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Service Analyst Jobs in Michigan (NOW HIRING)

Corning

Role Purpose Reporting to the Collaboration Services Operations Supervisor, the Collaboration Administrator is an operational resource, with an emphasis on Microsoft Office 365. Collaboration ...

Kamax

Analyst, Customer Fulfillment

Lapeer, MI · On-site

Customer Fulfillment Analyst JOB SUMMARY: This critical customer facing position ensures the visibility of customer order demand and forecasts to the production teams. Fulfillment of those orders by ...

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All JobsService Analyst JobsService Analyst Jobs in Michigan

Service Analyst information

See Michigan salary details

$27K

$63.9K

$113.3K

How much do service analyst jobs pay per year?

As of Aug 3, 2026, the average yearly pay for service analyst in Michigan is $63,854.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,800.00 and $75,800.00 per year, depending on experience, location, and employer.

What is the difference between Service Analyst vs Business Analyst?

AspectService AnalystBusiness Analyst
Required CredentialsTypically a bachelor's degree in IT, business, or related field; certifications like ITIL or ServiceNow are commonBachelor's degree in business, IT, or related; certifications like CBAP or PMI-PBA are common
Work EnvironmentIT service teams, customer support, technical departmentsBusiness units, project teams, consulting firms
Employer & Industry UsageIT service providers, tech companies, telecomsCorporate, consulting, finance, healthcare
Common Search & Comparison IntentUnderstanding roles in IT service management, technical supportBusiness process improvement, project requirements

While both roles involve analyzing and improving processes, Service Analysts focus on IT service management and technical support, whereas Business Analysts concentrate on broader business processes and project requirements. The choice depends on whether the role is more technical or business-oriented.

What does a service analyst do?

A service analyst evaluates and improves customer service processes by analyzing data, identifying issues, and recommending solutions. They often work with customer feedback, service metrics, and may use tools like CRM software to ensure service quality and efficiency.

What jobs in the US pay 300,000 a year?

For a Service Analyst, earning $300,000 annually is uncommon and typically requires senior-level experience, specialized skills, or managerial responsibilities. High-paying roles in related fields may include senior management, data science, or specialized consulting positions, often requiring advanced certifications and extensive industry experience.

Is a service analyst a good job?

A service analyst is a role that involves analyzing and improving customer service processes, often requiring strong communication, problem-solving skills, and familiarity with data analysis tools. It can offer stable employment with opportunities for advancement in various industries, but job satisfaction depends on the work environment and individual preferences.

What are Service Analysts?

Service Analysts are professionals who analyze and improve service delivery within an organization. They evaluate service processes, identify areas for improvement, and help implement solutions to enhance customer satisfaction and operational efficiency. Service Analysts often work closely with IT, customer support, and business teams to collect data, monitor service performance, and ensure that services meet organizational standards and client expectations.

What are the key skills and qualifications needed to thrive as a Service Analyst, and why are they important?

To thrive as a Service Analyst, you need strong analytical abilities, problem-solving skills, and a background in business or IT, often supported by a relevant degree. Familiarity with IT service management (ITSM) tools such as ServiceNow, ticketing systems, and certifications like ITIL are typically required. Excellent communication, attention to detail, and a customer-focused mindset are crucial soft skills for this role. These skills ensure efficient issue resolution, improved service delivery, and effective collaboration with both technical teams and end users.

How does a Service Analyst typically interact with other departments to resolve client issues?

Service Analysts often act as a bridge between clients and internal teams such as IT, customer service, and operations. When client issues arise, Service Analysts collaborate closely with these departments to investigate root causes, coordinate solutions, and ensure timely follow-up. This collaborative approach not only resolves issues efficiently but also helps improve service processes and client satisfaction. Regular communication and strong relationship-building skills are key in this role.

Which analyst job pays the most?

Senior or specialized analyst roles, such as Data Analysts, Business Analysts, or Financial Analysts with advanced certifications and experience, tend to offer the highest salaries. These positions often require strong technical skills, industry knowledge, and sometimes leadership responsibilities, leading to higher compensation compared to entry-level analyst roles.
Service Analyst jobs near you
Infographic showing various Service Analyst job openings in Michigan as of July 2026, with employment types broken down into 3% Locum Tenens, 83% Full Time, 9% Part Time, 1% Temporary, and 4% Contract. Highlights an 85% Physical, 6% Hybrid, and 9% Remote job distribution, with an average salary of $63,854 per year, or $30.7 per hour.

Service Analyst - $28.85/hr (Canton, MI)

Quick Hire Staffing

Canton, MI • On-site

$28.85/hr

Full-time, Contractor

Posted 13 days ago

Job description

Position: Service Analyst

Location: Canton, MI

Salary: $28.85/hr

Overview:

The Service Analyst is responsible for releasing and managing the requirements and availability of materials for production of service orders, as well as maintaining inventory levels for the service parts organization. Must maintain and adhere to the IATF 16949 (management systems certification for automotive companies) requirements. This position reports directly to the Materials Manager.

Key Responsibilities:

  • Ensure all customer requirements are met in a timely manner.
  • Manage part availability, schedule and fulfill customer orders from multiple OEM’s worldwide.
  • Pull in all service releases from customers (via EDI, supplier web sites, fax, etc.).
  • Control incoming/outgoing Service shipments.
  • Ensure DDL/SNC Maintenance for Ford Customer Service Division.
  • Achieve inventory dollars, availability, and turn objectives.
  • Have shared responsibility of picturing/packaging all service orders.
  • Perform cycle counting of all service components (i.e. inventory control).
  • Direct and assign priorities to hourly service team personnel.

Provisions:
Contract-to-Hire position
Day Shift
Non-Exempt position

Pay Rate:- $28.85 per hour

Requirements

Qualifications and Abilities:

  • Three (3) to five (5) years of relevant industry experience.
  • Releasing and forecasting experience on DDL (Ford).
  • Knowledge of MRP systems required. SAP experience is a plus.
  • Knowledge of shipping/receiving protocols.
  • Detail-oriented, self-directed and ability to prioritize multiple demands.
  • Ability to work cross-functionally with several organizations as well as internal departments.
  • Excellent organizational skills.
  • Excellent written and verbal communication skills.

Benefits

Benefits explained upon permanent hire status