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Service Analyst Jobs in Michigan (NOW HIRING)

Altair Engineering

Service Parts Analyst

Troy, MI · On-site

Transforming the Future with Convergence of Simulation and Data Service Parts Analyst We're looking for a Service Parts Pricing Analyst who thrives in a fast-moving startup OEM environment and brings ...

Global Information Technology

Service Desk Analyst

Detroit, MI · Hybrid

$18.75 - $25.50/hr

Service Desk Analyst Job Title: Service Desk Analyst Job Location: Detroit, MI (Hybrid) Job Type: Contract /Requirements: * ITIL certification preferred. * Additional Service Center responsibilities ...

Samprasoft

Service Desk Analyst

Grand Rapids, MI

$19 - $26/hr

Service Desk Analyst We are seeking a skilled and motivated Service Desk Analyst with experience in utilizing ServiceNow, and proficient troubleshooting skills. The successful candidate will play a ...

Infojini Inc

Service Desk Analyst

Pontiac, MI

$20.25 - $27.75/hr

We offer an excellent compensation package We are looking for Service Desk Analyst in Pontiac, MI for 12+ months contract position. Please refer someone else if you are not available at this time or ...

Infojini Inc

Service Desk Analyst

Pontiac, MI

$20.25 - $27.75/hr

Resource will not work on service desk but be assigned to a particular customer team for ... analysis to determine short and long term solutions. Participates in the implementation ...

NHA PLLC

Service Desk Analyst

Grand Rapids, MI · On-site

$19 - $26/hr

Service Desk Analyst The Service Desk Analyst will report directly to the Technology Support Service Team Lead and will be responsible for providing an excellent level of service to internal ...

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All JobsService Analyst JobsService Analyst Jobs in Michigan

Service Analyst information

See Michigan salary details

$27K

$63.9K

$113.3K

How much do service analyst jobs pay per year?

As of Jun 11, 2026, the average yearly pay for service analyst in Michigan is $63,854.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,800.00 and $75,800.00 per year, depending on experience, location, and employer.

What is the difference between Service Analyst vs Business Analyst?

AspectService AnalystBusiness Analyst
Required CredentialsTypically a bachelor's degree in IT, business, or related field; certifications like ITIL or ServiceNow are commonBachelor's degree in business, IT, or related; certifications like CBAP or PMI-PBA are common
Work EnvironmentIT service teams, customer support, technical departmentsBusiness units, project teams, consulting firms
Employer & Industry UsageIT service providers, tech companies, telecomsCorporate, consulting, finance, healthcare
Common Search & Comparison IntentUnderstanding roles in IT service management, technical supportBusiness process improvement, project requirements

While both roles involve analyzing and improving processes, Service Analysts focus on IT service management and technical support, whereas Business Analysts concentrate on broader business processes and project requirements. The choice depends on whether the role is more technical or business-oriented.

What does a service analyst do?

A service analyst evaluates and improves customer service processes by analyzing data, identifying issues, and recommending solutions. They often work with customer feedback, service metrics, and may use tools like CRM software to ensure service quality and efficiency.

What jobs in the US pay 300,000 a year?

For a Service Analyst, earning $300,000 annually is uncommon and typically requires senior-level experience, specialized skills, or managerial responsibilities. High-paying roles in related fields may include senior management, consulting, or executive positions, often requiring advanced certifications and extensive industry experience.

Is a service analyst a good job?

A service analyst is a role that involves analyzing and improving customer service processes, often requiring strong communication and problem-solving skills. It can offer stable employment with opportunities for advancement and may require familiarity with customer management tools and data analysis. Overall, it is considered a valuable position in many service-oriented industries.

What are Service Analysts?

Service Analysts are professionals who analyze and improve service delivery within an organization. They evaluate service processes, identify areas for improvement, and help implement solutions to enhance customer satisfaction and operational efficiency. Service Analysts often work closely with IT, customer support, and business teams to collect data, monitor service performance, and ensure that services meet organizational standards and client expectations.

What are the key skills and qualifications needed to thrive as a Service Analyst, and why are they important?

To thrive as a Service Analyst, you need strong analytical abilities, problem-solving skills, and a background in business or IT, often supported by a relevant degree. Familiarity with IT service management (ITSM) tools such as ServiceNow, ticketing systems, and certifications like ITIL are typically required. Excellent communication, attention to detail, and a customer-focused mindset are crucial soft skills for this role. These skills ensure efficient issue resolution, improved service delivery, and effective collaboration with both technical teams and end users.

What jobs will boom in 2026?

Service Analysts are expected to see growth as companies increasingly rely on data analysis to improve customer service and operational efficiency. Skills in data management, software tools, and communication will be valuable, and roles may involve working with customer relationship management (CRM) systems and analytics platforms. Overall, roles focused on data-driven decision-making and technology integration are projected to expand by 2026.

