
• Review/analyze TS RA data, find the root-cause and provide improvement to reduce TS RA.
• Review/test/feedback/improve various technical solution methods.
• Monitor potential quality issues and historical call data.
• Monitor employees’ work levels, review work performance, provide consistent feedback to employee Supervisor for call improvement.
• Review technical contents to improve
• Resolve issues and provide timely resolution for internal and external operations.
• Review and Participate in TCC case studies to find failure points.
• Overall process review and improvement: Current process review and modify to improve, new process setup needed.
• Review/analyze TCC operation performance to make more efficient operation.
• Conduct regular meetings with leadership to communicate individual goals and team objectives.
• Handle concerns, complaints and inquires about TCC performance.
• Drive the development of superior service support and high performance goals for each TCC agent.
• Data analysis: field service data, TCC Counselling data, call data and any other data analysis for correctness, accuracy, validation, providing analysis data, finding root cause or improvement.
• Communication with factory and factory support
• Any other duty assigned by manager
Qualifications:
Required:
• Bachelor’s degree in statistics or business management
• Proficiency with the Internet, Microsoft Internet Explorer and Microsoft Office – Outlook, Excel, Power Point, Word and database management
• High creativity for finding unique ways to analyze data
• Ability to learn quickly and adapt to changes
• Ability to work without supervision and multi-task in a fast-paced environment
• Strong communication skills
• Travel may be required.
• Bilingual Korean/English is required.
• Monitor/review/analyze field service data and find any insight to improve.
• Review/analyze TS RA data, find the root-cause and provide improvement to reduce TS RA.
• Review/test/feedback/improve various technical solution methods.
• Monitor potential quality issues and historical call data.
• Monitor employees’ work levels, review work performance, provide consistent feedback to employee Supervisor for call improvement.
• Review technical contents to improve
• Resolve issues and provide timely resolution for internal and external operations.
• Review and Participate in TCC case studies to find failure points.
• Overall process review and improvement: Current process review and modify to improve, new process setup needed.
• Review/analyze TCC operation performance to make more efficient operation.
• Conduct regular meetings with leadership to communicate individual goals and team objectives.
• Handle concerns, complaints and inquires about TCC performance.
• Drive the development of superior service support and high performance goals for each TCC agent.
• Data analysis: field service data, TCC Counselling data, call data and any other data analysis for correctness, accuracy, validation, providing analysis data, finding root cause or improvement.
• Communication with factory and factory support
• Any other duty assigned by manager
Preferred:
• Associate Degree in Applied Science related to the Electrical, Mechanical, HVAC, Electronics fields
Company:
LG Electronics manufactures a wide range of products including televisions, smartphones, and home appliances. Founded in 1958, the company is headquartered in Seoul, KOR, with a team of 10001+ employees. The company is currently Late Stage.

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