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Service Analyst Jobs in Alabama (NOW HIRING)

LG Electronics

Field Service Analyst 1

Huntsville, AL · On-site

The Field Service Analyst plays a critical role in supporting and optimizing field service operations through data analysis, process monitoring, and performance improvement initiatives. This position ...

McLeod Software

Analyst, Sales Services

Birmingham, AL · On-site

Sales Support - Customer and Prospect Discovery The Sales Service Analyst is an important part of the team that helps understand our customer requirements and how our software and services can be ...

Holland & Knight

e-Data Services Analyst

Birmingham, AL · On-site

$48.10 - $72.10/hr

Strong customer service skills. * Solid technical troubleshooting, critical thinking and problem ... The ability to analyze a problem or project quickly and accurately, and work with the eDiscovery ...

PS Logistics LLC

Service Desk Analyst

Birmingham, AL

$19.25 - $26.25/hr

The Service Desk Analyst will triage, diagnose, and remediate a wide variety of technical issues for end users across all areas of PS Logistics and its companies. They will respond to requests for ...

PS Logistics

Service Desk Analyst

Birmingham, AL · On-site

$19.25 - $26.25/hr

The Service Desk Analyst will triage, diagnose, and remediate a wide variety of technical issues for end users across all areas of PS Logistics and its companies. They will respond to requests for ...

PS Logistics

Service Desk Analyst

Birmingham, AL

$19.25 - $26.25/hr

The Service Desk Analyst will triage, diagnose, and remediate a wide variety of technical issues for end users across all areas of PS Logistics and its companies. They will respond to requests for ...

Sentara

Senior Healthcare Data Analyst

Centre, AL · Remote

$80K - $133K/yr

Promotes self-service analytics for customer adoption, understanding and use of data. Supports design of programmatic analyses and reporting capabilities in addition to business requirement ...

New

CB&S Bank

Service Desk Analyst I

Russellville, AL

$15.75 - $21.50/hr

Service Desk Analyst I The IT service desk analyst is the first point of contact between end users and the IT organization. The analyst is responsible for recording the details of reported IT service ...

Sentara

Senior Healthcare Data Analyst - Remote

Centre, AL · Remote

$81K - $102K/yr

Promotes self-service analytics for customer adoption, understanding and use of data. Supports design of programmatic analyses and reporting capabilities in addition to business requirement ...

CB&S Bank

Service Desk Analyst I

Russellville, AL · On-site

$15.75 - $21.50/hr

The IT service desk analyst is the first point of contact between end users and the IT organization. The analyst is responsible for recording the details of reported IT service issues and service ...

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All JobsService Analyst JobsService Analyst Jobs in Alabama

Service Analyst information

See Alabama salary details

$28.1K

$66.4K

$117.8K

How much do service analyst jobs pay per year?

As of Jun 14, 2026, the average yearly pay for service analyst in Alabama is $66,403.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,600.00 and $78,900.00 per year, depending on experience, location, and employer.

What is the difference between Service Analyst vs Business Analyst?

AspectService AnalystBusiness Analyst
Required CredentialsTypically a bachelor's degree in IT, business, or related field; certifications like ITIL or ServiceNow are commonBachelor's degree in business, IT, or related; certifications like CBAP or PMI-PBA are common
Work EnvironmentIT service teams, customer support, technical departmentsBusiness units, project teams, consulting firms
Employer & Industry UsageIT service providers, tech companies, telecomsCorporate, consulting, finance, healthcare
Common Search & Comparison IntentUnderstanding roles in IT service management, technical supportBusiness process improvement, project requirements

While both roles involve analyzing and improving processes, Service Analysts focus on IT service management and technical support, whereas Business Analysts concentrate on broader business processes and project requirements. The choice depends on whether the role is more technical or business-oriented.

What does a service analyst do?

A service analyst evaluates and improves customer service processes by analyzing data, identifying issues, and recommending solutions. They often work with customer feedback, service metrics, and may use tools like CRM software to ensure service quality and efficiency.

What jobs in the US pay 300,000 a year?

For a Service Analyst, earning $300,000 annually is uncommon and typically requires senior-level experience, specialized skills, or managerial responsibilities. High-paying roles in related fields may include senior management, consulting, or executive positions, often requiring advanced certifications and extensive industry experience.

Is a service analyst a good job?

A service analyst is a role that involves analyzing and improving customer service processes, often requiring strong communication and problem-solving skills. It can offer stable employment with opportunities for advancement and may require familiarity with customer management tools and data analysis. Overall, it is considered a valuable position in many service-oriented industries.

What are Service Analysts?

Service Analysts are professionals who analyze and improve service delivery within an organization. They evaluate service processes, identify areas for improvement, and help implement solutions to enhance customer satisfaction and operational efficiency. Service Analysts often work closely with IT, customer support, and business teams to collect data, monitor service performance, and ensure that services meet organizational standards and client expectations.

What are the key skills and qualifications needed to thrive as a Service Analyst, and why are they important?

