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Service Analyst Jobs in Alabama (NOW HIRING)

Guidehouse

Program Services Analyst

Huntsville, AL · On-site

$61K - $101K/yr

The analyst may support CDC DHP Program Management and Operations activities, including ... Deliver high-quality client service in a fast-paced, deadline-driven environment. What You Will ...

Rheem

Technical Services Analyst II

Scottsboro, AL · On-site

Support problem and incident management by performing root cause analysis for service interruption, create preventive measures to deploy in enterprise and coordinate preparation of incident reports.

New

Rheem

Technical Services Analyst I

Montgomery, AL · On-site

Support problem and incident management by performing root cause analysis for service interruption, create preventive measures to deploy in enterprise and coordinate preparation of incident reports.

New

Rheem

Technical Services Analyst II

Scottsboro, AL

Support problem and incident management by performing root cause analysis for service interruption, create preventive measures to deploy in enterprise and coordinate preparation of incident reports.

New

Rheem

Technical Services Analyst I

Montgomery, AL

Support problem and incident management by performing root cause analysis for service interruption, create preventive measures to deploy in enterprise and coordinate preparation of incident reports.

New

Canfor

Service Desk Analyst

Mobile, AL

$20.25 - $27.75/hr

As the Service Desk Analyst, you will handle daily IT service requests and related issues. You will work closely with experts across IT teams to coordinate the resolution of incidents and service ...

PS Logistics

Service Desk Analyst

Birmingham, AL · On-site

$19.25 - $26.25/hr

The Service Desk Analyst will triage, diagnose, and remediate a wide variety of technical issues for end users across all areas of PS Logistics and its companies. They will respond to requests for ...

PS Logistics

Service Desk Analyst

Birmingham, AL

$19.25 - $26.25/hr

The Service Desk Analyst will triage, diagnose, and remediate a wide variety of technical issues for end users across all areas of PS Logistics and its companies. They will respond to requests for ...

Canfor

Service Desk Analyst

Mobile, AL · On-site

$20.25 - $27.75/hr

As the Service Desk Analyst, you will handle daily IT service requests and related issues. You will work closely with experts across IT teams to coordinate the resolution of incidents and service ...

Canfor

Service Desk Analyst

Mobile, AL

$20.25 - $27.75/hr

As the Service Desk Analyst, you will handle daily IT service requests and related issues. You will work closely with experts across IT teams to coordinate the resolution of incidents and service ...

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All JobsService Analyst JobsService Analyst Jobs in Alabama

Service Analyst information

See Alabama salary details

$28.1K

$66.4K

$117.8K

How much do service analyst jobs pay per year?

As of Aug 27, 2026, the average yearly pay for service analyst in Alabama is $66,403.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,600.00 and $78,900.00 per year, depending on experience, location, and employer.

What is a service analyst?

Service Analysts are professionals who analyze and improve service delivery within an organization. They evaluate service processes, identify areas for improvement, and help implement solutions to enhance customer satisfaction and operational efficiency. Service Analysts often work closely with IT, customer support, and business teams to collect data, monitor service performance, and ensure that services meet organizational standards and client expectations.

What are the key skills and qualifications needed to thrive as a service analyst?

To thrive as a Service Analyst, you need strong analytical abilities, problem-solving skills, and a background in business or IT, often supported by a relevant degree. Familiarity with IT service management (ITSM) tools such as ServiceNow, ticketing systems, and certifications like ITIL are typically required. Excellent communication, attention to detail, and a customer-focused mindset are crucial soft skills for this role. These skills ensure efficient issue resolution, improved service delivery, and effective collaboration with both technical teams and end users.

How does a service analyst typically interact with other departments to resolve client issues?

Service Analysts often act as a bridge between clients and internal teams such as IT, customer service, and operations. When client issues arise, Service Analysts collaborate closely with these departments to investigate root causes, coordinate solutions, and ensure timely follow-up. This collaborative approach not only resolves issues efficiently but also helps improve service processes and client satisfaction. Regular communication and strong relationship-building skills are key in this role.

What is the difference between Service Analyst vs Business Analyst?

AspectService AnalystBusiness Analyst
Required CredentialsTypically a bachelor's degree in IT, business, or related field; certifications like ITIL or ServiceNow are commonBachelor's degree in business, IT, or related; certifications like CBAP or PMI-PBA are common
Work EnvironmentIT service teams, customer support, technical departmentsBusiness units, project teams, consulting firms
Employer & Industry UsageIT service providers, tech companies, telecomsCorporate, consulting, finance, healthcare
Common Search & Comparison IntentUnderstanding roles in IT service management, technical supportBusiness process improvement, project requirements

While both roles involve analyzing and improving processes, Service Analysts focus on IT service management and technical support, whereas Business Analysts concentrate on broader business processes and project requirements. The choice depends on whether the role is more technical or business-oriented.

Do service analysts make a lot of money?

Service analysts typically earn a median salary that varies by industry and experience, with entry-level positions starting around $40,000 to $60,000 annually and experienced analysts earning over $70,000. Factors such as certifications, technical skills, and geographic location can influence earning potential.

Is a service analyst a good job?

A service analyst is a role that involves analyzing customer service data, identifying issues, and recommending improvements. It typically requires strong communication skills, problem-solving abilities, and familiarity with data analysis tools. The job can offer stable employment and opportunities for advancement in customer service or operations departments.
Service Analyst jobs near you
Infographic showing various Service Analyst job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $66,403 per year, or $31.9 per hour.

Consultative Offerings - Government & Public Services - Analyst - Cyber Software Engineering

Deloitte

Huntsville, AL • On-site

Full-time

Re-posted 8 days ago

Deloitte rating

8.2

Company rating: 8.2 out of 10

Based on 93 frontline employees who took The Breakroom Quiz

46th of 152 rated financial services

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