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Service Analyst Jobs (NOW HIRING)

Hire Talent

Credit Service Analyst

Swiftwater, PA · On-site

Credit Service Analyst This position will be responsible for the Total Receivable Management of a specific/defined Customer Portfolio exercising discretion & independent judgment with respect to ...

Hackajob

Client Service Analyst

Chicago, IL · On-site

Client Service Analyst Join JPMorganChase's Trade & Working Capital Client Service group and make an impact by supporting a global client base with unique, complex service needs. You'll develop ...

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Customer Service Analyst

Oakbrook Terrace, IL · On-site

Customer Service Analyst Position Type: Regular - Full-Time Grade: Grade 04 Requisition ID: 43932 In every role, McCainers are ambitious, curious, and passionate about creating exceptional work ...

NCCI

Client Service Analyst

Boca Raton, FL · On-site

$51K/yr

As a Client Service Analyst within our Customer Operations team, you'll become a trusted resource for customers seeking guidance on workers compensation classifications and related industry rules.

Timken

Customer Service Analyst

East Haven, CT · On-site

Schulz Electric, a Timken Motor & Crane Company, has a current opening for a Senior Customer Service Analyst based out of East Haven, CT. The purpose of this position is to support all customer ...

Medium

Senior Service Analyst

San Francisco, CA · On-site

$120 - $150/hr

Position Overview Simbe's Data Science & Analytics team is looking for a Senior Service Analyst to own end-to-end visibility into how well we're delivering on our client commitments. You'll sit at ...

Abbott

Capital Service Analyst

Saint Paul, MN · On-site

The Capital Service Analyst leverages data and analytical tools to support senior leadership by extracting valuable insights and making data-driven decisions for an organization. This role ...

Bmo

Client Service Analyst

Chicago, IL · On-site

$45K - $83K/yr

Services relationships in the assigned portfolio to ensure an exceptional client experience ... Analytical and problem solving skills - In-depth. * Influence skills - In-depth. Salary: $45,000.00 ...

BMO Capital Markets

Client Service Analyst

Hinsdale, IL · On-site

$45K - $83K/yr

Services relationships in the assigned portfolio to ensure an exceptional client experience ... Analytical and problem solving skills - In-depth. * Influence skills - In-depth. Salary : $45,000 ...

JPMorgan Chase & Co

Client Service Analyst

Tampa, FL · On-site

As a Client Service Analyst within the Trade & Working Capital Client Service group, you will provide day-to-day service and relationship management support to a portfolio of Supply Chain Finance ...

J.P. Morgan

Client Service Analyst

Chicago, IL · On-site

As a Client Service Analyst within the Trade & Working Capital Client Service group, you will provide day-to-day service and relationship management support to a portfolio of Supply Chain Finance ...

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Service Analyst information

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$31K

$73.3K

$130K

How much do service analyst jobs pay per year?

As of Aug 27, 2026, the average yearly pay for service analyst in the United States is $73,261.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $87,000.00 per year, depending on experience, location, and employer.

What is a service analyst?

Service Analysts are professionals who analyze and improve service delivery within an organization. They evaluate service processes, identify areas for improvement, and help implement solutions to enhance customer satisfaction and operational efficiency. Service Analysts often work closely with IT, customer support, and business teams to collect data, monitor service performance, and ensure that services meet organizational standards and client expectations.

What are the key skills and qualifications needed to thrive as a service analyst?

To thrive as a Service Analyst, you need strong analytical abilities, problem-solving skills, and a background in business or IT, often supported by a relevant degree. Familiarity with IT service management (ITSM) tools such as ServiceNow, ticketing systems, and certifications like ITIL are typically required. Excellent communication, attention to detail, and a customer-focused mindset are crucial soft skills for this role. These skills ensure efficient issue resolution, improved service delivery, and effective collaboration with both technical teams and end users.

How does a service analyst typically interact with other departments to resolve client issues?

Service Analysts often act as a bridge between clients and internal teams such as IT, customer service, and operations. When client issues arise, Service Analysts collaborate closely with these departments to investigate root causes, coordinate solutions, and ensure timely follow-up. This collaborative approach not only resolves issues efficiently but also helps improve service processes and client satisfaction. Regular communication and strong relationship-building skills are key in this role.

What is the difference between Service Analyst vs Business Analyst?

AspectService AnalystBusiness Analyst
Required CredentialsTypically a bachelor's degree in IT, business, or related field; certifications like ITIL or ServiceNow are commonBachelor's degree in business, IT, or related; certifications like CBAP or PMI-PBA are common
Work EnvironmentIT service teams, customer support, technical departmentsBusiness units, project teams, consulting firms
Employer & Industry UsageIT service providers, tech companies, telecomsCorporate, consulting, finance, healthcare
Common Search & Comparison IntentUnderstanding roles in IT service management, technical supportBusiness process improvement, project requirements

While both roles involve analyzing and improving processes, Service Analysts focus on IT service management and technical support, whereas Business Analysts concentrate on broader business processes and project requirements. The choice depends on whether the role is more technical or business-oriented.

Do service analysts make a lot of money?

Service analysts typically earn a median salary that varies by industry and experience, with entry-level positions starting around $40,000 to $60,000 annually and experienced analysts earning over $70,000. Factors such as certifications, technical skills, and geographic location can influence earning potential.

Is a service analyst a good job?

A service analyst is a role that involves analyzing customer service data, identifying issues, and recommending improvements. It typically requires strong communication skills, problem-solving abilities, and familiarity with data analysis tools. The job can offer stable employment and opportunities for advancement in customer service or operations departments.
More about Service Analyst jobs

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Cities with the most Service Analyst job openings:

What states have the most Service Analyst jobs?

States with the most job openings for Service Analyst jobs include:

Service Analyst jobs near you
Infographic showing various Service Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $73,261 per year, or $35.2 per hour.

Credit Service Analyst

Hire Talent

Swiftwater, PA • On-site

Other

Re-posted 21 days ago

Job description

Credit Service Analyst

This position will be responsible for the Total Receivable Management of a specific/defined Customer Portfolio exercising discretion & independent judgment with respect to matters of significance to include unpaid balances outstanding invoices, return product resolution, various chargeback issues (if any), short pays, credit holds, Total Management of the Credit Master File and a variety of existing issues.

Responsibilities:

  • Decision making in this position requires a full understanding of each issue, product pricing, limitations and promotions, contract terms and conditions, and our company policies and procedures.
  • The Credit Services Analyst is required to propose alternative payment solutions for our customers such as prepayment and / or negotiate a schedule of periodic payments on account. Pursuant to this, the Credit Services Analyst must determine if the order(s) are to be held, pending payment / resolution or propose other payment alternatives, write-off versus third party collections, allow the customer to exceed their credit limit or to ultimately release the customers' order(s).
  • Credit Services Analyst is required to prioritize their collections, by value and aging of the receivables. Familiarity with their assigned accounts / divisions will also help to determine their collection cycle.
  • Credit Services Analyst must be able to evaluate the tradeoff between assertive collection techniques and the need to accommodate unusual customer circumstances by writing-off non-collectible invoices and debits.

Basic Qualifications:

  • BA/BS in Accounting or Business
  • 3-5 years relevant experience
  • Proficient in Excel

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