How does a Service Analyst typically interact with other departments to resolve client issues?

Service Analysts often act as a bridge between clients and internal teams such as IT, customer service, and operations. When client issues arise, Service Analysts collaborate closely with these departments to investigate root causes, coordinate solutions, and ensure timely follow-up. This collaborative approach not only resolves issues efficiently but also helps improve service processes and client satisfaction. Regular communication and strong relationship-building skills are key in this role.
What are popular job titles related to Service Analyst jobs in Michigan? For Service Analyst jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Service Analyst jobs in Michigan look for? The top searched job categories for Service Analyst jobs in Michigan are:
Service Analyst jobs near you
Infographic showing various Service Analyst job openings in Michigan as of June 2026, with employment types broken down into 3% As Needed, 46% Full Time, 43% Part Time, and 8% Contract. Highlights an 82% Physical, 7% Hybrid, and 11% Remote job distribution, with an average salary of $63,854 per year, or $30.7 per hour.
Service Parts Analyst

Service Parts Analyst

Altair Engineering

Troy, MI • On-site

Full-time

Retirement, PTO

Posted 8 days ago

Job description

Transforming the Future with Convergence of Simulation and Data
Service Parts Analyst
We're looking for a Service Parts Pricing Analyst who thrives in a fast-moving startup OEM environment and brings a proactive, self-starting mindset. You are comfortable working independently, yet you collaborate seamlessly across engineering, finance, service, supply chain, and product teams. You communicate clearly, act quickly, and consistently deliver data-driven insights that elevate the overall service parts organization.
You possess a strong understanding of automotive aftersales, including service parts nomenclature and pricing dynamics. You balance competitive market positioning with cost and margin realities, backed by a solid grasp of financial and P&L impacts. You can articulate, justify, and defend pricing recommendations with clarity and confidence. Your work is grounded in analytical rigor, thoughtful reasoning, and a commitment to operational excellence.
Job Summary:
Develop, set, and maintain service parts pricing that supports our position as a low-maintenance-cost vehicle brand.
Conduct competitive benchmarking across OEM, aftermarket, and distributor channels to ensure pricing aligns with marketplace expectations.
Analyze cost inputs, pricing trends, and market data to propose price adjustments.
Update pricing when parts are superseded or revised (pricing changes only-not supersession strategy ownership).
Maintain accurate pricing data in NetSuite ERP and support reporting and audit needs.
Collaborate closely with Commercial, Service, Purchasing, and Finance teams to support cost, margin, customer-experience, and warranty objectives.
Contribute to shaping and improving new pricing processes within an evolving startup environment.
Influence key business metrics, including Total Cost of Ownership (TCO) and warranty cost recovery alignment.
Key Responsibilities:
A Bachelor's degree in Business, Finance, Supply Chain Management, Automotive Technology, or related field is preferred. Equivalent industry experience will also be considered.
3-6 years of professional experience, with automotive industry experience required
Background in pricing, cost analysis, service parts operations, or similar analytical functions.
Strong data analysis capabilities, including advanced Excel skills; experience with NetSuite ERP is preferred.
Ability to interpret competitive data and translate insights into effective pricing decisions.
Excellent communication skills and comfort working cross-functionally.
Analytical rigor, attention to detail, and the ability to build structure and process where needed.
A bias for action and the ability to operate effectively with evolving systems and ambiguity.
What We Offer:
  • Competitive Salary
  • Comprehensive Benefit Package
  • 401(k) with matching contributions
  • Paid Time Off
  • Employee Discounts
  • Free training on all Altair products

Why Work with Us:
Altair is a global technology company providing software and cloud solutions in the area of data analytics, product development, and high-performance computing (HPC). Altair enables organizations in nearly every industry to compete more effectively in a connected world, while creating a more sustainable future. With more than 3,000 engineers, scientists, and creative thinkers in 25 countries, we help solve our customer's toughest challenges and deliver unparalleled service, helping the innovators innovate, drive better decisions, and turn today's problems into tomorrow's opportunities.
Our vision is to transform customer decision making with data analytics, simulation, and high-performance computing.
For more than 30 years, we have been helping our customers integrate electronics and controls with mechanical design to expand product value, develop AI, simulation and data-driven digital twins to drive better decisions, and deliver advanced HPC and cloud solutions to support unlimited idea exploration. To learn more, please visit altair.com
Ready to go? #ONLYFORWARD
At our core we are explorers; adventures; pioneers. We are the brains behind some of the world's most revolutionary innovations and are not only comfortable in new and unchartered waters, we dive headfirst. We are the original trailblazers that make the impossible possible, discovering new solutions to our customer's toughest challenges.
Altair is an equal opportunity employer. Our backgrounds are diverse, and every member of our global team is critical to our success. Altair's history demonstrations a belief that empowering each individual authentic voice reinforces a culture that thrives because of the uniqueness among our team.

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