To thrive as a Service Analyst, you need strong analytical abilities, problem-solving skills, and a background in business or IT, often supported by a relevant degree. Familiarity with IT service management (ITSM) tools such as ServiceNow, ticketing systems, and certifications like ITIL are typically required. Excellent communication, attention to detail, and a customer-focused mindset are crucial soft skills for this role. These skills ensure efficient issue resolution, improved service delivery, and effective collaboration with both technical teams and end users.

What jobs will boom in 2026?

Service Analysts are expected to see growth as companies increasingly rely on data analysis to improve customer service and operational efficiency. Skills in data management, software tools, and communication will be valuable, and roles may involve working with customer relationship management (CRM) systems and analytics platforms. Overall, roles focused on data-driven decision-making and technology integration are projected to expand by 2026.

How does a Service Analyst typically interact with other departments to resolve client issues?

Service Analysts often act as a bridge between clients and internal teams such as IT, customer service, and operations. When client issues arise, Service Analysts collaborate closely with these departments to investigate root causes, coordinate solutions, and ensure timely follow-up. This collaborative approach not only resolves issues efficiently but also helps improve service processes and client satisfaction. Regular communication and strong relationship-building skills are key in this role.
What are popular job titles related to Service Analyst jobs in Alabama? For Service Analyst jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Service Analyst jobs in Alabama look for? The top searched job categories for Service Analyst jobs in Alabama are:
Service Analyst jobs near you
Infographic showing various Service Analyst job openings in Alabama as of June 2026, with employment types broken down into 3% As Needed, 45% Full Time, 49% Part Time, and 3% Contract. Highlights an 82% Physical, 7% Hybrid, and 11% Remote job distribution, with an average salary of $66,403 per year, or $31.9 per hour.
Field Service Analyst 1

Field Service Analyst 1

LG Electronics

Huntsville, AL • On-site

Other

Posted 10 days ago

LG Electronics rating

7.5

Company rating: 7.5 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

74th of 139 rated electronics manufacturers

Job description

What we can offer: 

A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success. 

 We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value.  At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill-and equal, merit-based opportunities across the board.  We want our colleagues to grow with our global business.  That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits.  Come join the team! 

The Opportunity:

The Field Service Analyst plays a critical role in supporting and optimizing field service operations through data analysis, process monitoring, and performance improvement initiatives. This position is responsible for evaluating dispatch (Locator) processes, analyzing service claims, and providing actionable insights to enhance operational efficiency, reduce costs, and improve overall service performance.

Responsibilities:

Dispatch (Locator) Process Analysis

  • Monitor and analyze the end-to-end dispatch (Locator) process to ensure optimal resource allocation and service efficiency.
  • Identify bottlenecks, inefficiencies, and performance gaps within the dispatch workflow.
  • Develop and maintain dashboards and reports to track key operational metrics such as dispatch lead time, refund rate, and repair turnaround time.
  • Provide data-driven recommendations to improve dispatch accuracy, speed, and customer satisfaction.

Service Claims Analysis & Trend Management

  • Conduct in-depth analysis of service claims data to identify recurring issues, cost drivers, and operational trends.
  • Generate regular reports and visualizations to communicate key findings to stakeholders.
  • Collaborate with cross-functional teams (e.g., Call Center, Finance, Q&E) to address root causes and implement corrective actions.
  • Establish proactive monitoring systems to detect anomalies and prevent future claim escalations.

Field Service Operations Support

  • Support field service operations by analyzing claim payments and performing cost analysis.
  • Ensure accuracy and efficiency in claim processing workflows and identify opportunities for cost optimization.
  • Partner with finance and operations teams to review budget utilization and improve financial performance.
  • Assist in developing standard operating procedures (SOPs) related to claims management and field service processes.

KPI Management & Continuous Improvement

  • Define, track, and analyze key performance indicators (KPIs) related to field service operations and dispatch efficiency.
  • Develop data-driven action plans to enhance operational effectiveness and achieve performance targets.
  • Lead or support continuous improvement initiatives using analytical insights.
  • Present findings and recommendations to management in a clear and actionable manner.

Education / Experience (Requirements):

  • Bachelor's degree in Business, Data Analytics, Engineering, or a related field.
  • Strong analytical and problem-solving skills with the ability to interpret complex datasets.
  • Proficiency in data analysis tools (e.g., Excel, SQL, Power BI, or similar BI tools).
  • Experience with field service operations, dispatch systems, or claims analysis is highly preferred.
  • Strong communication skills with the ability to present insights to both technical and non-technical stakeholders.
  • Detail-oriented with a continuous improvement mindset.
  • Ability to manage multiple priorities in a fast-paced environment.

Preferred Competencies

  • Knowledge of service operations KPIs and performance management.
  • Experience in cost analysis and financial reporting.
  • Familiarity with EDW or service management systems.
  • Process improvement experience (e.g., Lean, Six Sigma methodologies) is a plus.

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