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Service Analyst Jobs in Michigan (NOW HIRING)

Corning

Role Purpose Reporting to the Collaboration Services Operations Supervisor, the Collaboration Administrator is an operational resource, with an emphasis on Microsoft Office 365. Collaboration ...

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All JobsService Analyst JobsService Analyst Jobs in Michigan

Service Analyst information

See Michigan salary details

$27K

$63.9K

$113.3K

How much do service analyst jobs pay per year?

As of Aug 26, 2026, the average yearly pay for service analyst in Michigan is $63,854.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,800.00 and $75,800.00 per year, depending on experience, location, and employer.

What is a service analyst?

Service Analysts are professionals who analyze and improve service delivery within an organization. They evaluate service processes, identify areas for improvement, and help implement solutions to enhance customer satisfaction and operational efficiency. Service Analysts often work closely with IT, customer support, and business teams to collect data, monitor service performance, and ensure that services meet organizational standards and client expectations.

What are the key skills and qualifications needed to thrive as a service analyst?

To thrive as a Service Analyst, you need strong analytical abilities, problem-solving skills, and a background in business or IT, often supported by a relevant degree. Familiarity with IT service management (ITSM) tools such as ServiceNow, ticketing systems, and certifications like ITIL are typically required. Excellent communication, attention to detail, and a customer-focused mindset are crucial soft skills for this role. These skills ensure efficient issue resolution, improved service delivery, and effective collaboration with both technical teams and end users.

How does a service analyst typically interact with other departments to resolve client issues?

Service Analysts often act as a bridge between clients and internal teams such as IT, customer service, and operations. When client issues arise, Service Analysts collaborate closely with these departments to investigate root causes, coordinate solutions, and ensure timely follow-up. This collaborative approach not only resolves issues efficiently but also helps improve service processes and client satisfaction. Regular communication and strong relationship-building skills are key in this role.

What is the difference between Service Analyst vs Business Analyst?

AspectService AnalystBusiness Analyst
Required CredentialsTypically a bachelor's degree in IT, business, or related field; certifications like ITIL or ServiceNow are commonBachelor's degree in business, IT, or related; certifications like CBAP or PMI-PBA are common
Work EnvironmentIT service teams, customer support, technical departmentsBusiness units, project teams, consulting firms
Employer & Industry UsageIT service providers, tech companies, telecomsCorporate, consulting, finance, healthcare
Common Search & Comparison IntentUnderstanding roles in IT service management, technical supportBusiness process improvement, project requirements

While both roles involve analyzing and improving processes, Service Analysts focus on IT service management and technical support, whereas Business Analysts concentrate on broader business processes and project requirements. The choice depends on whether the role is more technical or business-oriented.

Do service analysts make a lot of money?

Service analysts typically earn a median salary that varies by industry and experience, with entry-level positions starting around $40,000 to $60,000 annually and experienced analysts earning over $70,000. Factors such as certifications, technical skills, and geographic location can influence earning potential.

Is a service analyst a good job?

A service analyst is a role that involves analyzing customer service data, identifying issues, and recommending improvements. It typically requires strong communication skills, problem-solving abilities, and familiarity with data analysis tools. The job can offer stable employment and opportunities for advancement in customer service or operations departments.
Service Analyst jobs near you
Infographic showing various Service Analyst job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $63,854 per year, or $30.7 per hour.

FINANCIAL SERVICE ANALYST

USAJOBS - Search

Battle Creek, MI • On-site

$106K/yr

Full-time

Posted 7 days ago

Job description

Position may be filled at either location:
  • Philadelphia, PA: $117,284 - $152,471
  • Fort Belvoir, VA: $121,785 - $158,322
  • Battle Creek, MI: $106,437 - $138,370
  • New Cumberland, PA: $121,785 - $158,322
  • Richmond, VA: $111,183 - $144,540
  • Whitehall, OH: $111,065 - $144,386

Qualifications:To qualify for a Financial Service Analyst, your resume and supporting documentation must support:
A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-13 level, applicants must possess one year of specialized experience equivalent to the GS-12 level or equivalent under other pay systems in the Federal service, military, or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes:
  • Collaborating with teams and subject matter experts to drive organizational change.
  • Utilizing ERP to work in the Order to Cash (O2C), Procure to Pay (P2P), or Record to Report (R2R) business cycles.
  • Managing programs and projects, including change management and communication plan components.
  • Applying G-Invoicing related policy, regulations, and procedures issued by US Treasury and the Department of Defense.
  • Remediating audit findings by performing root cause analysis and managing Corrective Action Plans (CAPs).
  • Creating effective presentations and presenting program performance to leadership.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.Education:

Substitution of education may not be used in lieu of specialized experience for this grade level.

Employment Type: OTHER

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