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Service Analyst Jobs in Michigan (NOW HIRING)

Corning

Role Purpose Reporting to the Collaboration Services Operations Supervisor, the Collaboration Administrator is an operational resource, with an emphasis on Microsoft Office 365. Collaboration ...

Corning

The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The ...

Apex Systems

Storage Services Analyst

Dearborn, MI · On-site

$30 - $40/hr

User Stories and TasksAsset Management activities, leasing and service contractsAssist with current ... analyze complex data and present back to management Excellent verbal and written communication ...

A-Line Staffing Solutions LLC

System Architect

Lansing, MI · Hybrid

$246K/yr

... Customer Service Analyst · 3+ years of experience with Power Platform Solutions, particularly Power Automate and Power Pages · Experience with CICD/Release Management, including defining ...

V2Soft

Storage Services Analyst

Dearborn, MI · Hybrid

Manage asset-related activities, including leasing and service contracts * Assist with planning and ... Ability to analyze complex data and present findings to management * Strong verbal and written ...

A-Line Staffing Solutions LLC

System Architect

Lansing, MI · Hybrid

$246K/yr

... Customer Service Analyst · 3+ years of experience with Power Platform Solutions, particularly Power Automate and Power Pages · Experience with CICD/Release Management, including defining ...

Megan soft Inc

Dynamics 365 Systems Architect

Lansing, MI · On-site

$246K/yr

Technical Customer Service Analyst - 5+ years    * Extensive experience with MS Dynamics, MS Azure, and Application Support - 5+ years Thanks & Regards Praveen Megan Soft, Inc. Direct No: +1 ...

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All JobsService Analyst JobsService Analyst Jobs in Michigan

Service Analyst information

See Michigan salary details

$27K

$63.9K

$113.3K

How much do service analyst jobs pay per year?

As of Jun 11, 2026, the average yearly pay for service analyst in Michigan is $63,854.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,800.00 and $75,800.00 per year, depending on experience, location, and employer.

What is the difference between Service Analyst vs Business Analyst?

AspectService AnalystBusiness Analyst
Required CredentialsTypically a bachelor's degree in IT, business, or related field; certifications like ITIL or ServiceNow are commonBachelor's degree in business, IT, or related; certifications like CBAP or PMI-PBA are common
Work EnvironmentIT service teams, customer support, technical departmentsBusiness units, project teams, consulting firms
Employer & Industry UsageIT service providers, tech companies, telecomsCorporate, consulting, finance, healthcare
Common Search & Comparison IntentUnderstanding roles in IT service management, technical supportBusiness process improvement, project requirements

While both roles involve analyzing and improving processes, Service Analysts focus on IT service management and technical support, whereas Business Analysts concentrate on broader business processes and project requirements. The choice depends on whether the role is more technical or business-oriented.

What does a service analyst do?

A service analyst evaluates and improves customer service processes by analyzing data, identifying issues, and recommending solutions. They often work with customer feedback, service metrics, and may use tools like CRM software to ensure service quality and efficiency.

What jobs in the US pay 300,000 a year?

For a Service Analyst, earning $300,000 annually is uncommon and typically requires senior-level experience, specialized skills, or managerial responsibilities. High-paying roles in related fields may include senior management, consulting, or executive positions, often requiring advanced certifications and extensive industry experience.

Is a service analyst a good job?

A service analyst is a role that involves analyzing and improving customer service processes, often requiring strong communication and problem-solving skills. It can offer stable employment with opportunities for advancement and may require familiarity with customer management tools and data analysis. Overall, it is considered a valuable position in many service-oriented industries.

What are Service Analysts?

Service Analysts are professionals who analyze and improve service delivery within an organization. They evaluate service processes, identify areas for improvement, and help implement solutions to enhance customer satisfaction and operational efficiency. Service Analysts often work closely with IT, customer support, and business teams to collect data, monitor service performance, and ensure that services meet organizational standards and client expectations.

What are the key skills and qualifications needed to thrive as a Service Analyst, and why are they important?

To thrive as a Service Analyst, you need strong analytical abilities, problem-solving skills, and a background in business or IT, often supported by a relevant degree. Familiarity with IT service management (ITSM) tools such as ServiceNow, ticketing systems, and certifications like ITIL are typically required. Excellent communication, attention to detail, and a customer-focused mindset are crucial soft skills for this role. These skills ensure efficient issue resolution, improved service delivery, and effective collaboration with both technical teams and end users.

What jobs will boom in 2026?

Service Analysts are expected to see growth as companies increasingly rely on data analysis to improve customer service and operational efficiency. Skills in data management, software tools, and communication will be valuable, and roles may involve working with customer relationship management (CRM) systems and analytics platforms. Overall, roles focused on data-driven decision-making and technology integration are projected to expand by 2026.

How does a Service Analyst typically interact with other departments to resolve client issues?

Service Analysts often act as a bridge between clients and internal teams such as IT, customer service, and operations. When client issues arise, Service Analysts collaborate closely with these departments to investigate root causes, coordinate solutions, and ensure timely follow-up. This collaborative approach not only resolves issues efficiently but also helps improve service processes and client satisfaction. Regular communication and strong relationship-building skills are key in this role.
What are popular job titles related to Service Analyst jobs in Michigan? For Service Analyst jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Service Analyst jobs in Michigan look for? The top searched job categories for Service Analyst jobs in Michigan are:
Service Analyst jobs near you
Infographic showing various Service Analyst job openings in Michigan as of June 2026, with employment types broken down into 3% As Needed, 46% Full Time, 43% Part Time, and 8% Contract. Highlights an 82% Physical, 7% Hybrid, and 11% Remote job distribution, with an average salary of $63,854 per year, or $30.7 per hour.

Programmer Analyst 6 - Dynamics 365 Systems Architect

Resource Consultings Services Inc.

Lansing, MI • On-site

Contractor

Posted 13 days ago

Job description

Role: Programmer Analyst 6 - Dynamics 365 Systems Architect

Location: Lansing, MI 48933– Hybrid   (2 days Onsite in week)

Duration: 1 year with possible extension

Visa: Any

Local candidates only (must be located within 1.5-2 hours of Lansing, MI)

Prior state experience preferred

5-6 pages resume

MS Teams video interview with camera ON. 2nd round may be held in-person.

Bachelor's Degree Required

Please note: This is a hybrid position. Resource will serve as both a Dynamics Architect and a developer.

Must Have:

Top Skill & Years of Experience Required:

- Infrastructure/Network and Application Support - 5+ years

- Extensive experience with MS Dynamics, MS Azure, and Application Support - 5+ years

- Technical Customer Service Analyst - 5+ years